VoiceLog

What VoiceLog does

VoiceLog is the public-facing brand for AnswerNet's Third-Party Verification (TPV) division, a Horsham, Pennsylvania-based contact center operator founded in 1990 that delivers compliance-grade verification services across regulated industries including retail energy (14 deregulated states), Medicare/healthcare, telecom and broadband, solar/home improvement lending, and merchant cash advance/alternative lending. The company's FOCUS Portal platform unifies live agent, IVR/automated, digital/SMS, and video verification channels with real-time dashboards, fraud detection (geo-confirmation, IP validation), voice biometrics, face verification, geolocation tracking, and analytics, all running on AWS infrastructure delivering 99.99% uptime.

The platform is supported by a network of 31 call centers handling approximately 125 million contacts per year for more than 10,000 clients, with cumulative volume exceeding 115 million verifications across 30+ languages. Enterprise security and compliance certifications include PCI DSS, SOC 2 Type II, and HIPAA, alongside industry-specific compliance expertise covering PUC, CMS, FCC, FTC, and state-level disclosure requirements.

Revenue is generated primarily through transaction-based pricing per verification, supplemented by subscription-style managed service elements (10-year CMS recording retention, API access, dedicated account support) and onboarding professional services. Distribution is hybrid: enterprise direct sales with dedicated vertical specialists (Energy, Healthcare, Telecom, Solar, Lending TPV specialists), self-serve access through FOCUS Portal, API integrations with Salesforce and EDI billing providers, and a 14-day free trial for inbound answering services. The company operates primarily in the United States and Canada with no global footprint claim.

Name

VoiceLog

Legal name

AnswerNet

Website

https://voicelog.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

VoiceLog (AnswerNet TPV) is a Horsham, PA-based third-party verification provider serving regulated industries — retail energy, healthcare, telecom, solar, and alternative lending — through a unified omnichannel platform combining live agent, IVR, digital/SMS, and video verification with fraud detection and analytics on AWS infrastructure.

Ownership category

akta.pro rank

Product category

Third-Party Verification Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Business Service Centers (56143)

SIC

Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industries

Member Services & Contact Center Operations (TPA) (HLAEALAI), Medicare Plan Administration & Third-Party Services (TPA/BPO, Enrollment, Billing) (FSAIAGAI)

Keywords

• Third-party verification
• Call recording services
• Compliance verification
• Transaction verification
• Verification platform

Headquarters

HQ city

San Antonio

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Third-Party Verification Services: Transaction-based TPV services across multiple channels (live agent, IVR, digital/SMS, video). Revenue generated per verification completed with customized pricing based on verification complexity, transaction volume, and service channel selected.
2. Subscription/Managed Services: Ongoing portal access, compliance script maintenance, recording retention (including 10-year CMS requirements), API integrations, and dedicated account support bundled into service agreements.
3. Professional Services: Custom script development, compliance review, system integration setup, and agent training for new client onboarding.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels9 records

Core offering

VoiceLog delivers third-party verification (TPV) services for compliance-sensitive industries, providing customized verification solutions across live agent, IVR, digital/SMS, and video channels. The service is operated through the FOCUS Portal platform, which provides real-time access to recordings, transcripts, fraud detection, and analytics, and serves retail energy, healthcare, telecom, solar, and alternative lending clients.

Product overview

AnswerNet TPV delivers a unified verification platform with multiple service channels designed for compliance-sensitive industries. The core FOCUS Portal serves as the central platform, complemented by verification channels (Live Agent, IVR/Automated, Digital/SMS, and Video), and advanced add-on modules (Voice Biometrics, Face Verification, Geolocation Tracking). The architecture supports omnichannel delivery with live agent, IVR, digital, video, chat, SMS, and WhatsApp capabilities, all on one platform.

Differentiator

Problem solved

Functional benefit

Brands

• FOCUS Portal: A comprehensive verification platform providing real-time access to recordings, transcripts, fraud detection, role-based access, data redundancy with AWS backup, and analytics dashboards.

