Epic Technologies

What Epic Technologies does

Epic Technologies Limited is a privately held Caribbean software company founded in 2007 in Kingston, Jamaica, that develops and sells a proprietary cloud-based multi-product SaaS suite targeting insurance, human resources, and finance organizations across Caribbean markets. The portfolio comprises seven core products: EpicASSURE (insurance agency and brokerage management), EpicASSESSOR (motor vehicle assessment), EpicBRIDGE (middleware connecting brokers, insurers, and loss adjusters), EpicHR (HR and payroll automation), EpicFINANCE (insurance premium financing and receivables), EpicMARINE (marine cargo insurance portal), and EpicVAULT (CoverVAULT for cover verification and ClaimsVAULT for cross-insurer claims data sharing), supplemented by application support, IT consulting, custom software development, and tiered IT outsourcing services. The company serves insurance brokers, agents, valuators, loss adjusters, insurance companies, HR departments, premium financing entities, and shipping/logistics operators primarily across 17 Caribbean territories, with active deployments confirmed in Jamaica, Barbados, and Saint Martin.

The platform is built exclusively on Epic's own cloud servers and leverages automation, APIs, and integrations designed around Caribbean statutory and operational requirements rather than adapted from global platforms. Revenue is generated through recurring software subscriptions (including usage-based pricing for EpicASSESSOR), multi-tier IT outsourcing contracts (Platinum/Gold/Silver), custom software development projects, and IT consulting. Epic is founder-led, with co-founders Donovan Morgan (CEO/Managing Director), Dwain Donaldson (Technical Director), and Dwayne Walker (Development Director) plus Kevin Simpson (Application Support Director), and maintains a strategic co-development partnership with Core Technologies on the Underwriter™ and Broker One™ insurance platforms.

The business model combines enterprise field sales for the insurance and HR suites with a self-serve product-led growth motion for EpicMARINE, supported by content marketing, organic SEO, and direct email outreach. Epic reports 30+ corporate clients and 10,000+ users across its suite, and claims the deepest installed base of dedicated insurance software in the Caribbean market. AI-related capabilities are positioned as process automation and anomaly detection layered onto existing workflows rather than as standalone intelligent systems.

Name

Epic Technologies

Legal name

Epic Technologies Limited

Website

https://etechja.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Insurance and HR Software (Caribbean Vertical SaaS)

NAICS

Software Publishers (513210), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

Strategy & IT Advisory (BPAEAAAA)

akta.pro secondary industry

Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)

Keywords

• Insurance software platforms
• HR management software
• Insurance brokerage management
• Premium financing software
• Caribbean enterprise SaaS

Headquarters

HQ city

Kingston

HQ country

Jamaica

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. EpicASSESSOR™ Subscriptions: Subscription-based pricing tied to the number of reports generated. Enables cost-effective scalable adoption for motor vehicle assessors, insurance companies, brokers, and adjusters. Scales with business needs as report volumes grow.
2. Enterprise Software Subscriptions: Recurring subscription revenue from EpicASSURE, EpicHR, EpicFINANCE, EpicMARINE, and EpicVAULT suites. Solutions are sold as proprietary off-the-shelf products with 100% customizability, supported by application support specialists.
3. Application Support Services: Ongoing application maintenance and user support services for both third-party and in-house applications. With over 75 years of combined experience, Epic provides tailored support frameworks based on client-specific needs.
4. IT Outsourcing Services: IT infrastructure management and outsourcing services across Platinum (dedicated onsite), Gold (flexible support days), and Silver (on-call hourly) support tiers. Includes vendor management, server management, and IT infrastructure audits.
5. Custom Software Development: Bespoke software development services from robust desktop programs to enterprise application software (EAS). Delivered through collaborative requirement analysis, tailored design, agile development, testing, and deployment. Pricing models include fixed-price projects and time-and-materials.
6. IT Consulting: Strategic IT consultation covering IT management, vendor management, application development, and required specification design. 75+ combined years of IT client experience across the Caribbean. Pricing negotiated on a per-contract basis.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Epic Technologies develops and sells a suite of seven proprietary cloud-based SaaS products — EpicASSURE, EpicASSESSOR, EpicBRIDGE, EpicHR, EpicFINANCE, EpicMARINE, and EpicVAULT (CoverVAULT + ClaimsVAULT) — purpose-built for Caribbean insurance brokers, insurance companies, HR/payroll departments, premium financing firms, marine cargo operators, and industry regulators. It complements the software with IT services including application support, custom software development, IT consulting, and tiered IT outsourcing (Platinum, Gold, Silver).

Product overview

Epic Technologies offers a multi-product software suite comprising seven core products and multiple sub-products/services, all built as proprietary, cloud-based solutions tailored for Caribbean businesses. The portfolio centers on EpicASSURE™ as the primary insurance management platform, with EpicASSESSOR™ for motor vehicle assessing, EpicBRIDGE™ as middleware for data integration between insurers/brokers/adjusters, EpicHR™ for HR and payroll automation, EpicFINANCE™ for insurance premium financing, EpicMARINE™ for marine cargo insurance, and EpicVAULT™ which encompasses CoverVAULT™ for cover verification and ClaimsVAULT™ for industry-wide claims data sharing. The ACE Client Experience portal extends EpicASSURE™ with client self-service capabilities. Supporting services include application support, IT consulting, custom software development, and IT outsourcing. Products are designed to work both independently and as an integrated ecosystem, with EpicBRIDGE™ facilitating connectivity between solutions.

