Harmonia Collaborative Care

What Harmonia Collaborative Care does

Harmonia Collaborative Care is a New York State not-for-profit organization founded in 1971 (formerly Community Concern of Western New York) that delivers integrated behavioral health and senior care services from a headquarters in Derby, NY and a satellite office in Hamburg, NY. It operates four core service lines — Counseling Services for individuals aged 13 and older, Senior Care Coordination, Health Home Care Coordination, and CarePanion in-home non-medical support — delivered through in-person office visits, in-home care worker visits, embedded school-based clinicians, and telehealth modalities. The organization also runs the 'Coffee Talk' community interview series and actively partners with Cradle Beach, JC Seneca Foundation, Roswell Park Center for Indigenous Cancer Research, and Network in Aging, most recently as a partner in the Exhale 'Pathways for Caregivers' three-year collaborative.

The underlying service platform is fundamentally a human-delivered care model rather than a technology product: clinical and case-management staff provide counseling, case management, and in-home companion services, with telehealth as a delivery modality rather than a software stack. No proprietary technology, AI/ML systems, or software products are disclosed. Distribution is anchored by the two physical offices, school placements (notably a six-year embedded clinician presence at Lake Shore High School), and home visits across the semi-rural Southtowns of Erie County.

Revenue is sourced from a mix of Erie County government subsidies for CarePanion and other senior services, private-pay fees from non-subsidized clients, foundation grants (a consortium led by the Health Foundation for Western and Central New York, Ralph C. Wilson Jr. Foundation, and Ann Arbor Area Community Foundation supports the caregiver initiative), donations, and likely Medicaid and other insurance reimbursements. Go-to-market is community-led and sales-led in parallel: a phone-based intake process (716.947.5025) handles direct client and referral flow from county agencies, healthcare providers, and community organizations, while the Coffee Talk series, local events, job fairs, and earned media in Buffalo News and Business First build brand and funnel awareness in a tightly defined geographic market.

Name

Harmonia Collaborative Care

Legal name

Harmonia Collaborative Care, Inc

Website

https://harmonia-care.org

Company type

Private

Founded year

1971

Operating status

Operating

Headcount range

11–50 employees

Short description

Harmonia Collaborative Care is a 1971-founded New York nonprofit delivering integrated behavioral health and senior care services across Erie County through counseling, care coordination, Health Home, and in-home CarePanion support.

Ownership category

akta.pro rank

Product category

Behavioral Health and Senior Care Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (62419)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090), Services-Home Health Care Services (8082)

akta.pro primary industry

Companion Care & Social Support (non-clinical) (HLADAGAB)

akta.pro secondary industries

Companionship & Social Engagement Visits (HSABAAAA), Conversation, Cognitive Stimulation & Activity Facilitation (HSABAAAB), Behavioral Health & Cognitive Support Coordination (Dementia, Depression, SUD) (HSABAIAF), Dementia Companion & Engagement Care (HSABAEAA)

Keywords

• Behavioral health services
• Senior care coordination
• Outpatient counseling
• In-home care support
• Mental health services

Headquarters

HQ city

Derby

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D, Others

Revenue model

1. Donations and Contributions: As a not-for-profit organization, Harmonia relies on donations and contributions from the community to sustain quality services.
2. County Subsidized Services: Some residents qualify for subsidies from Erie County to cover CarePanion and other senior services. Services are delivered under county-funded programs.
3. Private Pay: Clients who do not qualify for county subsidies pay privately for CarePanion in-home support services.
4. Foundation Grants (Exhale Initiative): Funding from Health Foundation for Western and Central New York, Ralph C. Wilson, Jr. Foundation, and Ann Arbor Area Community Foundation supports the Pathways for Caregivers three-year collaborative project.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Harmonia Collaborative Care provides outpatient mental health counseling for individuals aged 13 and older, senior care coordination, Health Home care coordination for chronic conditions, and CarePanion in-home non-medical support services. The organization delivers services through offices in Derby and Hamburg, NY, in-home visits, telehealth, and embedded school-based clinicians in the Southtowns of Erie County.

Product overview

Harmonia Collaborative Care is a not-for-profit organization offering behavioral health and senior care services through four core service lines: Counseling Services (for individuals 13+), Senior Care Coordination, Health Home Care Coordination, and CarePanion Services. The organization operates as a unified service portfolio focused on mental health, personal growth, and independence, serving semi-rural southern Erie County since 1971 from locations in Derby and Hamburg, NY.

