What SHD does

SHD System-Haus-Dresden GmbH is a manufacturer-independent German IT consulting, solution, and service company founded in 1990 and headquartered in Dresden, with additional offices in Berlin, Hamburg, Leipzig, Nürnberg, and Lausitz. The company delivers IT infrastructure and cloud services, comprehensive IT security (including NIS-2 compliance, ISMS, penetration testing, SOC, and incident response), and business process management / digitalization services (using the Aeneis BPM platform) to more than 500 customers across German mid-market and enterprise segments, with a dedicated healthcare vertical serving hospitals and clinics.

SHD's technology stack is built primarily on integration rather than proprietary platforms: the company implements and manages third-party enterprise solutions from 30+ technology manufacturers including Microsoft (365, Azure), Cisco, VMware, Fortinet, Check Point, Splunk, Rapid7, Trend Micro, HPE, Dell, NetApp, and AvePoint. Differentiated capabilities center on certified cybersecurity expertise: SHD operates a 24/7 incident response service, holds BSI C5 Type II cloud attestation, ISO/IEC 27001, and ISO 9001 certifications, and is a founding member of the DIRT. (Deutsches Incident Response Team) network providing 50+ BSI-certified incident experts across Germany. A single proprietary add-on, SHD View | Mobile for i-doit, extends partner CMDB technology into a branded mobile module.

SHD generates revenue through three streams: project-based professional services and consulting (one-off implementations), recurring managed services (IT infrastructure monitoring, managed Microsoft 365, IT security checks, IT documentation), and event-driven services (incident response, emergency hotline, penetration tests). Pricing is quote-based and not publicly disclosed, with multi-year contracts typical for managed services. Go-to-market relies on direct enterprise field sales, inside sales for mid-market accounts, and partner channels via the Compass Gruppe (39-company co-shareholder network) and DIRT. for nationwide reach. The company is privately held as a GmbH, with Marco Graef and Toralf Lips serving as Geschäftsführer (Managing Directors). Note: One source references SHD being acquired by Cambium, a materials science company, in 2026; this data point conflicts with all other sources establishing SHD as a German IT services firm and is treated as unreliable cross-referenced data.

Name

SHD

Legal name

SHD System-Haus-Dresden GmbH

Website

https://shd-online.de

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

101–250 employees

Short description

SHD System-Haus-Dresden GmbH is a manufacturer-independent German IT services and consulting firm founded in 1990, delivering IT infrastructure, cybersecurity (including NIS-2 compliance and incident response), and process management services to 500+ mid-market and enterprise customers across Germany via six regional offices.

Ownership category

akta.pro rank

Product category

IT Managed Services & Consulting

NAICS

Computer Systems Design Services (541512), Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

End-User Device Management (UEM/MDM, Desktop/Laptop/Tablet) (BPAEAIAB)

akta.pro secondary industries

Virtual Desktop & Application Delivery (VDI/DaaS, Remote Apps) (BPAEAIAC), Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI)

Keywords

• Managed IT services
• IT infrastructure consulting
• Cybersecurity services
• Incident response
• Process automation

Headquarters

HQ city

Dresden

HQ country

Germany

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Professional Services & Consulting: SHD generates revenue through project-based consulting engagements and professional services for IT infrastructure, cloud, security, and process management implementations.
2. Managed Services: Recurring managed service contracts covering IT infrastructure monitoring, IT documentation, managed Microsoft 365, IT checks, and ongoing security services.
3. Event-driven Services: Incident response and emergency services billed on-call, including 24/7 emergency hotline, penetration tests, and on-demand security assessments.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

SHD System-Haus-Dresden GmbH is a manufacturer-independent IT consulting and managed services provider offering IT infrastructure, cybersecurity, and business process management services to German enterprises. The company delivers consulting, project-based implementations, and managed services across IT-Infrastruktur & Cloud, IT-Sicherheit, and Prozessmanagement & KI, including specialized healthcare IT, managed Microsoft 365, incident response, and AI-assisted process automation.

Product overview

SHD (System-Haus-Dresden GmbH) is an IT services company offering a comprehensive portfolio of IT infrastructure, security, and process management services. The company operates as a single-service company with distinct service categories including IT-Infrastruktur & Cloud (covering servers, virtualization, storage, networking, cloud, and managed Microsoft 365), IT-Sicherheit (including NIS-2, ISMS, penetration testing, SOC, and incident response), and Prozessmanagement & KI (covering process optimization, documentation with Aeneis BPM software, process automation with AI capabilities, and AI workshops). Additional services include Healthcare IT, consulting, project work, and managed services. The company also provides specialized offerings like IT security checks, M365 security assessments, and encryption/PKI services.

