North London Hospice

What North London Hospice does

North London Hospice is a registered charity (Charity No. 285300) and Company Limited by Guarantee founded in 1984 that delivers free specialist palliative and end-of-life care to people with life-limiting illnesses across the five North London boroughs of Barnet, Enfield, Haringey, Islington and Camden. Services are accessed primarily through a Care Co-ordination Centre that accepts referrals from GPs, hospitals and community nurses, and are delivered through three core channels: a 24-hour Inpatient Unit at 47 Woodside Avenue, Finchley (temporarily relocating to Edgware Community Hospital from 1 July 2026 during a major rebuild), community-based care at home (21,636 visits per year), and the Living Well Centre at The Mall in Wood Green, supported by therapies, bereavement, spiritual and pastoral care, and the Compassionate Neighbours befriending programme.

The hospice operates at an annual cost of £16.6 million, funded roughly one-third by NHS contracts and the balance through a diversified income stack: individual donations and regular giving, legacies (which currently fund care for 1 in 5 patients), 20 charity shops across the five boroughs, the hospice lottery, corporate partnerships, philanthropic trusts, and paid healthcare-professional training (£135 per delegate) including the European Certificate in Essential Palliative Care delivered in partnership with Princess Alice Hospice. The underlying technology is light: a Shopify-hosted online gift shop, MuchLoved/Stripe-powered tribute pages, JustGiving event pages, Google Analytics, and integration with the London Care Record for role-based clinical data access. There is no proprietary software product; the 'product' is the integrated clinical and pastoral service delivered by paid staff, 600 volunteers and partner organisations.

The go-to-market is a hybrid of NHS referral-based clinical demand capture and community-led fundraising through flagship events (Big Fun Walk with 1,200+ participants, Race the Neighbours), schools outreach, faith and community group partnerships, retail stores, and digital channels (active presence on X, Facebook, Instagram, LinkedIn and YouTube, plus email newsletter). Strategic priorities are anchored by the Building For Tomorrow capital project — a major rebuild of the Inpatient Unit starting August 2026 — alongside continued diversification of recurring-revenue streams through memorial subscription products and legacy-giving partnerships.

Name

North London Hospice

Legal name

North London Hospice

Website

https://northlondonhospice.org

Company type

Private

Founded year

1984

Operating status

Operating

Short description

North London Hospice is a registered charity founded in 1984 that provides free specialist palliative and end-of-life care to 3,500+ people annually with life-limiting illnesses across five North London boroughs, funded by NHS contracts, donations, legacies and 20 charity shops.

Ownership category

akta.pro rank

Product category

Hospice and Palliative Care Services

NAICS

Home Health Care Services (62161), Other Individual and Family Services (624190)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Home Hospice Agencies (HLAFAEAC)

akta.pro secondary industries

In-Home Hospice Physician / Nurse Practitioner Visits (HSABAFAM), Non-Hospice Serious-Illness / Community-Based Palliative Care (In-Home) (HSABAFAF), Community-Based Palliative Care (Home-Based Non-Hospice) (HLADAHAH), Bereavement, Grief & Family Support Services (Hospice-Linked) (HLAFAEAO), Bereavement & Grief Support Services (Family Aftercare) (HSABAFAI), Hospice Care in Assisted Living / Residential Care Facilities (HLADAHAE)

Keywords

• Palliative care services
• End-of-life care
• Hospice care
• Community palliative care
• Bereavement support services

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain, Technology or R&D

Revenue model

1. NHS/Government Funding: Contracted by the NHS to provide healthcare services. Approximately one-third of funding comes from the NHS.
2. Donations and Fundraising: Individual donations, regular giving, event fundraising, corporate partnerships, and philanthropy/trusts. Major annual fundraiser with community events.
3. Retail Operations: 20 charity shops throughout Barnet, Enfield, Haringey, Islington and Camden selling donated goods. Also receives Gift Aid on sales.
4. Legacies and Wills: Gifts left in wills account for care of almost 1 in every 5 patients. Partnership with National Free Wills Network and Octopus Legacy for free will writing services.
5. Training and Education Services: Paid courses for healthcare professionals including nursing and residential care homes training at £135 per delegate. ECEPC certification program.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels8 records

Core offering

North London Hospice provides free specialist palliative and end-of-life care for adults with life-limiting illnesses across five North London boroughs, delivered through a 24-hour Inpatient Unit in Finchley, a Community Palliative Care service that visits patients at home, Living Well day services, therapies, bereavement and family/carer support. The hospice is funded partly by NHS contracts (~one-third) and the remainder through donations, charity retail, a hospice lottery, legacies and fundraising. It also generates income through paid healthcare professional training (£135 per delegate), the European Certificate in Essential Palliative Care (ECEPC) delivered with Princess Alice Hospice, 20 charity shops, and memorial products such as the Tribute Tree dedication leaves.

