National Diabetes Services Scheme

What National Diabetes Services Scheme does

The National Diabetes Services Scheme (NDSS) is an Australian Government-funded health initiative administered by Diabetes Australia that supports more than 1.5 million Australians living with diabetes. It is operated as a national, government-mandated scheme rather than a commercial enterprise, with funding flowing through the Department of Health and Aged Care. The scheme provides free registration and subsidised access to diabetes management products — including blood glucose monitoring strips, pen needles and syringes, insulin pump consumables, and continuous glucose monitoring (CGM) devices from Dexcom, Abbott (FreeStyle Libre) and Medtronic for eligible users. Products are distributed through a nationwide network of NDSS Access Points (primarily pharmacies) supplemented by online ordering.

NDSS also delivers a portfolio of education and support services free to registrants: structured diabetes programs such as Baby Steps (gestational diabetes), MyDESMOND, OzDAFNE@Home and Type 2 Diabetes and Me, peer support groups (online and face-to-face), the NDSS Helpline (1800 637 700), and an extensive library of fact sheets, booklets, podcasts and videos translated into 26 languages. Sub-branded platforms — Type 1 and Me and Gestational Diabetes and Me — provide condition-specific experience layers. The Health Professional Portal allows GPs, diabetes educators, nurses, dietitians, podiatrists and pharmacists to register patients and access clinical resources, while the Australian Diabetes Map fuses NDSS Registrant data with Australian Bureau of Statistics population data to publish nationwide geospatial prevalence at federal, state, local government, primary health network and postcode levels.

The underlying technology stack is information-services oriented rather than proprietary or AI-driven: web portals (My NDSS, Health Professional Portal), an events platform, a peer support platform and the Australian Diabetes Map data product. Revenue does not flow from commercial billing; the scheme is sustained by Australian Government appropriation, with all services free to eligible registrants and products provided at subsidised prices through Access Points. The operating footprint is Australia-wide, with culturally adapted services for Aboriginal and Torres Strait Islander Peoples and routing partnerships to peak professional bodies (ADEA, Dietitians Australia, ESSA, Australian Podiatry Association) and support services (Beyond Blue, Carers Australia, Relationships Australia).

Name

National Diabetes Services Scheme

Legal name

National Diabetes Services Scheme

Website

https://ndss.com.au

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

51–100 employees

Short description

The National Diabetes Services Scheme (NDSS) is an Australian Government-funded health initiative, administered by Diabetes Australia, that provides free registration, subsidised diabetes products, and free education and peer support programs to more than 1.5 million Australians living with diabetes.

Ownership category

akta.pro rank

Product category

Public Healthcare Services

NAICS

Social Assistance (624), Individual and Family Services (6241), Health Care and Social Assistance (62)

SIC

Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Type 1 Diabetes Care (HLAKADAB)

akta.pro secondary industries

Diabetes Education & Insulin Management (Home-Based) (HSABACAJ), Chronic Disease & NCD Program Evaluation (e.g., diabetes/CVD/cancer) (HLAJANAG), Non-Communicable Disease Prevention & Chronic Disease Programs (BPAIAJAI)

Keywords

• Diabetes support services
• Subsidised diabetes products
• Diabetes education programs
• Diabetes self-management
• Diabetes peer support

Headquarters

HQ city

Canberra

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Government Funding: The NDSS is funded by the Australian Government Department of Health and Aged Care. The scheme provides free registration and subsidised products to eligible Australians living with diabetes. Revenue is not generated through commercial means but through government appropriation to support public health outcomes.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

The National Diabetes Services Scheme (NDSS) is an Australian Government-funded initiative administered by Diabetes Australia. It provides registered Australians living with diabetes with subsidised access to blood glucose testing strips, insulin pump consumables, and other diabetes products, along with self-management education programs, peer support groups, multilingual information resources, and a national helpline. The scheme also supports health professionals and carers through dedicated portals and tools.

Product overview

The National Diabetes Services Scheme (NDSS) is an Australian Government initiative administered by Diabetes Australia that provides a broad support ecosystem for people living with diabetes. Its core digital products include the My NDSS member portal, the Health Professional Portal for clinical registrations, and the Australian Diabetes Map for data exploration. NDSS also delivers sub-branded condition-specific platforms: Type 1 and Me and Gestational Diabetes and Me. The scheme subsidises a range of diabetes management products (blood glucose monitoring strips, pen needles, insulin pump consumables, and CGM devices) and offers free support programs including Baby Steps, CarbSmart, MyDESMOND, Ready set go, Type 2 Diabetes and Me, OzDAFNE@Home, ShopSmart, and Beat It. A helpline, online peer support community, and extensive library of fact sheets, booklets, podcasts, and multilingual resources complement the service portfolio.

