Let's Get Care
Let's Get Care is an Australian government-approved home care provider offering the Support at Home aged care program to older Australians via Self, Part, or Full-Management options, delivered through a 10,000+ supplier network across all eight states and territories.
- Company typePrivate
- Founded1994
- HeadquartersMalvern East, Australia
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Let's Get Care does
Let's Get Care is an Australian government-approved home care provider headquartered in Malvern East, Melbourne, with a regional office in Sydney's Castle Hill. The company serves older Australians (65+) and Aboriginal and Torres Strait Islander Australians (50+) under the government's Support at Home aged care funding program, which provides eight tiered funding classifications (~$11,000 to $78,000 per year) plus two short-term pathways for restorative care (up to 12 weeks) and end-of-life care (up to $25,000 over 16 weeks). Clients can choose between Self-Management, Part-Management, or Full-Management models, and access a national network of 10,000+ vetted third-party care suppliers across all eight Australian states and territories. The company also coordinates access to the government's Assistive Technology and Home Modifications (AT-HM) Scheme.
The company's technology platform centers on two proprietary tools: the myCare App, a client-facing application that helps users align received services with care needs and communicate with providers; and Green Pencil, an accounts payable system that provides online visibility into Home Care Package fund balances, monthly statements, and inflow/outflow of purchases and payments, with reimbursements processed within 5 business days. A Supplier Management Tool allows clients to specify care requirements directly to providers. The platform is positioned as Australia's first government-approved self-managed Home Care Package offering, founded by aged care veterans with over 30 years of industry experience.
Let's Get Care operates a direct-to-consumer, inside-sales-driven go-to-market with phone-based consultation (1300 497 442), free tele-consultation booking, online self-service signup, and content marketing focused on Support at Home program education. Revenue is generated through three streams: a 10% care management fee deducted from quarterly client budgets (e.g., $156.10/hour for standard care management, $207.90/hour for restorative care), up to 10% administration fees on associate provider services, and coordination fees on assistive technology (up to 10% of quoted cost, capped at $500) and home modifications (up to 15%, capped at $1,500). The company has disclosed no external venture capital or private equity funding and is part of the myHomecare Group.
Let's Get Care firmographics
Firmographics- Name
- Let's Get Care
- Legal name
- Let's Get Care
- Website
- https://letsgetcare.com.au
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Let's Get Care is an Australian government-approved home care provider offering the Support at Home aged care program to older Australians via Self, Part, or Full-Management options, delivered through a 10,000+ supplier network across all eight states and territories.
- Ownership category
- akta.pro rank
Let's Get Care industry classification
Industry- Product category
- In-home Aged Care Services
- NAICS
- Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)
- akta.pro primary industry
- Companion Care & Social Support (non-clinical) (HLADAGAB)
- akta.pro secondary industries
- Palliative Care (Home-Based) Providers (HLAFAEAD), Family Caregiver Coaching, Education & Support (HSABAIAI)
Keywords
Where Let's Get Care is headquartered
LocationHeadquarters
- HQ city
- Malvern East
- HQ country
- Australia
- HQ region
- Oceania
Offices2 records
Markets served
Let's Get Care business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Care Management Fees: A 10% care management fee deducted from quarterly budget for ongoing care coordination services including planning, check-ins, clinical advice, and service adjustments. Care Management Fee is $156.10 per hour delivered weekdays 6am-6pm. Restorative Care Management is $207.90 per hour.
- Associate Provider Service Fees: Up to 10% administration fee on top of actual costs from associate service providers for oversight activities including worker screening, training in complaints and incident management procedures, and managing participant claiming and reimbursements
- Assistive Technology and Home Modifications Coordination: Coordination costs for home modifications: up to 15% of quoted cost (maximum $1,500). Administration costs for assistive technology: up to 10% of quoted cost (maximum $500)
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Care Management Fee - Weekdays 6am-6pm |
| Subscription | Monthly | Restorative Care Management - Weekdays 6am-6pm |
| Unit Pricing | Pay-as-you-go | Assistive Technology & Home Modifications Coordination |
| Other | Quarterly | Support at Home Funding Levels 1-8 |
| Other | Pay-as-you-go | Support at Home Short-term Pathways |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
Let's Get Care product offering
Product offeringCore offering
Let's Get Care is an Australian government-approved in-home aged care provider that delivers the Support at Home program across eight funding tiers (~$11,000–$78,000/year) to older Australians. Services are organized into Clinical Care, Everyday Living, and Independence Support categories and can be delivered via three management models (Self, Part, or Full Management) through a brokered national network of 10,000+ third-party care suppliers. The company complements its service delivery with proprietary digital tools (myCare App and Green Pencil) and supports short-term Restorative and End-of-Life care pathways.
