Lanmark
Lanmark is a London-based managed IT services and cybersecurity provider serving SMBs (20-500 users) with bundled Microsoft 365, Azure, 24/7 SOC, MDR/ITDR, and per-user subscription support, augmented by AI-driven TekFix support and PC-as-a-Service hardware bundles.
- Company typePrivate
- Founded1994
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Lanmark does
Lanmark is a London-headquartered managed IT services and cybersecurity provider founded in 1994 by Mark Brown and Steve Winchcombe, serving small and medium-sized businesses (20-500 users) primarily in London and the South East of England. Its core offering combines unlimited IT support, proactive monitoring and patch management, a 24/7/365 Security Operations Centre, and bundled cybersecurity (Managed Detection and Response, Identity Threat Detection and Response, vulnerability assessments, phishing simulation, and security awareness training) into a single per-user subscription price. The firm operates as a Tier 1 Direct Microsoft Cloud Solution Provider, holding the Microsoft Support Service Designation held by fewer than 50 organisations worldwide, and delivers Microsoft 365 and Azure services including licensing, migration, optimisation, 365 Total Protection, and Microsoft 365 backup.
The technology stack is anchored on Microsoft 365, Azure, and AWS, supplemented by TekFix AI (a 2025-2026 product launch using third-party large language models to provide 24/7 text-based IT support guidance with 30 built-in diagnostic tools and automatic escalation to human engineers). PC-as-a-Service (PCaaS), launched in 2025, bundles hardware, IT support, and enterprise cybersecurity into three published subscription tiers (£65-£115 per user per month) with three-year device refresh cycles. Revenue is generated predominantly through per-user monthly subscriptions, prepaid IT Support Packs (10/20/40/80-hour blocks at £1,250-£7,600), Microsoft CSP license resale margins, Azure professional services, and flexible switch-and-save migrations from competing CSPs. Go-to-market is sales-led, supported by free security and Microsoft 365 license audits, content marketing through a podcast and blog, and direct outreach to professional services, legal, financial services, and operations-led businesses that handle sensitive data without in-house IT security teams.
Lanmark is a privately held limited company (Lanmark Limited, registered in England) with no disclosed external investment, no parent entity, and no M&A activity. Operational signals include 87% of calls answered within 15 seconds, 11-minute average response time, 26-minute average resolution, 74% first-contact resolution, and a 99% self-reported customer satisfaction rate. The firm's strategic emphasis is on extending its Microsoft-anchored service bundle into AI-driven support automation and hardware-inclusive subscriptions while maintaining its positioning as a single-vendor, single-bill alternative for SMBs that lack in-house IT and security capability.
Lanmark firmographics
Firmographics- Name
- Lanmark
- Legal name
- Lanmark Limited
- Website
- https://lanmark.com
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Lanmark is a London-based managed IT services and cybersecurity provider serving SMBs (20-500 users) with bundled Microsoft 365, Azure, 24/7 SOC, MDR/ITDR, and per-user subscription support, augmented by AI-driven TekFix support and PC-as-a-Service hardware bundles.
- Ownership category
- akta.pro rank
Lanmark industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (5415), Computer Facilities Management Services (541513), Security Systems Services (except Locksmiths) (561621), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Cloud On-Ramps & Direct Connect Services (HDABALAA)
- akta.pro secondary industry
- Integration & Messaging Platforms (API Gateway, Queues, Event Bus) (HDABAAAG)
Keywords
Where Lanmark is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
Lanmark business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales
Revenue model
- Managed IT Support Services: Recurring monthly per-user fees for comprehensive IT support including 24/7 service desk, proactive monitoring, patching, security awareness training, vulnerability assessments, and Microsoft 365 backup. Simple per-user pricing model with bundled cybersecurity.
- IT Support Packs (Pre-paid Hours): Pre-paid blocks of hours (10, 20, 40, 80 hours) for flexible on-demand support alongside proactive monitoring and patch management. Provides access to service desk and onsite engineers with clear usage tracking.
