What 24/7Communication does

24/7Communication is a Warsaw-headquartered strategic communications agency founded in 2000 by Dirk Aarts. With 51-100 employees and over 20 years of continuous operation, the firm serves enterprise clients across FMCG, technology and e-commerce, energy and industry, pharmaceuticals, and government, providing strategic communication, media relations, crisis communication, media training, and stakeholder engagement on retainer and project bases.

The firm's differentiating infrastructure is 24/7STUDIO, an in-house broadcast and streaming studio equipped with 4K cameras, a Blackmagic streaming system, a 20-inch teleprompter, flexible scenography and greenbox capability, supporting live streaming, video production, podcast recording, and webinar delivery. This is complemented by the 24/7Talks podcast, the Crisis Communication Academy (Akademia Komunikacji Kryzysowej), and access to PROI Worldwide AI tools (Clarity Index, Crisis Index 300, AI Domain Impact Score) for narrative analytics. Sector leadership is delivered through dedicated directors for Food & Consumer Goods, Tech & E-commerce, and Energy & Industry, with an Advisory Director and Finance Director completing the senior bench.

The business model is professional services: fees are negotiated per client, typically as retainers, project fees, or hourly rates, and go-to-market is direct enterprise sales led by senior directors and partners. Distribution leverages membership in PROI Worldwide (100 partner firms, 9,000 consultants, 50 countries, over $1.1B combined fee revenue), the Crisis Communications Network Europe (CCNE) for cross-border crisis work, and the French-Polish Chamber of Commerce for Franco-Polish corporate accounts. Clients include Coca-Cola, T-Mobile, McDonald's, TikTok, Siemens, Polpharma, GE Vernova, Hitachi Energy, Maspex, and over 20 other major brands, and the firm has won Złote Spinacze, Effie, Sabre, and Great Place to Work 2025 awards.

Name

24/7Communication

Legal name

24/7Communication Sp. z o.o.

Website

https://247.com.pl

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Short description

24/7Communication is a Warsaw-based strategic communications and PR agency with 20+ years of experience serving enterprise clients across FMCG, technology, energy, pharma, and government through media relations, crisis communication, and integrated content production via its in-house 24/7STUDIO.

Ownership category

akta.pro rank

Product category

Public Relations Services

NAICS

Public Relations Agencies (541820), Public Relations Agencies (54182), Advertising, Public Relations, and Related Services (5418)

SIC

Services-Advertising Agencies (7311), Communications Services, Nec (4899)

akta.pro primary industry

PR, Corporate Communications & Crisis Management (BPAFAAAL)

akta.pro secondary industries

Media Relations, Monitoring & Rapid Response (MPAAAOAK), Social Media & Community Management (PR-led) (BPAFADAM), Event PR & Communications Support (BPAFADAO)

Keywords

• Strategic communication services
• Public relations agency
• Crisis communication
• Media training
• Reputation management

Headquarters

HQ city

Warszawa

HQ country

Poland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Strategic Communication & PR Services: Full-service PR agency providing strategic communication, reputation management, media relations, crisis communication, and media training to enterprise clients on retainer and project basis.
2. Content & Studio Production: In-house broadcast studio providing video production, live streaming, and multimedia content creation services to clients as part of integrated communication campaigns.
3. Online Events & Webinars: Professional online event production and webinar hosting services using the in-house studio infrastructure, delivered from the Warsaw facility.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels8 records

Core offering

24/7Communication is a Warsaw-based strategic communication and public relations agency delivering corporate reputation management, media relations, crisis communication, media training, and online event production. It serves as a full-service PR partner to enterprise clients across Poland with international reach via its membership in PROI Worldwide. Its service portfolio is anchored by specialist practices in crisis communication, media training, online events (24/7Connect Live), and an in-house broadcast studio (24/7STUDIO) for video, live streaming, and podcast production.

Product overview

24/7Communication is a strategic communication agency headquartered in Warsaw, Poland, with over 20 years of experience. The agency operates as a unified service offering rather than a platform architecture. Its core services include strategic reputation management, crisis communication, media training, and online events. The portfolio includes 24/7STUDIO (in-house broadcast studio for video/podcast production) and 24/7Talks podcast. The agency also leverages PROI network AI tools (Clarity Index, Crisis Index 300, AI Domain Impact Score) for client analytical services. The Crisis Communication Academy provides specialized training. Services span sectors including food & consumer goods, technology & e-commerce, and energy & industry.