Product overview
Let's Get Care is an Australian government-approved home care provider offering the Support at Home program — a modular aged care platform with three management tiers (Self-Management, Part-Management, and Full-Management) — complemented by a suite of service sub-products across Clinical Care, Everyday Living, and Independence Support categories. The company provides its own technology tools (myCare App for care management and Green Pencil for accounts payable) alongside access to the government's Assistive Technology and Home Modifications (AT-HM) Scheme. Two short-term pathways — Restorative Care and End-of-Life Care — extend the core offering for specific care situations. Services are delivered through a brokered national network of third-party suppliers, with clients able to bring their own carers onboard.
Differentiator
Problem solved
Functional benefit
Brands
- Green Pencil: Accounts payable system that gives clients online access to view their Home Care Package funds balance and monthly statements
- myCare App
Products and services
- Support at Home Program The primary service offering: an Australian Government-funded in-home aged care program providing eight funding classification levels (1–8, ranging ~$11,000–$78,000/year), two short-term pathways (Restorative Care and End-of-Life Care), and quarterly budget management with rollover flexibility. Services are grouped into Clinical, Independence, and Everyday Living categories.
- Self-Management Option A self-directed care management model where clients choose their own service suppliers, set their own schedules, and manage their own budgets with support from a dedicated Care Partner team. Clients receive tools and guidance to design their own care plan and budget.
- Part-Management Option A hybrid management model combining professional administrative support from a dedicated Care Manager with client autonomy over care decisions, scheduling, and supplier selection. Designed for clients who want guidance with setup but prefer to manage ongoing services themselves.
- Full-Management Option A fully managed care coordination service where the provider handles all aspects of care including personalised Care Plan creation, budget management, support worker coordination, and administrative tasks, allowing clients a hands-off, hassle-free home care experience.
- Clinical Care Services In-home clinical support services delivered by qualified nurses, allied health professionals, and care managers. Includes general nursing (wound care, continence support, medication management), allied health therapies (physiotherapy, podiatry, occupational therapy), nutritional support, restorative care pathway, and palliative care.
- Everyday Living Services Day-to-day household support services including domestic assistance (vacuuming, dusting, laundry, dishes), meal preparation and delivery, basic home maintenance and safety improvements, gardening (lawn mowing, pruning), and clutter management.
- Independence Support Services Services designed to maintain client independence and daily routines, including personal care (showering, dressing, grooming), respite care, transport assistance for medical appointments and community access, social support and companionship, therapy services, and community participation programs.
- Restorative Care Pathway A short-term aged care pathway under Support at Home providing up to 12 weeks (with a possible 4-week extension) of targeted allied health support to rebuild strength, confidence, and mobility after illness or injury. Funded separately from regular Support at Home budgets.
- End-of-Life Care Pathway A specialised Support at Home pathway for individuals with a life expectancy of three months or less, offering up to $25,000 in extra funding for up to 16 weeks of compassionate in-home palliative care. Replaces the existing Support at Home classification while active.
- Assistive Technology and Home Modifications (AT-HM) Scheme Access to equipment, mobility aids, safety modifications, and daily living equipment through the government's AT-HM Scheme, coordinated and set up by Let's Get Care with applicable coordination and administration fees.
Quantifiable outcome
- Doubling of care hours for some clients by reducing overhead costs
- +3 more outcomes
Companies that use Let's Get Care
Customer profileNamed customers4 records
Segments5 records
Ideal customer profiles4 records
Let's Get Care technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature4 records
Let's Get Care partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Australian UnitycoreLet's Get Care partners with Australian Unity, Australia's largest home care provider, to support clients who prefer fully managed care options. This partnership provides an option for clients who want additional support with coordination and service management while still enjoying choice and control over their care.