- PC-as-a-Service (PCaaS): Monthly per-user fee covering brand new hardware, unlimited IT support, enterprise-grade cyber security (MDR, ITDR), Microsoft 365 backup, security awareness training, and lifecycle management. Three tiers: Essential (£65), Standard (£80), Executive (£115).
- Microsoft 365 CSP Licensing: As a Direct Microsoft CSP, they resell Microsoft 365 licenses at discounted rates with consolidated billing. Offers up to 10% discount for first 12 months through Switch & Save programme.
- Microsoft Azure Services: Professional services for Azure including strategic cloud consulting, architecture design and implementation, migration services, security and compliance, and ongoing optimisation and support.
- Cyber Security Services: Per-user per-month pricing for MDR, ITDR, SOC monitoring, phishing simulation, penetration testing, and Cyber Essentials certification. Includes vulnerability assessments and 24/7 human analyst review.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | 10 Hour Pack - Flexible IT support access |
| Unit Pricing | Pay-as-you-go | 20 Hour Pack - Flexible IT support access |
| Unit Pricing | Pay-as-you-go | 40 Hour Pack - Flexible IT support access |
| Unit Pricing | Pay-as-you-go | 80 Hour Pack - Flexible IT support access |
| Subscription | Monthly | PCaaS Essential - Core device and security bundle |
| Subscription | Monthly | PCaaS Standard - Enhanced with monitor and docking station |
| Subscription | Monthly | PCaaS Executive - Premium workstation |
| Subscription | Monthly | Microsoft 365 CSP Switch & Save - License discount programme |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Lanmark product offering
Product offeringCore offering
Lanmark is a London-based managed IT services provider offering 24/7 IT support bundled with integrated cybersecurity (SOC, MDR, ITDR), Microsoft 365 licensing and backup, Microsoft Azure consulting and migration, AI-powered support (TekFix AI), and hardware-plus-support bundles (PCaaS) for SMBs of 20-500 users. Services are delivered under per-user monthly subscriptions or pre-paid hour packs, with a Direct Microsoft Cloud Solution Provider relationship underpinning licence resale.
Product overview
Lanmark is an IT services company offering a portfolio of managed services centered around IT support, cybersecurity, and Microsoft cloud solutions. The core offering combines Managed IT Support with integrated cybersecurity (MDR, ITDR, SOC monitoring), while specialized services include TekFix AI (AI-powered support assistant), PC-as-a-Service (hardware + support bundled), Microsoft 365 services (licensing, backup, 365 Total Protection), and Microsoft Azure services (consulting, migration, optimization). Additional offerings include IT Support Packs (flexible hour-based support) and Switch and Save (CSP migration with discounts). Services are delivered as managed packages rather than individual products, with cybersecurity integrated into IT support and Microsoft cloud services tied to their Direct CSP partnership.
Differentiator
Problem solved
Functional benefit
Brands
- TekFix AI: An AI-powered IT support chat feature that provides instant help for users, guiding them through troubleshooting steps and offering escalation to the Lanmark Service Desk when required. Available on Windows, Mac, Apple, Android, and Microsoft Teams.
Products and services
- Managed IT Support Comprehensive outsourced IT support covering all devices and infrastructure, including 24/7/365 cybersecurity monitoring, qualified service desk, staff security awareness training, vulnerability assessments, and Microsoft 365 backup delivered under a simple per-user monthly fee for SMBs.
- Managed Detection and Response (MDR)
Quantifiable outcome
- 99% customer satisfaction
- +6 more outcomes
Companies that use Lanmark
Customer profileNamed customers10 records
Segments4 records
Ideal customer profiles1 record
Lanmark technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability4 records
Feature6 records
Lanmark partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- MicrosoftcoreDirect CSP (Cloud Solution Provider) with Microsoft Support Service Designation - one of fewer than 50 organisations worldwide with this designation. Provides licensing, deployment, management, and optimisation for Microsoft 365 and Azure environments.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Lanmark competitors and assessment
Company assessmentDirect peers
- Littlefish: UK managed IT services and cybersecurity provider serving SMB and mid-market customers. Comparable in service portfolio (managed IT, security, support) and customer segment focus.
