Hume Community Housing

What Hume Community Housing does

Hume Community Housing is a registered, not-for-profit community housing provider founded in 1994, headquartered in Fairfield, NSW, and operating across 27 Local Government Areas in New South Wales. It manages approximately 5,000 properties serving more than 9,000 customers via a 170+ person team, with a $100m+ property development pipeline. Its portfolio spans the full housing continuum: crisis and transitional housing, Specialist Disability Accommodation (SDA) under the NDIS, social housing, and affordable housing, complemented by private rental support services (Rent Choice Start Safely, Private Rental Subsidy, Rent Start Bond Loan) and community programs including Senior Hubs ($5/month membership) and hireable community spaces.

The core operational technology is non-proprietary — standard tenancy management, repairs, and customer-service workflows accessible via a 1800 hotline, the humehousing.com.au portal, and four physical offices. Customer acquisition is fundamentally government-referral-driven: eligibility for social and affordable housing is determined by NSW Government criteria with intake through the NSW housing waitlist; crisis referrals flow via Link2Home; SDA eligibility is administered through the NDIS. Substantive revenue is therefore tied to government funding streams (Homes NSW, Housing Australia Future Fund Facility, NDIS) and recurring rent from sub-market tenancies, with the development pipeline creating incremental capital assets and future rental income.

The business model is mission-driven rather than profit-maximising. Revenue streams include recurring social and affordable housing rent, contracted crisis/transitional services, NDIS-funded SDA, and developer-style returns on new-build projects delivered in partnership with federal, state, and local government. Tenancy metrics — an average 10.6-year tenancy length and market penetration of approximately 1 in every 1,000 NSW residents — reflect long-duration customer relationships and stable government-mandated demand rather than competitive market dynamics.

Name

Hume Community Housing

Legal name

Hume Community Housing

Website

https://humehousing.com.au

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

51–100 employees

Short description

Hume Community Housing is a not-for-profit, NSW-registered community housing provider managing approximately 5,000 properties and serving 9,000+ customers across 27 Local Government Areas, delivering crisis, transitional, social, affordable, and NDIS-funded Specialist Disability Accommodation under government-referral pathways.

Ownership category

akta.pro rank

Product category

Community Housing Services

NAICS

Other Community Housing Services (624229), Temporary Shelters (624221), Assisted Living Facilities for the Elderly (623312), Services to Buildings and Dwellings (5617)

SIC

Services-Social Services (8300), Operators Of Apartment Buildings (6513), Real Estate Agents & Managers (For Others) (6531)

akta.pro primary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

akta.pro secondary industries

Affordable & Subsidized Housing Property Management (LIHTC, Section 8) (BPAJAFAD), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Senior Living Property Management (BPAJAGAI), Senior & Transitional Monthly Housing (THAMAFAJ)

Keywords

• Community housing services
• Affordable rental housing
• Social housing provision
• Crisis accommodation services
• Disability housing

Headquarters

HQ city

Fairfield

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Social Housing Rent: Long-term rental housing for people on very low to moderate incomes experiencing rental stress. Rent is set based on income levels and NSW Government eligibility criteria.
2. Affordable Housing Rent: Secure and reasonably priced rental options for individuals and families earning low to moderate incomes who find private rental too expensive but don't qualify for social housing.
3. Crisis and Transitional Housing Services: Short-term temporary accommodation for those experiencing homelessness or at risk, funded through government partnerships.
4. Specialist Disability Accommodation (SDA): Housing designed for individuals with significant functional impairments, funded under the National Disability Insurance Scheme (NDIS).
5. Property Development: Development of social and affordable housing properties, with a $100m+ development pipeline, generating assets and rental income.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels5 records

Core offering

Hume Community Housing is a not-for-profit community housing provider that delivers long-term social housing, affordable housing, crisis and transitional accommodation, and Specialist Disability Accommodation (SDA) across New South Wales, Australia. The organisation manages approximately 5,000 properties serving more than 9,000 customers across 27 Local Government areas, with a $100m+ property development pipeline. It also operates tenancy support services, seniors hubs, and community spaces, delivering a housing continuum from emergency accommodation through to stable long-term rental housing.

