IT Lab
IT Lab is a privately held São Paulo-based IT services firm providing custom software development, IT outsourcing, and robotic process automation to enterprise clients across pharma, banking, insurance, and retail, with a specialized IT Lab Farma product for pharmaceutical audit-data analytics.
- Company typePrivate
- Founded2007
- HeadquartersSanto Amaro, Brazil
- Headcount51–100
- GTM typeB2B
- OfferingServices
What IT Lab does
IT Lab is a privately held Brazilian technology services firm founded in 2007 and headquartered in São Paulo (Av. Paulista). The company delivers three core services — custom software development, IT outsourcing/staff augmentation, and Robotic Process Automation (RPA) — to enterprise clients. Delivery is structured around three engagement models: Fixed Scope Projects, Staffing/Outsourcing, and Agile Projects with shared squads, supplemented by SaaS and BPO add-on products. Underlying technology spans Microsoft .NET, Java, Node.js, Oracle, SQL Server, iOS, Android, and major cloud platforms (AWS, Azure, Google Cloud), with Docker for containerization.
The company serves enterprise customers across banking and insurance (Itaú, Santander, Safra, Mapfre, Zurich), pharmaceutical (AstraZeneca, Bayer, Novartis, GSK, Merck, Amgen, Biogen, Galderma, Medley), healthcare (Dasa, Grupo Fleury), retail (Pão de Açúcar, Sephora, Netshoes), manufacturing (Bosch, Atlas Schindler), and mining (CBMM). IT Lab has accumulated 35-46 enterprise clients, 438-575 projects, and over 1 million delivered hours across these engagements.
A distinct strategic offering is the IT Lab Farma sub-brand, a verticalized pharmaceutical solution that integrates audit data from IQVIA and Closeup and applies Machine Learning for product classification, sectorization, prediction, and intelligent BOTs supporting pharmaceutical sales forces. IT Lab holds Mutual partnerships with both IQVIA and Closeup for this data integration, and markets 15 years of pharmaceutical industry experience as a differentiator. The company goes to market through relationship-based enterprise field sales, content marketing (blog, email newsletter, social media), and client referrals. Revenue is not publicly disclosed.
IT Lab firmographics
Firmographics- Name
- IT Lab
- Legal name
- IT Lab
- Website
- https://itlab.com.br
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- IT Lab is a privately held São Paulo-based IT services firm providing custom software development, IT outsourcing, and robotic process automation to enterprise clients across pharma, banking, insurance, and retail, with a specialized IT Lab Farma product for pharmaceutical audit-data analytics.
- Ownership category
- akta.pro rank
IT Lab industry classification
Industry- Product category
- Custom Software Development and IT Services
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming Services (7371)
- akta.pro primary industry
- Robotic Process Automation (RPA) Platforms (HDAEAHAB)
- akta.pro secondary industries
- AI/ML Engineering & Model Development Services (BPAEAHAF), iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)
Keywords
Where IT Lab is headquartered
LocationHeadquarters
- HQ city
- Santo Amaro
- HQ country
- Brazil
- HQ region
- Latin America
Offices1 record
Markets served
IT Lab business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Fixed Scope Projects: Project-based development where clients bring their scope and IT Lab transforms projects into reality with development and deployment actions. One-time project fees.
- Outsourcing/Alocação: Tercelization of development department with highly skilled professionals under client management. Recurring professional services revenue based on resource allocation.
- Agile Projects: Shared squads with predefined sprint-based deliverables. Combines fixed scope and outsourcing benefits with sprints functioning as small projects.
- SAAS and BPO Products: Pre-built software solutions and business process outsourcing services for team productivity and business scalability.
Go-to-market motion2 records
Distribution channels1 record
Marketing channels4 records
IT Lab product offering
Product offeringCore offering
IT Lab provides custom software development, IT outsourcing (staff augmentation), and robotic process automation (RPA) services to enterprise clients in Brazil. The firm delivers these capabilities through engagement models including fixed-scope projects, agile sprints with shared squads, and dedicated resource allocation under client management. The company also offers IT Lab Farma, a specialized pharmaceutical industry solution integrating IQVIA and Closeup audit data with AI/ML for product classification, segmentation, prediction, and sales force BOTs.
Product overview
IT Lab is a Brazilian technology services company offering three core services: Software Development (custom projects, application support, automation), Outsourcing (staff augmentation with skilled professionals), and Robotic Process Automation (RPA). These services are delivered through multiple engagement models: Fixed Scope Projects, Staffing/Outsourcing, and Agile Projects with shared squads. The company also provides SaaS and BPO products as add-on solutions. A key industry-specific offering is IT Lab Farma, a specialized solution for the pharmaceutical industry that integrates pharmaceutical audit data (IQVIA, Closeup) from multiple sources into a unified platform with AI and Machine Learning capabilities for product classification, segmentation, prediction, and intelligent sales force BOTs.
Differentiator
Problem solved
Functional benefit
Brands
- IT Lab Farma: A specialized pharmaceutical industry solution that integrates data from pharmaceutical audits (IQVIA, Closeup), providing AI and Machine Learning-powered analytics, strategic decision-making tools, and operational efficiency solutions tailored for pharmaceutical companies.
Products and services
- Software Development Custom software development including bespoke projects, custom solutions, application support, and automation software to transform business operations. Targeted at enterprise clients in banking, insurance, pharmaceutical, retail, and manufacturing sectors.
- Outsourcing Outsourced IT development service providing high-skilled professionals up to date with cutting-edge technologies under client management. Functions as a staff augmentation offering for enterprise clients needing to scale development capacity.
