E.R. Plumbing Services

What E.R. Plumbing Services does

E.R. Plumbing Services (legal entity E.R. Services, formerly Emergency Response Plumbing Services) is a founder-owned residential and commercial plumbing and HVAC contractor founded in 1997 by David Parker and headquartered in Mint Hill, North Carolina, with a secondary office in Fort Mill, South Carolina. The company serves the Charlotte, NC metropolitan area and more than ten surrounding municipalities (Matthews, Huntersville, Indian Trail, Mint Hill, Harrisburg, Waxhaw, Cornelius, Monroe, and Concord), delivering services via fully stocked service trucks dispatched from a 24/7/365 live-answer call center and an online scheduling website.

The company's offering spans core plumbing (emergency response, drain cleaning, water heaters including tankless, water and sewer lines, trenchless technology, hydrojetting, leak detection, water filtration, smart home water shut-off), full HVAC services (air conditioning, heating, indoor air quality), a dedicated commercial plumbing practice (kitchen/bathroom plumbing, backflow testing, gas lines, repiping, compressed air piping, fire hydrant services), and Generac standby generator sales through an authorized dealer partnership. Underlying technology is conventional service-trade tooling with no disclosed proprietary platform, AI/ML, or software products; 'cutting-edge' refers to plumbing equipment rather than software architecture.

Revenue is generated through quote-based, pay-as-you-go service transactions billed per job with no publicly disclosed pricing tiers and no overtime, weekend, or holiday surcharges. The go-to-market is direct-to-consumer and direct-to-commercial via a multi-channel mix (website, 24/7 phone, online scheduling, coupons, social media, BBB/Angie's List/Yelp reputation pages, radio appearances, and the 'Do Good With Dave' community initiative), supported by a Priority Perks+ loyalty program. The company is privately held with no external funding, subsidiaries, or parent organization, and the founder remains the only disclosed member of the management team.

Name

E.R. Plumbing Services

Legal name

E.R. Services

Website

https://erplumbing.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

E.R. Plumbing Services is a founder-owned residential and commercial plumbing and HVAC contractor, founded in 1997 and serving the Charlotte, NC metro area plus Fort Mill, SC via fully stocked service trucks with 24/7 availability.

Ownership category

akta.pro rank

Product category

Plumbing and HVAC Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Residential Plumbing Fixture Installation & Repair (HSAOAAAA)

akta.pro secondary industries

Drain Cleaning (Residential) (HSAOABAA), Pipe Installation, Repair & Repiping (HSAOAAAB), Emergency Commercial Plumbing Response (HSAOAMAL)

Keywords

• Residential plumbing services
• Commercial plumbing services
• Emergency plumbing repair
• HVAC air care services
• Drain cleaning services

Headquarters

HQ city

Mine Hill

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Plumbing Services - Residential & Commercial: Revenue generated from providing a comprehensive range of plumbing services including emergency repairs, installations, drain cleaning, water heater services, sewer line services, trenchless services, leak detection, and hydrojetting. Services are delivered via fully stocked service trucks with on-site technicians.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

E.R. Plumbing Services provides residential and commercial plumbing and HVAC (Air Care) services across the Charlotte, NC metropolitan area and Fort Mill, SC. Services include 24/7 emergency plumbing response, drain cleaning, water heater installation and repair, tankless water heater services, water and sewer line repair, trenchless technology, hydrojetting, water leak detection, smart home water shut off, home water filtration, air conditioning, heating, and indoor air quality services. Services are delivered on a quote-based, pay-as-you-go model with no after-hours, weekend, or holiday surcharges, complemented by Generac generator sales through a dealer partnership.

