Virtual Zoom

What Virtual Zoom does

Virtual Zoom (legal entity: VIRTUAL ZOOM s.r.o.) is a Prague-based digital solutions provider founded in 2003 that specializes exclusively in the European hospitality and restaurant sector. The company operates a suite of proprietary SaaS platforms — ZOOM LETTER (automated email marketing and newsletter campaigns), ZOOM LOYALTY (guest loyalty and rewards programs), ZOOM VOUCHER (online gift voucher management), and an E-COMMERCE/PPC service — alongside a custom web design practice and a newer platform called AVEN. All products are purpose-built for hotels, restaurants, and adjacent leisure venues, with features such as unlimited campaign sending, hospitality-specific templates, points-for-purchase loyalty mechanics, and geographic optimization for PPC campaigns.

The company monetizes through a mix of recurring SaaS subscriptions to its ZOOM-branded platforms, project-based professional services for custom web design and development, and performance advertising services (PPC management). Pricing is quote-based and not publicly disclosed, with solutions tailored per client. Go-to-market is sales-led with an enterprise field sales motion targeting C-level decision-makers at hotel chains and restaurant groups; the marketing function relies on LinkedIn, a content-rich website, and an extensive set of C-level testimonials and client logos to build credibility.

Virtual Zoom serves a diversified portfolio of named European hospitality clients including ENSANA Hotels, CPI Hotels, Art Deco Imperial Hotel Prague (a 15+ year customer), Pytloun Hotels, H&Hotels Group, Old Town Hotels, Grand Hotel Praha, Grand Hotel Bohemia, Grandhotel Pupp, Carlsbad Plaza, and multiple restaurants such as Gastro Group, ASIAN TEMPLE, and La Casa Latina. The company has 11-50 employees, is privately held with no disclosed external funding, and reports no AI/ML capabilities, patents, or M&A activity in the available source material.

Name

Virtual Zoom

Legal name

VIRTUAL ZOOM s.r.o.

Website

https://virtual-zoom.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Virtual Zoom s.r.o. is a Prague-based digital solutions provider founded in 2003 that builds proprietary SaaS platforms (email marketing, loyalty, voucher management) and custom websites for hotels and restaurants across Europe.

Ownership category

akta.pro rank

Product category

Hospitality Digital Solutions

NAICS

Computer Systems Design and Related Services (54151), Advertising Agencies (541810)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Guest Experience & Engagement (CRM, Messaging, Loyalty) (THALACAF)

akta.pro secondary industry

Travel Deal, Loyalty & Subscription Platforms (BPAMAIAM)

Keywords

• Hospitality digital solutions
• Hotel email marketing
• Guest loyalty software
• Gift voucher platform
• Hospitality web design

Headquarters

HQ city

Karlin

HQ country

Czechia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Software Subscriptions (ZOOM LETTER, ZOOM LOYALTY, ZOOM VOUCHER): Recurring subscription revenue from proprietary SaaS platforms used by hotels and restaurants for email marketing, loyalty programs, and voucher management. Clients like ENSANA Hotels, CPI Hotels, and Pytloun Hotels utilize multiple modules.
2. Professional Services - Web Design & Development: Custom website development and design services for hotels and restaurants. Multiple testimonials reference website creation projects including design, development, and launch support.
3. PPC Advertising Services: Online advertising management for hospitality clients including pay-per-click campaigns, remarketing, and online promotion. Campaigns drive visitors to hotel websites and ensure steady flow of bookings.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Virtual Zoom develops and sells a proprietary suite of hospitality-focused SaaS platforms (ZOOM LETTER for email/newsletter marketing, ZOOM LOYALTY for guest loyalty programs, ZOOM VOUCHER for online gift voucher sales) and complementary professional services including custom web design and PPC advertising management for hotels, restaurants, and the broader European hospitality sector. The company bundles these tools into an integrated digital ecosystem designed to optimize guest communication, loyalty, voucher sales, and direct bookings.

Product overview

Virtual Zoom offers a modular digital solutions platform for the hospitality and restaurant sectors across Europe. The product portfolio consists of five integrated core products: ZOOM LETTER (automated email marketing and newsletter system with campaign management, templates, and integrations), ZOOM LOYALTY (guest loyalty and rewards program with points and discounts), ZOOM VOUCHER (online gift voucher sales and management system), E-COMMERCE (PPC advertising and GEO optimization for hospitality), and WEB DESIGN (custom website development). All products are designed to work together to optimize customer engagement, drive bookings, and strengthen guest loyalty for hotels and restaurants.

