Contact Hamilton

What Contact Hamilton does

Contact Hamilton for Children's and Developmental Services is a nonprofit, government-funded social services organization headquartered at 140 King Street East, Suite 4, Hamilton, Ontario. It operates under the Ontario Broader Public Sector and is funded by the Ministry of Children, Community and Social Services (MCCSS) to serve as the designated regional access point for MCCSS-funded developmental services in the Hamilton-Niagara region.

The organization administers three interconnected programs: (1) Children and Youth Services, which encompasses an Access Service providing information, consultation, intake and referral; a Coordinated Service Planning program for children and youth with multiple complex needs; and an FASD Consultation Service delivered in partnership with the Hamilton FASD Collaborative; (2) Developmental Services Ontario Hamilton Niagara Region (DSO HNR), which confirms eligibility and processes referrals for adults aged 16+ with developmental disabilities seeking adult developmental services; and (3) the Passport Funding Program Hamilton-Niagara, which administers funding for community participation, respite, and skill development for adults with a confirmed developmental disability.

Contact Hamilton delivers services at no cost to eligible children, youth, families, and adults. Services are accessed via phone (905-570-8888), email, fax, in-person visits at its Hamilton office, or through professional referrals and 211 Ontario. The organization is governed by a voluntary Board of Directors operating under a policy governance model. It is not a technology product company and has no proprietary software platform, API, or AI capabilities; its operating model is human-services delivery within a regulated funder relationship.

Name

Contact Hamilton

Legal name

Contact Hamilton for Children's and Developmental Services

Website

https://contacthamilton.ca

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Contact Hamilton is a nonprofit, MCCSS-funded access point in Hamilton-Niagara, Ontario that administers Children and Youth Services, DSO HNR, and the Passport Funding Program for individuals with developmental disabilities, FASD, autism, and complex needs.

Ownership category

akta.pro rank

Product category

Social Services (Developmental Disability and FASD Services)

NAICS

Individual and Family Services (6241), Child and Youth Services (624110), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industries

Service Coordination / Case Management (IDEA Part C) (EDACAFAK), Family & Parent Support Services (Parent Coaching, Advocacy) (EDAJALAK)

Keywords

• Developmental services navigation
• FASD consultation support
• Coordinated service planning
• Adult disability services
• Passport funding administration

Headquarters

HQ city

Hamilton

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Government Funding: Contact Hamilton is a nonprofit organization funded by the Ministry of Children, Community and Social Services (MCCSS) of Ontario. The organization administers three programs: Children and Youth Services, Developmental Services Ontario Hamilton Niagara Region (DSO HNR), and Passport Funding Program Hamilton-Niagara. Services are provided at no cost to eligible children, youth, and families.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Contact Hamilton is a nonprofit social services organization that administers three government-funded programs in the Hamilton-Niagara region: (1) Children and Youth Services, which provides information, consultation, intake, and referral for developmental, FASD, autism, and complex needs, plus coordinated service planning; (2) Developmental Services Ontario Hamilton Niagara Region (DSO HNR), which confirms eligibility for and connects adults aged 16+ to adult developmental services; and (3) the Passport Funding Program Hamilton-Niagara, which provides funding for community participation, respite, and skill development to adults with confirmed developmental disabilities. All services are provided at no cost to eligible clients and are funded by the Ontario Ministry of Children, Community and Social Services (MCCSS).

Product overview

Contact Hamilton operates as a coordinated service organization administering three interconnected programs under one administration. The Children and Youth Services Program (Access Service, Coordinated Service Planning, and FASD Consultation Service) serves children and youth from birth to school exit, providing navigation, intake, referral, and coordination support for developmental, FASD, autism, and complex needs. The Developmental Services Ontario Hamilton Niagara Region (DSO HNR) serves adults aged 16+ with developmental disabilities, handling eligibility confirmation and adult service referrals. The Passport Funding Program provides funding for community participation, respite, and skill development for adults with developmental disabilities, with referrals processed through the DSO. These programs work together as a coordinated intake and service navigation system for the Hamilton-Niagara region.

Differentiator

Problem solved

Functional benefit

Products and services

• Children and Youth Services Program A comprehensive service program that helps children, youth, and their caregivers connect to developmental services, FASD support, and coordinated service planning for those with multiple complex needs. Free at point of use and funded by the Ontario Ministry of Children, Community and Social Services (MCCSS).
• Access Service Provides information, consultation, intake, and referral to Ministry-funded services for children and youth (birth to age 18) presenting with developmental, FASD/alcohol-related neurological disorders, autism, and/or complex needs. Also provides information about transitioning to adult developmental services for those aged 14+.
• Coordinated Service Planning Assists children and youth (birth to age 18 or school exit) with multiple, complex needs and their families to coordinate multiple services and develop one unified plan from which families and service providers work.
• FASD Consultation Service Provides youth and families (birth to age 18 or school exit) with information about FASD and alcohol-related neurological presentations, evidence-informed strategies, linking to available services, coordinating services, and connecting families to caregiver supports. Member of the Hamilton FASD Collaborative.
• Developmental Services Ontario Hamilton Niagara Region (DSO HNR) Helps people aged 16+ with developmental disabilities access adult developmental services by confirming eligibility, assisting with applications, and making referrals to adult services. Also processes Passport Funding referrals.
• Passport Funding Program, Hamilton-Niagara Provides funding to adults with confirmed developmental disability for community participation supports, respite, and skill development. Referrals are processed through the DSO.

