What Accessable does

Accessable is a New Zealand non-profit organisation that delivers disability and injury-related Equipment and Modification Services (EMS) under exclusive contract with the Ministry of Social Development (Whaikaha – Ministry of Disabled People) and ACC (Accident Compensation Corporation) in the greater Auckland and Northland regions. Founded in 2000 and now employing 101–250 staff, the organisation operates as a managed-services intermediary — receiving government funding, processing service requests through accredited health professionals (occupational therapists, physiotherapists, etc.), and delivering equipment loans (wheelchairs, beds, mobility aids), housing modifications (ramps, rails, level-access showers), vehicle modifications, repairs, maintenance, and equipment collection/refurbishment to eligible disabled and injured clients at no direct cost.

The company's central technology asset is aSAP (Accessable Service Application Platform), a proprietary CRM portal built on Microsoft Dynamics 365 and hosted on Microsoft Azure, with an additional Google Cloud EMEA (Odoo.sh) environment for operations. aSAP is the integration layer through which registered Assessors, ACC case owners, and approved suppliers submit service requests, track approvals, manage equipment trials, and process invoicing. Surrounding aSAP are differentiated service offerings including the ACCESS Clinic (specialist advisory service), Assessor Education and Training programmes, and a refurbishment/collection supply chain for reused Ministry-owned equipment.

Accessable's business model is government-contract managed services with no direct end-user charges. Revenue is generated exclusively through contracts with the Ministry (for EMS equipment, housing modifications, and vehicle modifications) and ACC (for housing modifications). The go-to-market is referral-driven through accredited assessors rather than direct consumer marketing. Customer concentration is effectively a duopoly of two government counterparties within a geographically bounded service area, which provides revenue predictability but limits diversification.

Name

Accessable

Legal name

Accessable

Website

https://accessable.co.nz

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

101–250 employees

Short description

Accessable is a New Zealand non-profit that delivers government-funded disability equipment, housing modifications, and vehicle modification services to disabled and injured individuals in the Auckland and Northland regions, managed through its proprietary aSAP CRM platform.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industry

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

Keywords

• Disability equipment services
• Housing modification services
• Vehicle modification services
• Mobility aid provision
• Accessibility support solutions

Headquarters

HQ city

Auckland

HQ country

New Zealand

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Government Contract Revenue: Accessable operates as a contracted service provider for the Ministry of Social Development (Whaikaha - Ministry of Disabled People) and ACC (Accident Compensation Corporation). Services are funded by government agencies and provided at no cost to eligible disabled and injured individuals. The company manages budgets for equipment and modification services on behalf of the Ministry.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Accessable delivers government-funded disability and injury support services across Auckland and Northland, New Zealand, providing disability equipment (wheelchairs, beds, mobility aids, shower chairs), housing modifications (ramps, rails, level-access showers, lifts), and vehicle modifications on referral from accredited assessors. Services are funded by the Ministry of Social Development (Whaikaha) and ACC and provided at no cost to eligible clients, with end-to-end management of assessment, procurement, delivery, installation, repair, and collection. The proprietary aSAP platform underpins service request management for assessors, case owners, and approved suppliers.

Product overview

Accessable is a New Zealand disability support services organisation offering a unified portfolio of equipment, housing modification, and vehicle modification services funded by the Ministry of Health (Disability Support Services) and ACC. The core technology product is aSAP (Accessable Service Application Platform), a proprietary CRM portal through which registered Assessors, case owners, and approved suppliers submit and manage service requests, equipment trials, housing applications, and vehicle modification requests. Around aSAP, Accessable delivers its services: Equipment Provision and Management (including repair, maintenance, and collection/reuse), Housing Modification Services (for both Ministry and ACC clients), and Vehicle Modification Services. Additional offerings include the ACCESS Clinic advisory service and Assessor Education and Training programmes. The organisation operates exclusively in the greater Auckland and Northland regions, partnering with Te Whatu Ora, the Ministry, and ACC.

