Big Blue Systems & Storage

What Big Blue Systems & Storage does

Big Blue Systems & Storage International LLC is a privately held, Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Fountain Inn, South Carolina, providing third-party maintenance and technical support for enterprise and mid-range data center equipment. The company services servers, storage, and network infrastructure across a broad OEM roster that includes IBM, Dell EMC, HPE, Lenovo, Oracle/Sun, Cisco, Brocade, EMC, Netezza, StorageTek, Quantum, NetApp, Hitachi, and Polycom. Core offerings center on annual hardware maintenance contracts with 24x7x365 support, on-site part stocking, firmware provisioning, and disaster recovery support, delivered under customized service-level agreements priced on a quote basis. The company's revenue is generated primarily through recurring annual maintenance agreements, supplemented by parts sales and firmware services.

The firm operates on a sales-led, direct-engagement go-to-market model targeting enterprise and mid-market data center operators, with two South Carolina offices (Fountain Inn and Greenville) supporting what the company markets as a worldwide service footprint. Customer-facing tooling includes the TechConnect and Ticketmaster self-service portals for ticket management and account administration. Founded in 2014 with reported operational experience of 20 years and a headcount in the 11-50 range, the company is led by founder and CEO Chuck Bishop. No funding rounds, M&A, named customers, awards, patents, or regulatory actions are disclosed in the available material, and the SDVOSB status is positioned as a differentiating credential that may unlock preferential federal procurement access.

Name

Big Blue Systems & Storage

Legal name

Big Blue Systems & Storage International LLC

Website

https://bigblueintl.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Big Blue Systems & Storage is a veteran-owned SDVOSB third-party maintenance provider servicing enterprise and mid-range data center equipment (servers, storage, networking) across multiple OEMs including IBM, Dell EMC, HPE, Oracle, and Cisco, with recurring annual maintenance contracts and 24x7 support.

Ownership category

akta.pro rank

Product category

IT Equipment Maintenance Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (81121), Electronic and Precision Equipment Repair and Maintenance (8112), Computer Facilities Management Services (541513)

SIC

Computer & Office Equipment (3570)

akta.pro primary industry

Hardware Deployment, Break/Fix & Spare Parts Logistics (HDABANAL)

akta.pro secondary industry

Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB)

Keywords

• Data center maintenance
• Server support services
• Storage maintenance
• Hardware maintenance contracts
• Network infrastructure support

Headquarters

HQ city

Fountain Inn

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Annual Maintenance Agreements: The company generates revenue primarily through customized annual maintenance contracts that cover repair or replacement of data center infrastructure equipment, providing extended warranty services for enterprise and mid-range systems.
2. Parts Sales and On-Site Part Stocking: Revenue is generated through the sale of critical maintenance parts for data center equipment. The company stocks parts to maintain existing equipment when components are available through normal distribution channels, and offers on-site part stocking services.
3. Firmware Services: The company provides firmware for customer equipment as an additional service offering.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Big Blue Systems & Storage provides third-party maintenance and technical support services for data center equipment, including servers, storage systems, and network infrastructure from major OEMs such as IBM, Dell, HPE, Lenovo, Sun, EMC, Netezza, StorageTek, Quantum, NetApp, and Hitachi. The company delivers its offering through customized annual maintenance contracts covering repair or replacement, 24x7x365 technical support, on-site parts stocking, firmware services, and disaster recovery support.

Product overview

Big Blue Systems & Storage offers a unified suite of data center maintenance and technical support services, not a single product. The core offerings include Server Maintenance Services, Storage Maintenance Services, Network Infrastructure Services, and Disaster Recovery Support, all delivered through 24x7 Support, Hardware Maintenance Contracts, Parts Services (including on-site part stocking), and Firmware Services. The company provides customized annual maintenance agreements for enterprise and mid-range systems from multiple vendors including IBM, Dell, HPE, Lenovo, Sun, EMC, NetApp, and Hitachi.