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• Hamilton FASD CollaborativecoreStrategic or Co-development PartnerContact Hamilton's FASD Consultation Service is a member of the Hamilton FASD Collaborative. The Collaborative provides child/youth-specific case conferences, in-service education for professionals, and training and education. Contact Hamilton links families to these services and works closely with the Collaborative.
• Developmental Services Ontario (DSO)coreStrategic or Co-development PartnerContact Hamilton administers the DSO Hamilton Niagara Region (DSO HNR), which confirms eligibility for adult developmental services, helps eligible people apply for services, and makes referrals to adult developmental services for those aged 18+. The DSO also processes Passport Funding referrals.
• 211 OntariominorGTM or Marketing Partner211 Ontario quickly and confidentially connects people to social services and community programs across the province. Contact Hamilton is listed as a resource on the 211 Ontario platform.
• Lynwood Charlton CentreminorStrategic or Co-development PartnerFor children/youth experiencing mental health related needs, Contact Hamilton refers clients to Lynwood Charlton Centre's Access and System Navigation (ASN) program, which provides access to Ministry of Health funded mental health services.
• Contact NiagaraminorChannel Partner/ Reseller/ DistributorRegional Contact Agency serving Niagara area. Contact Hamilton directs clients in the Niagara region to Contact Niagara for local services (905-684-3407).
• Contact BrantminorChannel Partner/ Reseller/ DistributorRegional Contact Agency serving Brant area. Contact Hamilton directs clients in the Brant region to Contact Brant for local services (519-758-8228).
• Contact Haldimand-Norfolk (a division of REACH)minorChannel Partner/ Reseller/ DistributorRegional Contact Agency serving Haldimand-Norfolk area (a division of REACH). Contact Hamilton directs clients in this region to Contact Haldimand-Norfolk for local services (1-800-265-8087).

Scale indicators1 record

Recent moves5 records

Emerging players

• Lynwood Charlton Centre: Hamilton-area children's mental health agency whose Access and System Navigation (ASN) program receives referrals from Contact Hamilton for mental-health cases. Comparable as a single point of access to Ministry-funded children's mental health services in the same geography.

Regional players

• Community Living Hamilton: Hamilton-area agency providing supports and services to adults and children with developmental disabilities. Operates as a downstream service provider in the same Hamilton-Niagara developmental services ecosystem that Contact Hamilton administers access into.

Direct peers

• Contact Haldimand-Norfolk (REACH): Regional Contact Agency serving Haldimand-Norfolk, a division of REACH. Provides the same developmental services access and coordination mandate from MCCSS, and receives redirected referrals from Contact Hamilton for clients in its catchment.
• Contact Brant: Regional Contact Agency serving Brant under the same MCCSS-funded developmental services access model. Operates an identical Access Service, Coordinated Service Planning, and FASD consultation structure as Contact Hamilton.
• Hamilton FASD Collaborative: Network of FASD service providers of which Contact Hamilton is a member. Delivers case conferences, professional education, and family training for FASD in the Hamilton region — directly overlapping with Contact Hamilton's FASD Consultation Service.
• Contact Niagara: Sister Contact Agency serving the Niagara region under the same MCCSS-funded model. Contact Hamilton directly redirects Niagara-region clients to Contact Niagara, indicating near-identical service offerings, intake processes, and governance structure.
• Developmental Services Ontario (other regions): Provincial network of DSOs that confirm eligibility and route adults with developmental disabilities to MCCSS-funded services. Contact Hamilton administers the DSO HNR region; the other DSO regions operate the same adult-services access function.

Broad incumbents

• Kerry's Place Autism Services: One of Ontario's largest autism services providers, offering residential, day, and clinical supports across the province. Comparable in that it serves many of the same children and adults with autism and developmental disabilities that Contact Hamilton routes into funded services.
• Surrey Place: Toronto-based developmental services provider offering clinical assessments, autism services, and coordinated care planning. Comparable to Contact Hamilton's Coordinated Service Planning and FASD consultation functions, but operating at much larger scale across the GTA.

Others

• Children's Mental Health Ontario: Provincial association representing children's mental health agencies across Ontario. Comparable as an umbrella organization that interacts with the same Ministry-funded children's services system in which Contact Hamilton operates.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ContactCys
• LinkedInlinkedin.com/company/contact-hamilton

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Contact Hamilton