What Fixrunner.com does

Fixrunner.com is a WordPress-focused managed services company founded in 2013 by Sam Mulaim. The company delivers ongoing website maintenance, troubleshooting, and support for WordPress-based sites, serving small and mid-sized businesses, WooCommerce merchants, bloggers, agencies (via a white-label program), and a tail of enterprises. Operations are distributed across the USA, Israel, and Serbia, supported by a team of 20+ developers and organized to provide round-the-clock ticket turnaround. The company has accumulated 5,000+ customers and reports 150,000+ tickets resolved with a 98.9% customer satisfaction rating.

The core service offering spans bug fixes, malware removal, speed optimization, theme and plugin troubleshooting, hosting migrations, and WooCommerce support. More recently, Fixrunner has extended its product surface with two notable launches: an AI Website Builder (2024, built on InstaWP technology) that productizes site creation, and an ADA Compliance service that scans and remediates accessibility issues. Pricing is transparent and dual-track: one-time fixes are billed at $49 per 30-minute block, while subscriptions range from $69 to $169 per month for individuals and $300 to $500 per month for SMB and white-label agency customers.

Fixrunner's go-to-market relies heavily on WordPress-ecosystem partnerships. The company is officially recommended by Hostinger, Astra, HubSpot, Elegant Themes, Elementor, and Cloudways, and has hosting-aligned partnerships with WP Engine and SiteGround. The white-label program extends reach into a B2B2C channel through agencies. Revenue mechanics combine recurring subscription baseline with project-based one-time work, both delivered through a distributed engineering model that leverages time-zone coverage to compress support response times.

Name

Fixrunner.com

Legal name

FixRunner LTD

Website

https://fixrunner.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Fixrunner.com is a WordPress-focused managed services company founded in 2013 that provides website maintenance, troubleshooting, and support for SMBs, WooCommerce stores, agencies, and bloggers via subscriptions and one-time fixes, backed by 20+ developers across the USA, Israel, and Serbia.

Ownership category

akta.pro rank

Product category

Managed WordPress Support Services

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

Keywords

• WordPress support services
• WordPress maintenance plans
• WooCommerce support
• Malware removal services
• Website speed optimization

Headquarters

HQ city

Yavne

HQ country

Israel

HQ region

Middle East

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Monthly Care Plans: Recurring monthly subscription plans (Premium, Rocket, Advance) providing ongoing WordPress support, maintenance, security, and optimization. Plans range from $69 to $169 per month with varying support hours.
2. One-Time Services: One-off WordPress fixes priced at $49 for 30 minutes of unlimited support. Additional services include WooCommerce help ($49), malware removal ($95), and speed optimization ($149-150).
3. White-Label Agency Services: Agency-focused white-label support and maintenance plans. Support plans range from $300-500/month for 4-12 hours of dedicated time. Optional maintenance add-ons at $29-39/month per website.
4. Managed Hosting: Fully managed WordPress hosting plans at $35-75/month. Hosting includes server management with WP Engine and SiteGround infrastructure, enhanced with FixRunner's optimization layer.
5. ADA Compliance Services: AI-powered website accessibility compliance services at $45/month for up to 100K page views. Includes automated scanning, remediation, and legal certification.
6. AI Website Builder: Free tier for AI website builder with demo sites. Paid hosting plans at $35-99/month with varying support levels and AI builder integration.
7. Custom Development: Project-based custom WordPress development services. Pricing starts from $100 for small tasks up to $100,000+ for complex projects. Hourly and project-based models available.
8. Site Upgrade/Redesign: One-time website redesign packages at $999 for small business/personal blogs and $2000 for eCommerce/large websites, including premium theme and customization.
9. Affiliate Program: Referral-based affiliate program earning 50% commission on first payment (one-time) or recurring commissions for monthly plan conversions. Flat fees for annual plans.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

FixRunner is a managed WordPress services agency providing on-demand one-time fixes ($49 per 30-minute engagement) and recurring monthly care plans ($69-$169/month) covering maintenance, security, updates, backups, malware removal, and speed optimization. The company also offers WooCommerce support, custom development, white-label agency services, managed hosting, an AI-powered website builder, and ADA/WCAG accessibility compliance, delivered by a 20+ developer team providing 24/7 coverage.

