WP Tech Support
WP Tech Support is a subscription-based WordPress maintenance and support provider serving 1,000+ global SMBs, agencies, freelancers, and eCommerce sites with tiered care plans covering security, backups, updates, and developer time, operating as a subsidiary of FreshySites LLC.
- Company typePrivate
- Founded2017
- HeadquartersDouglas
- Headcount1–10
- GTM typeB2B
- OfferingServices
What WP Tech Support does
WP Tech Support is a subscription-based WordPress maintenance and support provider operating as a subsidiary brand of FreshySites LLC, a New York limited liability company headquartered at 37 Front Street, Binghamton. Founded in 2017, the company sells tiered monthly care plans (Standard, Pro, Business, and Advanced for eCommerce/WooCommerce) that bundle unlimited bug fixes, 24/7 enterprise-grade security monitoring, daily offsite backups with 90-day retention, manual risk-assessed updates with staging deployment, and 60–180 minutes per month of developer time. One-time emergency fix, malware removal, speed optimization, PHP version management, CPU/database optimization, and custom development services supplement the subscription base.
The technical platform is built on an integrated stack of third-party tools rather than proprietary core software: Wordfence for WAF and malware scanning, ManageWP for site management, BlogVault for staging environments, WP Rocket and Imagify for performance optimization, and UpdraftPlus for backups, all operating under an Information Security Management System aligned with ISO 27001:2022. A customer portal provides 24/7 ticket submission and transparent reporting. Go-to-market combines direct-to-consumer website sales with an affiliate program and a white-label offering that lets agencies resell the services under their own brand. The customer base of 1,000+ global subscribers spans SMBs, WordPress agencies, freelancers, eCommerce sites, and membership platforms, served by a remote-first team of 25 across multiple countries.
WP Tech Support firmographics
Firmographics- Name
- WP Tech Support
- Legal name
- FreshySites LLC
- Website
- https://wp-techsupport.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- WP Tech Support is a subscription-based WordPress maintenance and support provider serving 1,000+ global SMBs, agencies, freelancers, and eCommerce sites with tiered care plans covering security, backups, updates, and developer time, operating as a subsidiary of FreshySites LLC.
- Ownership category
- akta.pro rank
WP Tech Support industry classification
Industry- Product category
- WordPress Maintenance and Support Services
- NAICS
- Computer Facilities Management Services (541513), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Application Maintenance & Support (AMS) (BPAEAFAC)
- akta.pro secondary industries
- Helpdesk & End-User Support Services (BPAEABAB), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Incident Response, On-Call & Operational Readiness (BPAEAKAL)
Keywords
Where WP Tech Support is headquartered
LocationHeadquarters
- HQ city
- Douglas
Offices1 record
Markets served
WP Tech Support business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- WordPress Care Plans (Subscription): Monthly subscription plans (Standard, Pro, Business, Advanced) providing ongoing 24/7 WordPress maintenance, unlimited bug fixes, security monitoring, backups, and development time. Billed monthly with 3-month minimum term.
- One-Time Fix Services: One-time emergency fixes, malware removal, speed optimization, PHP version management, CPU and database optimization, and custom development. Paid upfront without recurring commitment.
- Affiliate Referrals: Commission-based affiliate program where partners earn referral fees ($55-$175 per plan) for directing customers to subscription plans.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Standard Plan - Basic maintenance coverage |
| Subscription | Monthly | Pro Plan - Enhanced support with development time |
| Subscription | Monthly | Business Plan - Comprehensive coverage with speed optimization |
| Subscription | Monthly | Advanced Plan - eCommerce/WooCommerce optimized |
| One time/ perpetual license | Pay-as-you-go | One-Time Fix Services |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels5 records
WP Tech Support product offering
Product offeringCore offering
WP Tech Support provides subscription-based WordPress maintenance and support plans (Standard, Pro, Business, Advanced tiers) delivering unlimited bug fixes, 24/7 security monitoring, daily offsite backups, and allocated developer time. The company also offers one-time fix services including emergency repairs, malware removal, speed optimization, PHP version management, CPU/database optimization, and custom development. Services are delivered globally with ISO 27001-aligned security practices and target SMB owners, agencies, freelancers, and WooCommerce site operators.
Product overview
WP Tech Support offers a suite of WordPress support and maintenance services centered around tiered WordPress Care Plans (Standard, Pro, Business, and Advanced eCommerce tiers). These subscription plans provide unlimited bug fixes, 24/7 security monitoring, daily offsite backups, and allocated developer time for site improvements. The portfolio includes one-time services such as Emergency Fix Service, Speed Optimization, Malware Removal & Hardening, CPU & Database Optimization, PHP Version Management, and Custom Development. Additional offerings include White-Label WordPress Maintenance for agencies and an Affiliate Program. All services operate within an ISO 27001-aligned Information Security Management System.
