Interfone Belgium

What Interfone Belgium does

Interfone Belgium is a privately held, B2B-only telecommunications operator headquartered in Namur, Belgium, founded in 2012 by Malek Farhat and Guido Verbeke in partnership with the Danish firm Interfone International A/S. The company operates as a fully IBPT-registered Belgian fixed, mobile, and internet operator serving small and medium-sized enterprises across Wallonia, Brussels, and Flanders, with a stated base of 5,000+ business customers. It has scaled from 11 to 50 employees and has earned consecutive Deloitte Technology Fast 50 recognition (2023, 2024, 2025 #1 in Communication & Networking) plus a Financial Times FT1000 European ranking in 2026.

Its product stack centers on three core subscriptions marketed under the Magic brand: Magic IP, a hosted VoIP PBX with 55+ features that runs on the company's own Belgian datacenter infrastructure (4 points of presence); Magic Surf, a multi-network business internet service launched in 2019 that aggregates DSL, coax, fibre, and 4G/5G with automatic failover; and Magic SIM, a mobile plan portfolio launched in 2021 with tiers from €9.95 to €59.95/month. These are complemented by an Interfone Softphone application for Windows, Mac, Android, and iOS, hardware resale (Yealink, 2N, Huawei, TP-Link, Crosscall), and reseller channel via the Espace Revendeurs program.

The 2025 product wave added an AI-integrated Magic IP featuring the IVA (Intelligent Voice Assistant) for voicemail summarization, action-item detection, sentiment analysis, and an autonomous AI Voice Agent for inbound call handling. Revenue is overwhelmingly recurring monthly subscriptions across fixed, mobile, and internet, layered with hardware sales and installation services, sold through a consultative direct sales motion plus reseller partners and self-service portals. Pricing is tiered and contract-free with cancellation by simple email, positioning Interfone as a no-lock-in alternative to incumbent Belgian operators.

Name

Interfone Belgium

Legal name

Interfone Belgium

Website

https://interfone.be

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Interfone Belgium is a privately held, IBPT-registered B2B telecom operator serving 5,000+ Belgian SMEs with hosted VoIP (Magic IP), multi-network business internet (Magic Surf), and mobile plans (Magic SIM) on its own Belgian datacenter infrastructure.

Ownership category

akta.pro rank

Headquarters

HQ city

Namur

HQ country

Belgium

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations

Revenue model

1. Magic IP - Hosted Telephone Service: Monthly subscription for hosted VoIP telephone central with 55+ features, per-user or per-extension pricing with volume discounts as employee count increases. No contract duration required.
2. Magic Surf - Business Internet: Monthly subscription for professional internet connectivity with PRO (55€/mo), BOOST (75€/mo), and BOOST+ (95€/mo) tiers, all including unlimited volume, multi-networks, static IPv4, and 4G backup.
3. Magic SIM - Mobile Plans: Monthly mobile subscriptions ranging from 9.95€ to 59.95€/month with various data allowances, EU/international calling, and eSIM options. No contract duration commitment.
4. International Roaming Packages: Optional international data and calling packs (PACK INTL 1 at 25€/month for 3GB in TOP zone, PACK INTL 2 at 35€/month for 100+ countries) available from Pop 2 plan onwards.
5. Special Numbers: Provision of special phone numbers (0800 toll-free, 070, 078) at competitive prices as part of Magic IP service.
6. Equipment Sales: Sale of compatible hardware including Yealink IP phones, 2N video intercoms, Crosscall mobile devices, and related accessories.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Interfone Belgium is a 100% business-focused telecom operator offering three core products to Belgian businesses: Magic IP (a hosted VoIP telephone central/PBX with 55+ features and AI integration), Magic SIM (professional mobile plans without contract duration), and Magic Surf (multi-network business internet connectivity with automatic 4G backup). The Softphone application extends fixed telephony to mobile and desktop devices for remote work. All services run on Interfone's own infrastructure housed in Belgian data centers.

Product overview

Interfone Belgium is a 100% business-focused telecom operator offering a unified communications portfolio centered on three core products: Magic IP (hosted PBX/VoIP telephone system), Magic SIM (mobile plans), and Magic Surf (business internet connectivity). These solutions are complemented by the Softphone application for remote work. Magic IP serves as the flagship hosted telephone central with over 55 features including AI-powered IVA (intelligent voice agent), real-time analytics, and CRM integration. Magic SIM provides flexible mobile plans with no contract duration targeting professionals. Magic Surf delivers multi-network internet access with automatic backup. The company operates its own infrastructure with Belgian datacenter hosting and positions itself as an alternative to traditional telecom operators for Belgian businesses.

