bitfire
bitfire GmbH is a German IT managed services provider delivering cloud (Microsoft 365/Azure), cybersecurity (Sophos), cloud telephony (3CX), and IT operations to SMB and mid-market Mittelstand businesses across Unterfranken and Osthessen.
- Company typePrivate
- Founded1999
- HeadquartersBad Kissingen, Germany
- Headcount11–50
- GTM typeB2B
- OfferingServices
What bitfire does
bitfire GmbH is a privately held German IT managed services provider founded in 1999 by Holger Fries and Joachim Hein and headquartered in Bad Kissingen with a second branch in Künzell (Fulda region). The company delivers full-stack IT operations for German Mittelstand businesses — typically 5 to 150 workplaces — spanning managed cloud infrastructure (Microsoft 365/Azure), cybersecurity (Sophos, including firewall, endpoint and MDR), cloud telephony (3CX), backup, monitoring, mobile device management, and digitalization workshops. Its offering is organised into two product families: the Safe line (SafeIT, SafeBackup, SafeClient, SafeServer, SafeWall, SafeMobile, SafeDRT) focused on security, monitoring and business continuity, and the Easy line (EasyCloud, EasyOffice, EasyMailArchiv, EasySignatur, EasyWorkplace) focused on simplifying cloud, productivity and workplace-as-a-service workflows. bitfire monetises primarily through monthly fixed-price subscription contracts (IT-Komplettbetreuung / SafeIT) complemented by project-based consulting, hardware resale, and workplace rental fees.
The company operates a direct sales-led GTM with named account managers in regional Unterfranken and Osthessen, supported by channel-partner relationships with Sophos (Platinum Partner), Microsoft, 3CX and Lenovo (Gold Partner). Notable differentiators include an exclusive Schulnetzpaket Premium Solution Partner status (first and only in Germany, opening the education vertical), a Sophos Platinum tier achieved in 2025, and the SafeWall managed firewall offering launched the same month. The customer base spans construction (Bickhardt Bau, 25 sites), manufacturing, healthcare, logistics, legal, dental, education and SMB professional services. Founded without external capital and still founder-owned, bitfire has expanded once by acquisition (BOC Computersysteme GmbH, 2015) and grown the Fulda branch from 4 to 18 employees over ten years; the company remains privately held with no disclosed revenue or funding.
bitfire firmographics
Firmographics- Name
- bitfire
- Legal name
- bitfire GmbH
- Website
- https://bitfire.de
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- bitfire GmbH is a German IT managed services provider delivering cloud (Microsoft 365/Azure), cybersecurity (Sophos), cloud telephony (3CX), and IT operations to SMB and mid-market Mittelstand businesses across Unterfranken and Osthessen.
- Ownership category
- akta.pro rank
bitfire industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Cybersecurity Management for SMB (Managed Security Add‑ons) (BPAEABAG)
Keywords
Where bitfire is headquartered
LocationHeadquarters
- HQ city
- Bad Kissingen
- HQ country
- Germany
- HQ region
- Europe
Offices2 records
Markets served
bitfire business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services (IT-Komplettbetreuung): Recurring managed services contracts covering complete IT infrastructure management for SMB customers (typically 5–150 workplaces). Includes monitoring, maintenance, security, backup, and helpdesk support. Billed on a fixed-price or subscription basis, providing predictable recurring revenue.
- Cloud & Communication Services: Revenue from provisioning and managing cloud services including Microsoft 365/Azure, 3CX cloud telephony, and related collaboration tools. Often bundled with managed services contracts or sold as standalone subscriptions.
- IT Security Services & Products: Revenue from Sophos security solutions (SafeWall, endpoint protection, MDR), including product resale and managed security services. Also encompasses security consulting, audits, and cyber-insurance advisory.
- Product Sales (Hardware & Software): One-time and recurring sales of hardware (computers, servers, networking equipment) and software licences, often as part of broader IT infrastructure projects or workplace-as-a-service offerings.
