VoiceLog
VoiceLog (AnswerNet TPV) is a Horsham, PA-based third-party verification provider serving regulated industries — retail energy, healthcare, telecom, solar, and alternative lending — through a unified omnichannel platform combining live agent, IVR, digital/SMS, and video verification with fraud detection and analytics on AWS infrastructure.
- Company typePrivate
- Founded1990
- HeadquartersSan Antonio, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What VoiceLog does
VoiceLog is the public-facing brand for AnswerNet's Third-Party Verification (TPV) division, a Horsham, Pennsylvania-based contact center operator founded in 1990 that delivers compliance-grade verification services across regulated industries including retail energy (14 deregulated states), Medicare/healthcare, telecom and broadband, solar/home improvement lending, and merchant cash advance/alternative lending. The company's FOCUS Portal platform unifies live agent, IVR/automated, digital/SMS, and video verification channels with real-time dashboards, fraud detection (geo-confirmation, IP validation), voice biometrics, face verification, geolocation tracking, and analytics, all running on AWS infrastructure delivering 99.99% uptime.
The platform is supported by a network of 31 call centers handling approximately 125 million contacts per year for more than 10,000 clients, with cumulative volume exceeding 115 million verifications across 30+ languages. Enterprise security and compliance certifications include PCI DSS, SOC 2 Type II, and HIPAA, alongside industry-specific compliance expertise covering PUC, CMS, FCC, FTC, and state-level disclosure requirements.
Revenue is generated primarily through transaction-based pricing per verification, supplemented by subscription-style managed service elements (10-year CMS recording retention, API access, dedicated account support) and onboarding professional services. Distribution is hybrid: enterprise direct sales with dedicated vertical specialists (Energy, Healthcare, Telecom, Solar, Lending TPV specialists), self-serve access through FOCUS Portal, API integrations with Salesforce and EDI billing providers, and a 14-day free trial for inbound answering services. The company operates primarily in the United States and Canada with no global footprint claim.
VoiceLog firmographics
Firmographics- Name
- VoiceLog
- Legal name
- AnswerNet
- Website
- https://voicelog.com
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- VoiceLog (AnswerNet TPV) is a Horsham, PA-based third-party verification provider serving regulated industries — retail energy, healthcare, telecom, solar, and alternative lending — through a unified omnichannel platform combining live agent, IVR, digital/SMS, and video verification with fraud detection and analytics on AWS infrastructure.
- Ownership category
- akta.pro rank
VoiceLog industry classification
Industry- Product category
- Third-Party Verification Services
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Business Service Centers (56143)
- SIC
- Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Member Services & Contact Center Operations (TPA) (HLAEALAI), Medicare Plan Administration & Third-Party Services (TPA/BPO, Enrollment, Billing) (FSAIAGAI)
Keywords
Where VoiceLog is headquartered
LocationHeadquarters
- HQ city
- San Antonio
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
VoiceLog business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Third-Party Verification Services: Transaction-based TPV services across multiple channels (live agent, IVR, digital/SMS, video). Revenue generated per verification completed with customized pricing based on verification complexity, transaction volume, and service channel selected.
- Subscription/Managed Services: Ongoing portal access, compliance script maintenance, recording retention (including 10-year CMS requirements), API integrations, and dedicated account support bundled into service agreements.
- Professional Services: Custom script development, compliance review, system integration setup, and agent training for new client onboarding.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Custom Transaction-Based Pricing |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels9 records
VoiceLog product offering
Product offeringCore offering
VoiceLog delivers third-party verification (TPV) services for compliance-sensitive industries, providing customized verification solutions across live agent, IVR, digital/SMS, and video channels. The service is operated through the FOCUS Portal platform, which provides real-time access to recordings, transcripts, fraud detection, and analytics, and serves retail energy, healthcare, telecom, solar, and alternative lending clients.
Product overview
AnswerNet TPV delivers a unified verification platform with multiple service channels designed for compliance-sensitive industries. The core FOCUS Portal serves as the central platform, complemented by verification channels (Live Agent, IVR/Automated, Digital/SMS, and Video), and advanced add-on modules (Voice Biometrics, Face Verification, Geolocation Tracking). The architecture supports omnichannel delivery with live agent, IVR, digital, video, chat, SMS, and WhatsApp capabilities, all on one platform.
Differentiator
Problem solved
Functional benefit
Brands
- FOCUS Portal: A comprehensive verification platform providing real-time access to recordings, transcripts, fraud detection, role-based access, data redundancy with AWS backup, and analytics dashboards.
Products and services
- FOCUS Portal Centralized TPV platform offering real-time reports, fraud detection with geo-confirmation and IP validation, role-based access control, AWS cloud backup, unlimited downloads, and analytics dashboard for trends and insights. Designed for enterprise clients requiring compliance verification across regulated industries.
- Live Agent Verification Human-powered verification channel for complex transactions and high-stakes enrollments requiring personal touch, featuring bilingual agents (English and Spanish), extended hours 7 days a week, custom scripts, and real-time agent coaching. Targeted at enterprise clients in regulated industries.
- IVR / Automated Verification Self-service automated verification channel that scales instantly, available 24/7/365 with no hold times. Handles volume spikes without adding headcount and provides transcripts and audio recordings. Designed for clients needing scalable verification during peak seasons.
- Digital / SMS Verification Mobile-first verification channel completed in under 60 seconds (45-second average), capturing geo-location, IP address, and e-signature from the customer's phone with real-time geo-location tracking and IP address validation. Targeted at customers wanting fast self-service verification.
