Actem'otel

What Actem'otel does

Actem'Otel is a French B2B provider of technical maintenance and management solutions dedicated to the hotel and serviced-residence vertical. Operating as a wholly-owned subsidiary of Groupe Hervé within its Pôle énergie services division and headquartered at Saint-Aunès near Montpellier, the company delivers all-trades on-site maintenance — covering electricity, plumbing, locksmithing, HVAC filter changes and painting — supported by dedicated technical teams operating 24/7 under the French hotel-industry collective agreement. Its named enterprise customer base spans flagship hospitality brands including Accor, Club Med, Marriott, Best Western, Disney (Disneyland Paris), Le Plaza Athénée, Hotel Indigo Paris Opera, Mama Shelter, Citadines, Oceania, Meininger, Thalazur and Cloitre Saint-Louis, indicating a positioning concentrated at the chain and upscale end of the French market.

The company's product surface combines proprietary SaaS with the on-site service operation. Its two named software products are e.tis, an online complaint-management and housekeeping-check platform providing real-time tracking and full traceability of guest issues, and Maintotel, a complementary multi-site management suite enabling centralized user and claim administration across multiple countries. The software is described as cloud-based and is embedded into the maintenance workflow rather than sold as a standalone product, reinforcing a managed-service-first commercial posture.

Commercially, Actem'Otel runs a sales-led GTM with direct outreach to hotel operators, supported by a website professional-inquiry form, a brochure-based content layer, and a LinkedIn corporate page. Revenue is generated through two streams: managed-services contracts for the physical maintenance work and recurring SaaS subscriptions for the software layer. Pricing is custom and not publicly disclosed; contracts are typically multi-year. The legal entity is ACTEM'Otel SARL, registered in Montpellier with a stated registered capital of €100,000, and the legal representative is Emmanuel Hervé. All current operations are France-based, and there are no disclosed funding rounds, acquisitions, leadership changes, or external investors.

Name

Actem'otel

Legal name

ACTEM'Otel SARL

Website

https://actemotel.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Hotel Maintenance Services

NAICS

Facilities Support Services (561210)

akta.pro primary industry

Commercial HVAC Maintenance Agreements & PM Programs (HSAOAHAJ)

Keywords

• Hotel maintenance services
• Hospitality facility management
• Hotel maintenance software
• Technical maintenance hoteliers
• Multi-trade building maintenance

Headquarters

HQ city

Saint-aunès

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Hotel Maintenance Services: Full-service hotel technical maintenance including all trades (electricity, plumbing, locksmithing, air conditioning filters, painting). Includes dedicated on-site technical teams, spare parts management and supply, with all costs managed transparently. Services performed 7 days a week, 24 hours a day under hotel industry collective agreement.
2. Software Solutions (e.tis, Maintotel): Software-as-Service platform for hotel maintenance management and claim tracking, sold to hotel establishments for internal use.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Actem'Otel provides full-scope technical maintenance services for hotels and residential establishments, covering all trades (electricity, plumbing, locksmithing, HVAC filter maintenance, painting) delivered by dedicated on-site teams under the hotel industry collective agreement, available 24/7. The offering is reinforced by Actem'Otel's proprietary software platforms — e.tis for real-time guest complaint and housekeeping check management, and Maintotel for centralized multi-site maintenance operations — enabling traceability, reactivity, and transparent cost management.

Product overview

Actem'otel provides hotel technical management solutions combining proprietary software and maintenance services. The core offering consists of e.tis (for managing guest complaints and housekeeping checks with real-time statistics) and Maintotel (a complementary software suite for multi-site management). These software products are supported by on-site technical teams providing all-trades maintenance services (electrical, plumbing, locksmithing, HVAC, painting) under the hotel collective agreement, available 7 days a week, 24 hours a day.

Differentiator

Problem solved

Functional benefit

Products and services

• e.tis Online hotel maintenance claim management system providing real-time tracking of guest complaints and housekeeping checks, with complete online statistics for improving organization and installations across client hotel properties. Designed for hotel operators needing traceability and reactivity in maintenance operations.
• Maintotel Complementary software suite to e.tis for managing hotel maintenance operations, including centralized user site management and real-time complaint processing for hotel groups operating across multiple properties or countries.
• Hotel Technical Maintenance Services Full-service multi-trade technical maintenance for hotels and hotel residences covering electricity, plumbing, locksmithing, air conditioning filter maintenance, and painting, delivered by dedicated on-site technical teams supported by a back-office of specialized technicians. Services include spare parts management and supply, transparent cost management, preventive and corrective maintenance, and 24/7 availability under the hotel industry collective agreement (convention collective hôtelière).

Named customers14 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Two partnerships are on record, tiered core.

• Groupe HervécoreOthersParent company of Actem'Otel. Actem'Otel is a subsidiary (filiale) of Groupe Hervé, specifically part of the 'Pôle énergie services' (energy services division). Groupe Hervé provides shared services, purchasing power, and corporate infrastructure.
• e.tiscoreTechnology or IntegrationProprietary hotel maintenance management software developed and used by Actem'Otel for real-time claim tracking and housekeeping checks management across client establishments.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Emerging players

• Optii Solutions: Hotel operations and housekeeping/maintenance management software platform serving hotel chains. Competes in the same SaaS-adjacent space as e.tis/Maintotel, targeting hotel engineering and maintenance teams with real-time operational visibility.
• Actabl: Hospitality operations software platform that includes the HotSOS hotel maintenance/work-order management system. Directly comparable to Actem'Otel's e.tis and Maintotel software offerings, serving similar hotel customers with cloud-based maintenance tracking.
• Quore: Cloud-based hotel engineering and maintenance management software used by hotel chains for work order tracking and preventive maintenance. Closest direct software competitor to Actem'Otel's e.tis platform among third-party vendors.

Direct peers

• SPIE: Major French multi-technical services provider covering electrical, HVAC, and facility maintenance across commercial real estate, hospitality, and public-sector clients. Operates at much larger scale and competes for the same hotel-chain RFPs as Actem'Otel.
• ENGIE Solutions: French facility management and multi-technical services arm of ENGIE, providing HVAC, electrical, and energy services to commercial buildings including hotels. Competes head-to-head with Actem'Otel for hotel maintenance contracts in France at significantly larger scale.
• VINCI Facilities: Facility management subsidiary of VINCI, delivering building maintenance, HVAC, and energy services to commercial and hospitality clients in France. Overlaps directly with Actem'Otel's all-trades hotel maintenance offering, with greater geographic reach.
• Eiffage Énergie Systèmes: French multi-technical services division covering electrical, HVAC, and facility maintenance for commercial and hospitality buildings. Comparable to Actem'Otel's all-trades service model but at substantially larger scale.
• Dalkia: EDF subsidiary specializing in energy and HVAC services for buildings, including hotels, hospitals, and commercial real estate. Competes with Actem'Otel on technical maintenance and energy-related services for French hospitality properties.

Broad incumbents

• ISS A/S: Global integrated facility services provider operating across hospitality, commercial real estate, and public sector. Competes for large multi-service hotel contracts but offers much broader service portfolio than Actem'Otel.
• Sodexo: Global facility management and food services major with broad hospitality and commercial real estate contracts. Competes with Actem'Otel as part of integrated facility services bundles offered to large hotel chains, though Actem'Otel remains more specialized in technical maintenance.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/about
• Facebookfacebook.com/Actemotel

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Actem'otel