Differentiator

Problem solved

Functional benefit

Products and services

• Server Maintenance Services
• Storage Maintenance Services Maintenance services for DASD and tape storage solutions including IBM, EMC, Netezza, Dell, HPE, StorageTek, Quantum, NetApp, and Hitachi systems. Targeted at organizations operating multi-vendor enterprise and mid-range storage infrastructure.
• Parts Services Stocking and supply of critical maintenance parts to support existing data center equipment when parts are available through normal distribution channels, including on-site part stocking programs at customer sites.
• Firmware Services Provision of firmware updates and provisioning services for customer data center equipment.
• Network Infrastructure Services Maintenance and technical support services for network infrastructure equipment from partners such as Cisco and Brocade.
• Hardware Maintenance Contracts Customized annual maintenance agreements covering repair or replacement of data center infrastructure equipment, with service levels tailored to specific customer requirements.
• Disaster Recovery Support Maintenance and technical support services for disaster recovery infrastructure, supporting business continuity requirements for data center customers.

Segments2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core.

• IBMcoreTechnology or IntegrationTechnology partner providing maintenance and support services for IBM enterprise and mid-range systems including servers and storage solutions.
• BrocadecoreTechnology or IntegrationNetwork infrastructure technology partner for Brocade networking equipment maintenance and support services.
• LenovocoreTechnology or IntegrationTechnology partner for Lenovo server systems maintenance and technical support services.
• Dell EMCcoreTechnology or IntegrationMajor technology partner for Dell EMC storage solutions and systems including DASD and tape storage products.
• OraclecoreTechnology or IntegrationTechnology partner for Oracle (including Sun) enterprise systems maintenance and support services.
• CiscocoreTechnology or IntegrationNetwork infrastructure technology partner for Cisco networking equipment maintenance and support services.
• HPEcoreTechnology or IntegrationMajor technology partner for HPE (Hewlett Packard Enterprise) server and storage systems maintenance services.

Scale indicators2 records

Recent moves3 records

Expansion highlights3 records

Broad incumbents

• Black Box (AGC Networks): Broader IT services and infrastructure solutions provider with significant data center hardware maintenance, network integration, and managed services capabilities. Overlaps with BBSS in hardware maintenance contracts but operates at significantly larger scale with a wider portfolio.
• Sirius Computer Solutions (CDW): Large-scale enterprise IT solutions provider (now part of CDW) offering hardware sales, maintenance services, and managed services for data center infrastructure. Comparable in delivering OEM maintenance and support but at vastly greater scale with a broad services portfolio.
• Insight Enterprises: Global IT solutions integrator offering hardware procurement, services, and lifecycle support for enterprise data center equipment from HPE, Dell, Cisco, IBM, and others. Overlaps with BBSS on multi-OEM hardware maintenance services while operating a much broader solutions portfolio.

Direct peers

• Curvature: Third-party maintenance provider for enterprise network and server hardware from Cisco, HPE, Dell, and others, including parts, smart hands, and managed services. Direct comparable in the multi-OEM TPM market with a similar parts-stocking and contract service model.
• Service Express: Third-party data center maintenance provider offering hardware maintenance contracts for servers, storage, and network gear from IBM, Dell, HPE, Cisco, and EMC. Closely comparable multi-vendor TPM offering with similar mid-market and enterprise customer targeting.
• Park Place Technologies: Largest independent third-party maintenance provider for data center hardware (servers, storage, networking) across all major OEMs including IBM, HPE, Dell, EMC, NetApp, and Cisco. Directly comparable multi-OEM TPM model, though at vastly greater global scale.
• Tricore Solutions: Independent third-party maintenance and IT asset management provider focused on enterprise data center hardware, including IBM, HP/HPE, Dell, Oracle/Sun, and storage systems. Comparable multi-OEM hardware support business with similar mid-size services profile.
• Maintech (A Division of EOS USA): Provider of third-party hardware maintenance services for data center equipment including servers, storage, and network infrastructure from OEMs like IBM, HPE, Dell, and Oracle/Sun. Closely comparable TPM operating model targeting enterprise customers.
• XSi (XS International): Specialty third-party maintenance provider for IT hardware (servers, storage, networking) from OEMs such as Cisco, Brocade, HPE, and Dell. Comparable SMB/mid-market TPM profile with similar multi-OEM service catalog and parts-stocking model.

Emerging players

• Zones (Zones IT Solutions): IT solutions provider offering hardware sales, configuration, deployment, and lifecycle services for enterprise infrastructure from Dell, HPE, Lenovo, Cisco, and IBM. Comparable in offering end-to-end hardware lifecycle support for data center environments.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Big Blue Systems & Storage