Kroll Ontrack Data Recovery
Ontrack (KLDiscovery Ontrack Pty Ltd) provides professional data recovery services and software across all device types for individuals, SMBs, enterprises, and government clients globally, operating 17 recovery labs and 9 data centers with ISO/IEC 27001-certified cleanroom facilities.
- Company typePrivate
- Founded1985
- HeadquartersWest End, Australia
- Headcount1,001–5,000
- GTM typeB2B and B2C
- OfferingServices
What Kroll Ontrack Data Recovery does
Kroll Ontrack Data Recovery (operating as Ontrack, legal entity KLDiscovery Ontrack Pty Ltd in Australia) is a global data recovery and information management business, headquartered in Brisbane with operations spanning 30+ locations, 17 recovery labs, and 9 data centers worldwide. The company provides professional data recovery services across virtually all device types (desktop, laptop, external drives, NAS, servers, RAID, tape, mobile/tablet, SSD, flash) and failure modes (accidental deletion, hardware failure, natural disaster, ransomware, device damage), delivered via ISO/IEC 27001-certified cleanroom facilities with Emergency, Priority, and Standard service tiers plus secure remote and on-site recovery options. It also sells a portfolio of software and hardware products, including Ontrack EasyRecovery (Windows, Mac, Photo, iPhone), Ontrack PowerControls (Exchange, SharePoint, SQL), and Data Erasure software and hardware (degaussers, shredders), alongside tape services and eDiscovery.
The business operates as a subsidiary of KLDiscovery and generates revenue through a mix of professional service fees, one-time and subscription software licenses, hardware sales, and tape/eDiscovery services. Go-to-market combines direct sales (phone, website) with an Authorized Partner Program for consultants and service providers, and mutual technology partnerships with major OEMs and storage vendors (Apple, Dell, Dell EMC, IBM, NetApp, Toshiba, VMware, Western Digital, SanDisk, Buffalo) that channel customer referrals. Customer segments span individuals, small businesses, enterprise, government, healthcare, IT/cybersecurity, education, and consultants, with no publicly disclosed revenue figures. The company cites 40+ years of operating history, 1M+ customers served, 120+ petabytes of recovered data, and 73+ billion files recovered over the last twenty years as evidence of scale and accumulated engineering expertise.
Kroll Ontrack Data Recovery firmographics
Firmographics- Name
- Kroll Ontrack Data Recovery
- Legal name
- KLDiscovery Ontrack Pty Ltd
- Website
- https://ontrackdatarecovery.com.au
- Company type
- Private
- Founded year
- 1985
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Ontrack (KLDiscovery Ontrack Pty Ltd) provides professional data recovery services and software across all device types for individuals, SMBs, enterprises, and government clients globally, operating 17 recovery labs and 9 data centers with ISO/IEC 27001-certified cleanroom facilities.
- Ownership category
- akta.pro rank
Kroll Ontrack Data Recovery industry classification
Industry- Product category
- Data Recovery Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (8112), Electronic and Precision Equipment Repair and Maintenance (81121)
- SIC
- Services-Computer Processing & Data Preparation (7374), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Data Recovery, Device Unlocking & Software Repair Services (CRACAJAJ)
- akta.pro secondary industries
- IT Asset Disposition (ITAD) & Secure Data Erasure (BPAEAOAK), Immutable Backup, Air-Gap & Ransomware Recovery (HDABAIAJ), Data Destruction Services (On-site/Off-site, Media Sanitization) (BPALAIAC)
Keywords
Where Kroll Ontrack Data Recovery is headquartered
LocationHeadquarters
- HQ city
- West End
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Kroll Ontrack Data Recovery business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Professional Data Recovery Services: Fee-for-service data recovery with multiple service tiers (Emergency, Priority, Standard). Pricing varies by device type, complexity, and urgency. Includes free initial evaluation.
- Software Products: Sale of Ontrack EasyRecovery (Windows, Mac, Photo, iPhone versions), Ontrack PowerControls (Exchange, SharePoint, SQL), and data erasure software products. One-time license or subscription model.
