Customer Support Networks
Customer Support Networks is a US-based BPO firm providing 24/7 multi-channel customer support outsourcing across 15 languages and 12 verticals, using its proprietary SupportCloud™ help desk and AWS-hosted VOIP telephony platform.
- Company typePrivate
- Founded2008
- HeadquartersPoway, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Customer Support Networks does
Customer Support Networks is a privately held American business process outsourcing (BPO) firm headquartered in Poway, California, founded in 2008. The company provides 24/7 multi-channel customer support outsourcing services, including live chat, email, telephony, social media management, and community moderation, delivered by trained human agents across 15 languages and 12 industry verticals such as healthcare, gaming, financial services, government, and e-commerce. Its core product, SupportCloud™, is a proprietary help desk and live chat platform that the firm builds, hosts, and manages, complemented by a proprietary VOIP telephony platform running on AWS infrastructure.
The company operates a tools-agnostic model, integrating with third-party platforms such as ZenDesk, Freshdesk, Kayako, and Salesforce, which allows clients to retain existing workflows while embedding CSN's agents and services. Revenue is generated primarily through managed-service contracts on a flat-rate, quote-based monthly billing model, with SupportCloud™ sometimes bundled at no incremental cost. Go-to-market is sales-led, targeting enterprise and mid-market clients through direct outreach and demo scheduling via a contact-page funnel.
Customer Support Networks holds Privacy Shield, GDPR, and CCPA compliance certifications, enabling cross-border data handling for clients in the United States, United Kingdom, Switzerland, and Latin America. The firm has not disclosed any external funding rounds, M&A activity, or major leadership changes, and operates as an independent corporation with 51-100 employees and operations centers in the US and Latin America.
Customer Support Networks firmographics
Firmographics- Name
- Customer Support Networks
- Legal name
- Customer Support Networks
- Website
- https://customersupportnetworks.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Customer Support Networks is a US-based BPO firm providing 24/7 multi-channel customer support outsourcing across 15 languages and 12 verticals, using its proprietary SupportCloud™ help desk and AWS-hosted VOIP telephony platform.
- Ownership category
- akta.pro rank
Customer Support Networks industry classification
Industry- Product category
- Customer Support Outsourcing / BPO Services
- NAICS
- Telephone Call Centers (56142), Business Service Centers (56143)
- SIC
- Services-Management Services (8741), Services-Help Supply Services (7363)
- akta.pro primary industry
- General Customer Service (Order/Account/Inquiries) (BPAAABAA)
- akta.pro secondary industries
- Billing, Payments & Account Administration Centers (BPAAAAAF), Helpdesk & End-User Support Services (BPAEABAB)
Keywords
Where Customer Support Networks is headquartered
LocationHeadquarters
- HQ city
- Poway
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Customer Support Networks business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Outsourced Customer Support Services: BPO/outsourcing model providing 24/7 customer support across multiple channels including live chat, email, telephony, social media, and community management. Revenue generated through service contracts with flat-rate or custom pricing structures.
- Help Desk Software (SupportCloud™): Proprietary help desk solution sometimes included for free with service contracts. Can be offered as standalone or bundled managed service.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom flat-rate pricing tailored to client needs |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Customer Support Networks product offering
Product offeringCore offering
Customer Support Networks provides outsourced 24/7 customer support services across live chat, email, telephony, social media, and community moderation channels. The company delivers these managed services through its proprietary SupportCloud™ help desk platform and an AWS-built VOIP telephony system, while remaining tools-agnostic to integrate with third-party platforms such as ZenDesk, Freshdesk, Kayako, and Salesforce. Services are backed by trained professional agents covering 15 languages across 12 industry verticals.
Product overview
Customer Support Networks offers a multi-channel customer support outsourcing platform built around its core product SupportCloud™. The platform provides 24/7 live chat support, social media management across Facebook, LinkedIn, and Twitter, community moderation, VOIP telephony built on AWS, and knowledge base/FAQ services. The company operates on a tools-agnostic approach, integrating with ZenDesk, Freshdesk, Kayako, and Salesforce, while also offering its own proprietary SupportCloud help desk solution and VOIP telephony platform. Services are delivered through trained professional agents available on-demand across multiple industry verticals.
Differentiator
Problem solved
Functional benefit
Brands
- SupportCloud™: A fully staffed live chat and help desk solution offering 24/7 customer support, including VOIP telephony platform, knowledge-base, and FAQ services.
Products and services
- SupportCloud™ A fully staffed live chat platform and help desk solution providing 24/7 customer support, built, hosted and managed by Customer Support Networks. Includes ticketing, FAQ management, knowledge-base, and customer engagement tools, with VOIP telephony, IVR, ACD, and toll-free capabilities. Targeted at business owners seeking to reduce support costs, save time, and increase productivity.
- Outsourced Live Chat Support Service 24/7 website-based customer support enabling proactive chat messaging to convert visitors into paying customers, delivered by fast responsive agents. Targeted at online retailers and businesses seeking to engage site visitors and capture leads through active live chat.
- Social Media Customer Support Service Multi-channel customer support across Facebook, LinkedIn, and Twitter enabling direct engagement with customers and reputation management on social platforms. Targeted at businesses concerned about social media reputation and the risk of disgruntled customers posting publicly.