Differentiator

Problem solved

Functional benefit

Products and services

• NDSS Registration Free registration scheme that gives Australians with diabetes access to subsidised products, education programs, peer support, and information resources.
• Subsidised Diabetes Products

Quantifiable outcome

• Supports 1.5 million+ Australians living with diabetes
• +2 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

14 partnerships are on record, tiered core and minor.

• Diabetes AustraliacoreStrategic or Co-development PartnerDiabetes Australia is the national peak body that administers the NDSS on behalf of the Australian Government. Diabetes Australia provides governance, operational support, and strategic direction for the scheme.
• HealthdirectminorChannel Partner/ Reseller/ DistributorHealthdirect is referenced as a resource for finding health services and professionals. NDSS directs users to Healthdirect to find diabetes health services or health professionals.
• Australian Diabetes Educators Association (ADEA)coreChannel Partner/ Reseller/ DistributorADEA is the professional body for diabetes educators. NDSS refers users to ADEA to find Credentialled Diabetes Educators (CDEs) across Australia.
• Dietitians AustraliacoreChannel Partner/ Reseller/ DistributorNDSS refers users to Dietitians Australia to find Accredited Practising Dietitians (APDs) who can help with diabetes nutrition management.
• Exercise and Sports Science Australia (ESSA)coreChannel Partner/ Reseller/ DistributorNDSS partners with ESSA to help users find accredited exercise physiologists who can assist with exercise planning for diabetes management.
• Australian Podiatry AssociationcoreChannel Partner/ Reseller/ DistributorNDSS refers users to the Australian Podiatry Association to find podiatrists with specialised knowledge of diabetes for foot health care.
• Coeliac AustraliaminorChannel Partner/ Reseller/ DistributorCoeliac Australia provides resources for people managing both coeliac disease and diabetes. NDSS provides information on managing both conditions together.
• DexcomcoreTechnology or IntegrationDexcom CGM devices are available through the NDSS subsidised product program for eligible people with type 1 diabetes. Dexcom G6 is being delisted from October 2026.
• Abbott (FreeStyle Libre)coreTechnology or IntegrationAbbott FreeStyle Libre CGM devices are available through the NDSS subsidised product program for eligible people with type 1 diabetes.
• MedtroniccoreTechnology or IntegrationMedtronic CGM devices are available through the NDSS subsidised product program for eligible people with type 1 diabetes.
• Carers AustraliaminorChannel Partner/ Reseller/ DistributorCarers Australia provides support for unpaid carers. NDSS refers carers of people with diabetes to Carers Australia for additional support services.
• Relationships AustraliaminorChannel Partner/ Reseller/ DistributorRelationships Australia provides relationship support services. NDSS refers people with diabetes and their families to these services for counselling and support.
• Beyond BlueminorChannel Partner/ Reseller/ DistributorBeyond Blue provides mental health support. NDSS refers people with diabetes who may be experiencing depression or anxiety to Beyond Blue services.
• Australian Bureau of Statistics (ABS)coreStrategic or Co-development PartnerABS provides population data used in conjunction with NDSS Registrant data to create the Australian Diabetes Map showing diabetes prevalence across Australia.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Diabetes UK: Diabetes UK is the leading national charity for people affected by diabetes in the United Kingdom, providing information, support services, and campaigning. It is the closest international analogue to the NDSS as a nationally recognised diabetes support ecosystem serving Type 1, Type 2, gestational, and other diabetes populations with education and resources.
• NHS England Diabetes Programme: The NHS England Diabetes Programme delivers government-backed diabetes prevention, treatment, and management services across England, including the NHS Diabetes Prevention Programme. It is the closest international government-funded peer to NDSS in mandate and structure.
• Diabetes Canada: Diabetes Canada leads national diabetes research, advocacy, and education across Canada, including programmes comparable to NDSS education initiatives. It is a regional national peer serving a similar mandate of supporting people living with all types of diabetes through information, programmes, and community resources.

Emerging players

• JDRF Australia: JDRF Australia is the Australian affiliate of JDRF International focused on Type 1 diabetes research funding and advocacy. While more research-oriented than service-delivery oriented, it overlaps significantly with NDSS on Type 1 diabetes education, support, and technology access advocacy.

Broad incumbents

• American Diabetes Association: The American Diabetes Association is the leading US national voluntary health organisation focused on diabetes research, advocacy, and education. It operates at much greater scale and scope than NDSS but shares comparable functions in education programme delivery, professional resources, and population-level information dissemination.
• Diabetes Australia: Diabetes Australia is the not-for-profit national peak body that administers the NDSS on behalf of the Australian Government. It directly operates the scheme and shares overlapping mission, programmes, and resources, making it the parent-administrator entity with the most aligned scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ndss_aus
• Facebookfacebook.com/TheNDSS

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about National Diabetes Services Scheme