Voys

What Voys does

Voys B.V. is a Netherlands-headquartered, privately held cloud business telephony provider founded in 2006 (with some sources citing 2005) in Groningen. The company delivers a unified communications and contact center platform built on VoIP telephony, with modular add-ons including a smartphone app (VoysApp), browser-based webphone, fixed-number-on-mobile, omnichannel contact center, analytics dashboard (Voys One Dashboard), video collaboration, and 250+ CRM/business tool integrations (Microsoft Teams, HubSpot, Slack, WhatsApp Business). Its proprietary AI features include Pulse and Reach for intelligent call routing, and Voys Intelligence (launched 2024) for automatic call transcription and summarization.

Voys serves more than 19,000 Dutch businesses across four primary tiers: self-employed professionals (ZZP), small businesses (2-20 users), mid-market (20+ users), and enterprise (200+ users), with additional dedicated motions for education, non-profits, and international companies. The business model is subscription-based per-user recurring revenue, augmented by hardware sales (VoIP phones, headsets), professional onboarding services, and phone number provisioning including international numbers in 40+ countries. Services are per-day cancelable, contracts are quote-based, and distribution combines self-serve online signup, inside sales, and a partner/reseller channel.

The company operates across the Netherlands, Belgium, Germany, Spain, France, Portugal, Austria, and South Africa (the last reinforced by the 2022 acquisition of Dutch telecom Call-In-One). Voys is ISO/IEC 27001:2022 certified and operates a 14-year-old self-managing ("management-free") organizational model. It has earned #1 rankings in MT/Sprout 2024 across customer orientation, product leadership, and execution, plus #1 in the Emerce 100 2024 for best Dutch business telephony provider. Revenue is not publicly disclosed, no external funding rounds have been announced, and the founder Mark Vletter continues to lead the firm.

Name

Voys

Legal name

Voys B.V.

Website

https://voys.nl

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

101–250 employees

Short description

Voys B.V. is a privately held Dutch cloud business telephony provider serving 19,000+ companies across ZZP, SMB, and enterprise tiers with VoIP, UCaaS, contact center, and AI-powered conversation intelligence, distributed across eight European and African countries.

Ownership category

akta.pro rank

Product category

Cloud Business Telephony

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

VoIP Access & ITSP Services (HDAIAHAD)

akta.pro secondary industry

Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)

Keywords

• Cloud business telephony
• VoIP services
• Unified communications
• Contact center solutions
• Business phone numbers

Headquarters

HQ city

Groningen

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations, Supply Chain

Revenue model

1. VoIP Telephony Services: Subscription-based cloud telephony services for businesses with per-user pricing. Services include VoIP telephony, fixed number on mobile, smartphone app, webphone, and VoIP phones.
2. Contact Center Solutions: Advanced contact center features with omnichannel customer contact and dashboarding capabilities for medium and large enterprises
3. Phone Numbers: Regional, national (085 numbers), and international phone numbers (40+ countries) with number porting services
4. Hardware Sales: VoIP phones and headsets for business communication
5. Professional Services: Onboarding support and guided setup for businesses transitioning to cloud telephony

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Voys is a cloud-based business telecom provider that delivers VoIP telephony and unified communications services to Dutch and European businesses. Its core offering is a subscription-based cloud telephony platform with per-user pricing, integrated with mobile apps, webphone, contact center capabilities, and 250+ business tool integrations. Services are flexible, per-day cancelable, and tiered from self-employed professionals to enterprises with 200+ users.

Product overview

Voys offers a unified cloud communications platform with VoIP telephony at its core, supported by modular add-ons including mobile apps, webphone, contact center, dashboarding, video collaboration, and AI-powered intelligence. The platform integrates with 120+ CRM and helpdesk systems, Microsoft Teams, and WhatsApp Business. Services are tiered for different business sizes: ZZP (self-employed), SMB (2-20 users), medium business (20+ users), and enterprise (200+ users).