- VOIP Telephony Platform Proprietary telephony solution built on the AWS platform using the latest VOIP technology, including PBX/ACD services, IVR, and toll-free capabilities. Targeted at businesses needing integrated inbound telephony as part of their outsourced support stack.
- Community Moderation Service Expert moderation services for online communities and forums to maintain brand reputation and engage with customers. Targeted at game publishers, entertainment companies, and brands with active online communities requiring real-time community management.
- Knowledge Base / FAQ Services FAQ creation and management services to empower self-service options and reduce live agent contacts. Targeted at businesses looking to deflect routine inquiries from live agents and provide 24/7 self-service support.
Quantifiable outcome
- 42% of full-service customers use live online chat feature vs. 23% for email and 16% for social media forums
- +1 more outcomes
Companies that use Customer Support Networks
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
Customer Support Networks technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability1 record
Feature3 records
Customer Support Networks partnerships and signals
Strategic signalScale indicators2 records
Recent moves6 records
Expansion highlights5 records
Customer Support Networks competitors and assessment
Company assessmentBroad incumbents
- Foundever (formerly Sitel Group): Global CX and customer management outsourcing provider serving enterprise clients across voice, digital, and back-office channels. Direct competitor to CSN's outsourced customer support and contact center services at the mid-market and enterprise tiers.
- Teleperformance: Global leader in outsourced customer experience management with hundreds of thousands of employees across contact center, digital, and back-office services. Directly competes with CSN for enterprise and mid-market CX outsourcing deals, with far greater scale and geographic footprint.
- Concentrix: Large global CX and BPO provider delivering omnichannel customer support, digital care, and analytics across multiple verticals. Directly comparable to CSN's enterprise customer support outsourcing model, with much larger scale and broader technology stack.
- Zendesk: Leading SaaS CX platform offering ticketing, live chat, and help desk software that CSN explicitly integrates with. An incumbent whose AI-enhanced product roadmap competes indirectly with CSN by enabling in-house teams to reduce reliance on outsourced support.
- TTEC (TeleTech Holdings): Global CX technology and services company offering omnichannel contact center, AI-enabled customer support, and managed services. Competes with CSN in outsourced customer support and help desk services across enterprise clients.
Direct peers
- Helpware: Mid-market outsourced CX provider delivering chat, email, voice, and back-office support with global operations across the US, Latin America, Europe, and Africa. Closely comparable to CSN in scale, service mix, and multi-lingual delivery model.
- Arise Virtual Solutions: Work-from-home customer support and contact center outsourcing provider serving consumer brands. Comparable to CSN's outsourced customer support delivery model with similar enterprise/mid-market customer focus and digital channel emphasis.
- LiveWorld: Specialist in social media customer engagement, content moderation, and community management for healthcare, consumer, and tech brands. Directly comparable to CSN's social media support and community moderation offerings, with similar mid-market positioning.
- TaskUs: Outsourced digital services and CX provider specializing in social media customer support, content moderation, and trust & safety. Closely comparable to CSN's multi-channel support, community moderation, and gaming/tech vertical focus, with overlapping customer profiles.
- ModSquad (now Concentrix ModSquad): Specialized outsourced digital customer engagement and community management provider for digital-native and gaming clients. Closely mirrors CSN's SupportCloud™ model of fully staffed live chat, social media support, and community moderation for gaming/tech verticals.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Customer Support Networks social profiles
Digital presenceCustomer Support Networks compliance and trust
Trust signalCompliance3 records
Customer Support Networks financial estimates
Financial estimateRevenue estimate
Valuation estimate
Customer Support Networks leadership team
Management profileNumber of profiles
Customer Support Networks funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Customer Support Networks M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Customer Support Networks
What does Customer Support Networks do?
Customer Support Networks provides outsourced 24/7 customer support services across live chat, email, telephony, social media, and community moderation channels. The company delivers these managed services through its proprietary SupportCloud™ help desk platform and an AWS-built VOIP telephony system, while remaining tools-agnostic to integrate with third-party platforms such as ZenDesk, Freshdesk, Kayako, and Salesforce. Services are backed by trained professional agents covering 15 languages across 12 industry verticals.
Is Customer Support Networks a public or private company?
Customer Support Networks is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Customer Support Networks founded?
Customer Support Networks was founded in 2008. It employs 51 to 100 people.
Where is Customer Support Networks based?
Customer Support Networks is headquartered in Poway, United States, in the North America region.
How does Customer Support Networks make money?
Two revenue lines are on record. Outsourced Customer Support Services are the primary driver. The others are help Desk Software (SupportCloud™).
Who are Customer Support Networks's main competitors?
Broad incumbents on record are Foundever (formerly Sitel Group), Teleperformance, Concentrix, Zendesk and TTEC (TeleTech Holdings). Direct peers are Helpware, Arise Virtual Solutions, LiveWorld, TaskUs and ModSquad (now Concentrix ModSquad).
Does Customer Support Networks have an API?
No public API is recorded for Customer Support Networks.
What industry is Customer Support Networks in?
Customer Support Networks's product category is Customer Support Outsourcing / BPO Services. Its primary akta.pro industry code is BPAAABAA, General Customer Service (Order/Account/Inquiries), with a secondary code of BPAAAAAF, Billing, Payments & Account Administration Centers. Its NAICS code is 56142 and its SIC code is 8741.