ThinkTank

What ThinkTank does

ThinkTank (智囊團有限公司) is a Taiwan-incorporated AI company founded in 2014, headquartered in Tainan City with a co-working presence at FinTechSpace in Taipei. The company builds an "Internet of People" (IoP) smart city platform that collects data from individuals as sensors with consent, combining mobile phone signals, passive/active IoT devices, and interactive feedback tools to enable location and emotion analytics for enterprises and government agencies. Its two core products are CLAPPIO, a privacy-first anonymous feedback platform that lets users express emotions with a single tap at locations such as coffee shops, hospitals, restaurants, and police stations, and EXIT (EXIT.ROCKS), a browser-based metro/subway exit navigation tool that works without app installation and covers cities including Taipei, Kaohsiung, Bangkok, New York, Paris, Fukuoka, Singapore, Beijing, Shanghai, and Moscow.

The company's underlying technology relies on the MapR enterprise Hadoop platform for big data processing and AWS cloud infrastructure (accessed via the FinTechSpace Digital Sandbox), with a stated focus on predictive analytics, anomaly detection, and process automation. It also develops a blockchain platform for machine-to-machine micro-payments in partnership with FinTechSpace.

ThinkTank monetizes through three streams: CLAPPIO monthly and annual subscriptions offered globally, B2B licensing of EXIT to metro and transit authorities, and big data analytics services for enterprises and government departments. Its customer base is concentrated in Taiwanese government and transit clients, including Taoyuan Airport Metro (stations A1, A12, A13), Taipei Metro, Kaohsiung Metro, and Taoyuan City Government. The company has no disclosed venture funding rounds, a small team led by CEO Ravi, and a globalization ambition supported by international team composition from India, USA, UK, and Malaysia.

Name

ThinkTank

Legal name

智囊團有限公司 (ThinkTank Co., Ltd.)

Website

https://thinktank.com.tw

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

ThinkTank is a Taiwan-based AI company building smart city solutions through its Internet of People (IoP) platform, offering CLAPPIO anonymous feedback and EXIT metro navigation tools to government agencies, transit authorities, and financial institutions across Asia, Europe, and North America.

Ownership category

akta.pro rank

Product category

Smart City Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Social, Community & Creator Platform Feeds (HDAAAGAD)

akta.pro secondary industries

Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF), Smart Contract Frameworks & SDKs (developer kits, templates, standards) (FSAPABAB)

Keywords

• Smart city solutions
• Anonymous feedback platform
• Metro navigation systems
• Internet of people
• Location analytics

Headquarters

HQ city

Keelung

HQ country

Taiwan

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. CLAPPIO Subscriptions: Monthly and annual subscription fees for CLAPPIO platform access, offered worldwide to businesses and government agencies for customer sentiment analysis.
2. EXIT Platform Services: B2B licensing and partnership arrangements with metro companies, transit authorities, and tourism operators for customized EXIT solutions.
3. Big Data Analytics Services: Data analysis, mobile network applications, and IoT solutions provided to enterprises and government departments for location and sentiment analysis.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

ThinkTank builds an AI ecosystem for smart cities based on IoP (Internet of People) technology, treating people as sensors to collect consented data when in motion and at rest. The company sells two core products: CLAPPIO, an anonymous feedback platform that lets users register emotions with a single tap at any location, and EXIT (EXIT.ROCKS), a web-based metro/subway exit navigation tool that locates the nearest exit, elevator, and restroom. It also operates a B2B proximity communication platform and a blockchain platform for machine-to-machine micro-payments with financial institutions.

Product overview

THINKTANK (智囊團) is building an AI ecosystem for smart cities using IoP (Internet of People), positioning itself as a pre-IoT solution for businesses and governments. The company offers two core products: CLAPPIO, an anonymous feedback platform that collects emotional opinions from people at rest in various locations with consent, and EXIT (EXIT.ROCKS), a metro/subway exit navigation tool that helps users find the nearest exit, elevators, and toilets in transit stations. Both products operate on the IoP concept of using people as sensors, collecting data from mobile phones and IoT devices to enable smart city applications for enterprises, government agencies, hospitals, and police departments. THINKTANK serves the B2B market providing data analysis, mobile network applications, and IoT solutions, and also participates in FinTech by building blockchain platforms for machine-to-machine micro-payments.