Differentiator

Problem solved

Functional benefit

Products and services

• VoIP-telefonie Cloud-based business telephony system that enables organizations to manage calls, route customers to the right colleagues, and scale usage without long-term contracts. Aimed at self-employed professionals, SMBs, mid-market and enterprise customers.
• Voys App (Smartphone App) Mobile application that lets users make and receive business calls and manage their availability from a smartphone, integrated with the Voys telephony platform.
• Webphone Browser-based softphone that turns any laptop into a business telephone for making and receiving calls via the Voys platform.
• Contact Center Omnichannel customer contact solution for medium and large businesses, supporting multiple communication channels and routing.
• Voys One Dashboard Analytics and reporting dashboard providing statistics and insights on call handling, customer interactions, and team performance.
• Online Samenwerken Video calling, chat, and file sharing collaboration tools integrated with the Voys telephony platform for team collaboration.
• Voys Intelligence AI-powered feature that converts phone conversations into actionable insights through automatic transcriptions and summaries, supporting faster customer follow-up.
• Telefoonnummers (Phone Numbers) Business phone numbers including regional, 085 national, and international numbers in over 40 countries, with number portability services.
• VoIP-telefoons (Hardware) Hardware offering including VoIP phones and headsets for use with the Voys business telephony service.
• Microsoft Teams Integration Native integration that enables Voys telephony functionality within Microsoft Teams environments.
• WhatsApp Business Integration
• Vast Nummer op Mobiel Service that allows users to receive business calls on their mobile phone (06 number) while displaying a business identity to customers.
• CRM Koppelingen (CRM Integrations) Integration package with 120+ CRM and helpdesk systems, including HubSpot, providing direct customer information visibility within the telephony platform.

Quantifiable outcome

• Trusted by 19,000+ Dutch businesses
• +3 more outcomes

Named customers5 records

Segments7 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability3 records

Feature6 records

Partnerships

One partnership is on record.

• Call-In-OnemajorStrategic or Co-development Partner · 8 March 2022Call-In-One was a Dutch telecom company that Voys acquired, completing an integration that began with a strategic partnership in 2015. This acquisition expanded Voys' portfolio and global reach, including significant investment in South Africa. The acquisition reinforces Voys' strategic growth and cloud telephony services for SMEs and enterprise offerings.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• RingCentral: Global cloud UCaaS/VoIP leader serving SMBs and enterprises with subscription telephony, contact center and collaboration features. Closely comparable to Voys in product architecture (cloud PBX, integrations, AI features) but operates at much larger international scale.
• 8x8: Public cloud communications platform providing voice, contact center and UCaaS for SMBs and mid-market. Direct competitor in the cloud VoIP/UCaaS category with similar subscription pricing model and AI-driven analytics (8x8 Intelligent Customerer Engagement).
• Vonage: Cloud communications provider (now part of Ericsson) offering UCaaS, CCaaS and communications APIs to SMB and enterprise. Comparable product surface area to Voys (VoIP, contact center, integrations) though with stronger enterprise tilt.
• 3CX: SMB-focused cloud PBX and UC software provider with strong European footprint and integrations into CRMs and helpdesk tools. Highly comparable to Voys in target segment (SMB/Mid-market) and feature set (VoIP, chat, contact center).

Broad incumbents

• Microsoft (Teams Phone): Microsoft Teams with Teams Phone bundles telephony into the dominant enterprise collaboration suite. Represents the primary bundling threat to Voys in the mid-market and enterprise tier, leveraging massive distribution and incumbency.
• Zoom (Zoom Phone): Zoom Phone is a cloud PBX offering bundled with Zoom's collaboration platform, targeting exactly the same SMB/mid-market customer profile as Voys with a global brand and large R&D budget.
• Cisco Webex: Webex Calling is Cisco's cloud telephony offering, providing VoIP and UCaaS broadly to enterprises and SMBs. A broad incumbent competitor with deep channel reach and enterprise customer base overlapping Voys' upper tier.

Regional players

• Belfabriek: Dutch VoIP and business telephony provider headquartered in the Netherlands, focused on business numbers, cloud telephony and callcenteroplossingen. Direct Dutch-market competitor to Voys with overlapping SMB customer profile.
• Telavox: Nordic cloud-based business communications provider offering UCaaS, mobile and contact center solutions across Sweden, Norway and the Netherlands. Comparable business model and product surface, but serves a different primary geography.

Emerging players

• VoIPstudio: Cloud VoIP/UCaaS provider targeting European SMBs with virtual PBX, contact center and CRM integrations. Comparable offering and customer size to Voys, though with smaller scale and narrower geographic footprint.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/voysnl
• Facebookfacebook.com/voystelecom
• LinkedInlinkedin.com/company/voys-telecom

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Voys