Differentiator

Problem solved

Functional benefit

Products and services

• ZOOM LETTER Automated email marketing and newsletter SaaS platform for hotels and restaurants. Supports one-time campaigns, automatic campaigns, programs, modules, unlimited campaign sending, custom template creation, and integrations. Designed for hospitality client communication and marketing.
• ZOOM LOYALTY SaaS-based guest loyalty and rewards program for hotels and restaurants. Provides tools to offer discounts, special promotions, and points-for-purchase incentives that drive repeat visits and customer retention.
• ZOOM VOUCHER SaaS-based gift voucher management and e-commerce system for hotels and restaurants. Enables online sale of gift vouchers, voucher configuration, and integration into the client's existing website.
• E-COMMERCE (PPC Advertising & GEO Optimization) PPC advertising, remarketing, and e-commerce solutions specialized for hotels and restaurants, including GEO optimization to drive direct bookings and maximize occupancy.
• WEB DESIGN Custom website design, development, and launch services for hotels and restaurants, focused on modern, elegant, functional design tailored to each property's brand.
• AVEN Hospitality-focused digital solution platform serving the hotel and restaurant industry, offered alongside the ZOOM suite of products.

Quantifiable outcome

• +100% return on investment for new websites in first 3 months, +421% in 1 year
• +4 more outcomes

Named customers21 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Emerging players

• Act-On Software: Act-On provides email marketing and marketing automation platforms used by mid-market companies including hospitality and travel brands. Comparable to ZOOM LETTER on the email/newsletter automation functionality, though less hospitality-specialized.

Broad incumbents

• Mews: Mews is a cloud hospitality platform combining PMS, booking engine, payments, and guest experience for hotels and hostels. Broader incumbent than Virtual Zoom but overlaps in the guest engagement, web/booking, and digital communications layer for European hospitality clients.
• Salesforce Marketing Cloud: Salesforce Marketing Cloud is an enterprise email, journey, and loyalty marketing platform widely deployed in hospitality and travel. Serves as a scale incumbent competing directly with ZOOM LETTER for enterprise hotel CRM and marketing workflows.
• HubSpot: HubSpot is a leading CRM, marketing automation, and email platform broadly used across industries including hospitality. Functions as an incumbent alternative to ZOOM LETTER for email campaigns and CRM, with much broader scale and AI feature investments.

Others

• Sitecore: Sitecore delivers digital experience, content, and personalization platforms including hospitality websites and personalization. Comparable to Virtual Zoom on the bespoke web design and content-driven engagement side, while operating at substantially larger enterprise scale.

Direct peers

• Revinate: Revinate is a guest data platform and hotel CRM that helps hotels and restaurants build guest profiles, drive direct bookings, and execute email marketing campaigns. Highly comparable to Virtual Zoom's guest communication and loyalty stack targeting independent hotels and chains.
• Guestline: Guestline delivers cloud-based hotel technology including property management, distribution, and guest engagement modules targeting European hotel groups and independents. Comparable via the integrated SaaS platform model aimed at hospitality digital operations.
• Shiji Group: Shiji provides a broad hospitality technology platform including PMS, POS, and guest experience tools for hotels, restaurants, and retail. Comparable as a multi-product hospitality tech vendor serving similar European hotel and restaurant clients with integrated digital solutions.
• Hotel Spider: Hotel Spider is a European hospitality digital marketing and distribution platform offering newsletter, booking engine, and social media tools for hotels. Closely comparable in target market (European hotels) and product overlap with ZOOM LETTER/Zoomweb/Voucher-type modules.
• Cendyn: Cendyn is a hospitality-focused CRM, email marketing, and revenue platform serving hotels and hotel groups globally. Directly comparable to Virtual Zoom's ZOOM LETTER and ZOOM LOYALTY offerings, with similar hotel CRM/loyalty positioning and integrated digital marketing stack.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/virtual.zoom
• LinkedInlinkedin.com/company/virtualzoom
• Instagraminstagram.com/virtual.zoom

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Virtual Zoom