Differentiator

Problem solved

Functional benefit

Products and services

• aSAP (Accessable Service Application Platform) Proprietary CRM portal built on Microsoft Dynamics 365 and Azure, used by registered Assessors, ACC case owners, and approved suppliers to submit and manage ACC housing applications and Ministry Equipment, Housing and Vehicle modification service requests, including equipment trials, catalogue usage, and status tracking.
• Equipment Provision Services (Ministry EMS) Assessment, funding, procurement, and delivery of disability equipment to Ministry (Whaikaha) clients in Auckland and Northland. Equipment is provided on long-term loan and sourced from warehouse stock or directly from approved suppliers, including new and refurbished items such as wheelchairs, beds, lifts, shower chairs, transfer aids, and walking frames.
• Equipment Repair and Maintenance Services Repair and maintenance services for Ministry-funded equipment on loan to disabled clients, provided at no charge. Includes standard business-hours repairs and urgent after-hours responses for safety-critical equipment.
• Equipment Collection Services Collection of Ministry-owned equipment that is no longer needed by a client. Collected equipment is refurbished and provided on loan to another disabled person in need, supporting reuse and asset recovery.
• Housing Modification Services (Ministry EMS) Funding management and project coordination for Ministry-funded housing modifications including rails, ramps, door widening, level access showers, and low-rise lifts for disabled people. Simple modifications are managed directly by assessors with approved builders; complex modifications are coordinated by Accessable.
• ACC Housing Modification Services End-to-end management of ACC-funded housing modifications for injured clients in Auckland and Northland. Accessable coordinates assessment, design, building works, and final sign-off, following NZ Standards Guidelines for Access and Mobility NZS4121:2001.
• Vehicle Modification Services Funding management and coordination for Ministry-funded vehicle modifications enabling disabled people to travel to work, study, or carry out caring roles. Accessable reviews complex modification solutions and engages approved vehicle modifiers.
• Professional Advisory Services (including ACCESS Clinic) Expert advisory services from Accessable's Professional Advisory Team for Ministry assessors, covering eligibility, criteria, and the most appropriate cost-effective solutions for clients. The ACCESS Clinic provides specialist guidance on complex equipment solutions, with advice requests submitted via aSAP and reviewed within 10–15 working days.
• Assessor Education and Training Workshops, training events, webinars, and orientation programmes for EMS Assessors covering EMS funding frameworks, service pathways, equipment solutions, and complex needs management. Events can be customised for assessor groups and held at Accessable or external venues.

Named customers1 record

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Six partnerships are on record, tiered core and supporting.

• Ministry of Social Development / Whaikaha - Ministry of Disabled PeoplecoreOthersPrimary government funding partner for Equipment and Modification Services (EMS). Accessable manages the Ministry budget for equipment and modifications for disabled and older people in Auckland and Northland. Services include equipment loans, housing modifications, and vehicle modifications.
• ACC (Accident Compensation Corporation)coreOthersGovernment corporation providing funding for housing modifications for injured clients in Auckland and Northland. Accessable manages housing modification services including design, planning, and contractor coordination for ACC clients.
• Te Whatu OrasupportingStrategic or Co-development PartnerHealthcare organization that Accessable partners with to deliver equipment, housing, and vehicle modification services. Shares information with Te Whatu Ora staff as part of care teams.
• Enable New ZealandsupportingStrategic or Co-development PartnerManages the national EMS Assessor Accreditation Framework for Disability Support Services. Also manages ACC equipment contract for clients outside Auckland/Northland. Accessable refers clients moving outside their service area to Enable New Zealand.
• Approved Equipment SupplierssupportingChannel Partner/ Reseller/ DistributorNetwork of approved equipment suppliers who provide equipment items to Accessable clients through the aSAP portal. Suppliers must comply with asset labeling requirements and purchase order terms and conditions.
• Approved Builders and ContractorssupportingChannel Partner/ Reseller/ DistributorRegistered, approved builders engaged to carry out housing modifications on behalf of the Ministry and ACC. Must follow NZ Standards Guidelines for Access and Mobility - Buildings and Associated Facilities NZS4121:2001.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Others

• Permobil: Global manufacturer of power wheelchairs and seating/mobility solutions; an upstream equipment supplier to organizations like Accessable rather than a direct competitor.
• Sunrise Medical: Global manufacturer of mobility and assistive equipment that supplies the wheelchairs and aids distributed through community equipment programs, positioned as an ecosystem supplier.

Regional players

• Independence Australia: Australian social enterprise supplying disability and healthcare equipment and support services to people with disabilities, comparable in mission and product focus but in a different geography.
• Scope Australia: Australian not-for-profit providing disability support and independent-living services; similar social-enterprise disability focus serving an adjacent market.
• Aruma: Large Australian disability services provider delivering supports that enable independent living, comparable in customer base and funding model (NDIS) but operating in Australia.
• EnableNSW: Australian government program providing assistive technology and equipment to people with disability and chronic conditions; same model but serving New South Wales rather than New Zealand.

Direct peers

• NRS Healthcare: UK provider of community equipment and assistive technology services under local-authority and NHS contracts, including delivery, refurbishment and reuse of mobility and daily-living aids.
• Enable New Zealand: Operates the same Ministry EMS equipment and modification services model for the rest of New Zealand outside Auckland/Northland and manages the national assessor accreditation framework; the closest structural analogue to Accessable.
• Millbrook Healthcare: UK contractor delivering community equipment, wheelchair and home-adaptation services for public funders, closely matching Accessable's equipment-plus-modifications scope.
• Medequip Assistive Technology: UK community equipment service provider contracted by public health/social care bodies to deliver, install, maintain and recover disability equipment on loan, mirroring Accessable's government-funded equipment model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/accessable

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Accessable