Recoversure

What Recoversure does

Recoversure is an Australian independently-owned claims management services provider founded in 1990, operating from North Sydney under the legal entity Recoversure Pty Limited. The company specialises in end-to-end claims management for motor fleet operators - including car rental, car subscription, and commercial fleet businesses - and operates as an Authorised Representative of Delaney Kelly Golding Pty Ltd (AFSL No: 231146), holding CAPI Licence No: 411805022. Two named enterprise customers are East Coast Car Rentals (since 2020) and Carbar (since 2022), both in fleet-adjacent verticals.

The company offers a unified, digitally enabled claims management platform built around four service modules: Claims Management (the core platform), Under Excess Claims, Accident Management, and Telematics Integration. Supporting sub-products include QR-code-based accident scene image capture, digital claims assessment, a 24/7 real-time claims management portal (portal.recoversure.com.au), and a coordinated repair network. The telematics module ingests telematics data into the claims portal via API to enable instant first notification of loss, crash notifications, driver assistance, and improved liability outcomes. The company partners with top Australian insurers and uses an offshore administrative services provider in the Philippines.

The business model is B2B managed services: revenue is generated through service fees from end-to-end claims management for motor fleet operators, with quote-based pricing and multi-year enterprise contracts. Go-to-market is inside sales targeting Australian motor fleet operators via website quote request forms, phone outreach (Freecall 1800 290 577), and a dedicated client portal for existing customers. The company is privately held with no external venture or private equity funding disclosed in available sources.

Name

Recoversure

Legal name

Recoversure Pty Limited

Website

https://recoversure.com.au

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

Recoversure is a privately-held Australian claims management services provider that helps motor fleet operators (car rental, car subscription, commercial fleets) reduce vehicle downtime and recover costs via a digitally enabled claims platform with telematics, QR-code, and 24/7 portal capabilities.

Ownership category

akta.pro rank

Product category

Fleet Claims Management Services

NAICS

Business Support Services (5614)

akta.pro primary industry

Claims Advocacy & Loss Recovery Services (FSAEADAH)

Keywords

• Fleet claims management
• Motor fleet insurance
• Accident management services
• Telematics integration
• Claims management portal

Headquarters

HQ city

North Sydney

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Claims Management Services: Recoversure provides end-to-end claims management services to motor fleet operators. As an authorised representative of Delaney Kelly Golding Pty Ltd and partner with top Australian insurers, they manage the complete claims lifecycle for fleet vehicles. Revenue is generated through service fees for claims management, likely structured as ongoing contractual arrangements with fleet operators. The company also offers specialised services including under excess claims management, accident management, and telematics integration.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Recoversure is an Australian claims management services company that provides end-to-end digitally enabled claims management for motor fleet operators. The offering comprises four core service modules — Claims Management, Under Excess Claims, Accident Management, and Telematics Integration — supported by QR code image capture, digital assessment, a 24/7 real-time claims portal, and a repair network to reduce vehicle downtime and accelerate cost recoveries.

Product overview

Recoversure offers a unified digitally enabled claims management platform for motor fleets, comprised of four core service modules: Claims Management (the central platform), Under Excess Claims, Accident Management, and Telematics Integration. These are supported by sub-products including QR Code Technology for incident capture, Digital Assessment for claims processing, a 24/7 Claims Management Portal for real-time tracking, and a Repair Network for coordinated vehicle recovery. The platform is designed to digitally transform fleet operations by reducing the claims lifecycle and vehicle off-road time.

Differentiator

Problem solved

Functional benefit

Products and services

• Claims Management Fully digitally enabled end-to-end claims management service that captures incidents on the spot, reduces claim costs, enables third-party intervention, and increases recoveries against at-fault parties. Sold to motor fleet operators including car rental and car subscription businesses.
• Under Excess Claims Excess claims management service that reduces costs, increases recoveries, tracks claims via a 24/7 real-time portal, identifies trends, and generates customer workflows with task completion triggers. Designed for motor fleet operators handling under-excess claims.
• Accident Management End-to-end accident management solution including QR code image capture, digital assessment, 24/7 driver support, emergency services coordination, and repairer coordination to return vehicles to the road faster. Sold to motor fleet operators.
• Telematics Integration Integration service that pulls telematics data into the claims portal via API, enabling instant first notification of loss (FNOL), crash notifications, driver assistance, improved liability outcomes, and reduced insurance premiums. Designed for motor fleet operators.

Quantifiable outcome

• Reduced claims lifecycle through digital transformation
• +3 more outcomes

Named customers2 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Delaney Kelly Golding Pty LtdcoreStrategic or Co-development Partner
• Australia's Top Insurance CompaniescoreChannel Partner/ Reseller/ Distributor
• Philippines-based Service ProviderminorOthers

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Crawford & Company: Global third-party claims management and adjusting firm serving insurers and corporates across multiple lines including motor/fleet. Comparable to Recoversure as a claims management service provider, but at significantly larger scale and broader geographic footprint.
• Innovation Group: Provider of claims management technology and outsourced claims services to insurers globally. Comparable to Recoversure's combination of claims expertise and digital portal technology, though focused on broader insurance lines beyond motor fleets.
• McLarens: International insurance services firm specialising in claims adjusting, loss management and marine/specialty claims. Overlaps with Recoversure in motor fleet claims management from a managed-services perspective, though at much broader global scale.
• Gallagher Bassett: Third-party claims administration and managed care provider with operations across multiple geographies. Comparable to Recoversure as a third-party claims administrator serving corporate fleets and insurance carriers, though typically at much larger enterprise scale.
• Sedgwick: Global claims management, loss adjusting and managed repair services provider with major Australian/APAC operations. Competes with Recoversure in the motor/fleet claims segment but offers broader claims lines and enterprise scale.

Emerging players

• Coretex: Australia/NZ-based fleet telematics and compliance platform serving transport operators. Comparable to Recoversure's telematics integration capability and shared ANZ fleet customer base, but focused on telematics software rather than end-to-end claims management.
• Eroad: Trans-Tasman fleet telematics, electronic logging and transport management SaaS provider. Comparable to Recoversure on the telematics/connected-fleet dimension that anchors Recoversure's claims portal, though positioned as a software vendor rather than claims manager.
• Smartrak: Australia/NZ fleet telematics and management SaaS provider offering connected vehicle data to fleets. Comparable to Recoversure's telematics integration strategy, with overlap on fleet-side data capture that could feed into claims workflows.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks1 record

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Recoversure-101316055055420

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Recoversure