Differentiator
Problem solved
Functional benefit
Products and services
- WordPress Care Plans
Quantifiable outcome
- Sub-2-second page load time guaranteed with speed optimization services
- +3 more outcomes
Companies that use WP Tech Support
Customer profileNamed customers2 records
Segments5 records
Ideal customer profiles5 records
WP Tech Support technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
Feature5 records
WP Tech Support partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- FreshySites LLCcoreParent company relationship. WP Tech Support operates as a subsidiary brand of FreshySites LLC, a limited liability company organized under the laws of the State of New York, USA. All terms, conditions, rights, obligations, and liabilities are adopted and assumed by FreshySites LLC.
- WordfencecorePrimary security technology partner providing Web Application Firewall (WAF), daily malware scans, vulnerability patching, and brute-force attack blocking as part of enterprise-grade security services.
- WP RocketcorePremium performance optimization tool used for speed optimization targeting Core Web Vitals and sub-2-second load times.
- ImagifycorePremium image optimization tool used for speed optimization services to reduce page load times.
- Manage WPcoreTechnical service delivery platform providing daily backups, security scanning, and WAF management of customer website files and databases.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
WP Tech Support competitors and assessment
Company assessmentBroad incumbents
- Kinsta: Premium managed WordPress host with built-in security, backups, and performance optimization — overlaps with WP Tech Support's security and speed optimization services as part of a broader hosting package.
- SiteGround: WordPress-optimized hosting provider (and a named WP Tech Support partner/customer logo) offering its own site maintenance and security tools — competes in the same SMB customer set.
- WP Engine: Large managed WordPress hosting platform bundling automated updates, security, and premium support — competes for the same SMB and agency buyers with an integrated hosting-plus-maintenance proposition.
- GoDaddy Pro / ManageWP: GoDaddy's WordPress management platform for agencies and freelancers; bundles maintenance, backups, security, and updates with a free tier, directly overlapping WP Tech Support's SMB and agency targets.
Emerging players
- Sucuri: Website security and malware remediation service with monitoring and incident response — overlaps with WP Tech Support's malware removal, WAF, and security monitoring offerings.
- MainWP: Self-hosted WordPress management dashboard for agencies managing many sites — overlaps with WP Tech Support's white-label and agency segments, though positioned as a tool rather than a full service.
- Patchstack: WordPress vulnerability and security management platform; overlaps with WP Tech Support's security monitoring and vulnerability patching services as a more productized, automated alternative.
Direct peers
- Valet: Managed WordPress services firm offering proactive maintenance, security, and development support, targeting agencies and brands with premium positioning similar to WP Tech Support's Advanced tier.
- WP Buffs: Direct competitor offering tiered 24/7 WordPress care plans, white-label services for agencies, and unlimited edits — virtually the same product motion as WP Tech Support.
- FixRunner: WordPress maintenance and emergency fix provider with monthly care plans, malware removal, and speed optimization — overlapping core offerings and SMB target customer.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
WP Tech Support social profiles
Digital presenceWP Tech Support compliance and trust
Trust signalCompliance3 records
WP Tech Support financial estimates
Financial estimateRevenue estimate
Valuation estimate
WP Tech Support leadership team
Management profileNumber of profiles
WP Tech Support funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
WP Tech Support M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about WP Tech Support
What does WP Tech Support do?
WP Tech Support provides subscription-based WordPress maintenance and support plans (Standard, Pro, Business, Advanced tiers) delivering unlimited bug fixes, 24/7 security monitoring, daily offsite backups, and allocated developer time. The company also offers one-time fix services including emergency repairs, malware removal, speed optimization, PHP version management, CPU/database optimization, and custom development. Services are delivered globally with ISO 27001-aligned security practices and target SMB owners, agencies, freelancers, and WooCommerce site operators.
Is WP Tech Support a public or private company?
WP Tech Support is a private company. It is classified as corporate owned and is currently operating.
When was WP Tech Support founded?
WP Tech Support was founded in 2017. It employs 1 to 10 people.
Where is WP Tech Support based?
WP Tech Support is headquartered in Douglas.
How does WP Tech Support make money?
Three revenue lines are on record. WordPress Care Plans (Subscription) is the primary driver. The others are one-Time Fix Services and affiliate Referrals.
Who are WP Tech Support's main competitors?
Broad incumbents on record are Kinsta, SiteGround, WP Engine and GoDaddy Pro / ManageWP. Emerging players are Sucuri, MainWP and Patchstack. Direct peers are Valet, WP Buffs and FixRunner.
Does WP Tech Support have an API?
No public API is recorded for WP Tech Support.
What industry is WP Tech Support in?
WP Tech Support's product category is WordPress Maintenance and Support Services. Its primary akta.pro industry code is BPAEAFAC, Application Maintenance & Support (AMS), with a secondary code of BPAEABAB, Helpdesk & End-User Support Services. Its NAICS code is 541513 and its SIC code is 7370.