CITY Cleaning Services

What CITY Cleaning Services does

City Cleaning Services Limited is a New Zealand-owned commercial cleaning company founded in 1981 and headquartered at 788 Dominion Road, Mt Eden, Auckland. The company employs 700+ staff across six regional offices (Auckland, Hamilton, Wellington, New Plymouth, Christchurch, Dunedin) and maintains more than 1,000 workplaces nationwide, operating from Cape Reinga to Bluff. Its service portfolio covers commercial cleaning, day cleaning and hostess duties, planned periodic cleaning, hygiene services, carpet and upholstery cleaning, window cleaning, exterior building washing, floor restoration and hard floor care, rubbish removal and waste auditing, and a consumables supply module (Tork, Ecostore, Eco Bags).

The company serves six primary verticals: Corporate, Government, Healthcare, Retail, Industrial, and Education. Named anchor customers include BNZ, KiwiRail, the Ministry of Social Development, the Ministry of Health, Auckland Transport, Kapiti Coast District Council, New Plymouth Council, and Robert Walters. The technology backbone is a proprietary digital cloud-based reporting and quality management system that records site incidents, inspections, and safety audits in real time, supported by an in-house qualified electrician for Test & Tag compliance. The company holds multiple independent certifications — Toitū Enviromark Diamond (the first NZ commercial cleaning company to do so), ISO 45001, ISO 14001 equivalent, SiteWise Green, Impac PreQual 5-Star, RAPID Global 5-Star, Tōtika NZ H&S, and NZS 8134 healthcare compliance — which function as prequalification moats for regulated enterprise and government tenders.

City Cleaning generates revenue through recurring commercial cleaning service contracts with multi-year billing cadence, priced on a quote basis by dedicated Account Managers rather than published rates. All services are delivered by direct employees — never subcontractors — backed by a 24/7 NZ-based call centre. The go-to-market motion is enterprise field sales targeting government, healthcare, corporate, retail, industrial, and education sectors; marketing is concentrated on the company website, Facebook, and LinkedIn, with brand credibility anchored to its 40+ year local-ownership history and certified sustainability credentials. The company is privately held with no disclosed institutional investor or parent.

Name

CITY Cleaning Services

Legal name

City Cleaning Services Limited

Website

https://citycleaning.co.nz

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

501–1,000 employees

Short description

City Cleaning Services Limited is a New Zealand-owned commercial cleaning company founded in 1981, employing 700+ staff across six regional offices to serve 1,000+ corporate, government, healthcare, retail, industrial, and education workplaces nationwide.

Ownership category

akta.pro rank

Product category

Commercial Cleaning Services

NAICS

Janitorial Services (56172), Carpet and Upholstery Cleaning Services (56174)

SIC

Services-Facilities Support Management Services (8744), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Commercial Office & Corporate Janitorial (IMAIADAA)

akta.pro secondary industry

General Commercial Janitorial (Recurring Contract Cleaning) (BPABABAA)

Keywords

• Commercial cleaning services
• Facility maintenance services
• Office cleaning solutions
• Hygiene management services
• Waste management services

Headquarters

HQ city

Auckland

HQ country

New Zealand

HQ region

Oceania

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Commercial Cleaning Services: City Cleaning generates revenue through recurring commercial cleaning service contracts with businesses across New Zealand. Services include daily cleaning, periodic deep cleaning, hygiene services, and specialist cleaning for various industries. The company operates on a service contract model with tailored cleaning programmes for each client.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

City Cleaning Services Limited delivers commercial cleaning and facility management services to over 1,000 workplaces across New Zealand, including daily office cleaning, planned periodic deep cleaning, hygiene servicing, carpet and window cleaning, floor restoration, and waste auditing. Services are delivered by 700+ direct employees (no subcontractors) through six regional offices from Auckland to Dunedin, supported by digital cloud-based reporting and certified sustainability and safety systems.

Product overview

City Cleaning Services is a commercial cleaning company offering a unified service portfolio of integrated cleaning solutions for New Zealand workplaces. The core offering consists of daily commercial cleaning supported by specialist services including hygiene management, carpet and upholstery care, window cleaning, exterior building washing, floor restoration, and waste management. Consumables supply operates as an add-on module to the core cleaning service. All services are delivered using eco-certified products (Multi-Clean, Green Earth) and supported by digital reporting technology, with sustainability certified under Toitū Enviromark Diamond.

