Digicom

What Digicom does

Digicom sh.p.k. is an Albanian fiber optic internet service provider founded in 2014 and headquartered at the ABA Business Center in Tirana, operating exclusively in Albania under a limited liability company structure. The company built Albania's first 100% fiber optic access network from inception and has since extended that footprint to Durrës, Dhërmi, and Palasë. Its access layer runs on XGSPON technology, supplied and maintained under a strategic partnership with Nokia, following a full migration from ZTE equipment completed in 2020. The network currently supports residential service tiers from 500 Mbps (DIGI-Fi 500) up to 2.5 Gbps (DIGI-Fi 2.5 Gigabit), with Nokia Beacon 3.1 mesh Wi-Fi 6 equipment deployed at customer premises. The company also operates Digicom TV, an over-the-top streaming platform, and Digicom UP, a mobile application for account management, bill payment, and parental controls.

Digicom generates revenue almost entirely through monthly recurring subscriptions priced in Albanian Lekë, with the 500 Mbps plan at 1,390 Lekë, 1 Gbps at 1,690 Lekë, and 2.5 Gbps at 3,290 Lekë, alongside a promotional 1,000 Lekë/month entry price for the first six months of any tier. Complementary add-on services include Mesh Wi-Fi, Digihome+ multi-property discounts of up to 50%, a Back-up Line business-continuity service, a DIGI-FI Student plan, and a 30-day free trial of Digicom TV. The go-to-market combines a self-service online subscription portal, 24/7 phone-based customer care, and seven physical retail stores concentrated in Tirana and Durrës, including a location in the Toptani Shopping Center. The business serves residential consumers (primary), students, multi-property owners, and small/mid-market business customers; no large enterprise customers are disclosed.

The company has positioned itself as a technology leader within Albania, being the first to deliver Gigabit residential service in 2018 and the first in Albania and the broader region to deliver 2.5 Gbps in 2023, earning SpeedChecker certification as Albania's fastest internet provider in 2024 and 2025. It is GDPR- and AMA-compliant and has been an active member of the Albanian Telecommunication Union since 2019. No external funding rounds, acquisitions, or parent-company ownership are disclosed, and revenue figures are not publicly available.

Name

Digicom

Legal name

Digicom sh.p.k.

Website

https://digicom.al

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

51–100 employees

Short description

Digicom is an Albanian fiber optic ISP founded in 2014, delivering 100% FTTP internet (up to 2.5 Gbps), TV, and telephony to residential and small/mid-market business customers across Tirana, Durrës, and coastal Albania via a Nokia-powered XGSPON network.

Ownership category

akta.pro rank

Product category

Fixed Broadband Internet Service Provider

NAICS

Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

Fiber ISPs (FTTH/FTTP Retail Providers) (HDAIADAE)

akta.pro secondary industries

Fiber-to-the-Premises (FTTP/FTTH) Broadband Providers (HDAIABAC), Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

Keywords

• Fiber optic internet
• Fixed broadband services
• Telecommunications provider
• Internet service provider
• Digital television streaming

Headquarters

HQ city

Tirana

HQ country

Albania

HQ region

Europe

Offices11 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Internet Services: Monthly subscription fees for fiber optic internet plans ranging from 500 Mbps to 2.5 Gbps speeds. Recurring revenue from residential and business subscribers on contract basis.
2. TV Services: Digicom TV OTT platform subscription providing television content streaming on multiple devices. Includes free trial period for customer acquisition.
3. Telephony Services: Voice communication services provided over fiber optic network for residential and business customers.
4. Equipment Rental: Optional equipment such as Nokia Mesh Wi-Fi devices available to customers, likely as part of service packages or rental arrangements.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Digicom provides fiber optic internet, OTT television, and telephony services to residential and business customers across Albania via its 100% fiber-to-the-premises (FTTP) network. Internet service is sold in three speed tiers — 500 Mbps, 1 Gbps, and 2.5 Gbps — all delivered over XGSPON technology with Nokia equipment. Complementary offerings include a Digicom TV streaming platform, Nokia Mesh Wi-Fi home networking, a Back-up Line for business continuity, and the Digicom UP mobile app for account management.

Product overview

Digicom is an Albanian fiber optic internet service provider offering a comprehensive portfolio of connectivity and entertainment services. The core offering consists of three fiber internet tiers: DIGI-Fi 500 (500 Mbps), DIGI-Fi Gigabit (1 Gbps), and DIGI-Fi 2.5 Gigabit (2.5 Gbps), all delivered via 100% Fiber Optic and XGSPON network technology. Supporting the core internet service are complementary products including Digicom TV (OTT streaming platform), Digicom UP (customer management mobile app), Nokia Mesh Wi-Fi (home networking hardware), Digihome+ (multi-property discount program), Back-up Line (business continuity), and DIGI-FI Student (student-focused package). The company positions itself as Albania's fastest internet provider, certified by SpeedChecker for 2024-2025, with speeds reaching up to 2.5 Gbps in LAN and 1 Gbps on WiFi-6.