Product overview

North London Hospice provides free end-of-life and palliative care services to those in North London facing life-limiting illnesses, along with support for their families, friends, and carers. The organization operates as a single unified hospice offering multiple interconnected service lines: inpatient care at its Finchley facility (with temporary relocation during rebuild), community-based care at home, Living Well services including therapies and activities, and comprehensive bereavement support. The hospice generates approximately one-third of its £16.6 million annual operating costs through 20 charity shops, hospice lottery, fundraising events (Big Fun Walk, Race the Neighbours, Big Fun Craft, Big Fun Feast), memorial programmes (Tribute Tree, Light Up A Life, butterfly tributes), and free will writing services. Educational offerings include the European Certificate in Essential Palliative Care (ECEPC) in partnership with Princess Alice Hospice, professional training courses for healthcare workers, and undergraduate placement programmes. The Building For Tomorrow project represents a major capital development to modernize the Inpatient Unit.

Differentiator

Problem solved

Functional benefit

Brands

• Building For Tomorrow: Major rebuild project for the Inpatient Unit at 47 Woodside Avenue, creating a state-of-the-art sustainable facility.
• Compassionate Neighbours
• Big Fun Feast
• Big Fun Craft
• Big Fun Walk
• Race the Neighbours
• Building For Tomorrow
• Living Well Centre

Products and services

• Inpatient Care 24-hour specialist palliative care delivered by the Inpatient Unit at 47 Woodside Avenue, Finchley, for adults with life-limiting illnesses referred via the Care Co-ordination Centre. The unit is rated 'Good' by the CQC and is being temporarily relocated to Edgware Community Hospital from 1 July 2026 during the Building For Tomorrow rebuild.
• Care at Home (Community Palliative Care) Specialist palliative care delivered to patients in their own homes across the five North London boroughs, enabling people to remain at home with symptom management and end-of-life support from North London Hospice clinicians.
• Living Well Services Therapeutic day services, activities and support for patients with life-limiting illnesses and those who care for them, delivered through the Living Well Centre at The Mall in Wood Green.
• Patient and Family Support Emotional, practical and social support for patients and their families and friends at any stage of a life-limiting illness, integrated with clinical care.
• Bereavement Support Grief and bereavement support services for families and friends following the death of a patient, including counselling and information resources.
• Therapies and Activities Complementary therapy, physiotherapy, occupational therapy, psychological therapies and clinical group activities supporting symptom management, independence and quality of life for patients.
• Compassionate Neighbours A community befriending scheme that matches trained volunteers with people living with life-limiting illnesses who are socially isolated, providing regular social and emotional support outside of clinical visits.
• Spiritual and Pastoral Care Pastoral and spiritual support for patients and families of any faith or none, integrated with clinical care.
• Social Care Support Social work and care coordination that helps patients and families navigate practical needs such as equipment provision, benefits and care planning.
• For Carers Dedicated support, information and respite for unpaid carers of patients with life-limiting illnesses, including practical guidance and emotional support.
• Out of Hours Telephone Advice 24-hour telephone advice line staffed for patients, families and carers needing clinical or practical guidance outside normal working hours.
• European Certificate in Essential Palliative Care (ECEPC) A nine-week remote palliative care certification for healthcare professionals working directly with end-of-life patients, delivered jointly by North London Hospice and Princess Alice Hospice and covering symptom issues, emergency conditions, last 48 hours, difficult conversations, bereavement and ethical issues.
• Healthcare Professional Training Courses Paid study days for nursing and residential care home staff covering Essentials in End-of-Life Care, Pain Management at End-of-Life, Practical Skills for Healthcare Assistants, Dementia Care at End-of-Life, Communication Skills in Healthcare, and Care for People with Learning Disabilities, priced at £135 per delegate with group discounts and a four-for-three offer.
• Tours and Educational Visits Private half-day or whole-day educational visits to North London Hospice for UK and international healthcare professionals and students, with delegations hosted from countries including the US, Japan, EU, Canada, Brazil, Pakistan and Australia.
• North London Hospice Charity Shops Twenty charity shops across the five North London boroughs selling donated goods (including furniture) to raise funds for the hospice, with Gift Aid applied to eligible sales.
• Hospice Lottery A weekly lottery subscription that offers supporters the chance to win cash prizes while sustaining regular income for North London Hospice.
• Tribute Tree A handcrafted metal memorial sculpture in the hospice reception where supporters can dedicate a copper, silver or gold leaf in memory of a loved one, with annual subscriptions of £250/£500/£1,000.
• Online Tribute Pages Online memorial pages hosted via the MuchLoved Charitable Trust platform where supporters can share photos, messages and tributes and collect donations in memory of loved ones, with Stripe-processed payments routed to the hospice.
• In Memory Decorations and Gifts Engraved, personalised gold or silver in-memory decorations and gifts sold through the Shopify online shop to commemorate loved ones.
• Free Will Writing Service Free will-writing service offered to supporters through partnerships with the National Free Wills Network (solicitor-based) and Octopus Legacy (online, phone or in-person), with no obligation to leave a gift to the hospice but supporting legacy income (1 in 5 patients funded by wills).

