Foehn

What Foehn does

Foehn is a UK-based cloud communications technology provider that delivers IP telephony and contact centre solutions to enterprise and public-sector organisations. Operating primarily through its Kerv division (headquartered at 1 Finsbury Avenue, London, with a presence in Richmond), the company positions itself as the longest-standing Genesys Cloud Partner in EMEA and the partner with the most Genesys Cloud deployments in the region, including 40+ successful CX migrations. The technology stack is anchored on Genesys Cloud CX as the core contact centre platform, augmented by a set of proprietary applications: CX Connect (a Genesys-to-Dynamics 365 integration), CX Translate (real-time language translation), CX Vizz (business intelligence visualisation on Grafana and PowerBI), and Voxivo CX (a cloud contact centre enhancement). Foehn also holds all six Microsoft Solution Partner designations, enabling delivery of Microsoft 365, Dynamics 365, Azure security, and Microsoft Copilot engagements.

The company's go-to-market is enterprise sales-led with consultative, project-based selling to UK organisations, supported by Genesys and Microsoft co-sell channels. Revenue is generated through three streams: managed cloud contact centre services (recurring), professional services and CX consultancy (project-based), and subscription/software-enabled services for its proprietary applications and PCI-compliance products. Foehn serves more than 90 customers across verticals including central and local government, financial services, retail and hospitality, BPOs, legal, healthcare, and membership organisations, with named clients such as Skipton Building Society, Atom bank, BNP Paribas, PureGym, Walsall Council, Harrow Council, Arvato CRM Solutions, and ABP Food Group. The company has completed three acquisitions in 2024 (Worth Digital, Netwrx, and Inciper), is PCI DSS compliant for its payment products, and employs 51-100 staff. Pricing is quote-based and tailored per engagement, with no publicly disclosed price points.

Name

Foehn

Legal name

Kerv

Website

https://foehn.co.uk

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

51–100 employees

Short description

Foehn is a UK-based cloud communications technology provider delivering IP telephony, contact centre, and customer experience solutions built on Genesys Cloud CX to enterprise and public-sector organisations across 14 verticals.

Ownership category

akta.pro rank

Product category

Cloud Contact Centre Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• Cloud contact centre
• Customer experience services
• Genesys cloud partner
• Managed cloud services
• Cloud telephony solutions

Headquarters

HQ city

Richmond

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed Cloud Contact Centre Services: Kerv delivers ongoing managed services for Genesys Cloud deployments, including operation and continual improvement of contact centre environments. This represents a recurring managed services revenue stream.
2. Professional Services / CX Consultancy: Project-based professional services including CX consultancy, Genesys Cloud implementation, digital transformation, and technical consultancy. These are delivered as outcome-focussed projects.
3. Subscription / Software-Enabled Services: Kerv offers proprietary applications (CX Connect, CX Translate, CX Vizz, Voxivo CX) and PCI compliance products that may be delivered on a subscription or licence basis as part of broader cloud contact centre engagements.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

Foehn is a UK-based cloud communications technology provider delivering IP telephony, cloud contact centre, and customer experience solutions to private and public sector organisations. Core services centre on Genesys Cloud CX implementation, managed cloud contact centre operations, CX consultancy, and proprietary applications (CX Connect, CX Translate, CX Vizz, AI Chatbot, Voxivo CX) that extend Genesys Cloud with Dynamics 365 integration, real-time translation, BI visualisation, and PCI-compliant payments.

Product overview

Kerv is a technology services company offering a portfolio of integrated cloud, digital, and AI solutions. The core offering includes Kerv Experience, a customer experience/cloud contact centre practice built around Genesys Cloud as the primary platform, with complementary products including AI Chatbot, CX Consultancy, Contact Centre as a Service, CX Connect with Dynamics 365, CX Translate, CX Vizz, Digital Customer Engagement, Managed Cloud Contact Centre, PCI Compliance, and Voxivo CX. Additional practice areas include Secure Foundations (data governance, compliance, cloud security), Technology Enablement (managed services, business platforms), and Innovation and AI (AI-powered workforce, custom apps). Microsoft integrations including Copilot and Dynamics 365 are key components of the ecosystem.

Differentiator

Problem solved

Functional benefit

Brands

• Kerv Experience: Market-leading customer experience division specialising in Genesys Cloud deployments, CX consultancy, and contact centre solutions.

Products and services

• Kerv Experience Market-leading customer experience practice delivering cloud contact centre solutions for over 20 years. An established Genesys Cloud partner providing deep expertise to personalise customer experience, improve insights, and reduce effort with integrations and automation.
• Genesys Cloud CX implementation

Quantifiable outcome

• 20,000+ contact centre agents using Genesys Cloud from Kerv Experience across 90+ customers
• +4 more outcomes

Named customers10 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability4 records

Feature4 records

Partnerships

Six partnerships are on record, tiered minor, core and supporting.