Differentiator

Problem solved

Functional benefit

Brands

• EpicASSURE: Cloud-based insurance agency and brokerage management platform connecting brokers, insurers, loss adjusters, and policyholders, automating the entire insurance lifecycle from quote to claim.
• EpicASSESSOR
• EpicBRIDGE
• EpicHR
• EpicFINANCE
• EpicMARINE
• CoverVAULT
• ClaimsVAULT

Products and services

• EpicASSURE Cloud-based insurance agency and brokerage management platform that connects brokers, insurers, loss adjusters, and policyholders, automating the entire insurance lifecycle from quote to claim for Caribbean insurance brokerages and agencies.
• EpicASSESSOR Cloud-based motor vehicle assessment platform enabling assessors to work from anywhere on any device, streamlining the assessment process from inspection to reporting with photo integration and real-time result sharing for motor vehicle assessors, loss adjusters, and insurance companies.
• EpicBRIDGE Middleware solution that streamlines data transfer between loss adjusters, insurance companies, and brokers, automating assessor appointments, report status tracking, report acceptance, and claims transaction processing.
• EpicHR Cloud-based HR management software that automates time and attendance tracking, leave management, payroll processing, appraisals, training, letter requests, reports, and HR analytics with AI integration for Caribbean small to large organizations.
• EpicFINANCE Insurance premium financing and receivables management platform automating agreement creation, interest and payment schedules, collections, notifications, reporting, and compliance for insurers, brokers, and affiliated premium financing entities.
• EpicMARINE Specialized marine cargo insurance portal enabling shipping companies and brokers to obtain instant marine cargo insurance quotations and purchase cover online, with bi-directional EpicBRIDGE integration to insurer underwriting systems.
• CoverVAULT Insurance cover verification software authenticating policies via Certificate Number, Cover Note Number, Chassis/VIN, and Engine Number, with fraudulent cover detection, VIN replicate detection, and third-party access.
• ClaimsVAULT Cloud-based claims data sharing platform enabling insurers to share claims data securely across the industry, supporting misrepresentation identification, fraud network detection, stolen vehicle recovery, and law enforcement collaboration.
• Epic Application Support Application maintenance and user support services with over 75 years of combined team experience, providing tailored support frameworks for third-party and in-house applications across insurance, HR, and finance operations.
• Epic Software Development Custom software development services building applications from robust desktop programs and mobile apps to enterprise application software (EAS), delivered through collaborative requirement analysis, tailored design, agile development, testing, and deployment with fixed-price or time-and-materials pricing.
• Epic Consulting IT consulting services covering IT management strategy, vendor selection and management, application development guidance, and requirements specification design with 75+ combined years of Caribbean IT experience, priced on a per-contract basis.
• Epic IT Outsourcing IT outsourcing services providing scalable IT management and support including IT infrastructure management, server management, vendor management, and IT infrastructure audits across Platinum (dedicated onsite), Gold (flexible support days), and Silver (on-call hourly) tiers.

Quantifiable outcome

• EpicBRIDGE reduces claims processing time by up to 50% by eliminating manual handoffs between departments and standardizing workflows.
• +3 more outcomes

Named customers9 records

Segments7 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature9 records

Partnerships

One partnership is on record.

• Core TechnologiescoreStrategic or Co-development Partner · 1 January 2007Core Technologies collaborates with EPIC on development projects including Underwriter™ and Broker One™. This partnership has been described as invaluable and essential to Core Technologies' success, enabling rapid expansion of their client base while maintaining high-quality client support. The relationship involves co-development of insurance technology products.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Guidewire Software: Global P&C insurance core systems SaaS platform serving large insurers worldwide. While not Caribbean-specialized, it competes in the same insurance software category (underwriting, claims, policy administration) as EpicASSURE and EpicBRIDGE.
• Sapiens International: Global provider of software solutions for the insurance industry including policy admin, claims, and billing across P&C and life lines. Operates in the same insurance software category as Epic.
• ADP: Global payroll and HR solutions provider with broad Caribbean/Latin America presence. Competes with EpicHR for the same payroll automation and HR management use cases across regional organizations.
• Insurity: Insurance software and analytics provider focused on P&C carriers, MGAs, and self-insured entities. Competes with Epic's EpicASSURE, EpicBRIDGE, and ClaimsVAULT in the carrier-facing insurance software segment.
• Vertafore: Provider of insurance technology including agency management, rating, and carrier connectivity solutions. Competes with EpicASSURE and EpicBRIDGE for broker/agency and carrier-side workflows.
• Majesco: Cloud-native insurance software platform serving P&C, life, and group benefits insurers. Competes with Epic's insurance product suite from a global SaaS delivery model.
• Duck Creek Technologies: Global SaaS provider of P&C insurance core systems including policy, billing, and claims. Competes with Epic's enterprise insurance suite targeting insurers (the segment EpicBRIDGE connects to).
• Workday: Global HR and payroll SaaS leader serving enterprise customers. Direct competitor to EpicHR in the broader HR/payroll software category, though without Epic's Caribbean statutory compliance specialization.
• Applied Systems: Leading global provider of insurance agency and brokerage management software. Direct functional competitor to EpicASSURE for the broker/agency management workflow Epic specializes in for the Caribbean.

Direct peers

• Core Technologies: Caribbean insurance technology firm that co-develops Underwriter™ and Broker One™ with Epic. Operates in the same Caribbean insurance SaaS niche with overlapping customer base of Caribbean insurers and brokers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/etechja
• Instagraminstagram.com/etechjamaica
• Xx.com/epictechja
• LinkedInlinkedin.com/company/epic-technologies-limited

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Epic Technologies