- Consulting & Project Services: Professional services revenue from IT consulting, digitalization workshops, migration projects (e.g., to Microsoft 365 or cloud telephony), and Schulnetzpaket deployments. Typically billed as one-time projects or included in managed service scopes.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Services - Fixed-price all-in contracts (IT-Komplettbetreuung / SafeIT) |
| Subscription | Monthly | EasyWorkplace - Workplace-as-a-service rental model |
| Other | Multi-year contract | Project-based consulting and migration services |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
bitfire product offering
Product offeringCore offering
bitfire GmbH is a German IT system house that delivers fixed-price managed IT services (IT-Komplettbetreuung) to SMB/Mittelstand businesses, covering the full IT lifecycle from strategy and procurement through cloud (Microsoft 365/Azure), cybersecurity (Sophos Platinum Partner), cloud telephony (3CX), backup, monitoring, and on-site/remote support. Its portfolio is split into a Safe product family (security, backup, monitoring, firewall, MDM) and an Easy product family (cloud, email, Microsoft 365, workplace-as-a-service), with a unique Schulnetzpaket Premium Solution Partnership for German schools.
Product overview
bitfire is an IT system house offering a comprehensive portfolio of IT services organized into two main product lines: Safe products (security-focused) and Easy products (usability-focused). SafeIT serves as the core offering providing complete IT management at a fixed price. The Safe product line includes security and monitoring solutions: SafeBackup (data backup), SafeDRT (backup handbook), SafeWall (managed Sophos firewall), SafeClient (workstation monitoring), SafeServer (server monitoring), and SafeMobile (mobile device management). The Easy product line focuses on simplifying IT processes including EasyCloud (cloud computing), EasyMailArchiv (email archiving), EasySignatur (email signatures), EasyOffice/Microsoft 365 (productivity tools), EasyWorkplace (hardware rental), and Cloud-Telefonanlage based on 3CX VoIP technology. Additional services include Dokumentenmanagement (document management), Digitalisierungsworkshops (digitalization consulting), and IT documentation/infrastructure analysis.
Differentiator
Problem solved
Functional benefit
Products and services
- SafeIT (IT-Komplettbetreuung)
Quantifiable outcome
- Cost savings of up to 80% on telephony compared to traditional PBX systems (3CX cloud telephony)
- +2 more outcomes
Companies that use bitfire
Customer profileNamed customers18 records
Segments4 records
Ideal customer profiles3 records
bitfire technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature5 records
bitfire partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- Sophos Ltd.corebitfire is a Sophos Platinum Partner — the highest tier in Sophos's global partner programme. The partnership covers the full Sophos portfolio including Sophos Firewall (XGS), Sophos Central (endpoint, intercept x), Managed Detection & Response (MDR), and the co-developed SafeWall managed security solution. bitfire provides Security-as-a-Service based on Sophos technology, with certified MDR analysts and security architects. bitfire also hosts joint events such as the Unternehmerfrühstück on IT security.
- 3CXcorebitfire is an official 3CX partner implementing and supporting 3CX cloud telephone systems (VoIP) for business customers across multiple sites. bitfire has deployed 3CX for customers with up to 25 locations and provides ongoing support and management of 3CX installations. The partnership includes co-marketing on the Easy 3CX Cloud-Telefonanlage service page.
- Microsoft Corporationcorebitfire holds Microsoft Partner status, specialising in Microsoft 365 (including Exchange Online, Teams, SharePoint, OneDrive) and Azure cloud infrastructure. The company delivers cloud migrations, tenant management, and Microsoft 365 Copilot advisory services. Uses Microsoft Booking for appointment scheduling on its website.
- Timago / Schulnetzpaket (snV)corebitfire is the first and only Schulnetzpaket Premium Solution Partner (SLP) in Germany. The partnership covers the deployment, management, and ongoing support of the Schulnetzpaket (Timago and Schulnetzverwalter snV) school network software, including optional snV webServices, across all school types in Germany.
- EnginsightminorEnginsight was featured as a guest speaker at the bitfire IT-Summit 2024, delivering a session on 'direct insights into attack and defence of hacker attacks'. The partnership involves co-delivery of cybersecurity thought leadership content at industry events.
- Höchemer Büro GmbH & Co. KG and ZMI GmbHminorCo-hosts of the 'Büro & Bekloppte' customer appreciation event in Bad Kissingen (October 2025). The three companies jointly invited customers to a networking evening with entertainment, representing a cross-company marketing partnership.