Product overview

FixRunner.com is a full-service WordPress support agency offering a comprehensive suite of services centered around WordPress maintenance, support, and optimization. The core offering consists of on-demand one-time fixes ($49 for 30 minutes) and subscription-based monthly care plans ($69-$169/month), supported by 24/7 expert assistance. The product portfolio includes: WordPress Support (one-time and ongoing), WooCommerce Support, Speed Optimization, Custom Development, Malware Removal, Site Upgrade/Redesign, White Label Services for agencies, Fully Managed Hosting (via WP Engine/SiteGround partnerships), WordPress AI Website Builder (powered by InstaWP), and ADA/WCAG Accessibility Compliance services. Additional offerings include Free Website Review and Free Malware Check as entry-level services. The unified platform differentiates through guaranteed response times (under 1 hour), satisfaction-based payment model, and comprehensive service coverage from basic fixes to enterprise custom development.

Differentiator

Problem solved

Functional benefit

Products and services

• WordPress Support (One-Time Fix)

Quantifiable outcome

• 98.9% customer satisfaction rating across 150,000+ tickets resolved
• +4 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

AI capability5 records

Partnerships

Eight partnerships are on record, tiered core.

• HostingercoreGTM or Marketing PartnerHostinger recommends FixRunner as their preferred WordPress support partner. FixRunner's services are promoted alongside Hostinger's hosting products for customers needing technical support.
• AstracoreGTM or Marketing PartnerAstra (WordPress theme provider) recommends FixRunner for customers requiring ongoing WordPress support and maintenance services.
• HubSpotcoreGTM or Marketing PartnerHubSpot recommends FixRunner as a WordPress support partner for customers needing CRM-integrated website support.
• Elegant ThemescoreGTM or Marketing PartnerElegant Themes (Divi theme builder) recommends FixRunner for Divi users requiring WordPress support and maintenance.
• ElementorcoreGTM or Marketing PartnerElementor recommends FixRunner for customers building with Elementor page builder who need ongoing support.
• CloudwayscoreGTM or Marketing PartnerCloudways recommends FixRunner for managed cloud hosting customers needing WordPress technical support.
• WP EnginecoreTechnology or IntegrationFixRunner uses WP Engine's infrastructure for managed WordPress hosting services. FixRunner adds custom optimizations including WP Rocket, Cloudflare CDN, and database optimization on top of WP Engine's platform.
• SiteGroundcoreTechnology or IntegrationFixRunner utilizes SiteGround's hosting infrastructure for managed WordPress hosting, enhanced with FixRunner's optimization and support services.

Scale indicators6 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• WP Buffs: Direct competitor offering 24/7 WordPress maintenance, support, and white-label services for agencies with very similar subscription-based pricing and service model. Now owned by GoDaddy, providing it with stronger capital backing than FixRunner.
• GoWP: White-label WordPress maintenance and support service targeting agencies with similar subscription pricing ($50-200+/mo) and ticketing infrastructure. One of FixRunner's closest direct competitors in the agency channel.
• WP Site Care: Long-running WordPress support and maintenance service offering monthly care plans with similar features (updates, backups, security, uptime monitoring) to FixRunner's Premium/Rocket/Advance tiers.
• WP Fix It: WordPress repair and maintenance specialist offering one-time fixes, emergency support, and ongoing care plans with a comparable SMB-focused value proposition and 24/7 support model.
• Maintainn: WordPress maintenance and support service providing monthly plans with backups, updates, security monitoring, and on-demand fixes — closely overlapping with FixRunner's core offering for SMBs.
• SiteCare: WordPress support and maintenance agency offering monthly care plans and white-label services with a similar focus on proactive monitoring, security, and performance optimization.
• Valet (WP Valet): Premium WordPress maintenance and development agency targeting mid-market and enterprise clients with white-label offerings, comparable to FixRunner's enterprise tier and custom development services.

Broad incumbents

• WP Engine: Largest managed WordPress hosting platform that both supplies FixRunner's hosting infrastructure and competes with its support services. WP Engine's Atlas and premium plans bundle similar maintenance features, making it a strategic partner and competitor simultaneously.
• Kinsta: Premium managed WordPress hosting provider offering bundled maintenance, security, and support features that compete directly with FixRunner's managed hosting tier. Represents a broader, more capitalized player in overlapping product categories.
• 10up: Large WordPress agency providing custom development, support, and managed services for enterprise clients. Overlaps with FixRunner's custom development and enterprise support offerings at the higher end of the market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/fixrunner
• Facebookfacebook.com/fixrunner

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fixrunner.com