Kildonan UnitingCare

What Kildonan UnitingCare does

Kildonan UnitingCare, operating as Uniting (Victoria & Tasmania) Limited (ABN 81 098 317 125), is the community services arm of the Uniting Church in Victoria and Tasmania, Australia. Founded in 1890, the non-profit organization delivers a comprehensive portfolio of social services across both states through direct service delivery, physical locations, online platforms, and Op Shop social enterprises. It is headquartered at 130 Lonsdale Street, Melbourne, with a reported headcount of 101-250 employees and a broader volunteer and congregation network that materially extends its operational reach.

The service portfolio spans 15+ interconnected service lines including mental health support (including Lifeline crisis services), emergency relief, homelessness support, family services and foster care, housing (affordable, community, and retirement village management), early childhood education, alcohol and other drug support, financial counselling (Money Matters), multicultural services, and home/community care for carers. Programs are delivered through multiple channels: direct service sites across Victoria and Tasmania, the "Guide Me" navigation tool, "Get Help Now" immediate-assistance pathways, and a network of Op Shop retail outlets that operate as social enterprises. Disclosed impact metrics include 35,000 food parcels and vouchers delivered to people in crisis and 5,200 children receiving early childhood education. The organization also runs Food For Families, a community-driven food security initiative, and a Social Impact Consulting arm that provides paid customer care training and consultancy to corporates, government, and other NFPs.

The revenue model is characteristic of a faith-based non-profit community services organization: services are provided based on need rather than transactional pricing, with funding derived from government contracts (Victorian and Tasmanian governments), donations, fundraising (regular giving, bequests, events, tax-deductible donations), and social enterprise income from Op Shops. The entity is registered as a non-profit, is not publicly traded, and is governed under the Uniting Church in Victoria and Tasmania, operating as a distinct legal entity within the broader Uniting welfare network.

Name

Kildonan UnitingCare

Legal name

Uniting (Victoria & Tasmania) Limited ABN 81 098 317 125

Website

https://unitingkildonan.org.au

Company type

Private

Founded year

1890

Operating status

Operating

Headcount range

101–250 employees

Short description

Kildonan UnitingCare (Uniting Vic.Tas) is a non-profit community services organization of the Uniting Church in Victoria and Tasmania delivering mental health, housing, family, early learning, and crisis support services to individuals and families in need across both states.

Ownership category

akta.pro rank

Product category

Community Services

NAICS

Individual and Family Services (6241), Community Food and Housing, and Emergency and Other Relief Services (6242), Community Housing Services (62422), Child and Youth Services (624110), Other Individual and Family Services (624190), Community Food Services (624210)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Child Day Care Services (8351), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Financial Assistance & Benefits Navigation Services (BPAGAEAK)

akta.pro secondary industries

Family Resource Centers & Wraparound Support Services (EDACALAH), Transition Services (Secondary to Postsecondary/Employment, Life Skills) (EDAJAKAG)

Keywords

• Community welfare services
• Mental health support
• Emergency relief services
• Affordable housing
• Early childhood education

Headquarters

HQ city

Epping

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Distribution channels4 records

Marketing channels4 records

Core offering

Kildonan UnitingCare (operating as Uniting Vic.Tas / Uniting (Victoria & Tasmania) Limited) is the community services organization of the Uniting Church in Victoria and Tasmania, delivering a portfolio of welfare and social support services across Victoria and Tasmania. Core offerings include mental health and Lifeline crisis support, homelessness and affordable housing services, emergency relief (food parcels and vouchers), early childhood education, family services including foster care, alcohol and other drug support, financial counselling (Money Matters), multicultural services, social enterprise Op Shops, Social Impact Consulting, and the Guide Me navigation/intake service.

Product overview

Uniting Vic.Tas is a community services organisation operating as a unified portfolio of interconnected social services rather than a technology product. The organisation offers a comprehensive suite of support services including mental health, housing, family services, emergency relief, and social enterprises. Key service lines include Alcohol & Other Drugs, Early Learning (serving 5,200 children), Emergency Relief (35,000+ food parcels delivered), Housing, Mental Health, Money Matters, Multicultural Services, Social Impact Consulting, and Social Enterprises including Op Shops. The organisation also operates Guide Me as an intake and navigation service, and Food For Families as a food security initiative. These services are delivered across Victoria and Tasmania through community-based locations and are funded through donations, fundraising, and government partnerships.