Differentiator

Problem solved

Functional benefit

Products and services

• Magic IP Hosted VoIP PBX/telephone central with 55+ included features, AI-powered IVA assistant, CRM integration, LiveTrack analytics dashboard, web-based management, and number portability support. Runs on Interfone's own servers in Belgian data centers. Designed for Belgian SMEs and professional businesses.
• Magic SIM Professional mobile plans for businesses including Smile 2, Smart 2, Pop 2, Famous 2, 100%, Explorer, and World 2 tiers with data from 10GB to unlimited. All plans include unlimited calls & SMS in Belgium & EU, 4G/5G network access, eSIM support, optional international roaming packs, and no contract duration commitment.
• Magic Surf Multi-network, multi-technology business internet connectivity in three tiers: PRO (up to 400Mbps at €55/month), BOOST (up to 1Gbps at €75/month), and BOOST+ (up to 1Gbps/500Mbps at €95/month). All tiers include unlimited volume, automatic selection of best network (DSL, Coax, Fibre, 4G/5G backup), static IPv4, and 4G failover. Custom solutions up to 10 Gbps available.
• Interfone Softphone Application Desktop and mobile application (Windows, Mac, Android, iOS) that replicates fixed telephony capabilities on smartphones and computers. Enables call management, transfers, hold, conferences, video calls, contact access, and call recording for remote and hybrid work.

Quantifiable outcome

• Best customer satisfaction rate in Belgian market according to company claims
• +2 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core and flagship.

• Interfone International A/S (Denmark)coreStrategic or Co-development PartnerOriginal partnership established in 2012 with Danish company Interfone International A/S, which provided the foundation for launching Interfone Belgium. The Belgian founders Malek Farhat and Guido Verbeke signed this partnership agreement leveraging combined 40+ years of telecom experience.
• Entrepreneurs InspirantsflagshipGTM or Marketing PartnerOfficial partner of the Entrepreneurs Inspirants podcast and La Nuit des Entrepreneurs Inspirants events. Interfone sponsors this initiative to engage with Belgian business community, featuring inspiring entrepreneur stories across multiple seasons and regional networking events.
• IBPT (Institut belge des services postaux et des telecommunications)coreOthersOfficial Belgian telecom operator registered with IBPT, the Belgian institute for postal services and telecommunications. Required for number portability and regulatory compliance.

Scale indicators6 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• Mitel: Global provider of business communications and collaboration solutions including cloud PBX, on-premises PBX, and contact center. Comparable hosted telephony/UCaaS product category targeting SMEs and mid-market.
• Telenet (now merged with BASE under Telenet Group): Belgian cable and mobile operator serving consumers and businesses with broadband, mobile, and TV services. One of the four major Belgian operators competing with Interfone in the SME connectivity space, particularly in Flanders.
• RingCentral: Global leader in cloud communications offering voice, contact center, and collaboration to businesses of all sizes. Comparable product category (cloud PBX/UCaaS) but serves a much broader geographic and enterprise footprint than Interfone.
• Proximus: Belgium's incumbent telecom operator offering fixed, mobile, internet, and IT services to both consumer and business segments across Belgium. Directly comparable as the dominant market participant Interfone is disrupting in the B2B SME segment.
• Orange Belgium: Major Belgian mobile and fixed telecom operator serving consumer and enterprise customers with mobile, internet, TV, and converged offerings. Direct competitor in the Belgian business telecom market Interfone targets.

Direct peers

• 3CX: International hosted PBX/VoIP software provider offering cloud-based business telephone systems with features similar to Magic IP. Comparable on hosted PBX product, although typically deployed via partner channels rather than as a direct operator.
• Dstny: European provider of cloud business communications (voice, collaboration, contact center) headquartered in Belgium, serving mid-market and SME customers across multiple countries. Strong direct competitor in hosted PBX and unified communications.
• IPG (Independent Telecom Group): Belgian independent business telecom operator serving SMEs with fixed telephony, mobile, and internet solutions. Similar size, target customer, and product mix to Interfone, competing head-to-head in the Belgian B2B market.
• Voys (Zuydermarkt): Dutch/Belgian challenger business telecom operator with a similar no-contract, customer-service-led philosophy focused on SMEs. Closely comparable in GTM, target segment, and product portfolio (hosted VoIP, mobile, internet).

Regional players

• Keyyo (Bouygues Telecom Entreprises): French business telecom operator (now part of Bouygues Telecom Entreprises) targeting SMEs and mid-market with hosted telephony, mobile, and connectivity. Direct comparable product set and customer segment, but serves the French market rather than Belgium.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCx5tyAlVh-61nuXPvvHodLg
• Facebookfacebook.com/InterfoneBelgium
• LinkedInlinkedin.com/company/interfone-belgium
• Instagraminstagram.com/interfone.be
• Xx.com/interfoneb

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Interfone Belgium