- Robotic Process Automation (RPA) Process automation using robotic technology in a smart and structured way, focusing on performance and productivity optimization. Designed for enterprise clients seeking to automate repetitive operational workflows.
- IT Lab Farma Specialized pharmaceutical industry solution that integrates all pharmaceutical audit data (IQVIA, Closeup) into a single platform with AI and Machine Learning for product classification, sectorization, prediction, and intelligent BOTs supporting sales force. Targeted at pharmaceutical manufacturers and diagnostic medicine companies.
- SaaS and BPO Products Pre-built software solutions (SaaS) and business process outsourcing (BPO) services to boost team productivity and create strategies for business scalability. Available as add-on solutions to IT Lab's core service offerings.
Companies that use IT Lab
Customer profileNamed customers30 records
Segments3 records
Ideal customer profiles3 records
IT Lab technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature3 records
IT Lab partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- MicrosoftcoreTechnology partnership utilizing Microsoft .NET framework and related Microsoft technologies for software development projects.
- Amazon Web Services (AWS)coreCloud infrastructure partnership providing AWS cloud services for hosting and deployment of client solutions.
- Microsoft AzurecoreCloud infrastructure partnership providing Azure cloud services for hosting and deployment of client solutions.
- Google CloudcoreCloud infrastructure partnership providing Google Cloud platform services for hosting and deployment of client solutions.
- OraclecoreDatabase technology partnership utilizing Oracle database solutions for enterprise client projects.
- DockercoreContainerization technology partnership using Docker for application deployment and development environments.
- IQVIAcoreData integration partnership for pharmaceutical industry solutions, integrating IQVIA audit data into customized analytics platforms.
- CloseupcoreData integration partnership for pharmaceutical industry solutions, integrating Closeup audit data into customized analytics platforms.
Scale indicators5 records
Recent moves1 record
Expansion highlights4 records
IT Lab competitors and assessment
Company assessmentDirect peers
- Globant: Global digital transformation company with strong Latin American delivery. Comparable in offering custom software development, automation, and AI/ML services to large enterprises, though materially larger and geographically diversified.
- Thoughtworks: Global technology consultancy focused on custom software development, agile delivery, and digital transformation. Comparable engagement models (agile squads, fixed scope) and similar enterprise-centric customer base.
- Compasso UOL: Brazilian digital transformation consultancy (part of UOL Group) offering custom software, agile squads, and emerging tech services. Direct overlap with IT Lab's enterprise delivery model in the Brazilian market.
- MJV Technology & Innovation: Brazilian technology consultancy delivering software development, data/analytics, and innovation services to enterprise clients. Comparable in size and in targeting Brazilian enterprise accounts with digital transformation and outsourcing.
- CI&T: Brazilian digital transformation and outsourced software development firm serving global enterprises. Directly comparable in technology stack (Java/.NET, cloud, agile squads), enterprise customer profile (pharma, financial services, retail), and Brazilian headquarters.
- Stefanini: Major Brazilian IT services and consulting company offering software development, outsourcing, RPA, and digital transformation. Directly competes in the same enterprise segments (pharma, banking, insurance, retail) across Brazil and Latin America.
- Dextra: Brazilian software development and consulting firm offering custom development, agile squads, and IT outsourcing. Comparable size, technology stack, and customer base focused on Brazilian enterprises.
Broad incumbents
- TOTVS: Brazil's largest enterprise software company providing ERP, platform, and digital solutions. Overlaps with IT Lab on enterprise process automation and digital transformation but operates as a broad incumbent across many software categories.
- Accenture Brazil: Global professional services firm with major Brazilian operations delivering consulting, technology, and outsourcing services. Competes for large enterprise digital transformation engagements across pharma, banking, and insurance.
- NTT Data Brasil: Brazilian subsidiary of global IT services firm NTT Data, offering consulting, systems integration, and outsourced software development. Broad incumbent competing in the same enterprise verticals with much larger scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
IT Lab social profiles
Digital presenceIT Lab financial estimates
Financial estimateRevenue estimate
Valuation estimate
IT Lab leadership team
Management profileNumber of profiles
IT Lab funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IT Lab M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IT Lab
What does IT Lab do?
IT Lab provides custom software development, IT outsourcing (staff augmentation), and robotic process automation (RPA) services to enterprise clients in Brazil. The firm delivers these capabilities through engagement models including fixed-scope projects, agile sprints with shared squads, and dedicated resource allocation under client management. The company also offers IT Lab Farma, a specialized pharmaceutical industry solution integrating IQVIA and Closeup audit data with AI/ML for product classification, segmentation, prediction, and sales force BOTs.
Is IT Lab a public or private company?
IT Lab is a private company. It is classified as unknown and is currently operating.
When was IT Lab founded?
IT Lab was founded in 2007. It employs 51 to 100 people.
Where is IT Lab based?
IT Lab is headquartered in Santo Amaro, Brazil, in the Latin America region.
How does IT Lab make money?
Four revenue lines are on record. Fixed Scope Projects are the primary driver. The others are outsourcing/Alocação, agile Projects and SAAS and BPO Products.
Who are IT Lab's main competitors?
Direct peers on record are Globant, Thoughtworks, Compasso UOL, MJV Technology & Innovation, CI&T, Stefanini and Dextra. Broad incumbents are TOTVS, Accenture Brazil and NTT Data Brasil.
Does IT Lab have an API?
No public API is recorded for IT Lab.
What industry is IT Lab in?
IT Lab's product category is Custom Software Development and IT Services. Its primary akta.pro industry code is HDAEAHAB, Robotic Process Automation (RPA) Platforms, with a secondary code of BPAEAHAF, AI/ML Engineering & Model Development Services. Its NAICS code is 54151 and its SIC code is 7371.