Differentiator

Problem solved

Functional benefit

Brands

• CLAPPIO: Anonymous feedback platform (also known as 客來評) that enables users to express emotions with a tap of a button when at rest in any location. Works worldwide and is available on monthly and annual subscription.
• EXIT ROCKS

Products and services

• CLAPPIO (客來評) Anonymous Feedback Platform Anti-social-media anonymous feedback platform that lets users express emotions with a tap of a button when at rest in any location (coffee shops, hospitals, restaurants, police stations). Respects privacy by not sharing emotional opinions between users and protects against online harassment. Sold as a monthly and annual subscription to businesses and government agencies for customer sentiment analysis.
• EXIT (EXIT.ROCKS) Metro Exit Navigation Browser-based metro and subway navigation web app that helps travelers identify the nearest exit, elevators, and restrooms at transit stations, with automatic language detection and one-click venue navigation. Operates in Taipei, Kaohsiung, Taoyuan, Bangkok, New York, Paris, Fukuoka, Singapore, Beijing, Shanghai, and Moscow.
• B2B Proximity Location Communication Platform Enterprise platform for offline physical business promotion and customer feedback collection that ingests data from mobile phones, passive IoT devices, active IoT devices, and interactive IoT devices to provide data analysis, mobile network applications, and IoT solutions for merchants, government agencies, hospitals, and police stations.
• Blockchain Platform for M2M Micro-payments Blockchain-based platform enabling small-value payments between enterprises, merchants, financial institutions, and machines, built in partnership with FinTechSpace to support fraud detection and risk management for financial institutions.

Quantifiable outcome

• 140万分钟 per year time saved for travelers finding MRT exits
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability5 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core.

• FinTechSpace (金融科技創新園區)coreStrategic or Co-development Partner · 1 December 2018THINKTANK was selected as the first cohort company to use Taiwan's first Digital Sandbox API environment. The partnership provides access to financial APIs and enables development of blockchain platforms for fraud detection, risk management, and M2M micro-payments.
• Amazon Web Services (AWS)coreTechnology or Integration · 1 December 2018AWS provides the cloud infrastructure for the Digital Sandbox environment at FinTechSpace, supporting THINKTANK's fintech applications.
• MapRcoreTechnology or Integration · 27 September 2017MapR provides enterprise-grade Hadoop platform with unprecedented dependability, ease-of-use and world-record speed for big data applications. THINKTANK uses MapR as the big data infrastructure for its IoP platform, participating in Data Innovation Day to raise awareness about data-driven innovation.
• Taoyuan Airport MetrocoreStrategic or Co-development PartnerEXIT web app and CLAPPIO feedback system integrated into Taoyuan Airport MRT stations A1, A12, A13 as part of convenient and friendly passenger service system.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• PlaceIQ: PlaceIQ is a location data and audience insights platform that turns consumer movement patterns into analytics for brands and cities — a comparable offering to ThinkTank's enterprise and government data analytics services.
• Cuebiq: Cuebiq is a location analytics and foot-traffic data provider that aggregates mobility data from opted-in mobile users — directly analogous to ThinkTank's IoP consent-based data collection model for smart city and retail use cases.
• Samsara: Samsara provides an IoT sensor and data platform for physical operations, aggregating data from connected devices for enterprises — comparable to ThinkTank's IoP/IoT hybrid data collection and analytics approach, though focused on industrial rather than consumer use cases.

Broad incumbents

• Itron: Itron is an established smart city infrastructure and data analytics provider for utilities and municipalities, offering comparable smart city data platforms that compete for the same government and municipal budgets ThinkTank targets.
• Foursquare: Foursquare operates a much larger location intelligence and foot-traffic analytics platform built on aggregated user movement data — comparable to ThinkTank's IoP location data collection, though at vastly greater scale and with established enterprise customers.
• Medallia: Medallia is an established customer experience and sentiment analytics platform used by enterprises and governments to capture and act on feedback — directly comparable to ThinkTank's CLAPPIO anonymous feedback product, though at far greater scale.
• Qualtrics: Qualtrics is the dominant experience management platform for surveys, sentiment, and feedback analytics, serving enterprise and government customers — overlapping with CLAPPIO's feedback and sentiment collection use case.

Direct peers

• Transit App: Transit App is a direct peer in mobile transit navigation, helping riders plan trips, find exits, and access real-time transit data — directly comparable to ThinkTank's EXIT functionality.
• Citymapper: Citymapper is a direct competitor in transit and metro navigation, offering routing, exit guidance, and citywayfinding on mobile — directly comparable to ThinkTank's EXIT product across overlapping global cities.
• Moovit: Moovit is a direct peer in transit navigation and mobility-as-a-service, serving metro riders in hundreds of cities worldwide with a comparable multi-modal navigation value proposition to EXIT.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/thinktank.com.tw
• LinkedInlinkedin.com/company/thinktank.com.tw

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ThinkTank