Excellus Home Care

What Excellus Home Care does

Excellus Home Care is a privately-held, single-location home care agency based in Woburn, Massachusetts, owned and operated by Karen Gannon. The company provides personalized, non-medical in-home care services to elderly clients residing in the Greater Boston area, with offerings that span assistance with activities of daily living (ADL), companionship, medical assistance, home safety support, respite care, and hospice support. Shifts are structured with a stated 8-hour minimum and extend up to 24/7 continuous care for higher-acuity cases.

The business operates on a quote-based pricing model with monthly billing, meaning revenue per client is determined through individualized assessment rather than published rate cards. Customer acquisition is almost entirely referral-driven, relying on relationships with hospice nurses, other medical professionals, and word-of-mouth from existing client families; no paid marketing, digital advertising, or formal sales infrastructure is referenced. The client base is purely B2C, composed of individual elderly consumers and their families, with testimonials naming specific caregivers and emphasizing trust, continuity, and hospice experience as the principal quality signals.

There is no disclosed technology platform, proprietary software, or AI capability associated with the agency; scheduling, billing, and caregiver matching appear to be handled manually. The agency carries no external funding, no headcount disclosure, and no reported revenue, consistent with a small, owner-operated local services business whose competitive position depends on caregiver quality, referral relationships, and client-side switching costs rather than scale or technology.

Name

Excellus Home Care

Legal name

Excellus Home Care, Inc.

Website

https://excellushomecare.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Excellus Home Care is a privately-held, owner-operated home care agency in Woburn, Massachusetts, delivering personalized in-home care — including ADL support, companionship, respite, and hospice assistance — to elderly clients in the Greater Boston area via referral-based acquisition and quote-based monthly billing.

Ownership category

akta.pro rank

Product category

Home Health Care Services

NAICS

Home Health Care Services (621610), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

In-Home Respite Care (Hourly/Short-Shift) (HSABAGAA)

akta.pro secondary industries

Dementia & Alzheimer’s Respite Care (HSABAGAF), Alzheimer’s Specialized Care (Mid/Late-Stage) (HSABAEAC)

Keywords

• Home health care
• Elderly care services
• Personal care assistance
• Hospice home care
• Respite care services

Headquarters

HQ city

Plymouth

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Home Care Services Revenue: Excellus Home Care generates revenue through providing personalized home health care services for elderly clients. Services are available for minimum 8-hour shifts up to 24/7 around-the-clock care. Care is tailored to individual client needs with services including personal care, companionship, medical assistance, and hospice support.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Excellus Home Care provides personalized in-home health care services for elderly clients in the Boston, MA metropolitan area, enabling them to age in place. Caregivers are assigned for a minimum 8-hour shift up to 24/7 around-the-clock coverage and deliver personal care, companionship, medical assistance (including skilled nursing and CNAs), home safety assessments, respite care, and hospice support coordinated with hospice providers.

Product overview

Excellus Home Care is a single-service home health care provider offering personalized care for elderly clients. The company provides a comprehensive suite of service modules including assistance with daily living activities, companionship, medical assistance (including skilled nursing and CNAs), home safety assessments, respite care, and hospice care. Care is available for a minimum of 8 hours per shift up to 24/7 around-the-clock coverage, with services tailored to each client's unique needs and situation.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Health Care Services Personalized in-home health care services for elderly clients in the Boston, MA metropolitan area, including personal care, showering and grooming, feeding assistance, laundry and bed linens, companionship, medication reminders, skilled nursing, CNA services, in-home safety assessments (fall risk, burn hazards, cognitive decline security), respite care, and end-of-life hospice support coordinated with hospice providers.

Quantifiable outcome

• Clients are able to remain in their homes rather than transitioning to assisted living or nursing facilities

Named customers9 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Hospice ProviderscoreStrategic or Co-development PartnerExcellus Home Care works closely with hospice providers to deliver calm, dignified, and compassionate care for terminally ill clients and their families. The partnership involves coordinated care ensuring clients' comfort and care needs are met while maintaining dignity during end-of-life transitions. Multiple testimonials reference positive experiences with hospice-recommended care from Excellus aides.

Scale indicators1 record

Recent moves3 records

Direct peers

• Right at Home: Franchised in-home senior care provider offering companionship, personal care, and specialized dementia and hospice support — comparable service portfolio and private-pay model.
• BrightStar Care: Franchised home care and medical staffing agency offering both non-medical personal care and skilled nursing — overlaps Excellus's combined personal care plus CNA/skilled nursing mix.
• Comfort Keepers: Franchised in-home care provider focused on seniors, offering personal care, companionship, and respite services; directly comparable service menu and customer segment.
• Always Best Care Senior Services: Franchised senior care provider offering in-home care, respite, and personal care services for elderly clients — comparable customer base and care delivery model.
• Senior Helpers: National franchised home care agency specializing in Alzheimer's/dementia and personal care for seniors; overlaps Excellus's dementia care and ADL assistance offerings.
• Interim HealthCare: Franchised provider of home health, personal care, and hospice services with both skilled nursing and non-medical offerings; competes with Excellus across personal care and CNA/skilled nursing.
• Home Instead Senior Care: The largest franchised network of in-home personal care providers for seniors, offering companionship, ADL assistance, and dementia care on hourly or 24/7 schedules — directly comparable to Excellus's service model and customer base.
• Visiting Angels: National franchised provider of in-home elder care, respite, and personal care services; competes for the same private-pay elderly clients and families with similar hourly-shift-based offerings.

Broad incumbents

• Amedisys: National home health and hospice provider offering skilled nursing, therapy, and hospice services; shares Excellus's hospice and skilled nursing overlap but operates at much larger scale and with broader clinical scope.
• BAYADA Home Health Care: Large, established nonprofit home health and personal care provider with adult and pediatric services; overlaps with Excellus's skilled nursing, hospice support, and personal care, but at far greater scale and broader scope.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/Excellus-Home-Care-107276921881048

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Excellus Home Care