Differentiator

Problem solved

Functional benefit

Brands

• CarePanion: Personalized, in-home non-medical support service to help individuals remain independent and safe at home
• Coffee Talk

Products and services

• Counseling Services Holistic, empathetic outpatient mental health treatment for individuals aged 13 and older, families, and couples, delivered in-person and via telehealth across the Southtowns of Erie County.
• Senior Care Coordination Compassionate care coordination and case management for seniors facing lifestyle changes, including linkages to community services and advocacy for elderly adults in southern Erie County.
• Health Home Care Coordination Care coordination services helping individuals with chronic medical or mental health conditions stay out of the hospital and emergency room through monitoring, support, and community linkages.
• CarePanion Services Personalized in-home non-medical support helping clients remain independent and safe at home, including light housekeeping, meal prep, laundry, running errands, grocery pickup, prescription refills, and companionship.

Quantifiable outcome

• In-school mental health clinicians at Lake Shore High School for six years supporting youth mental health access.
• +1 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and supporting.

• Cradle BeachcoreStrategic or Co-development Partner · 1 March 2023Harmonia partners with Cradle Beach as part of the Exhale 'Pathways for Caregivers' three-year project. Cradle Beach serves as the lead coordinating agency, providing its 66-acre campus on Lake Erie for monthly four-hour respite sessions where trained volunteers engage loved ones while caregivers receive support. The collaboration leverages Cradle Beach's campus expertise alongside Harmonia's senior case management and clinical services.
• Lisa Rood (Older Adults Program Developer & Implementation Consultant)supportingStrategic or Co-development Partner · 1 March 2023Lisa Rood brings expertise in informed respite programming to the Exhale 'Pathways for Caregivers' collaboration. She coordinates recreational, educational, and fun outings for caregivers and their loved ones, and conducts Train-the-Trainer sessions as part of the program.
• JC Seneca Foundation & Roswell Park Center for Indigenous Cancer ResearchcoreStrategic or Co-development Partner · 1 January 2022Harmonia collaborates with the JC Seneca Foundation and Roswell Park Center for Indigenous Cancer Research on initiatives supporting Indigenous communities in Western New York.
• Network in AgingsupportingOthersHarmonia is a longtime member and supporter of Network in Aging, a membership group of organizations and individuals who support seniors in the community. Jennifer Gunia has represented Harmonia for many years at Network in Aging events.
• Erie County Department of Mental HealthsupportingChannel Partner/ Reseller/ DistributorHarmonia participates in county-hosted events including the Behavioral Health & Human Services Job Fair organized by Erie County Department of Mental Health at the Buffalo Niagara Convention Center, which featured over 30 participating agencies.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Regional players

• BestSelf Behavioral Health: Western New York-based nonprofit providing outpatient behavioral health, substance use, and community-based services. Comparable as a regional nonprofit behavioral health provider serving overlapping Erie County populations with similar service breadth and county contract relationships.
• People Inc. Western New York nonprofit providing residential and community-based services for seniors and individuals with disabilities. Comparable for its non-medical in-home support, senior care coordination, and aging-in-place programming targeting similar Southtowns / WNY populations.
• Horizon Health Services: Buffalo-based nonprofit offering outpatient behavioral health, mental health, and substance use services across Western New York. Comparable in mission (community mental health nonprofit) and in operating model (outpatient counseling with county and Medicaid funding), though larger in scale.
• Western New York Independent Living: WNY nonprofit providing independent living services, case management, and advocacy for seniors and individuals with disabilities. Comparable in mission and service mix (non-medical in-home support, case management, advocacy) within the same regional footprint.
• Spectrum Health and Human Services: WNY-based integrated behavioral health and human services nonprofit serving individuals and families across multiple counties. Comparable in its integrated care model, county contract reliance, and outpatient behavioral health delivery.

Broad incumbents

• PACE Programs (National PACE Association): Program of All-Inclusive Care for the Elderly model providing integrated medical and social services to seniors. Comparable as a higher-acuity model in the same elder-care coordination space Harmonia addresses through Health Home and Senior Care Coordination.
• Visiting Angels: National franchised in-home senior care provider offering companion care, personal care, and respite services. Comparable as a competitor to Harmonia's CarePanion line in the in-home non-medical senior support category, though operating under a franchise/for-profit model.
• Home Instead: Large national franchised provider of in-home personal care, companionship, and senior care services. Comparable for its CarePanion-equivalent in-home non-medical support offering, and a likely competitive threat in the local Erie County market.

Emerging players

• Family Caregiver Alliance: National nonprofit providing caregiver support, respite resources, and care navigation for family caregivers of seniors. Comparable as a peer in Harmonia's Exhale caregiver support programming and caregiver-facing service line.

Others

• Erie County Department of Senior Services: Local government unit that funds and coordinates senior services in Harmonia's service area. Comparable as both a referral/funder partner and a partial substitute for senior case management and caregiver support services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCtO4sXSWeo1PmQI6sylALHA/videos
• Facebookfacebook.com/harmoniacc
• LinkedInlinkedin.com/company/community-concern-of-wny-inc-/about
• Xx.com/harmoniacc

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Harmonia Collaborative Care