What Smart Telco does

Smart Telco is a privately held Mexican B2B technology company founded in 2017 and headquartered in Mexico City, focused on selling communications-optimization services to contact centers and similar outbound-calling operations in Mexico. Its portfolio spans four offerings: Ring.Me, a Voice over IP (VoIP) traffic routing solution that manages call traffic between IP networks and the Public Switched Telephone Network with Dynamic DIDs and SIP integration; VMD (Voice Mail Detector), a subscription service that analyzes audio patterns to identify voicemail diversion before it occurs and claims up to 60% telephony cost reduction; Marcador Predictivo (Predictive Dialer), an outbound predictive/progressive/assisted dialing solution developed through a core technology partnership with CORHIT and integrated with Zapier and unspecified leading CRM platforms; and SendUp, a separately branded mass SMS messaging sub-brand operated at sendup.com.mx. The underlying stack combines VoIP infrastructure, intelligent call routing, audio signal classification, and outbound campaign automation, with revenue derived from recurring subscription billing across all four products. The go-to-market is sales-led and direct, emphasizing free advisory consultation and personalized demos for prospective B2B clients in Mexico; the company does not disclose pricing tiers, customer logos, headcount, funding history, or financial metrics, and there are no signs of international expansion or institutional investment.

Name

Smart Telco

Legal name

Smart TELCO S. A. S

Website

https://smarttelco.net

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Smart Telco is a privately held Mexico City-based B2B provider of VoIP traffic routing, voicemail detection, predictive dialing, and mass SMS solutions serving contact center clients across Mexico via subscription-based, sales-led direct engagement.

Ownership category

akta.pro rank

Headquarters

HQ city

Mexico City

HQ country

Mexico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Infrastructure, Technology or R&D, Marketing or Sales, Personnel, Operations

Revenue model

1. Voice Traffic Routing Services: VoIP voice traffic routing services providing call center connectivity with competitive rates and flexible billing schemes
2. Voice Mail Detection (VMD): Subscription-based voice mailbox detection service that reduces telephone costs by identifying voicemail patterns before diversion
3. Predictive Dialer Service: Outbound calling automation service focused on contact center efficiency through predictive dialing technology
4. Mass Messaging (SendUp): Mass SMS messaging platform accessible at sendup.com.mx for campaign communication

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Smart Telco provides B2B telecom and contact center technology solutions for Mexican businesses, including VoIP voice traffic routing, AI-based voice mail detection, predictive outbound dialing, and mass SMS messaging. The company's offerings target call centers seeking to reduce telephony costs, optimize outbound calling operations, and improve agent productivity through intelligent call management and proprietary audio-pattern detection technology.

Product overview

Smart Telco offers a suite of four telecom solutions for call centers and businesses: VMD (Voice Mail Detector), Ring.Me (Voice Traffic Routing), Marcador Predictivo (Predictive Dialer), and SendUp (Mass SMS Messaging). VMD is a voicemail detection product that identifies audio patterns to reduce wasted calls to voicemail boxes. Ring.Me is the core VoIP traffic routing platform that manages call traffic between IP and PSTN networks. Marcador Predictivo is a predictive dialing add-on for outbound campaigns, developed in partnership with CORHIT. SendUp is a standalone mass SMS messaging sub-brand accessed via sendup.com.mx. The portfolio is collectively positioned for B2B customers in the Mexican contact center market, with services focused on outbound communications optimization, cost reduction, and operational efficiency.

Differentiator

Problem solved

Functional benefit

Brands

• SendUp: Mass messaging platform for bulk SMS campaigns, mentioned as a separately branded service operated by the company for communication campaigns.

Products and services

• VMD (Voice Mail Detector) An innovative voicemail detection solution that identifies audio patterns prior to voicemail diversion, designed for B2B call centers. It helps reduce telephone costs by up to 60%, provides detailed reporting, and includes 24/7 support with easy implementation.
• Ring.Me (Ruta de Tráfico de Voz) A Voice over IP (VoIP) traffic routing solution that manages and intelligently routes call traffic between IP calls and the Public Switched Telephone Network (PSTN). Features simultaneous multi-call capacity, SIP system compatibility, national coverage through Dynamic DIDs, flexible billing, and specialized support for collections campaigns.
• Marcador Predictivo (Predictive Dialer) A predictive dialing solution for outbound call center operations, developed in partnership with CORHIT. It employs predictive, progressive, and assisted dialing technologies to optimize connection times, automate campaign management, and provide detailed reporting and analysis. Integrates with Zapier and leading CRM platforms.
• SendUp (Mensajería Masiva) A mass SMS messaging platform that enables businesses to reach customers quickly with customizable communication campaigns. It is an easy-to-use, customizable platform for mass communication campaigns, branded as a separate sub-brand.

Quantifiable outcome

• Up to 60% reduction in telephone costs through voice mailbox detection

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability2 records

Feature3 records

Partnerships

One partnership is on record.

• CORHITcoreTechnology or IntegrationStrategic technology partnership for predictive dialing solution. Smart Telco has formed an alliance with CORHIT to deliver a comprehensive predictive dialer service exclusively for outbound contact center operations. The collaboration integrates CORHIT's technology with Smart Telco's contact center expertise to provide intelligent call automation, campaign management, and detailed analytics.

Scale indicators1 record

Recent moves5 records

Expansion highlights3 records

Broad incumbents

• NICE (CXone): NICE CXone is an enterprise cloud contact center suite with predictive dialing, routing, and workforce engagement, broadly competing with Smart Telco's integrated product portfolio for B2B contact center buyers.
• Aspect Software (now Alvaria): Alvaria (formerly Aspect) provides outbound contact center solutions including predictive dialers and compliance tools, competing with Smart Telco's Marcador Predictivo offering in the enterprise outbound market.
• Twilio: Twilio provides programmable communications APIs including voice, SIP trunking, and messaging infrastructure used by contact centers — an adjacent platform with comparable B2B VoIP and SMS capabilities to Smart Telco's Ring.Me and SendUp.
• Genesys: Genesys is a large, established contact center platform vendor with routing, outbound, and analytics capabilities, serving enterprise BPOs and contact centers globally — the same buyer profile Smart Telco targets in Mexico.
• Avaya: Avaya is a legacy incumbent in contact center and business telephony, offering routing, outbound dialing, and PBX systems that overlap with Smart Telco's SIP-compatible VoIP routing for enterprise customers.

Direct peers

• Telnyx: Telnyx offers programmable VoIP, SIP trunking, and global telephony infrastructure with DIDs and intelligent routing — closely comparable to Smart Telco's Ring.Me VoIP traffic routing and Dynamic DID capabilities.
• Five9: Five9 is a leading cloud contact center SaaS provider offering predictive dialing, intelligent routing, and analytics — directly comparable to Smart Telco's predictive dialer and Ring.Me routing stack for B2B contact center customers.
• Talkdesk: Talkdesk delivers cloud-based contact center solutions including outbound dialers, routing, and AI-powered voice features, overlapping with Smart Telco's VMD detection and predictive dialer capabilities for enterprise contact centers.
• Bandwidth: Bandwidth is a communications platform offering VoIP, SIP trunking, and messaging APIs for enterprise contact centers, directly comparable to Smart Telco's VoIP traffic routing and DID-based PSTN interconnection services.
• 8x8: 8x8 provides cloud contact center and unified communications including outbound dialing and VoIP routing, making it a comparable subscription-based B2B telephony/CCaaS provider to Smart Telco.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/SmartTELCO_Latm

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Smart Telco