Derbyshire Health United

Name

Derbyshire Health United

Legal name

DHU Health Care C.I.C.

Website

https://dhuhealthcare.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

NHS urgent and emergency healthcare services

NAICS

Home Health Care Services (62161), Offices of Physicians (6211), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Observation & Short-Stay Emergency Units (ED Observation Units) (HLAFADAK)

akta.pro secondary industries

Private Duty 24/7 Nursing (RN/LPN) In-Home Care (HSABAHAJ), Remote Diagnostics & Point-of-Care (Connected Testing, Home Lab Devices) (HLACAPAK)

Keywords

• NHS 111 services
• Urgent care services
• Community health nursing
• Out-of-hours GP
• Primary care

Headquarters

HQ city

Chaddesden

HQ country

United Kingdom

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. NHS Contract Revenue: DHU Healthcare is a not-for-profit Community Interest Company (CIC) providing integrated NHS frontline healthcare services. It is commissioned by NHS Integrated Care Boards and NHS England to deliver services including NHS 111, urgent care, out-of-hours, community nursing, and primary care. Revenue is derived from NHS public sector contracts.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

DHU Healthcare is a not-for-profit Community Interest Company that delivers NHS-commissioned integrated urgent and emergency healthcare services across the Midlands and South West of England. Its core offer comprises NHS 111 telephone and online triage (handling one in four calls nationally), urgent and emergency care within Emergency Departments and Urgent Treatment Centres, out-of-hours GP services, community nursing, and direct delivery of general practice services. The organisation operates 365 days a year, 24 hours a day, covering a population of approximately 11 million people through a workforce of around 3,000 clinical and support staff.

Product overview

DHU Healthcare is a not-for-profit Community Interest Company that provides a comprehensive portfolio of NHS frontline healthcare services. The organization operates as a platform of integrated services including NHS 111 (as the largest single provider nationally, handling one in four calls), urgent and emergency care across Emergency Departments and Urgent Treatment Centres in the Midlands, out of hours GP services, community nursing, general practices, and specialized services such as palliative care, falls response, and virtual wards. The company covers a population of approximately 11 million people across Derbyshire, Nottinghamshire, Leicestershire, Northamptonshire, Lincolnshire, Milton Keynes, and West Midlands. Services include 24/7 clinical advice lines, GP home visiting, primary care streaming in hospitals, telephone triage, and community-based nursing care, all delivered by a workforce of around 3,000 staff including medical, nursing, allied health, and support teams.

Differentiator

Problem solved

Functional benefit

Products and services

• NHS 111 24/7 telephone (dial 111) and online (111.nhs.uk) non-emergency health triage operated from four regional centres (Derby, Chesterfield, Leicester, Oldbury). Handled for the entire Midlands region and commissioned by NHS England and ICBs.
• Urgent and Emergency Care Lead provider of urgent care within Emergency Departments, Urgent Treatment Centres and GP surgeries across Derbyshire, Nottinghamshire, Leicestershire, Northamptonshire and surrounding regions.
• Out of Hours GP Services Out-of-hours GP services including telephone consultation support, home visiting and face-to-face appointments for patients requiring care outside regular GP hours.
• Community Nursing Community nursing services including District Nursing out of hours, Evening Community Nursing, LLR Community Nursing (overnight) servicing approximately 12,000 patients annually, and phlebotomy services across the Midlands.
• General Practice Services Direct management and delivery of GP practices including Heron Street and Bowling Green surgeries in Leicester (CQC 'Good' rated), the Merlyn Vaz Healthcare Hub and other associated primary care sites.
• Palliative Care Urgent Response Service (PCURS) Pilot urgent care service for palliative patients across Derbyshire that treats and supports patients and families, enabling end-of-life care at home with appropriate clinical support.
• Falls Service (Leicestershire and Rutland) Rapid-response pilot service for patients who have fallen in Leicestershire and Rutland, designed to reduce the need for hospital attendance where appropriate.
• Community Virtual Ward (Derbyshire) Service allowing patients to receive hospital-level care in their own homes, monitored remotely by healthcare professionals to prevent unnecessary hospital admissions.
• Acute Home Visiting Service Service enabling GPs to make home visits to patients unable to travel to a clinic, designed to reduce hospital admissions and prevent serious illness through early intervention.
• A&E Primary Care Streaming GP streaming service within Emergency Departments that directs patients whose condition would be better treated by a GP rather than in the emergency department, operating at Chesterfield Royal Hospital and Derby Teaching Hospital.
• CYP Mental Health Self-Referral Website NHS LLR-commissioned self-referral website to support the mental health of children and young people living in Leicester, Leicestershire and Rutland.
• Urgent Treatment Centres DHU operates and staffs Urgent Treatment Centres across Leicestershire, Rutland, Northamptonshire and Derbyshire, providing walk-in and appointment-based access for minor injuries and ailments.
• Community COVID-19 Treatment Service Novel community-based COVID-19 treatment service for vulnerable patients in Derbyshire — the first of its kind in the UK — reducing the risk of complications for people with COVID-19.
• Leicester City Urgent Health Care Hubs Three urgent health care hubs located at Belgrave Health Centre, Saffron Surgery and Westcotes Health Centre, mobilised in partnership with Leicester City Health.

