Del Grande

What Del Grande does

Del Grande is a privately held Brazilian technology company founded in 1990 that develops and manufactures proprietary telecommunications and contact center hardware and software solutions, headquartered in Garopaba, Santa Catarina with a commercial office in São Paulo. Its core offering is the Intelix platform, an integrated PABX IP and call center system with modular add-ons for WhatsApp Business API integration (Intelix Módulo WhatsApp), cloud telephony (Intelix Telefonia na Nuvem), real-time monitoring and reporting, IVR/URA with database lookups, an automatic dialer, softphone/agent console, and a customer satisfaction survey module. The Intelicon sub-brand covers call and screen recording hardware and software supporting H323, SIP, HFA, and Cisco Built-in-bridge protocols for compliance, quality assurance, and dispute resolution use cases.

The company serves Brazilian enterprises across regulated and commercial verticals including energy and utilities (Vale, ONS, EMAE), financial cooperatives (Viacredi, Ailos), healthcare (Unimed Piracicaba, CAPESESP, Fagron), government and public services (Urbam, CERAL, FCDL-SC), media (Rádio Disney), telecommunications (Mundivox), and customer service BPO (Alô Atendimento, Estrutura Dinâmica). Del Grande monetizes via a hybrid model combining software licensing (on-premise and cloud subscription), hardware sales of Intelicon recording equipment and PABX hardware, and optional post-warranty technical support and maintenance contracts including 24x7 on-call service. Go-to-market is consultative direct enterprise sales with demo requests, custom proposals, and integration-led deals supported by content marketing, a blog, downloadable whitepapers, and social channels; the company holds no disclosed external funding and is family/founder controlled.

Name

Del Grande

Legal name

Del Grande Informática, Telecomunicações Indústria e Comércio Ltda

Website

https://delgrande.com.br

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

Del Grande is a privately held Brazilian manufacturer founded in 1990 that builds proprietary Intelix PABX IP and contact center software plus Intelicon call/screen recording hardware, serving regulated and enterprise customers across energy, healthcare, finance, government, and BPO verticals in Brazil via direct consultative sales.

Ownership category

akta.pro rank

Product category

Contact Center Software

NAICS

Telephone Apparatus Manufacturing (33421), Communications Equipment Manufacturing (3342)

SIC

Telephone & Telegraph Apparatus (3661), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ)

akta.pro secondary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

Keywords

• Telephone recording systems
• IP PBX solutions
• Contact center software
• Call recording hardware
• Business telephony platforms

Headquarters

HQ city

São Paulo

HQ country

Brazil

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licenses (On-Premise & Cloud): Del Grande generates revenue primarily from licensing its Intelix and Intelicon software platforms. Software is sold with a 12-month warranty and supported via optional maintenance contracts post-warranty. The model includes both on-premise installation and cloud-based (Telefonia na Nuvem) delivery options.
2. Hardware Sales: The company manufactures and sells hardware products including telephone recorders (Gravador Intelicon), PABX equipment, and related telecom hardware. Hardware is warranted for 12 months from invoice date against manufacturing defects.
3. Technical Support & Maintenance Services: Post-warranty technical support and maintenance are provided under optional support contracts or via ad-hoc commercial negotiations per updated pricing tables. The company offers 24x7 on-call support options.
4. WhatsApp Business API Integration: WhatsApp messaging module integrated via official API, with voice call routing and chatbot capabilities. Revenue derived as part of the broader Intelix platform subscription.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Del Grande develops and manufactures business telephony hardware and software for Brazilian enterprise customers, including telephone and radio recording systems, IP PBX platforms, and the Intelix Call Center and multichannel communications suite, complemented by the Intelicon call-recording, voicemail, and IVR/URA product line. The company also delivers cloud telephony and a WhatsApp Business module, positioning itself as an end-to-end omnichannel communications provider for regulated and high-volume call environments.

Product overview

Del Grande operates a platform-plus-modules product architecture centered on the Intelix omnichannel customer service platform. The core Intelix platform combines PABX IP, call center, and multichannel communication capabilities, with modular add-ons including WhatsApp integration, cloud telephony, monitoring and reporting, agent consoles, IVR/URA, call recording (Intelicon), screen recording, voice mail, fax over IP, TDD accessibility, AI-powered TTS/STT technology, automatic dialer, satisfaction surveys, and transcription services. The Intelicon sub-brand covers recording hardware and software for calls, radio/ROIP, and screen capture. Products serve call centers, energy utilities (regulated by ANEEL/ONS), healthcare, financial cooperatives, and government sectors across Brazil.

Differentiator

Problem solved

Functional benefit

Products and services

• Intelix PABX IP e Call Center IP PBX and call-center platform providing call routing, queuing, agent handling, and supervisory features for enterprise contact-center operations in Brazil.
• Intelix Plataforma Multicanal Multichannel communications platform from the Intelix line that integrates voice and digital channels to enable agents to handle customer interactions across multiple media in a single workflow.
• Intelicon Gravador de Chamadas Call recording software from the Intelicon line that captures, stores, and retrieves telephone conversations for quality assurance, dispute resolution, and regulatory compliance.
• LFax IP Fax-over-IP solution that enables organizations to send and receive faxes using IP telephony infrastructure in place of legacy fax hardware.
• URA / DAC (IVR) IVR/URA-DAC self-service module that lets callers interact with menu options and automated attendants to route calls and retrieve information without agent intervention.
• Correio de Voz Intelicon Voicemail solution from the Intelicon product line, providing enterprise users with message capture, storage, and retrieval on the Del Grande telephony platform.
• Intelix Discador Automático Automatic dialer integrated with the Intelix call-center platform that supports predictive and progressive dialing for outbound campaigns.
• Intelix Telefonia na Nuvem Cloud-delivered version of the Intelix telephony and call-center platform, offering hosted PBX and contact-center capabilities without on-premises hardware.
• Gravador Telefônico e Rádio (ROIP) Hardware-based telephone and radio (ROIP) recording product used by regulated and operations-heavy customers to capture and archive voice communications across phone and radio networks.
• Intelix Módulo WhatsApp WhatsApp Business module that integrates WhatsApp messaging into the Intelix contact-center workflow, allowing agents to handle WhatsApp conversations alongside voice calls.