- Trustmarque: UK-based IT services and solutions provider offering managed services, cloud, and licensing to mid-market and enterprise customers. Comparable in Microsoft partnership and managed services focus.
- Servium: UK-based managed services provider focused on IT support, cloud, and security. Comparable in target customer size, service model, and UK mid-market orientation.
- Six Degrees Group: UK managed cloud and security services provider. Comparable in integrated cloud, security, and managed services portfolio for mid-market UK customers.
- Node4: UK cloud-led managed services provider offering IT support, cloud hosting, and security. Comparable in managed services and security focus, though stronger in data centre and connectivity.
- Air IT: UK managed IT services and security provider targeting SMB and mid-market customers. Comparable in service portfolio (managed IT, security, Microsoft 365) and UK regional focus.
- ANS Group: UK cloud and managed services provider with strong Microsoft Azure focus. Comparable in Microsoft-centric cloud services and managed support model.
- Bytes Technology Group: UK-based software licensing and managed services provider. Comparable to Lanmark as a Microsoft-focused partner offering licensing, security, and managed services to UK businesses, though operating at a much larger scale.
Broad incumbents
- Computacenter: Large UK-based IT services provider with enterprise focus. Comparable in Microsoft partnership and managed services portfolio, though operating at much larger scale and serving enterprise customers.
- Softcat: Major UK IT infrastructure provider and Microsoft partner offering licensing, cloud, and managed services. Comparable to Lanmark in the Microsoft ecosystem and SMB/mid-market focus, but at enterprise scale with public listing.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Lanmark social profiles
Digital presenceLanmark compliance and trust
Trust signalCompliance5 records
Lanmark financial estimates
Financial estimateRevenue estimate
Valuation estimate
Lanmark leadership team
Management profileNumber of profiles
Profiles2 records
Lanmark funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Lanmark M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Lanmark
What does Lanmark do?
Lanmark is a London-based managed IT services provider offering 24/7 IT support bundled with integrated cybersecurity (SOC, MDR, ITDR), Microsoft 365 licensing and backup, Microsoft Azure consulting and migration, AI-powered support (TekFix AI), and hardware-plus-support bundles (PCaaS) for SMBs of 20-500 users. Services are delivered under per-user monthly subscriptions or pre-paid hour packs, with a Direct Microsoft Cloud Solution Provider relationship underpinning licence resale.
Is Lanmark a public or private company?
Lanmark is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Lanmark founded?
Lanmark was founded in 1994. It employs 11 to 50 people.
Where is Lanmark based?
Lanmark is headquartered in London, United Kingdom, in the Europe region.
How does Lanmark make money?
Six revenue lines are on record. Managed IT Support Services are the primary driver. The others are IT Support Packs (Pre-paid Hours), PC-as-a-Service (PCaaS), microsoft 365 CSP Licensing, microsoft Azure Services and cyber Security Services.
Who are Lanmark's main competitors?
Direct peers on record are Littlefish, Trustmarque, Servium, Six Degrees Group, Node4, Air IT, ANS Group and Bytes Technology Group. Broad incumbents are Computacenter and Softcat.
Does Lanmark have an API?
No public API is recorded for Lanmark.
What industry is Lanmark in?
Lanmark's product category is Managed IT Services. Its primary akta.pro industry code is HDABALAA, Cloud On-Ramps & Direct Connect Services, with a secondary code of HDABAAAG, Integration & Messaging Platforms (API Gateway, Queues, Event Bus). Its NAICS code is 5415 and its SIC code is 7373.