- Green PencilcoreInnovative partnership with Green Pencil, an accounts payable system that gives clients online access to their Home Care Package funds balance and monthly statements. Green Pencil allows clients to view inflow and outflow of purchases and payments, with all reimbursements processed within 5 business days. This transparency tool is revolutionary for package holders.
Scale indicators5 records
Recent moves5 records
Expansion highlights5 records
Let's Get Care competitors and assessment
Company assessmentDirect peers
- Silver Chain Group: Major Australian health and aged care provider delivering in-home clinical and personal care services nationally. Comparable scale, government-contracted home care services, and overlap in clinical care delivery.
- Baptcare: Victorian and Tasmanian aged care provider offering Home Care Packages alongside residential services. Competes directly for Support at Home clients in overlapping geographies (VIC, TAS).
- Anglicare: Australia-wide network of aged care providers delivering in-home care services under government-funded programs. Comparable scope, government-contracted services, and target demographic across multiple states.
- Australian Unity: Australia's largest home care provider and Let's Get Care's strategic partner. Operates a fully-managed home care model offering overlapping services under Support at Home, directly competing for the same elderly client base across all states.
- Bolton Clarke: One of Australia's largest not-for-profit aged care providers offering Home Care Packages, residential care, and retirement living. Directly competes for Support at Home funding and shares the same government-approved provider status.
- Home Instead Senior Care Australia: Global home care franchise operating in Australia providing personal care, companionship, and respite services to older adults. Comparable in-home, relationship-based care model targeting the same consumer segment.
- Uniting: Large NSW/ACT-aged care and community services provider delivering in-home aged care including HCPs and CHSP. Direct competitor in Let's Get Care's primary NSW and ACT markets.
Emerging players
- Mable: Australian digital marketplace connecting older Australians and people with disability to independent support workers. Closely comparable self-management/consumer-directed model, particularly for NDIS and aged care clients seeking choice and control.
- Five Good Friends: Australian in-home care technology platform combining a curated care worker network with digital tools for families. Highly comparable technology-enabled home care model targeting the same self-managed and part-managed aged care segments.
Broad incumbents
- myHomecare Group: Parent organisation of Let's Get Care operating multiple aged care brands across Australia. Provides consolidated scale, brand portfolio breadth, and overlapping service lines within the same group.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Let's Get Care social profiles
Digital presenceLet's Get Care financial estimates
Financial estimateRevenue estimate
Valuation estimate
Let's Get Care leadership team
Management profileNumber of profiles
Let's Get Care funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Let's Get Care M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Let's Get Care
What does Let's Get Care do?
Let's Get Care is an Australian government-approved in-home aged care provider that delivers the Support at Home program across eight funding tiers (~$11,000–$78,000/year) to older Australians. Services are organized into Clinical Care, Everyday Living, and Independence Support categories and can be delivered via three management models (Self, Part, or Full Management) through a brokered national network of 10,000+ third-party care suppliers. The company complements its service delivery with proprietary digital tools (myCare App and Green Pencil) and supports short-term Restorative and End-of-Life care pathways.
Is Let's Get Care a public or private company?
Let's Get Care is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Let's Get Care founded?
Let's Get Care was founded in 1994. It employs 101 to 250 people.
Where is Let's Get Care based?
Let's Get Care is headquartered in Malvern East, Australia, in the Oceania region.
How does Let's Get Care make money?
Three revenue lines are on record. Care Management Fees are the primary driver. The others are associate Provider Service Fees and assistive Technology and Home Modifications Coordination.
Who are Let's Get Care's main competitors?
Direct peers on record are Silver Chain Group, Baptcare, Anglicare, Australian Unity, Bolton Clarke, Home Instead Senior Care Australia and Uniting. Emerging players are Mable and Five Good Friends. myHomecare Group is listed as a broad incumbent.
Does Let's Get Care have an API?
No public API is recorded for Let's Get Care.
What industry is Let's Get Care in?
Let's Get Care's product category is In-home Aged Care Services. Its primary akta.pro industry code is HLADAGAB, Companion Care & Social Support (non-clinical), with a secondary code of HLAFAEAD, Palliative Care (Home-Based) Providers. Its NAICS code is 62161 and its SIC code is 8082.