Family Hotel

What Family Hotel does

Family Hotel is a Property Management System (PMS) software developed by My Groom Service, a privately-held French company (SAS) headquartered at 333 Avenue Marcel Paul, 83500 La Seyne-sur-Mer, France. The product targets independent hotels, bed & breakfasts, gîtes, and vacation rentals, providing reservation management, occupancy tracking, customer deposit handling, custom report generation, and concurrent multi-station access through a multilingual (French, English, Spanish, Italian) interface that supports both on-premise deployment and Microsoft Azure cloud storage, with Microsoft Access/SQL Server as the underlying technology stack.

The platform is integrated with major online travel agencies — Booking.com, Expedia, and Google Free Booking Links — and connects to Channel Managers for broader OTA distribution, supplemented by Family Resa, a companion web booking engine that enables direct bookings on client hotel websites and operates as a marketplace of approximately 98 pages of partner establishments. A fiscal-attestation variant called Family PMS serves French tax-compliant establishments, and payment processing is PCI-DSS compliant.

Family Hotel's business model is a freemium software-license sale: a 60-day fully functional trial is distributed via direct download, and license conversion is delivered by email without requiring reinstallation. Multi-year contract billing is implied by the license-by-email mechanism. Distribution relies on direct download, the Family Resa marketplace, OTA partner channels, and a multilingual web presence; no enterprise sales motion, no VC/PE backing, and no revenue or headcount figures are disclosed.

Name

Family Hotel

Legal name

My Groom Service

Website

https://familyhotel.fr

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

Family Hotel, operated by French My Groom Service, is a Property Management System for independent hotels, B&Bs, gîtes, and vacation rentals, offering reservation management, OTA integration with Booking.com/Expedia/Google, and the Family Resa web booking engine.

Ownership category

akta.pro rank

Product category

Hotel Property Management Software

akta.pro primary industry

Property Management Systems (PMS) (THALACAA)

Keywords

• Hotel property management
• PMS software
• Reservation management
• OTA channel manager
• Booking engine

Headquarters

HQ city

Les Houches

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Software License Sales: Family Hotel generates revenue through the sale of software licenses. The software is initially offered as a fully functional 60-day trial. To use the software beyond the trial period, customers request a license that is delivered by email as a file. No reinstallation is required, and existing work is preserved when transitioning from trial to licensed version.
2. Family PMS Fiscal Attestation Variant: Family PMS is a variant equivalent to Family Hotel in functionality but includes fiscal attestation and cloud database deployment hosted in France. This variant targets French establishments requiring fiscal compliance certification.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Family Hotel is a Property Management System (PMS) software for independent hotels, bed & breakfasts, guesthouses, and seasonal rentals. It manages reservations, availability calendars, customer deposits, occupancy rates, and multi-station access with multi-language support (French, English, Spanish, Italian). The suite includes Family Resa, a synchronized web booking engine, and Family PMS, a fiscal-attestation variant for French establishments.

Product overview

Family Hotel offers a Property Management System (PMS) for independent hotels, bed & breakfasts, guesthouses, and vacation rentals. The core product is Family Hotel, supplemented by Family Resa, a web booking engine that synchronizes with the PMS to enable direct bookings on hotel websites. Family PMS is a variant with fiscal attestation for French establishments. The system supports multi-language operation (French, English, Spanish, Italian), multi-station access, and integrates with channel managers and OTAs including Booking.com, Expedia, and Google for automated availability synchronization and reservation retrieval.

Differentiator

Problem solved

Functional benefit

Brands

• Family Resa: Web booking engine synchronized with Family Hotel PMS, allowing direct booking integration on hotel websites

Products and services

• Family Hotel PMS

Quantifiable outcome

• 70% of hotel bookings may flow through OTAs for some hoteliers
• +1 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature9 records

Partnerships

Four partnerships are on record, tiered core.

• Booking.comcoreTechnology or IntegrationFamily Hotel PMS is certified by Booking.com to automatically publish hotel availability on Booking.com planning and retrieve reservations (creations, modifications, and cancellations) made by internet users on the platform. This is offered at a highly competitive flat-rate price.
• ExpediacoreTechnology or IntegrationFamily Hotel PMS is certified by Expedia for automated availability synchronization and reservation retrieval, enabling hotels using the software to manage their Expedia listings directly from Family Hotel.
• Google Free Booking LinkscoreTechnology or IntegrationFamily Hotel PMS is certified by Google for Free Booking Links integration, allowing hotels to publish their availability on Google and accept direct reservations through Google's platform.
• Channel ManagerscoreTechnology or IntegrationFamily Hotel can publish availability to Channel Managers and receive reservations made by internet users. The Channel Manager synchronizes Family Hotel planning with a large number of online travel agencies (OTAs), extending the hotel's distribution reach.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Hotelogix: Cloud PMS for independent hotels and small chains with multi-property management, channel manager, and booking engine capabilities directly comparable to Family Hotel's stack.
• Cloudbeds: Cloud-native PMS designed for independent hotels, hostels, and small chains, with built-in channel manager and booking engine — a direct functional competitor to Family Hotel's PMS + Family Resa stack.
• Little Hotelier: Cloud PMS and booking platform purpose-built for small hotels, B&Bs, and independent properties — the same SMB target segment Family Hotel serves, with a comparable focus on simplicity and OTA connectivity.
• Mews: Cloud-native hospitality PMS for hotels of all sizes, with strong presence in Europe including France; directly competes with Family Hotel for independent and boutique hotel customers.
• RoomKey PMS: PMS designed for independent hotels and small lodging properties, with reservation management and reporting features closely paralleling Family Hotel's functionality.
• Bookinglayer: Direct booking engine and PMS for independent hotels, B&Bs, and campsites, with channel manager connectivity — competes head-to-head with Family Hotel's integrated PMS and Family Resa offering for the same SMB lodging segment.
• eZee Absolute: Cloud-based PMS with channel manager and booking engine targeting small to mid-sized hotels worldwide — offers similar integrated functionality to Family Hotel for the independent-hotel segment.

Broad incumbents

• SiteMinder: Global hotel commerce platform offering channel manager, booking engine, and PMS-adjacent capabilities at much greater scale than Family Hotel; competes for the same independent-hotel distribution budget but as part of a much broader portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/familyhotel.pms
• LinkedInlinkedin.com/company/gherold-network-design
• Xx.com/FamilyHotelPms

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family Hotel