Tunstall Australasia

What Tunstall Australasia does

Tunstall Australasia Pty Ltd is the Australian and New Zealand subsidiary of the Tunstall Healthcare Group, a global provider of Connected Care and Connected Health solutions operating across 18 countries. The company supplies a wearable personal-alarm and home-monitoring platform — Amie Watch, BE Pendant, Gem4 and Gem5 4G pendants/smartwatches, Lifeline Digital in-home alarm, Vibby fall detector, and SmartLink Guardian 4G — integrated with a 24/7 Customer Care Centre powered by Tunstall's proprietary PNC call handling system. Core technical layers include accelerometer-based fall detection, GPS/Wi-Fi/Bluetooth/cellular location services, and the myPortal analytics platform for care providers. Government accreditations span NDIS, DVA RAP, CHSP, Support at Home, PAASA, and the geat2GO national GEAT framework, alongside ISO 27001 and EU MDR/EMC compliance.

The business model combines one-time hardware sales (key safes $48–$67; wearables $399–$550), recurring 24/7 monitoring subscriptions routed through Tunstall's Care Consultants, and government-funded service fees across disability, veterans', and aged-care programs. Go-to-market is hybrid: direct-to-consumer sales via a 1800 line and e-commerce storefront, plus a regional partner network across Queensland, New South Wales, Victoria, and Western Australia, with strategic partners including Ozcare for lone-worker safety. Primary customer segments are seniors and older Australians, NDIS participants, veterans, and lone workers, with secondary segments in retirement villages, allied health referrals, PAASA participants in South Australia, and self-funded individuals. Tunstall Australasia employs 101–250 people, is headquartered in Eagle Farm, Queensland, and reports as a privately held proprietary limited company under Australian law.

Name

Tunstall Australasia

Legal name

Tunstall Australasia Pty Ltd

Website

https://tunstallhealthcare.com.au

Company type

Private

Founded year

1957

Operating status

Operating

Headcount range

51–100 employees

Short description

Tunstall Australasia is a regional subsidiary of Tunstall Healthcare Group providing 4G personal alarms, fall detectors, and 24/7 monitored connected care devices for seniors, NDIS participants, veterans, and lone workers across Australia and New Zealand, distributed via direct sales, regional partners, and government funding programs.

Ownership category

akta.pro rank

Product category

Connected Care / Personal Emergency Response Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300)

akta.pro industry

PRIMARYHSAHAAAL

Personal Emergency Response (PERS) & Medical Alert Monitoring

Home & Personal Services/Home Security, Alarm & Smart Home Services/Monitored Security & Intrusion Alarm Services

SECONDARYBPAKAFAD

Medical Alert / PERS Monitoring (Emergency Response)

Business & Public Services/Security & Investigations Services/Alarm Monitoring & Emergency Dispatch Services

SECONDARYBPAKAFAF

Guard Tour / Lone Worker / Duress & Panic Alarm Monitoring

Business & Public Services/Security & Investigations Services/Alarm Monitoring & Emergency Dispatch Services

Keywords

• Connected care solutions
• Personal emergency alarms
• Telecare monitoring services
• Fall detection devices
• Lone worker safety

Headquarters

HQ city

Eagle Farm

HQ country

Australia

HQ region

Oceania

Markets served

GTM type

B2B and B2C

Offering type

Hardware or Manufacturing

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Hardware Device Sales: One-time sales of personal alarm devices including Amie Watch ($399-$550), BE Pendant, Tunstall Gem4 ($399), Gem5, key safes ($48-$67), and accessories. Devices can be purchased privately or through funding programs
2. 24/7 Monitoring Services: Recurring subscription monitoring fees providing 24/7 access to trained Care Consultants who assess situations, coordinate emergency responses, and dispatch assistance. Monitoring supported by proprietary PNC call handling system
3. Government Funded Services (NDIS/DVA/CHSP): Revenue from government funding programs including NDIS registered provider services, DVA RAP Scheme, Commonwealth Home Support Program (CHSP), Support at Home Program, and PAASA (South Australia). Devices and monitoring eligible for partial or full funding based on eligibility
4. geat2GO GEAT Program: Goods Equipment and Assistive Technology funding through geat2GO national provider, enabling older Australians to access Tunstall alarms through CHSP

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

Tunstall Australasia designs, supplies and supports connected-care hardware (personal emergency alarms, fall detectors, key safes) backed by a 24/7 monitoring center and the myPortal analytics platform. Its offering is targeted at seniors, NDIS and DVA participants, and lone workers across Australia and New Zealand, with funding supported through federal and state assistive-technology programs. The company operates as the Australasian subsidiary of the Tunstall Healthcare Group.

Product overview

Tunstall Australasia offers a Connected Care platform comprising wearable personal safety devices and monitoring services for elderly, disabled, and at-risk individuals. The core product portfolio includes the Amie® Watch and BE by Tunstall™ Pendant (new 2026 launches with 4G connectivity), the Gem4 and Gem5 mobile GPS alarms with fall detection, and the Lifeline Digital in-home alarm system. These devices are supported by 24/7 Customer Care Centre monitoring and the myPortal analytics platform for care providers. Accessory products include key safes for emergency property access. The ecosystem supports multiple funding pathways including NDIS, DVA, CHSP, and PAASA.