• Worth Digital (acquired by Kerv)minorStrategic or Co-development Partner · 1 February 2024Kerv acquired Worth Digital to enhance its knowledge and skills offerings to customers. Worth Digital is now part of the Kerv Group, strengthening Kerv's digital transformation capabilities.
• GenesyscoreTechnology or IntegrationKerv Experience is the longest-standing Genesys Cloud Partner in EMEA with the most Genesys Cloud deployments. The partnership is central to Kerv's CX practice, with Kerv delivering Genesys Cloud implementations, managed services, CX consultancy, and proprietary applications (CX Connect, CX Translate, CX Vizz) built on the Genesys platform. Kerv has earned 8 Genesys awards including UKI Volume Partner of the Year, EMEA Cloud Partner of the Year, Customer Success Partner of the Year, and UKI Partner of the Year.
• MicrosoftcoreTechnology or IntegrationKerv has achieved all six Microsoft Solution Partner designations, demonstrating deep expertise across Microsoft's cloud, security, collaboration, and business applications portfolio. Kerv delivers Microsoft-centric solutions including Dynamics 365 integrations, Microsoft Teams telephony, Microsoft 365 optimisation, Azure security, and Microsoft Copilot AI services. The company leverages Microsoft co-selling and partner marketing channels.
• Netwrx (acquired by Kerv)minorStrategic or Co-development PartnerKerv acquired Netwrx as part of its strategy to expand capabilities and expertise for customers. Netwrx is now integrated into the Kerv Group.
• Inciper (acquired by Kerv)minorStrategic or Co-development PartnerKerv acquired Inciper to strengthen its knowledge and skills offerings. Inciper is now part of the Kerv Group following the acquisition.
• VoxivosupportingTechnology or IntegrationVoxivo is a technology partner whose platform (Voxivo CX and Voxivo4Teams) is integrated into Kerv's contact centre and collaboration offerings. Kerv delivers Voxivo CX as a cloud contact centre enhancement designed for fast agent adoption and cost efficiency, and also offers Voxivo & Voxivo4Teams within its Workplace & Collaboration practice.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Avanade: Global Microsoft-focused SI joint venture between Accenture and Microsoft serving enterprise CX, Dynamics 365, and Copilot engagements. Overlaps with Kerv on Microsoft Solutions Partner breadth and Dynamics 365 contact center delivery, but at global scale.
• BT Group: Major UK incumbent telecoms and UC/CCaaS provider with broad enterprise and public sector reach. Overlaps with Kerv on unified communications, contact center, and Microsoft/Genesys-led enterprise services, but operates at vastly greater scale and as part of a wider telecom portfolio.
• 8x8: Global cloud CCaaS/UCaaS platform vendor serving enterprise customers with cloud contact center and CX. Overlaps with Kerv on Genesys Cloud alternative deployments and CX/AI feature set, but competes as a platform vendor rather than a Genesys-aligned services partner.
• Computacenter: UK-headquartered enterprise IT infrastructure and Microsoft-aligned services provider. Comparable to Kerv on Microsoft partnership breadth, enterprise/government customer base, and managed services, but Computacenter is a broader IT services incumbent.
• Five9: Leading cloud CCaaS platform vendor competing with Genesys Cloud in enterprise deployments. Comparable to Kerv on cloud CC and AI/CX capability, but Five9 is a platform incumbent rather than a regional Genesys partner.
• Capita: Large UK outsourcing and digital services group with CX, contact center, and public sector practices. Overlaps with Kerv on enterprise/government CX transformation and Genesys/Microsoft delivery, though Capita is a broad services incumbent rather than a Genesys-specialist.

Direct peers

• Content Guru: UK-based cloud contact center and CX provider competing in the same enterprise and public sector market with a competing CCaaS platform (Storm). Comparable to Kerv on customer segment (UK enterprise/government), CX/CC delivery focus, and managed services model.
• FourNet: UK Genesys Gold Partner offering cloud contact center, UC, and CX managed services to enterprise and public sector clients. Highly comparable to Kerv on Genesys exclusivity, UK enterprise/government focus, and managed services delivery model.
• Sabio Group: UK-headquartered Genesys partner and cloud contact center specialist serving enterprise and public sector customers. Directly comparable to Kerv on Genesys Cloud delivery focus, customer profile (UK enterprise/government), and managed services model.
• Business Systems (UK): Long-established UK contact center solutions provider and Genesys partner delivering cloud CC, workforce optimization, and CX consulting. Comparable to Kerv on Genesys alignment, UK enterprise focus, and CX consultancy/managed services overlap.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@aheadofthekerv
• Facebookglassdoor.co.uk/Overview/Working-at-Kerv-EI_IE5754356.11,15.htm
• LinkedInlinkedin.com/company/kerv
• Xx.com/FoehnComms

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Foehn