Product overview

Hume Community Housing is one of Australia's largest community housing providers, offering a comprehensive range of rental housing solutions across New South Wales. Their core products include Social Housing, Affordable Housing, Crisis Housing, Specialist Disability Accommodation (SDA), and Transitional Housing Programs. These are complemented by private rental support services including Rent Choice Start Safely, Private Rental Subsidy, and Rent Start Bond Loan. The organization also provides community services such as Senior Hubs and Community Spaces for Hire. Together, these products form a housing continuum from emergency crisis accommodation through to long-term social and affordable housing, designed to meet the diverse needs of customers at different stages of their housing journey.

Differentiator

Problem solved

Functional benefit

Brands

• Hume Community Housing: Full legal name and primary brand used by the organization

Products and services

• Social Housing

Quantifiable outcome

• Average tenancy length of 10.6 years indicates stable housing outcomes
• +2 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and supporting.

• Housing AustraliacoreStrategic or Co-development Partner · 26 May 2026Housing Australia is working with the NSW Government and Hume Housing to deliver new social and affordable homes in North Parramatta as part of the Minns Labor Government's Building Homes for NSW program. Housing Australia CEO Scott Langford stated pride in playing a central role in turning national investment into tangible outcomes, supporting delivery of safe, well-located, accessible homes offering long-term affordable housing security.
• Homes NSWcoreStrategic or Co-development PartnerHume delivers the South-West Sydney Temporary Accommodation Program (TAP) in partnership with Homes NSW. Hume provides safe temporary accommodation, helps build positive rental history, supports property searches, assists with transport to viewings, helps apply for bond assistance, and connects customers with service providers. TAP successfully supports thousands of individuals who have not been able to access Specialist Homelessness Services. Referrals to TAP are made through Link2Home or Homes NSW offices.
• Port Stephens CouncilsupportingStrategic or Co-development PartnerProvided Development Application approval for the Phillip Street, Raymond Terrace project. The Council's Port Stephens Local Housing Strategy and Housing Supply Plan supports diverse and affordable housing options across the region.

Scale indicators8 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Community Housing Limited (CHL): One of Australia's largest community housing providers, operating social and affordable housing portfolios across multiple states. Directly comparable to Hume in scale, mission, tenant base, and dependence on government funding streams.
• Mission Australia Housing: Division of Mission Australia providing social and affordable housing across multiple states. Comparable in scale, holistic support services model, and reliance on government funding; broader national footprint than Hume.
• St George Community Housing: NSW-based community housing provider delivering social and affordable housing in metropolitan Sydney. Comparable in geographic focus, customer base, and development pipeline approach.
• Bridge Housing: NSW-focused community housing provider delivering social and affordable rental housing. Comparable portfolio scale, integrated tenancy management model, and similar reliance on government subsidies and SDA income.
• Housing Choices Australia: National community housing provider offering social, affordable, and disability housing. Comparable in mission, multi-state operating model, and NDIS SDA focus, though larger and more geographically diversified than Hume.
• Evolve Housing: Large NSW-based community housing provider offering social, affordable, and transitional housing with a similar development pipeline model. Comparable in portfolio size, geographic focus, and reliance on Homes NSW and federal funding.
• Link Housing: NSW community housing provider operating in the Sydney metro and Hunter regions, notably overlapping with Hume's Maitland and Raymond Terrace footprint. Comparable service mix including SDA and affordable housing.
• Argyle Housing: NSW-based community housing provider with social, affordable, and disability housing product offerings. Comparable in scale, NSW focus, and blended funding model from Homes NSW and NDIS.
• BlueCHP: NSW-based community housing provider specialising in social and affordable rental housing including SDA. Comparable in registration status, partnership model with government, and customer demographics.

Regional players

• Wentworth Community Housing: Long-established Sydney-based community housing provider operating within NSW. Comparable in social housing portfolio and tenant management, but with different geographic concentration within greater Sydney.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• Xx.com/Humehousing
• Facebookfacebook.com/HumeHousing
• Instagraminstagram.com/humehousing

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hume Community Housing