Differentiator

Problem solved

Functional benefit

Products and services

• Alcohol & Other Drugs Services Support services for people wanting to address substance use issues, providing harm reduction and compassionate care approaches.
• Home, Community & Carers Support services to help individuals care for their loved ones, providing respite and practical assistance for carers.
• Early Learning Early childhood education services that have helped 5,200 children receive early childhood education across Victoria.
• Emergency Relief Crisis support services delivering emergency assistance including food parcels and vouchers for people in crisis.
• Family Services Support services for families needing extra support to work towards a healthier future, including foster care.
• Homelessness Support Emergency accommodation, support services, and general advice about homelessness.
• Housing Affordable housing, community housing, and retirement village management across Victoria.
• Mental Health Services Mental health support services for individuals struggling to manage their mental health, including Lifeline crisis support.
• Money Matters Financial counselling and money management support for individuals having difficulty managing their finances.
• Multicultural Services Services to build connection, reduce isolation, and provide positive futures for culturally diverse community members.
• Social Impact Consulting Customer care training and consultancy services for corporates, government, and not-for-profit organisations.
• Social Enterprises (Op Shops) Op Shops and social enterprise programs that provide ways for the community to support the organisation's work, including second-hand retail stores.
• Guide Me Navigation and intake service helping people find the right support services based on their needs.
• Food For Families Food assistance program that allows community members to help fill boxes and ensure families have full pantries.

Quantifiable outcome

• 35,000 food parcels and vouchers delivered to people in crisis
• +1 more outcomes

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• Tasmanian GovernmentcoreStrategic or Co-development PartnerUniting made a submission to the Tasmanian Government's consultation on the next Mental Health Strategy, drawing on service delivery experience to inform government policy and planning.
• Victorian GovernmentcoreStrategic or Co-development PartnerUniting Vic.Tas welcomes Victorian budget measures and engages in advocacy around homelessness, food security, financial counselling, disability inclusion, and free kinder programs. Government funding supports service delivery.
• Corporate and Government Clients (Social Impact Consulting)minorChannel Partner/ Reseller/ DistributorUniting provides customer care training and consultancy services for corporates, government, and not-for-profit organizations through its Social Impact Consulting arm.
• Uniting Church CongregationscoreStrategic or Co-development PartnerFormal partnering arrangement with Uniting Church congregations across Victoria and Tasmania for community service delivery and referral networks.
• CfC Hume (Communities for Children Hume)minorStrategic or Co-development PartnerPartnership with local organisations to run women's groups creating opportunities for women from diverse cultural backgrounds, including through the CfC Hume initiative.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Brotherhood of St Laurence: Melbourne-based NFP focused on social research, aged care, family services, and disadvantage programs. Comparable as a Victoria-centric, multi-service community organization with policy advocacy influence.
• Mission Australia: National NFP providing homelessness, housing, mental health, employment, and family services. Comparable as a similarly broad, government-funded community services operator competing for the same tenders and donor base.
• The Salvation Army Australia: Faith-based, multi-service national NFP delivering emergency relief, housing, family services, and addiction support across Australia. Most directly comparable given overlapping service lines, faith-based heritage, and government contract model.
• Baptcare: Faith-based NFP operating across Victoria and Tasmania in aged care, family services, and community support. Comparable given overlapping service lines and shared Victorian/Tasmanian operating geography.
• Anglicare Victoria: Faith-based NFP delivering family services, foster care, homelessness support, and early childhood education across Victoria. Direct geographic and service-line competitor within the same state.
• St Vincent de Paul Society Victoria: Faith-based NFP providing emergency relief (Vinnies), housing, and family support across Victoria. Comparable through emergency relief scale, Op Shop retail model, and volunteer-driven service delivery.
• Community Housing Limited: Large-scale community housing provider operating across Australia. Comparable specifically through the housing and retirement living arms of Uniting Vic.Tas, sharing government-funded affordable housing economics.
• Wesley Mission Victoria: Faith-based community services organization in Victoria offering emergency relief, mental health, family, and community support. Closely comparable in mission, service mix, and Victorian footprint.

Broad incumbents

• Australian Red Cross: National humanitarian organization delivering emergency relief, migration support, and community programs. Comparable in emergency relief scale and brand-driven fundraising, though with a broader national and international scope.

Regional players

• Launch Housing: Melbourne-based specialist homelessness and housing provider. Comparable as a Victorian homelessness/housing competitor, though narrower in service scope (specialist rather than multi-line).

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/UnitingVic.Tas
• LinkedInlinkedin.com/company/uniting-vic-tas/?originalSubdomain=au
• Instagraminstagram.com/unitingvictas

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kildonan UnitingCare