Product overview

E.R. Plumbing Services operates as a single-service home services company offering integrated plumbing and HVAC (Air Care) solutions for residential and commercial customers in the Charlotte, NC area since 1997. The core offering consists of comprehensive plumbing services (emergency repairs, drain cleaning, water heaters, sewer/water lines, trenchless technology, leak detection, water filtration, and smart home integrations) combined with full air care services (air conditioning, heating, and indoor air quality). The company also extends into commercial plumbing maintenance and Generac generator sales through dealer partnerships. Services are delivered through fully stocked service trucks with 24/7 availability, positioning the company as a one-call solution for both plumbing and HVAC needs.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Emergency Plumbing Services Round-the-clock emergency plumbing response for residential and commercial properties, including burst pipes, severe leaks, and urgent repairs at any hour, including weekends and holidays, with no extra charges.
• Drain Cleaning Professional drain cleaning for residential and commercial properties to clear clogs and restore proper drainage.
• Water Heater Services Repair and installation services for traditional water heaters for both residential and commercial applications.
• Tankless Water Heater Services Installation and repair of tankless water heater systems that provide on-demand hot water for increased energy efficiency.
• Water Line Services Repair and installation of water lines to ensure proper water supply to residential and commercial properties.
• Sewer Line Services Repair and installation services for sewer lines, including trenchless technology options to minimize excavation.
• Trenchless Pipe Services No-dig trenchless technology for sewer and water line repairs and replacements, minimizing property disruption for commercial and residential projects.
• Hydrojetting Services High-pressure water jetting to clear stubborn blockages and thoroughly clean sewer and drain lines.
• Water Leak Detection Advanced detection services to locate hidden water leaks in residential and commercial properties, including slab leak repair.
• Home Water Filtration Systems Installation and maintenance of whole-home water filtration systems to improve water quality and purity for residential customers.
• Air Conditioning Services Full-service air conditioning including emergency repair, installation, evaporator coil service, and refrigerant leak detection for residential and commercial properties.
• Heating Services Heating system services including emergency repair, installation, furnace repair, and heat pump repair for residential and commercial properties.
• Indoor Air Quality Services Indoor air quality improvement services including air duct cleaning, air duct repair, and air cleaner filtration systems.
• Generac Generator Sales and Service Sales and service of Generac brand backup generators for residential and commercial customers through an authorized dealer partnership, providing backup power solutions.
• Commercial Plumbing Services Comprehensive commercial plumbing services including commercial water heaters, drain cleaning, sewer lines, gas lines, kitchen and bathroom plumbing, repiping, backflow testing and certification, compressed air piping, and fire hydrant repair and installation for restaurants, offices, and industrial facilities.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• GeneracminorOthersE.R. Plumbing Services operates as a Generac dealer, offering generator sales and services to their customer base. This partnership enables the company to provide home generator solutions alongside their core plumbing and HVAC services.

Scale indicators2 records

Recent moves1 record

Expansion highlights5 records

Direct peers

• Mr. Rooter Plumbing: Mr. Rooter is a national plumbing franchise under Neighborly Inc. offering residential and commercial plumbing, drain cleaning, sewer line repair, and emergency service across the U.S. Its franchise-driven model, broad service menu, and emphasis on upfront pricing closely mirror E.R. Plumbing's positioning in the Charlotte market.
• ARS / Rescue Rooter: ARS (American Residential Services) operates the Rescue Rooter brand nationally, providing plumbing, drain cleaning, sewer, water heater, and HVAC services to residential and commercial customers. Its combined plumbing + HVAC offering and 24/7 emergency availability closely match E.R. Plumbing's integrated service model.
• One Hour Heating & Air Conditioning: One Hour is a national Neighborly franchise offering HVAC and select plumbing services with strong on-time and customer-service guarantees. Its emphasis on punctual, branded service and its integration of mechanical trades makes it a direct analog to E.R. Plumbing's plumbing + Air Care combined offering.
• Benjamin Franklin Plumbing: Benjamin Franklin Plumbing is a national Neighborly franchise offering residential plumbing, drain cleaning, water heater, and sewer services with on-time guarantees and upfront pricing. Comparable to E.R. Plumbing in service scope, customer segments, and emphasis on punctuality and transparent pricing.
• Roto-Rooter: Roto-Rooter is the largest national plumbing and drain cleaning services franchise in the U.S., offering 24/7 emergency response, water heater service, sewer/drain cleaning, and trenchless repairs to residential and commercial customers. It is the most direct comparable to E.R. Plumbing's service mix, emergency availability, and direct-to-consumer model.

Regional players

• Horizon Services: Horizon Services is a Mid-Atlantic HVAC, plumbing, and electrical service company serving Delaware, Maryland, Pennsylvania, and New Jersey. Comparable as a multi-trade residential services operator combining plumbing and HVAC with strong local brand presence, though operating in a different geography than E.R. Plumbing.
• CoolToday: CoolToday is a Southeast U.S. residential HVAC, plumbing, and electrical services provider based in Florida and Georgia. Its combined plumbing + HVAC offering and Southeast regional footprint make it a strong regional analog, even though its primary market (Florida) differs from E.R. Plumbing's Charlotte base.
• Wedge Mechanical: Wedge Mechanical is a Southeast-based mechanical contractor offering plumbing, HVAC, and mechanical services to residential and commercial customers. Comparable as a regional Southeast multi-trade services operator, though with a heavier tilt toward commercial construction projects than E.R. Plumbing.

Broad incumbents

• Neighborly Inc. Neighborly is the parent company of Mr. Rooter, Benjamin Franklin Plumbing, One Hour Heating & Air, and other home services franchises. As the broader incumbent aggregating multiple plumbing/HVAC brands, it represents the franchise and aggregator landscape E.R. Plumbing competes within at the Charlotte metro level.

Others

• HomeServe USA: HomeServe is a home services and warranty provider partnering with utilities and municipalities to offer plumbing, electrical, and HVAC repair coverage to homeowners. Comparable as an adjacent ecosystem player shaping customer expectations for plumbing service delivery and coverage, rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/erplumbingservices
• Instagraminstagram.com/e.r._plumbing_services

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about E.R. Plumbing Services