- Data Erasure Hardware: Sale of data erasure hardware including degaussers and shredders for secure data destruction
- Tape Services: Tape auditing, cataloging, migration, and restoration services for enterprise and government clients
- eDiscovery Services: Electronic discovery services for legal and compliance purposes
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Emergency Service - 24/7 until completion |
| Other | Pay-as-you-go | Priority Service - Average 2-3 business days |
| Other | Pay-as-you-go | Standard Service - Average 7-10 business days |
| One time/ perpetual license | Multi-year contract | Ontrack EasyRecovery Software |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels4 records
Kroll Ontrack Data Recovery product offering
Product offeringCore offering
Kroll Ontrack Data Recovery provides professional data recovery services for all device types (desktops, laptops, external hard drives, NAS, servers, RAID, tape, mobile/tablet, SSD, flash/SD cards) across consumer, SMB, enterprise, and government customers. In addition to services, the company sells its Ontrack EasyRecovery and Ontrack PowerControls software, data erasure software, data erasure hardware (degaussers, shredders), tape management services, and electronic discovery services.
Product overview
Kroll Ontrack Data Recovery (operates as Ontrack) offers a comprehensive data management portfolio combining professional recovery services with a suite of software and hardware products. The service offerings include professional data recovery for all device types (desktop, laptop, external drives, NAS, servers, RAID arrays, tape, mobile/tablet), specialized tape services (auditing, cataloging, migration, restoration), data destruction, and eDiscovery. The software portfolio centers on Ontrack EasyRecovery for consumer and business data recovery across Windows, Mac, Photo, and iPhone; Ontrack PowerControls for Microsoft Exchange, SharePoint, and SQL recovery; and Data Erasure Software and Hardware for secure data destruction. The company operates globally with 30+ locations, 17 recovery labs, and 9 data centers, providing 24/7 emergency recovery services.
Differentiator
Problem solved
Functional benefit
Brands
- Ontrack EasyRecovery: Data recovery software for Windows, Mac, Photo, and iPhone
- Ontrack Desk
- Ontrack PowerControls
- Data Erasure Software
- Data Erasure Hardware
Products and services
- Data Recovery Services
- Tape Services
- Data Destruction Services
- eDiscovery Services
- Ontrack EasyRecovery Software
- Ontrack PowerControls Software
- Data Erasure Software
- Data Erasure Hardware
Quantifiable outcome
- 40+ years in business with 1M+ customers served
- +2 more outcomes
Companies that use Kroll Ontrack Data Recovery
Customer profileSegments8 records
Ideal customer profiles8 records
Kroll Ontrack Data Recovery technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Kroll Ontrack Data Recovery partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core.
- ApplecoreTechnology partner providing data recovery expertise for Apple devices including iPhone, Mac, and other Apple products
- BuffalocoreTechnology partner for Buffalo storage devices including NAS systems and external hard drives
- DellcoreTechnology partner for Dell computers, laptops, and storage solutions
- Dell EMCcoreTechnology partner for Dell EMC enterprise storage, servers, and data center solutions including RAID systems
- ToshibacoreTechnology partner for Toshiba hard drives, storage devices, and electronics
- IBMcoreTechnology partner for IBM enterprise systems, servers, and storage solutions
- NetAppcoreTechnology partner for NetApp storage systems and data management solutions including RAID and NAS recovery
- SanDiskcoreTechnology partner for SanDisk flash memory cards, USB drives, and solid-state storage devices
- VMwarecoreTechnology partner for VMware virtualization platforms and virtualized system recovery
- Western DigitalcoreTechnology partner for Western Digital hard drives, SSDs, and external storage solutions
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Kroll Ontrack Data Recovery competitors and assessment
Company assessmentBroad incumbents
- IBM: IBM is both a strategic technology partner for Ontrack and a broad incumbent with enterprise storage and data management offerings; large enterprise customers may default to IBM-affiliated or vendor-supported recovery paths in some cases.
Direct peers
- Stellar Data Recovery: Stellar offers both DIY data recovery software and professional services globally; the software portfolio (Stellar Data Recovery, Stellar Photo Recovery) competes directly with Ontrack's EasyRecovery line, while their services overlap Ontrack's professional recovery.
- Datarecovery.com: Datarecovery.com (formerly ESS Data Recovery) offers certified, cleanroom-based data recovery services across hard drives, RAID, SSDs, and virtualized environments — a direct competitor in the enterprise and SMB professional recovery market.