Quantifiable outcome

• CQC OUTSTANDING rating — staff treated people with compassion, kindness, dignity and respect.
• +3 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

14 partnerships are on record, tiered minor and core.

• Hallam MedicalminorChannel Partner/ Reseller/ Distributor · 1 January 2025Sponsor of the DHU Care Awards 2025 – CARE Impact Award. Hallam Medical shares DHU's vision and values in serving public healthcare needs and works in partnership to deliver excellence.
• AdeccominorChannel Partner/ Reseller/ Distributor · 1 January 2025Sponsor of the DHU Care Awards 2025 – Rising Star Award. Adecco is a staffing and recruitment agency providing workforce solutions.
• DNAminorChannel Partner/ Reseller/ Distributor · 1 January 2025Sponsor of the DHU Care Awards 2025 – Valuing People Award. DNA is a talent and people solutions company.
• Serenity LocumsminorChannel Partner/ Reseller/ Distributor · 1 January 2025Sponsor of the DHU Care Awards 2025 – Partnership in Practice Award. Serenity Locums provides locum staffing solutions for healthcare organisations.
• GaiaminorChannel Partner/ Reseller/ Distributor · 1 January 2025Sponsor of the DHU Care Awards 2025 – Community Champion Award.
• Ambito PartnersminorImplementation/ SI/ Consulting Partner · 1 January 2025Ambito Partners, through their Fields of Learning brand, designed and delivered the DHU Inspire Programme, supporting leadership growth and development across DHU Healthcare.
• LocktonminorOthers · 1 January 2025Sponsor providing risk management, insurance, and employee benefits services to support DHU in delivering safe, high-quality care.
• FleetCareminorOthers · 1 January 2025Sponsor providing fleet management services for DHU's vehicle fleet supporting community-based healthcare delivery.
• ELR GP Fed Ltd (East Leicestershire and Rutland GP Federation)coreStrategic or Co-development Partner · 1 May 2023In May 2023, DHU joined forces with ELR GP Fed Ltd to ensure services are better protected during times of high demand on health services. This partnership strengthens collaborative commissioning and service delivery across the East Leicestershire and Rutland region.
• Milton Keynes Urgent Care Services CIC (MKUCS)coreStrategic or Co-development Partner · 1 January 2019DHU Healthcare CIC formed a Joint Venture with Milton Keynes Urgent Care Services Community Interest Company (MKUCS CIC) in 2019 to provide integrated urgent care services in Milton Keynes. DHU also won the Milton Keynes NHS 111 Telephony Contract in 2017.
• Leicester City Health (Urgent Health Care Hubs)coreStrategic or Co-development Partner · 1 January 2018In 2018, DHU successfully mobilised three Leicester City urgent health care hubs in partnership with Leicester City Health located at Belgrave Health Centre, Saffron Surgery and Westcotes Health Centre.
• Leicester City HealthcoreStrategic or Co-development Partner · 1 October 2017DHU Urgent Care (LLR) partnered with Leicester City Health to successfully mobilise the Merlyn Vaz Healthcare Hub, and The Heron and St Matthews General Practices in October 2017. Heron Street at Merlyn Vaz and Bowling Green surgeries received 'Good' CQC ratings within a year of coming under DHU management.
• 4FED (Joint Venture for West Leicestershire)coreStrategic or Co-development Partner · 1 January 2017DHU won the Integrated Urgent Care Services contract for West Leicestershire including LUCC (Leicester Urgent Care Centre) as a joint venture with 4FED, expanding DHU's footprint into integrated urgent care services in West Leicestershire.
• UHUK (Urgent Health UK)coreStrategic or Co-development PartnerDHU Healthcare is partnered with Urgent Health UK (UHUK), the representative body for urgent and emergency care providers in the UK. UHUK membership enables DHU to collaborate with other urgent care providers, share best practices, and contribute to national policy development for unscheduled care.