- Video Verification (Video-Verify TPV) Secure video link verification service adding another layer of trust and documentation for high-value transactions. Used for solar, home improvement, and contracts requiring extra documentation beyond standard audio verification.
- Telephonic Signature (T-Sig) Telephonic signature capability integrated with IVR automated verification, specifically designed for health insurance industry enrollments and CMS-compliant documentation. Targeted at Medicare brokers and healthcare payers.
Quantifiable outcome
- 1.6M+ verifications completed in 2025
- +6 more outcomes
Companies that use VoiceLog
Customer profileNamed customers2 records
Segments7 records
Ideal customer profiles2 records
VoiceLog technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability9 records
Feature8 records
VoiceLog partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered minor and core.
- Global BPO AllianceminorAnswerNet is a proud member of the Global BPO Alliance, a network of business process outsourcing providers enabling global coverage and collaborative service delivery across regions.
- ATSI (Association of Teleservices International)minorAnswerNet holds membership in ATSI (Association of Teleservices International), demonstrating commitment to industry standards and best practices in teleservices.
- SalesforcecoreSalesforce connector integration enabling seamless CRM data exchange and workflow automation for enterprise clients using Salesforce as their CRM platform.
- EDI Providers (Energy Billing Systems)coreIntegration with EDI (Electronic Data Interchange) providers for energy billing systems, enabling real-time enrollment data delivery to billing systems for retail energy clients.
- AWS (Amazon Web Services)coreCloud infrastructure built on AWS with redundant instances and automatic failover, maintaining 99.99% uptime and secure data storage.
Scale indicators10 records
Recent moves6 records
Expansion highlights5 records
VoiceLog competitors and assessment
Company assessmentEmerging players
- LiveVox: Cloud-based contact-center platform with compliance and risk-management features tailored to regulated industries. Competes in the same buyer conversations for compliance-grade voice workflows.
- Invoca: AI-powered call analytics and conversation intelligence platform. Adjacent to VoiceLog's speech and verification capabilities, with growing relevance to compliance-driven verticals like healthcare and telecom.
Broad incumbents
- Foundever (formerly Sitel Group): Major BPO group with CX, sales, and trust-and-safety operations. Comparable omnichannel contact-center capabilities and serves overlapping regulated verticals such as telecom and financial services.
- Genesys: Large omnichannel customer-experience platform with strong compliance and voice-AI capabilities. Comparable in supporting regulated-vertical contact centers via CCaaS infrastructure.
- Concentrix: Large global BPO with industry-specific CX solutions across healthcare, telecom, energy, and financial services. Overlaps with VoiceLog in regulated-vertical verification and customer-service work at greater scale.
- Teleperformance: Global leader in outsourced customer experience management with multilingual contact-center capabilities. Comparable in delivering multilingual verification and customer support, particularly for healthcare and financial services.
- Five9: Major CCaaS provider whose enterprise customers can self-build IVR, voice verification, and compliance workflows. Represents the platform-shift risk to VoiceLog's outsourced verification model.
- TTEC Holdings: Global CX/BPO incumbent with digital customer engagement, contact-center operations, and TPV-adjacent services. Much larger scale than VoiceLog but competes for the same regulated-industry verification and customer-experience mandates.
Direct peers
- TaskUs: Digital outsourcing provider with content moderation, customer service, and trust-and-safety operations. Direct overlap with VoiceLog on inbound/outbound contact-center work for regulated and high-fraud industries.
- Contact Center Compliance (CCC): Specialist in third-party verification and compliance services for energy, telecom, and insurance. Closest like-for-like TPV competitor to VoiceLog, serving the same retail-energy deregulated-state footprint.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
VoiceLog social profiles
Digital presenceVoiceLog compliance and trust
Trust signalCompliance3 records
VoiceLog financial estimates
Financial estimateRevenue estimate
Valuation estimate
VoiceLog leadership team
Management profileNumber of profiles
VoiceLog funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
VoiceLog M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about VoiceLog
What does VoiceLog do?
VoiceLog delivers third-party verification (TPV) services for compliance-sensitive industries, providing customized verification solutions across live agent, IVR, digital/SMS, and video channels. The service is operated through the FOCUS Portal platform, which provides real-time access to recordings, transcripts, fraud detection, and analytics, and serves retail energy, healthcare, telecom, solar, and alternative lending clients.
Is VoiceLog a public or private company?
VoiceLog is a private company. It is classified as unknown and is currently operating.
When was VoiceLog founded?
VoiceLog was founded in 1990. It employs 11 to 50 people.
Where is VoiceLog based?
VoiceLog is headquartered in San Antonio, United States, in the North America region.
How does VoiceLog make money?
Three revenue lines are on record. Third-Party Verification Services are the primary driver. The others are subscription/Managed Services and professional Services.
Who are VoiceLog's main competitors?
Emerging players on record are LiveVox and Invoca. Broad incumbents are Foundever (formerly Sitel Group), Genesys, Concentrix, Teleperformance, Five9 and TTEC Holdings. Direct peers are TaskUs and Contact Center Compliance (CCC).
Does VoiceLog have an API?
Yes. AnswerNet supports API integrations for CRM and billing system connectivity. They offer Salesforce connectors and custom flat-file delivery including CSV and XML formats. API integration consultation is available for specific integration needs.
What industry is VoiceLog in?
VoiceLog's product category is Third-Party Verification Services. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HLAEALAI, Member Services & Contact Center Operations (TPA). Its NAICS code is 56142 and its SIC code is 8741.