Differentiator

Problem solved

Functional benefit

Products and services

• IT-Infrastruktur & Cloud Comprehensive IT infrastructure services including server & virtualization, storage & backup, networking, cloud solutions, managed Microsoft 365, application management, IT monitoring, and IT documentation & cable management, delivered to German enterprises.
• IT-Sicherheit (IT Security Services) Full-spectrum IT security services including NIS-2 implementation, ISMS, awareness training, penetration testing, business continuity management, gateway security, SOC service, log & event management, incident response, endpoint security, access management, encryption, M365 security check, and IT security checks.
• Prozessmanagement & KI (Process Management & AI) Process management and AI services including process optimization, process documentation using Aeneis BPM software, process automation with AI capabilities, and AI workshops, designed to digitize business processes such as procurement, onboarding, complaint management, and inventory management.
• Healthcare IT Services Specialized IT services for clinics and healthcare organizations including consulting, project work, and managed services tailored to healthcare requirements, with focus on clinical IT reliability, ISMS, and managed Microsoft 365 for clinical environments.
• Beratung (IT Consulting) Solution-independent, practice-oriented IT consulting support from analysis through implementation of new IT solutions, provided as a standalone advisory engagement.
• Projektarbeit (Project Work) Project-based IT services emphasizing close collaboration and transparent communication for developing customized solutions, delivered on a per-project basis to enterprise and mid-market customers.
• Managed IT Services Comprehensive IT system management and support services delivered as managed service contracts covering IT infrastructure monitoring, IT documentation, managed Microsoft 365, IT checks, and ongoing security services on a recurring basis.
• Incident Response Service Dedicated 24/7 emergency IT support for cyberattacks including incident handling, communication, data protection assurance, host and network forensics, and system reconstruction, with telephone first consultation within 4 hours and next-business-day on-site or remote response.
• SHD View | Mobile for i-doit Mobile application for i-doit IT documentation system enabling access to inventory data directly at the deployment location via QR code scan.

Named customers8 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature5 records

Partnerships

39 partnerships are on record, tiered core, major and minor.