- Gillware Data Recovery: Gillware provides professional data recovery services for HDDs, SSDs, RAID, and mobile devices, with both in-lab and remote options — directly overlapping Ontrack's core professional services offering and customer base.
- Blancco Technology Group: Blancco is a leading provider of certified data erasure software and services, directly competing with Ontrack's data erasure software (Drive Erase, Mobile Erase, LUN Erase) and certified destruction offerings for enterprise and ITAD channels.
- Secure Data Recovery Services: Secure Data Recovery Services is a vertically-integrated data recovery provider offering cleanroom-based recovery for enterprise and consumer customers, with comparable RAID/NAS/server capabilities to Ontrack.
- SalvageData: SalvageData provides certified data recovery, data erasure, and digital forensics services to enterprise and government clients, competing head-to-head with Ontrack on RAID/server recovery and certified destruction.
- DriveSavers: DriveSavers is a US-headquartered specialist in physical and logical data recovery for enterprise and consumer devices, directly competing with Ontrack across RAID, SSD, mobile, and tape recovery, with similar cleanroom-based service delivery.
Emerging players
- Recuva (Piriform / Gen Digital): Recuva is a widely-used free consumer data recovery tool that competes with Ontrack EasyRecovery on the lower-end, DIY segment of consumer logical recovery, potentially displacing some fee-based service volume.
Others
- KLDiscovery: KLDiscovery is the parent company of Ontrack and itself a broad incumbent in eDiscovery, data recovery, and information governance — directly comparable as the corporate parent and adjacent provider of legal-tech and managed services.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Kroll Ontrack Data Recovery social profiles
Digital presenceKroll Ontrack Data Recovery compliance and trust
Trust signalCompliance2 records
Kroll Ontrack Data Recovery financial estimates
Financial estimateRevenue estimate
Valuation estimate
Kroll Ontrack Data Recovery leadership team
Management profileNumber of profiles
Kroll Ontrack Data Recovery funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Kroll Ontrack Data Recovery M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Kroll Ontrack Data Recovery
What does Kroll Ontrack Data Recovery do?
Kroll Ontrack Data Recovery provides professional data recovery services for all device types (desktops, laptops, external hard drives, NAS, servers, RAID, tape, mobile/tablet, SSD, flash/SD cards) across consumer, SMB, enterprise, and government customers. In addition to services, the company sells its Ontrack EasyRecovery and Ontrack PowerControls software, data erasure software, data erasure hardware (degaussers, shredders), tape management services, and electronic discovery services.
Is Kroll Ontrack Data Recovery a public or private company?
Kroll Ontrack Data Recovery is a private company. It is classified as corporate owned and is currently operating.
When was Kroll Ontrack Data Recovery founded?
Kroll Ontrack Data Recovery was founded in 1985. It employs 1,001 to 5,000 people.
Where is Kroll Ontrack Data Recovery based?
Kroll Ontrack Data Recovery is headquartered in West End, Australia, in the Oceania region.
How does Kroll Ontrack Data Recovery make money?
Five revenue lines are on record. Professional Data Recovery Services are the primary driver. The others are software Products, data Erasure Hardware, tape Services and eDiscovery Services.
Who are Kroll Ontrack Data Recovery's main competitors?
IBM is listed as a broad incumbent. Direct peers are Stellar Data Recovery, Datarecovery.com, Gillware Data Recovery, Blancco Technology Group, Secure Data Recovery Services, SalvageData and DriveSavers. Recuva (Piriform / Gen Digital) is listed as an emerging player. KLDiscovery is listed as an others.
Does Kroll Ontrack Data Recovery have an API?
No public API is recorded for Kroll Ontrack Data Recovery.
What industry is Kroll Ontrack Data Recovery in?
Kroll Ontrack Data Recovery's product category is Data Recovery Services. Its primary akta.pro industry code is CRACAJAJ, Data Recovery, Device Unlocking & Software Repair Services, with a secondary code of BPAEAOAK, IT Asset Disposition (ITAD) & Secure Data Erasure. Its NAICS code is 8112 and its SIC code is 7374.