Quantifiable outcome

• Supports 3,500+ people annually with life-limiting illnesses
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Partnerships

Eight partnerships are on record, tiered core and supporting.

• Princess Alice HospicecoreStrategic or Co-development PartnerProud to work alongside Princess Alice Hospice to facilitate the European Certificate in Essential Palliative Care (ECEPC) - a 9-week course for healthcare professionals with direct contact with end-of-life patients. North London Hospice serves as a facilitating site for this highly respected palliative care qualification.
• National Free Wills NetworkcoreGTM or Marketing PartnerPartnership offering free simple will writing with local qualified solicitors. Supports legacy giving programme and helps supporters include gifts to the hospice in their wills. No obligation to leave a gift to the hospice.
• Octopus LegacycoreGTM or Marketing PartnerTrusted estate planning partner for free online will writing. Allows supporters to complete wills from home via online, phone/video call, or in-person options. Supports legacy giving programme.
• MuchLoved Charitable TrustsupportingTechnology or IntegrationProvides online tribute page platform for supporters to create memorial pages for loved ones. Enables donations collection through Stripe processing with automatic transfers to hospice bank account.
• Premed ProjectssupportingStrategic or Co-development PartnerSummer workshop provider for teenagers interested in health and social care careers. Part of schools outreach programme at North London Hospice.
• Medic MindsupportingStrategic or Co-development PartnerSummer workshop provider for teenagers interested in health and social care careers. Part of schools outreach programme at North London Hospice.
• Hertfordshire UniversitycoreStrategic or Co-development PartnerPartnership to offer placements to nursing students. Working in partnership to develop future palliative care workforce.
• Echelon FundraisingsupportingGTM or Marketing PartnerOnline auction platform used for special fundraising events such as the Arsenal owl sculpture auction (Highbury Hooter).

Scale indicators9 records

Recent moves8 records

Expansion highlights4 records

Direct peers

• Marie Curie: UK charity providing hospice care and end-of-life nursing services across multiple regions, with similar NHS-contracted and donation-funded model. Directly comparable in service offering, patient population, and fundraising approach.
• Royal Trinity Hospice: London-based hospice providing inpatient and community palliative care with comparable NHS contracts, charity retail network, and voluntary income dependence. Operates in central/southwest London with similar service mix.
• St Christopher's Hospice: Pioneering UK hospice in south London offering inpatient, home care, and bereavement services. Comparable as a long-established, community-supported hospice with NHS contracts and educational programmes.
• Princess Alice Hospice: Surrey-based hospice providing inpatient, community, and home palliative care. Active partner of North London Hospice via the ECEPC certification programme, making it an especially direct operational peer.

Broad incumbents

• Hospice UK: National umbrella body supporting UK hospices with advocacy, training, and benchmarking. While not a direct care provider, it represents the broader hospice ecosystem in which North London Hospice operates.
• Sue Ryder: National UK charity operating hospices and palliative care services across multiple sites alongside broader bereavement and neurological care. Comparable in service model and fundraising scale but with a wider portfolio.

Regional players

• Dorothy House Hospice Care: Somerset/Wiltshire/Bath hospice providing inpatient, community, and bereavement services with similar NHS contract and voluntary income mix. Operates outside North London but functionally comparable.
• Pilgrims Hospices: East Kent-based hospice operating three inpatient sites with community palliative care. Comparable in service breadth and community fundraising model but serving a different UK region.
• Trinity Hospice (Blackpool): Regional hospice operating in northwest England with comparable inpatient, hospice-at-home, and bereavement services. Functionally similar model serving a different geographic catchment.

Emerging players

• Haven House Children's Hospice: North London-based hospice with overlapping catchment area, providing specialist palliative care for children with life-limiting conditions. Comparable in geographic market and community fundraising model but distinct patient population.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/NLondonHospice
• YouTubeyoutube.com/@nlondonhospice
• Facebookfacebook.com/NorthLondonHospice
• LinkedInlinkedin.com/company/north-london-hospice
• Instagraminstagram.com/northlondonhospice

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about North London Hospice