• ITTC GroupcoreOthersSHD is an ITTC Group Company. ITTC Group is the parent organization of SHD System-Haus-Dresden GmbH, providing strategic oversight and group-level alignment.
• Compass GruppecoreStrategic or Co-development PartnerSHD is a co-shareholder of the Compass Gruppe, a network of 39 companies formed over 35 years ago from 14 system houses. The group enables nationwide customer coverage and provides a platform for knowledge exchange and specialization across IT domains including cybersecurity, cloud, and infrastructure.
• Deutsches Incident Response Team (DIRT.)coreStrategic or Co-development PartnerSHD is a founding member of the DIRT., a nationwide incident response network comprising over 50 BSI-certified incident experts and 4,500 IT specialists from Compass Gruppe companies. DIRT. provides 24/7 emergency hotline (0800 10 10 3 10) for cyberattack victims across Germany. SHD contributes cybersecurity expertise and regional response capability.
• Allianz für Cyber-Sicherheit (BSI)majorStrategic or Co-development PartnerSHD participates in the Allianz für Cyber-Sicherheit, a BSI-led initiative where companies, associations, authorities, and organizations exchange information on the current threat landscape and practical cybersecurity measures on a cooperative platform.
• Cyber-Sicherheitsnetzwerk (CSN)majorStrategic or Co-development PartnerSHD participates in the Cyber-Sicherheitsnetzwerk (CSN), a voluntary association of qualified experts for IT incident handling coordinated by the BSI. Numerous SHD colleagues are actively engaged in the network, which aims to improve IT security in Germany.
• DIL Deutsches Institut für Lebensmitteltechnik e.V.minorStrategic or Co-development PartnerSHD advises member companies of the DIL food technology institute on digitalization and IT security matters, serving as a trusted IT partner for the food industry vertical.
• EntscheiderfabrikminorGTM or Marketing PartnerSHD actively supports the Entscheiderfabrik, an incubator for healthcare digitalization projects that aims to expand and optimize digitalization in the healthcare sector, through specialist contributions.
• KH-IT (Bundesverband der Krankenhaus-IT-Leiter)minorGTM or Marketing PartnerSHD actively supports KH-IT, which represents the interests of IT managers from hospitals, working to strengthen the position of IT in clinics for optimal and economical patient care support.
• Industrieclub Sachsen e.V.minorGTM or Marketing PartnerSHD regularly participates in networking events of the Industrieclub Sachsen, exchanging with local business, politics, journalists, cultural figures, and business personalities.
• SIBB e.V. (Digital Business Association Berlin-Brandenburg)minorGTM or Marketing PartnerSIBB connects digital industry players in the Berlin-Brandenburg region and represents digital economy interests in society and politics. SHD participates as a member.
• MicrosoftcoreTechnology or IntegrationListed as a key technology manufacturer partner, providing Microsoft 365, Azure, and related Microsoft solutions that SHD implements and manages for customers.
• CiscocoreTechnology or IntegrationListed as a key technology manufacturer partner for networking and collaboration solutions.
• VMwarecoreTechnology or IntegrationListed as a key technology manufacturer partner for virtualization solutions.
• FortinetcoreTechnology or IntegrationListed as a key technology manufacturer partner for cybersecurity and network security solutions.
• Check PointcoreTechnology or IntegrationListed as a key technology manufacturer partner for cybersecurity solutions.
• ThalescoreTechnology or IntegrationListed as a key technology manufacturer partner, providing security and encryption solutions.
• Hewlett Packard EnterprisemajorTechnology or IntegrationListed as a technology manufacturer partner for enterprise hardware solutions.
• VeeammajorTechnology or IntegrationListed as a technology manufacturer partner for data backup and recovery solutions.
• AvePointmajorTechnology or IntegrationListed as a technology manufacturer partner for Microsoft 365 data management and migration solutions.
• HornetsecuritymajorTechnology or IntegrationListed as a technology manufacturer partner for email security and compliance solutions.
• baramundimajorTechnology or IntegrationListed as a technology manufacturer partner for endpoint management solutions.
• CheckmkmajorTechnology or IntegrationListed as a technology manufacturer partner for IT monitoring solutions.
• CitrixmajorTechnology or IntegrationListed as a technology manufacturer partner for virtualization and collaboration solutions.
• DellmajorTechnology or IntegrationListed as a technology manufacturer partner for enterprise hardware and infrastructure solutions.
• Extreme NetworksmajorTechnology or IntegrationListed as a technology manufacturer partner for networking solutions.
• Fudo SecuritymajorTechnology or IntegrationListed as a technology manufacturer partner for privileged access management and security solutions.
• i-doitmajorTechnology or IntegrationListed as a technology manufacturer partner for IT documentation and CMDB solutions. SHD offers SHD View | Mobile for i-doit.
• intelliormajorTechnology or IntegrationListed as a technology manufacturer partner for process management solutions.
• LenovomajorTechnology or IntegrationListed as a technology manufacturer partner for endpoint hardware solutions.
• macmonmajorTechnology or IntegrationListed as a technology manufacturer partner for network access control (NAC) solutions.
• NetAppmajorTechnology or IntegrationListed as a technology manufacturer partner for storage and data management solutions.
• ParallelsmajorTechnology or IntegrationListed as a technology manufacturer partner for virtualization and remote desktop solutions.
• PointsharpmajorTechnology or IntegrationListed as a technology manufacturer partner for identity and access management solutions.
• ProgressmajorTechnology or IntegrationListed as a technology manufacturer partner for application development and infrastructure software.
• ProLionmajorTechnology or IntegrationListed as a technology manufacturer partner for data protection and compliance solutions.
• ProxmoxmajorTechnology or IntegrationListed as a technology manufacturer partner for open-source virtualization platform solutions.
• Rapid7majorTechnology or IntegrationListed as a technology manufacturer partner for security analytics and vulnerability management solutions.
• SplunkmajorTechnology or IntegrationListed as a technology manufacturer partner for log management and SIEM solutions.
• Trend MicromajorTechnology or IntegrationListed as a technology manufacturer partner for endpoint and cloud security solutions.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Bechtle AG: Bechtle is Germany's largest IT system house and managed services provider, offering IT infrastructure, cloud, and security services to mid-market and enterprise customers — directly overlapping with SHD's core portfolio across M365, virtualization, networking, and managed security.
• Computacenter: Computacenter is a UK-headquartered but deeply German-market enterprise IT infrastructure and managed services provider, competing head-to-head with SHD for German mid-market and enterprise managed-service, workplace, and security engagements.
• CANCOM SE: CANCOM is a German hybrid cloud and managed services provider serving mid-market and enterprise customers with Microsoft, Cisco, and security-centric offerings — almost the same OEM stack and customer profile as SHD.
• SVA System Vertrieb Alexander GmbH: SVA is a German IT system house of comparable size to SHD, providing datacenter, virtualization, storage, Microsoft, and security services to mid-market customers across Germany — the closest headcount-scaled peer in the same niche.

Broad incumbents

• GFT Technologies SE: GFT is a larger Germany-headquartered IT services and digital transformation company with overlapping managed-services and cybersecurity offerings, serving enterprise and financial-services customers in the same German-speaking market.
• Allgeier SE: Allgeier is a German IT services group with a workforce-solutions and enterprise IT services portfolio overlapping with SHD's managed IT and security offerings for German mid-market accounts.
• msg systems AG: msg is a German-speaking IT consulting and software/services firm with strong regulated-vertical practices (banking, insurance, healthcare) — overlapping SHD's regulated-vertical and NIS-2 compliance orientation.
• Axians (Vinci Energies): Axians is the ICT brand of VINCI Energies with operations across Germany, delivering managed workplace, cloud, and security services to mid-market and enterprise buyers directly comparable to SHD's service lines.

Emerging players

• Rohde & Schwarz Cybersecurity: Rohde & Schwarz Cybersecurity is a German-headquartered security specialist that overlaps with SHD's IT-Sicherheit portfolio in regulated environments, though it focuses on encryption/network security products rather than full managed services.
• Secunet Security Networks AG: secunet is a German IT security specialist serving public-sector, healthcare, and critical-infrastructure customers — overlapping with SHD's regulated-vertical cybersecurity and NIS-2 services, albeit at the high end of the market.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/shd-system-haus-dresden
• Xx.com/SHD_IT

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SHD