Differentiator

Problem solved

Functional benefit

Products and services

• Commercial Cleaning Core daily commercial cleaning services providing routine maintenance for workplaces including offices, public facilities, and retail spaces using eco-certified products and flexible schedules. Targeted at corporate, government, healthcare, retail, industrial, and education clients across New Zealand.
• Day Cleaning and Hostess Duties On-site cleaning and hostess services that maintain workplace presentation throughout business hours, managing restrooms, kitchens, and shared areas during operating times. Targeted at commercial offices and corporate workplaces.
• Planned Periodic Cleaning Scheduled cleaning programmes combining daily maintenance with planned deep cleans, tailored to site layout, usage patterns, and operational hours. Targeted at facilities requiring scheduled intensive cleaning beyond daily service.
• Hygiene Services Comprehensive washroom hygiene servicing including sanitary bin collection, urinal solutions, hand soap, air fresheners, and consumable restocking delivered by internal staff. Targeted at workplaces needing managed washroom hygiene.
• Carpet and Upholstery Cleaning Deep cleaning service for carpets, rugs, office chairs, soft seating, fabric panels, curtains and drapes using hot-water extraction and low-moisture steam cleaning systems. Targeted at commercial offices, hospitality venues, and educational facilities.
• Interior and Exterior Window Cleaning Professional window cleaning using water-fed poles, rope-access systems, and elevated work platforms for streak-free results on glass at all heights. Targeted at multi-storey commercial buildings, retail, and corporate facilities.
• Exterior Building Washing Building exterior cleaning using low-pressure washing, soft-wash techniques, and environmentally friendly cleaning agents to remove dirt, mould, and pollutants without damaging surfaces. Targeted at commercial property managers and building owners.
• Floor Restoration and Hard Floor Care

Quantifiable outcome

• Toitū Enviromark Diamond certified - highest level of environmental management certification in New Zealand
• +2 more outcomes

Named customers9 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered minor.

• Nurturing FamiliesminorOthersCity Cleaning supports Nurturing Families, a charity providing essential resources and support to families in need across Aotearoa New Zealand. The partnership includes helping maintain clean, safe warehouse environments, supporting the handling of donated items, and contributing to ongoing operational costs. Founded by Tayla Nasmith at just 12 years old, Nurturing Families helps hundreds of New Zealand families each month.
• Wellington Free AmbulanceminorOthersCity Cleaning is part of the Wellington Free Ambulance Business Collective, contributing to the Support Crew that helps fund their Emergency Ambulance Service. The partnership also includes maintaining clean, safe environments across their corporate offices and ambulance depots throughout the Greater Wellington and Wairarapa region. Wellington Free Ambulance responds to around 56,000 medical emergencies every year.
• Life Education Trust Kāpiti HorowhenuaminorOthersCity Cleaning supports Life Education Trust Kāpiti Horowhenua, which visits over 5,000 children from more than 30 local schools each year. The trust delivers engaging, practical programmes helping young people build confidence, understand their wellbeing, and make positive choices for their future.
• Wellington Free Ambulance Business CollectiveminorOthersMembership in the Wellington Free Ambulance Business Collective, supporting the Support Crew and Emergency Ambulance Service funding.
• TorkminorOthersSustainable consumables supplier providing Tork paper products with Environmental Product Declarations (EPDs) for full transparency, as well as Tork Constant Air Fresheners for washroom hygiene services.
• EcostoreminorOthersSustainable consumables supplier providing plant-based cleaning and personal-care products that are gentle, safe, and effective for cleaning.
• Eco BagsminorOthersSustainable supply partner providing compostable and sustainable rubbish liners that reduce plastic waste.

Scale indicators5 records

Recent moves1 record

Expansion highlights6 records

Broad incumbents

• Ventia: ASX-listed ANZ infrastructure and facility services operator providing cleaning, maintenance, and asset management to government and industrial clients — directly overlaps with City Cleaning's government, industrial, and corporate contract portfolio.
• OCS Group: UK-headquartered international facility services group operating across ANZ providing commercial cleaning, security, and integrated facility management — comparable to City Cleaning in core service offering but with global scale and broader service portfolio.
• ABM Industries: US-listed integrated facility services provider offering janitorial, parking, and HVAC across multiple verticals including healthcare, government, and aviation — comparable business model and enterprise/government contract focus, though operating in different geographies.
• Programmed Maintenance Services: ANZ-listed staffing and facility services provider (now part of Persol) offering commercial cleaning alongside broader property maintenance and workforce solutions — comparable customer verticals and integrated facility management positioning.
• Sodexo: French-listed global facility services and food services major with ANZ operations spanning cleaning, maintenance, and integrated FM — competes with City Cleaning for multi-national and government accounts in NZ where scale and global procurement credentials are valued.
• ISS A/S: Global facility services company with significant ANZ operations providing cleaning, property services, and workplace solutions — competes with City Cleaning on enterprise and government contracts, with broader service breadth and international scale as structural advantages.
• ServiceMaster Clean: Global commercial and residential cleaning franchise network with ANZ operations providing janitorial, carpet cleaning, and disaster restoration — directly comparable service portfolio to City Cleaning with carpet, upholstery, and commercial cleaning focus.
• Spotless Group (Downer): ANZ-based integrated facility services provider (now part of Downer EDI) offering commercial cleaning alongside broader catering, maintenance, and asset management — a larger incumbent competing with City Cleaning on multi-site government and corporate contracts across New Zealand.

Direct peers

• Jani-King: Global commercial cleaning franchise network with ANZ master franchise operations serving corporate, healthcare, and government clients — directly comparable to City Cleaning's commercial cleaning offering, particularly competing in mid-market contract segments.
• CrestClean: New Zealand's largest commercial cleaning franchise network, operating nationwide across offices, healthcare, education, and industrial sectors — the most direct local competitor to City Cleaning with overlapping service portfolio, multi-vertical coverage, and similar customer base in the NZ market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CITY Cleaning Services