Scale indicators9 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• OneMedical Group: OneMedical Group provides NHS primary care, urgent treatment centres, and GP streaming services across England. It is comparable to DHU in operating urgent care services, GP practices, and NHS-commissioned primary care, often bidding for the same NHS contracts.
• Practice Plus Group: Practice Plus Group is one of England's largest independent providers of NHS urgent care, GP services, and outpatient care. It directly competes with DHU in urgent treatment centre, GP streaming, and out-of-hours GP tenders across multiple regions.
• IC24: IC24 (Integrated Care 24) is a not-for-profit social enterprise providing NHS 111, urgent care, and primary care services across Kent, Sussex, Surrey, Norfolk, and Waveney. It is directly comparable to DHU as a CIC-structured NHS urgent care provider competing in similar tenders.
• Vocare: Vocare is a UK provider of urgent care, NHS 111, and GP out-of-hours services, now operating as Totally Urgent Care under Totally plc. It directly competes with DHU in NHS 111 tendering and operates overlapping urgent treatment services across multiple English regions.
• HCRG Care Group: HCRG Care Group (formerly Virgin Care and then Health Care Resourcing Group) is a large UK provider of NHS community health, urgent care, and primary care services. It competes with DHU in integrated community and urgent care tenders and operates across multiple English regions.
• Totally plc: Totally plc is a London-listed healthcare services group owning Vocare, Premier Physical Healthcare and other urgent care assets. It is a direct competitor to DHU in NHS 111 and urgent care tenders, with private-equity-style capital raising capabilities that DHU as a CIC lacks.

Broad incumbents

• Care UK: Care UK is a large private-sector healthcare and social care provider owned by Bridgepoint. While broader in scope (including planned surgery and residential care), it competes with DHU in NHS urgent care, NHS 111, and primary care services tenders in some regions.

Regional players

• Medvivo: Medvivo is a UK social enterprise providing NHS 111, urgent care, and GP out-of-hours services primarily in the South West of England (Bath, Swindon, Wiltshire, and other areas). It is comparable to DHU in service model and CIC structure but operates in an overlapping but different geography (B&NES/Swindon/Wiltshire where DHU also holds the NHS 111 contract).

Others

• London Ambulance Service NHS Trust: London Ambulance Service is an NHS trust providing 999/111 ambulance and triage services in London. It is comparable to DHU in NHS 111 service delivery but operates in a different geography under direct NHS trust governance rather than as an arms-length CIC provider.
• Urgent Health UK (UHUK): UHUK is the representative body for social enterprise urgent care providers in the UK, of which DHU is a member. UHUK coordinates collective policy advocacy and best-practice sharing among member organisations including IC24, Devon Doctors, and others competing in the same space.

Market position

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/DHUHealthcare

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Derbyshire Health United