Scale indicators8 records
Recent moves8 records
Expansion highlights5 records
bitfire competitors and assessment
Company assessmentBroad incumbents
- Computacenter plc: Major European managed services provider with substantial German operations serving enterprise and mid-market customers across cloud, security and workplace managed services - sets the competitive benchmark for German SMB cloud and security outsourcing.
- Allgeier SE: German IT services group covering managed services, IT security and enterprise software across multiple verticals - a broader incumbent operating across the same Mittelstand SMB space and competing for similar managed services contracts.
- Datev eG: Large German IT cooperative providing managed IT, cloud and security to tax advisors, SMBs and mid-market companies - a broader incumbent whose target customer base overlaps with bitfire in legal, healthcare and professional-services verticals.
- Bechtle AG: Largest publicly listed German IT system house with broad managed services, cloud and security offerings across Germany and Europe - competes with bitfire for the same Mittelstand wallet but at substantially greater scale and geographic footprint.
Direct peers
- netgo GmbH: German IT managed service provider focused on Mittelstand and mid-market customers with a comparable 'single point of contact' portfolio spanning cloud, security, workplace and managed services across multiple German regions - structurally the closest peer to bitfire's Systemhaus model.
- SVA System Vertrieb Alexander GmbH: German IT systems integrator and managed services provider delivering data centre, cloud and security offerings to mid-market enterprises - a directly comparable Systemhaus peer with overlapping vendor ecosystem and target customers.
- Controlware GmbH: German IT managed services and system house serving mid-market customers with data centre, cloud, networking and cybersecurity managed services - comparable vendor ecosystem (Sophos, Microsoft) and target customers.
- Sycor GmbH: German IT services provider delivering managed services, Microsoft cloud and ERP solutions to SMB and mid-market customers with regional offices - similar operating model and customer profile to bitfire.
- Krämer IT GmbH: Regional German IT managed services firm serving Mittelstand customers with cloud, cybersecurity (Sophos), telephony and workplace-as-a-service offerings - closely comparable service portfolio and SMB/Mittelstand target segment.
- SHD System-Haus-Dresden GmbH: Regional German IT system house focused on SMB customers with managed services, cloud, security and workplace solutions - a directly comparable regional Systemhaus business model serving the same Mittelstand segment.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
bitfire social profiles
Digital presencebitfire compliance and trust
Trust signalCompliance1 record
bitfire financial estimates
Financial estimateRevenue estimate
Valuation estimate
bitfire leadership team
Management profileNumber of profiles
Profiles12 records
bitfire subsidiaries and ownership
Company hierarchySubsidiaries1 record
bitfire funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
bitfire M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about bitfire
What does bitfire do?
bitfire GmbH is a German IT system house that delivers fixed-price managed IT services (IT-Komplettbetreuung) to SMB/Mittelstand businesses, covering the full IT lifecycle from strategy and procurement through cloud (Microsoft 365/Azure), cybersecurity (Sophos Platinum Partner), cloud telephony (3CX), backup, monitoring, and on-site/remote support. Its portfolio is split into a Safe product family (security, backup, monitoring, firewall, MDM) and an Easy product family (cloud, email, Microsoft 365, workplace-as-a-service), with a unique Schulnetzpaket Premium Solution Partnership for German schools.
Is bitfire a public or private company?
bitfire is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was bitfire founded?
bitfire was founded in 1999. It employs 11 to 50 people.
Where is bitfire based?
bitfire is headquartered in Bad Kissingen, Germany, in the Europe region.
How does bitfire make money?
Five revenue lines are on record. Managed IT Services (IT-Komplettbetreuung) is the primary driver. The others are cloud & Communication Services, IT Security Services & Products, product Sales (Hardware & Software) and consulting & Project Services.
Who are bitfire's main competitors?
Broad incumbents on record are Computacenter plc, Allgeier SE, Datev eG and Bechtle AG. Direct peers are netgo GmbH, SVA System Vertrieb Alexander GmbH, Controlware GmbH, Sycor GmbH, Krämer IT GmbH and SHD System-Haus-Dresden GmbH.
Does bitfire have an API?
No public API is recorded for bitfire.
What industry is bitfire in?
bitfire's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAG, Cybersecurity Management for SMB (Managed Security Add‑ons). Its NAICS code is 54151 and its SIC code is 7373.