Differentiator

Problem solved

Functional benefit

Brands

• Digicom UP: Mobile application for bill payment and real-time customer support
• Digicom TV
• DIGI-FI

Products and services

• DIGI-Fi 500 Residential fiber internet subscription delivering 500 Mbps download and 50 Mbps upload speeds over Digicom's 100% fiber optic XGSPON network, priced at 1,390 Lekë/month for individual households and families in Albania.
• DIGI-Fi Gigabit Residential fiber internet subscription delivering 1 Gbps download and 100 Mbps upload speeds, priced at 1,690 Lekë/month, targeted at power users, streamers, and multi-device households.
• DIGI-Fi 2.5 Gigabit Premium residential fiber internet subscription delivering 2.5 Gbps download and 250 Mbps upload speeds via XGSPON technology, priced at 3,290 Lekë/month, positioned for gamers, remote workers, and heavy multi-device users.
• Digicom TV Over-the-top (OTT) television streaming subscription allowing customers to watch Digicom TV packages across multiple devices including TV, tablet, and smartphone, available with a 30-day free trial.
• Nokia Mesh Wi-Fi Home Wi-Fi solution combining Wi-Fi 6 with the Nokia Beacon 3.1 intelligent mesh system, providing premium whole-home wireless coverage on top of Digicom fiber internet subscriptions.
• Back-up Line Business-grade backup internet line service providing uninterrupted connectivity and continuous operation when the main internet service is interrupted, targeted at small and medium businesses in Albania.
• Telephony Voice telephony service delivered over Digicom's fiber optic network, available to residential and business customers as part of the bundled service portfolio.

Quantifiable outcome

• Average download speed of 93.84 Mbps based on 9,000+ user tests
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Three partnerships are on record, tiered core and minor.

• NokiacoreTechnology or Integration · 1 January 2020Strategic partnership with Nokia for network infrastructure. Entire Digicom network migrated from ZTE to Nokia equipment in 2020, providing trusted network with future-ready technology. Nokia Beacon 3.1 powers Digicom's Mesh Wi-Fi solution combining Wi-Fi 6 technology with intelligent mesh system.
• ATU (Albanian Telecommunication Union)coreStrategic or Co-development Partner · 1 January 2019Digicom joined the ATU family in 2019. ATU offers wholesale capacity in Albania through optical fibers for data and internet services, representing Albania's backbone network with 100% optical fiber infrastructure.
• SpeedCheckerminorOthersInternational company that conducts independent speed testing and certification. Certified Digicom as fastest internet provider in Albania for 2024 and 2025 based on user-conducted tests.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• ALBtelecom: Historic Albanian fixed-line incumbent and fiber broadband provider. Directly comparable to Digicom because it sells FTTH internet, TV and telephony to the same residential and business customers in Tirana and other Albanian cities, now operating under the One Albania brand.
• ABCom: Albanian fixed broadband and fiber ISP serving Tirana and other cities. Directly comparable as a domestic fiber ISP with similar product portfolio of internet, TV and telephony subscriptions.
• One Albania: Merged mobile + fixed operator formed from ALBtelecom and ONE. Closely comparable to Digicom because it offers fiber broadband, IPTV and bundled services across Albania, competing head-to-head for the same residential and SMB subscribers.
• Tring Communications: Albanian cable and fiber operator providing broadband, IPTV and telephony. Directly comparable to Digicom as a multi-service residential and business connectivity provider competing in the same Albanian cities.

Regional players

• IPKO Telecommunications: Kosovo-based fixed and mobile operator offering fiber broadband, IPTV and telephony. Comparable to Digicom as a neighboring Western Balkan ISP with a similar product mix and tier-1 infrastructure vendor relationships, though operating across the border rather than in Albania.
• Telemach Slovenia: Slovenian fiber, cable and mobile operator with Western Balkans footprint. Comparable to Digicom as a fiber-led residential broadband provider bundling internet, TV and voice over a modernized network, though at materially larger scale.
• Makedonski Telekom: Incumbent fixed and mobile operator in North Macedonia offering FTTH, IPTV and telephony. Comparable to Digicom as a Western Balkan fiber broadband provider with bundled residential and SMB services, although serving a different national market.

Broad incumbents

• A1 Slovenia / A1 Balkans: Part of A1 Telekom Austria Group, offering fiber broadband, mobile and bundled services across several Balkan markets. Comparable to Digicom as a converged fixed broadband competitor with broader scale and deeper product portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/digicom.al
• Instagraminstagram.com/digicom.al
• YouTubeyoutube.com/@digicom.al
• LinkedInlinkedin.com/company/digicom-albania

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Digicom