Quantifiable outcome

• Clients report reduced TMA (Average Handle Time) and improved queue management with the Intelix platform
• +3 more outcomes

Named customers19 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration19 records

AI capability6 records

Feature9 records

Partnerships

Seven partnerships are on record, tiered core.

• CiscocoreTechnology or IntegrationDel Grande integrates its Intelix platform with Cisco telephony infrastructure, including support for Cisco Built-in-bridge recording protocols, enabling enterprise customers with Cisco environments to leverage Del Grande's call recording and contact center solutions.
• NECcoreTechnology or IntegrationDel Grande's solutions integrate with NEC telecommunications equipment, providing interoperability for customers using NEC infrastructure in their contact center and enterprise communication deployments.
• AvayacoreTechnology or IntegrationDel Grande's Intelix platform is integrated with Avaya telephony systems, enabling customers with Avaya infrastructure to utilize Del Grande's recording, monitoring, and multichannel contact center capabilities.
• OraclecoreTechnology or IntegrationDel Grande has implemented complex integrations with Oracle database systems for enterprise customers, enabling real-time data lookups from Oracle during URA interactions and screen-pop functionality displaying Oracle data to agents during calls.
• Useall (Software E2)coreTechnology or IntegrationDel Grande's Intelix URA integrates with the Useall E2 software platform used by energy cooperatives and utilities. The integration enables real-time validation of consumer unit numbers against E2 databases, allowing automated self-service for outage reports, bill inquiries, and protocol generation without agent involvement.
• Manager (Sisclínica)coreTechnology or IntegrationDel Grande integrates its URA with the Sisclínica management system (by Manager) used by medical clinics. The integration enables patient identification via phone number (BINA), automatic patient record lookup, and routing to appropriate departments (appointments, exams, results) before the agent receives the call.
• Salesforce (Sales Cloud)coreTechnology or IntegrationDel Grande's Intelix platform is compatible with Salesforce Sales Cloud integration, one of the world's most widely used CRMs, enabling screen-pop, customer context delivery, and workflow automation between the contact center and CRM.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Regional players

• Total IP: Total IP is a Brazilian company providing PABX, call center, and telephony solutions for businesses in Brazil. It is comparable to Del Grande as a domestic competitor focused on IP PBX and enterprise telephony with similar customer segments.
• 3C Plus: 3C Plus is a Brazilian provider of contact center and omnichannel customer experience solutions serving the Brazilian market. It competes with Del Grande domestically on Intelix-style PABX, WhatsApp integration, and call center capabilities for Brazilian enterprises.

Broad incumbents

• Vonage (Contact Center): Vonage, now part of Ericsson, offers cloud communications including contact center APIs and unified communications. It is comparable to Del Grande's cloud telephony and WhatsApp voice integration capabilities targeting enterprise customer engagement.
• Cisco (Webex Contact Center): Cisco provides enterprise telephony, collaboration (Webex), and contact center solutions globally with deep presence in large enterprises. It is a core integration partner of Del Grande (Cisco Built-in-bridge recording) and a competitor for IP telephony/contact center business in Brazil.
• Avaya: Avaya is a global provider of business communications, contact center, and unified communications solutions. It is directly comparable to Del Grande as Del Grande's Intelix platform explicitly integrates with Avaya telephony systems, positioning it as a Brazilian-region partner/competitor for IP PBX and contact center deployments.
• NEC Corporation: NEC is a global provider of enterprise communications, including PBX and contact center systems. It is a formal integration partner of Del Grande (NEC telecommunications equipment interoperability) and a competitor in the IP PBX market serving Brazilian enterprises.

Direct peers

• NICE inContact (NICE): NICE provides enterprise contact center, workforce engagement, and customer experience analytics software globally. It competes with Del Grande's Intelix platform in the call recording, quality monitoring, and analytics domains — including regulated utility verticals.
• Five9: Five9 is a leading cloud contact center software provider focused on inbound, outbound, and digital customer service. It is comparable to Del Grande's cloud telephony (Telefonia na Nuvem) and Intelix platform in delivering scalable CCaaS to enterprises.
• Talkdesk: Talkdesk is a cloud-native contact center as a service (CCaaS) provider serving mid-market and enterprise customers globally. It is comparable to Del Grande's Intelix cloud PABX/call center product in targeting enterprises with multichannel customer service needs.
• Genesys: Genesys is a leading cloud and on-premise contact center platform provider serving enterprises globally with omnichannel routing, workforce engagement, and AI capabilities. It competes head-to-head with Del Grande's Intelix platform for mid-market and enterprise call center wins in regulated verticals.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/dg.delgrand
• LinkedInlinkedin.com/company/delgrande
• Instagraminstagram.com/dg.delgrand

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Del Grande