Differentiator

Problem solved

Functional benefit

Brands

• Amie Watch: A stylish, modern wearable designed for people who want confidence and connected support in a contemporary watch format with 4G connectivity.
• BE by Tunstall Pendant
• Tunstall Gem4
• Tunstall Gem5
• Tunstall Lifeline Digital
• Vibby Fall Detector
• myPortal
• geat2GO

Products and services

• Personal Emergency Alarms (Amie Watch, BE Pendant, Gem4, Gem5, Lifeline Digital) Wearable pendant and watch-style personal emergency alarms with 4G connectivity and GPS location, designed for seniors, NDIS/DVA participants and other vulnerable individuals to summon help at the press of a button. Devices connect to Tunstall's 24/7 monitoring center.
• Vibby Fall Detector Automatic fall-detection wearable that detects a fall and triggers an emergency call to the Tunstall monitoring center without the user needing to press a button, targeted at older adults and others at risk of falls.
• Key Safes Lockable key safes that allow emergency responders or carers to access a customer's home using a secure code, used in conjunction with Tunstall personal alarms and monitoring services.
• myPortal Analytics Platform Cloud-based analytics and reporting platform that provides families, carers and aged-care providers with visibility over device activity, alerts and incident reporting to support care management.
• 24/7 Monitoring Service Subscription-based 24/7 monitoring service where trained operators receive alarm activations via the PNC call-handling system and triage the response, contacting family, carers or emergency services as required.
• Lone Worker Safety Solutions Monitored personal safety alarms and check-in services for employees who work alone or in isolated environments, providing rapid escalation to Tunstall's monitoring center in an emergency.

Quantifiable outcome

• 55% increase in assaults on healthcare workers in past five years highlighting need for duress alarms
• +2 more outcomes

Named customers10 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature9 records

Partnerships

Eight partnerships are on record, tiered core, regional and strategic.

• geat2GOcoreChannel Partner/ Reseller/ Distributorgeat2GO is a national GEAT (Goods, Equipment and Assistive Technology) provider within CHSP. Tunstall is an approved geat2GO supplier, enabling older Australians to access Tunstall personal alarms through allied health professional referrals when local GEAT providers cannot meet needs.
• Emergency Medical Alarms (Queensland)regionalChannel Partner/ Reseller/ DistributorRegional partner operating in Brisbane area (Chermside QLD). Provides personal alarm products and support services backed by Tunstall's 24/7 monitoring. Contact: 1300 732 423.
• Far North Support Alarms (Queensland)regionalChannel Partner/ Reseller/ DistributorRegional partner operating in Far North Queensland (Cairns). Provides personal alarm services backed by Tunstall's monitoring capabilities. Contact: 07 4208 8065.
• Lifelink (New South Wales)regionalChannel Partner/ Reseller/ DistributorRegional partner in Tweed Heads NSW providing personal alarm services backed by Tunstall's 24/7 monitoring. Contact: 1300 851 771.
• Uniting Care Community (North Queensland)regionalChannel Partner/ Reseller/ DistributorRegional partner operating in Bungalow, North Queensland providing SafeAlert personal alarm services. Contact: 07 4050 4953. Backed by Tunstall monitoring.
• Home Health Track (Victoria)regionalChannel Partner/ Reseller/ DistributorRegional partner operating in Parkville, Victoria providing home health tracking services. Contact: 03 9385 9449. Products backed by Tunstall's monitoring.
• Marmic Meditrak (Western Australia)regionalChannel Partner/ Reseller/ DistributorRegional partner operating in Perth region (Clarkson WA) providing medical alarm services. Contact: 1300 993 228. Supported by Tunstall's monitoring.
• OzcarestrategicChannel Partner/ Reseller/ DistributorHealthcare and community care organisation providing aged care, nursing, allied health, and community support services. Partners with Tunstall for Lone Worker Safety Solutions ensuring safety for lone workers and care staff.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• MePACS: Australian personal emergency response monitoring service that competes directly with Tunstall in 24/7 alarm monitoring for seniors and government-funded clients. Operates in the same Australian market with comparable medical alert pendants and government program affiliations.
• CareAlert: Australia-based provider of personal alarms and fall detection devices for seniors and people with disabilities. Competes head-to-head with Tunstall across self-funded and government-funded channels in Australia.
• SureSafe: Personal alarm and fall detection retailer in Australia offering comparable pendant and watch-style devices to seniors. Overlaps with Tunstall's self-funded retail channel and competitive on price and form factor.
• Medical Guardian: Leading US personal emergency response provider offering in-home and mobile medical alert systems with 24/7 monitoring. Comparable product portfolio, subscription model, and target customer demographic to Tunstall.
• Life Alert: Iconic US personal emergency response company best known for the "I've fallen and I can't get up" emergency pendant. Directly comparable as a PERS specialist with subscription monitoring services and elderly customer focus.
• MobileHelp: US-based mobile personal emergency response provider with GPS-enabled wearables and 24/7 monitoring. Directly comparable to Tunstall's Gem4/Gem5 mobile alarm offering and subscription-based monitoring business.

Broad incumbents

• Tunstall Healthcare Group: Global parent company of Tunstall Australasia, operating in 18 countries with connected care and telecare solutions. Comparable as the broader portfolio incumbent in the same product category that the Australasian subsidiary is part of.
• Connect America (Philips Lifeline): US connected health and PERS platform that acquired Philips Lifeline, offering personal emergency response and telehealth services. Comparable as an established incumbent with overlapping connected-care capabilities and broader healthcare reach than Tunstall Australasia alone.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/TunstallAPAC
• YouTubeyoutube.com/channel/UCPN1TgxmYu_6Uk24RjzBOeQ
• Facebookfacebook.com/TunstallAustralasia
• LinkedInlinkedin.com/company/tunstall-australasia
• Instagraminstagram.com/tunstallapac

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tunstall Australasia