Products and services

• FOCUS Portal Centralized TPV platform offering real-time reports, fraud detection with geo-confirmation and IP validation, role-based access control, AWS cloud backup, unlimited downloads, and analytics dashboard for trends and insights. Designed for enterprise clients requiring compliance verification across regulated industries.
• Live Agent Verification Human-powered verification channel for complex transactions and high-stakes enrollments requiring personal touch, featuring bilingual agents (English and Spanish), extended hours 7 days a week, custom scripts, and real-time agent coaching. Targeted at enterprise clients in regulated industries.
• IVR / Automated Verification Self-service automated verification channel that scales instantly, available 24/7/365 with no hold times. Handles volume spikes without adding headcount and provides transcripts and audio recordings. Designed for clients needing scalable verification during peak seasons.
• Digital / SMS Verification Mobile-first verification channel completed in under 60 seconds (45-second average), capturing geo-location, IP address, and e-signature from the customer's phone with real-time geo-location tracking and IP address validation. Targeted at customers wanting fast self-service verification.
• Video Verification (Video-Verify TPV) Secure video link verification service adding another layer of trust and documentation for high-value transactions. Used for solar, home improvement, and contracts requiring extra documentation beyond standard audio verification.
• Telephonic Signature (T-Sig) Telephonic signature capability integrated with IVR automated verification, specifically designed for health insurance industry enrollments and CMS-compliant documentation. Targeted at Medicare brokers and healthcare payers.

Quantifiable outcome

• 1.6M+ verifications completed in 2025
• +6 more outcomes

Named customers2 records

Segments7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability9 records

Feature8 records

Partnerships

Five partnerships are on record, tiered minor and core.

• Global BPO AllianceminorChannel Partner/ Reseller/ DistributorAnswerNet is a proud member of the Global BPO Alliance, a network of business process outsourcing providers enabling global coverage and collaborative service delivery across regions.
• ATSI (Association of Teleservices International)minorOthersAnswerNet holds membership in ATSI (Association of Teleservices International), demonstrating commitment to industry standards and best practices in teleservices.
• SalesforcecoreTechnology or IntegrationSalesforce connector integration enabling seamless CRM data exchange and workflow automation for enterprise clients using Salesforce as their CRM platform.
• EDI Providers (Energy Billing Systems)coreTechnology or IntegrationIntegration with EDI (Electronic Data Interchange) providers for energy billing systems, enabling real-time enrollment data delivery to billing systems for retail energy clients.
• AWS (Amazon Web Services)coreTechnology or IntegrationCloud infrastructure built on AWS with redundant instances and automatic failover, maintaining 99.99% uptime and secure data storage.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• LiveVox: Cloud-based contact-center platform with compliance and risk-management features tailored to regulated industries. Competes in the same buyer conversations for compliance-grade voice workflows.
• Invoca: AI-powered call analytics and conversation intelligence platform. Adjacent to VoiceLog's speech and verification capabilities, with growing relevance to compliance-driven verticals like healthcare and telecom.

Broad incumbents

• Foundever (formerly Sitel Group): Major BPO group with CX, sales, and trust-and-safety operations. Comparable omnichannel contact-center capabilities and serves overlapping regulated verticals such as telecom and financial services.
• Genesys: Large omnichannel customer-experience platform with strong compliance and voice-AI capabilities. Comparable in supporting regulated-vertical contact centers via CCaaS infrastructure.
• Concentrix: Large global BPO with industry-specific CX solutions across healthcare, telecom, energy, and financial services. Overlaps with VoiceLog in regulated-vertical verification and customer-service work at greater scale.
• Teleperformance: Global leader in outsourced customer experience management with multilingual contact-center capabilities. Comparable in delivering multilingual verification and customer support, particularly for healthcare and financial services.
• Five9: Major CCaaS provider whose enterprise customers can self-build IVR, voice verification, and compliance workflows. Represents the platform-shift risk to VoiceLog's outsourced verification model.
• TTEC Holdings: Global CX/BPO incumbent with digital customer engagement, contact-center operations, and TPV-adjacent services. Much larger scale than VoiceLog but competes for the same regulated-industry verification and customer-experience mandates.

Direct peers

• TaskUs: Digital outsourcing provider with content moderation, customer service, and trust-and-safety operations. Direct overlap with VoiceLog on inbound/outbound contact-center work for regulated and high-fraud industries.
• Contact Center Compliance (CCC): Specialist in third-party verification and compliance services for energy, telecom, and insurance. Closest like-for-like TPV competitor to VoiceLog, serving the same retail-energy deregulated-state footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/voicelogtpv
• YouTubeyoutube.com/@Answernet
• Facebookfacebook.com/AnswerNet/events/?ref=page_internal&paipv=0&eav=AfbUPn8oCbO6T7pRAqTosj-j7sYriIkOGtr2eIL1lQ1J5S5NeR8iFAJk33K9mzk5oYU&_rdr
• LinkedInlinkedin.com/company/voicelog-tpv

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VoiceLog