Differentiator

Problem solved

Functional benefit

Brands

• 24/7STUDIO: In-house broadcast and streaming studio for video content production, podcast recordings, and online events.
• Akademia Komunikacji Kryzysowej

Products and services

• Strategic Communication & Public Relations Full-service strategic communication and public relations offering for enterprise clients, covering corporate reputation management, media relations, stakeholder engagement, internal communication, employer branding, ESG narrative, brand positioning, and AI-and-digital transformation messaging. Delivered on retainer and project basis by senior consultants.
• Crisis Communication Specialist service that assists organizations in preparing for and managing reputational crises to minimize damage and restore trust. The practice is supported by the agency's Crisis Communication Academy and access to the PROI network's Crisis Index 300 analytical tool.
• Media Training Training programs that teach executives and spokespeople how to leverage media interactions to build effective messages that will be heard and remembered, delivered by 24/7Communication's senior consultants.
• Online Events (24/7Connect Live) Professional online event production and webinar hosting service, customized per client, designed to increase visibility and trust. Conducted from the agency's in-house studio in Warsaw.
• 24/7STUDIO (Broadcast and Streaming) In-house broadcast and streaming studio offering professional video production, live streaming, podcast recording, virtual event delivery, and training material creation. Equipped with 4K cameras, Blackmagic streaming system, 20-inch teleprompter, flexible scenography, and greenbox options. Available to clients as part of integrated communication campaigns.
• Crisis Communication Academy (Akademia Komunikacji Kryzysowej) Educational program focused on prevention and early recognition of potential media crises, with expert-led training sessions delivered by the agency's crisis communication specialists.

Quantifiable outcome

• 24/7Communication has won multiple top industry awards including Złote Spinacze, Effie, and Sabre awards, with Agata Zeman's team winning top industry awards multiple times (kilkunastokrotnie)

Named customers21 records

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature1 record

Partnerships

Four partnerships are on record, tiered minor and core.

• Francusko-Polsko Izba Gospodarcza (French-Polish Chamber of Commerce)minorOthers · 1 April 202524/7Communication became a member of the French-Polish Chamber of Commerce, one of the most active bilateral chambers in Poland, bringing together over 400 companies from various industries operating under responsible business principles.
• INSPIRED & InCredibles ESG Research PartnershipminorStrategic or Co-development Partner · 1 January 202124/7Communication participated as a partner in the pioneering ESG study 'Szanse i zagrożenia – odpowiedzialność społeczna i środowiskowa firm IT' (Opportunities and Risks – Social and Environmental Responsibility of IT Companies), conducted by INSPIRED Corporate Responsibility and InCredibles Sebastiana Kulczyk, along with other partners including Tech To The Rescue, ITCorner, ASHOKA Polska, Imapp Consulting, Green Team at Wrocław University of Economics, and InvestVerte.
• PROI WorldwidecoreStrategic or Co-development Partner24/7Communication is a member of PROI Worldwide, the largest and most recognizable network of independent communication agencies globally. PROI comprises 100 top firms, 9,000 consultants, 136 offices across 50 countries with over $1.1 billion in fee revenue. The network serves as a key source of knowledge, innovation, and inspiration for 24/7Communication, enabling international reach and cross-border client referrals.
• Crisis Communications Network Europe (CCNE)coreStrategic or Co-development Partner24/7Communication joined CCNE, a network of independent European communication and advisory agencies providing crisis communication services. CCNE enables the agency to offer cross-border crisis communication support to clients operating in multiple European markets.

Scale indicators2 records

Recent moves7 records

Expansion highlights2 records

Broad incumbents

• Edelman (Poland): Global PR firm with a Poland office providing corporate communications, crisis, and public affairs services to multinational clients including many overlapping with 24/7Communication's roster. Direct competitor for enterprise mandates in the Polish market.
• BCW (Burson Cohn & Wolfe, Poland): WPP-owned global PR network with a Polish office delivering corporate communications, crisis, and public affairs services; competes directly for enterprise PR mandates.
• MSL Group (Poland): Publicis Groupe's PR and influencer network with Polish operations competing for corporate communications, consumer PR, and crisis mandates.
• Ketchum (Poland): Omnicom-owned global PR firm with Polish operations offering corporate communications, brand, and crisis services; Agata Zeman's prior employer and a direct competitor for senior talent and clients.
• Havas PR (Poland): Havas Group's PR arm offering corporate communications, influencer, and content services in Poland; competes for similar enterprise and FMCG/tech clients.
• Hill+Knowlton (Poland): Global communications consultancy with Polish operations focused on corporate, crisis, and public affairs; comparable on enterprise-grade mandates.
• FleishmanHillard (Poland): Global communications agency with Polish operations offering corporate, crisis, and public affairs services. Competes with 24/7Communication for multinational and large-domestic clients.
• Weber Shandwick (Poland): Interpublic-owned global PR network with Polish operations providing corporate communications, crisis, and integrated marketing services to multinationals.

Direct peers

• Public Dialog: Independent Polish PR and public affairs agency offering strategic communication, media relations, and crisis services to Polish enterprise and public-sector clients — directly comparable in scope and target market.
• Solski Communications: Independent Polish communications consultancy providing strategic PR, corporate communications, and crisis services to enterprise and public-sector clients; comparable independent peer in the domestic market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/247_PR
• YouTubeyoutube.com/playlist?list=PLx9w_UxK8Z6iIghV_uuAi2hoPJ956bRwD
• Facebookfacebook.com/TwentyFourSevenPR
• LinkedInlinkedin.com/company/247communication/mycompany
• Instagraminstagram.com/247communication

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 24/7Communication