Trident Computer Resources
Trident Computer Resources (Service Express) is a multivendor data center services provider offering third-party hardware maintenance, managed infrastructure services, and proprietary ExpressConnect® monitoring across 15+ OEM brands for enterprise data center operators.
- Company typePrivate
- Founded1990
- HeadquartersEatontown, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Trident Computer Resources does
Trident Computer Resources, operating as Service Express, is a multivendor data center services provider founded in 1990 and headquartered in Eatontown, New Jersey, with a workforce of 101-250 employees. The company specializes in third-party hardware maintenance (TPM) and managed infrastructure services for enterprise data center operators, delivering multivendor support across server, storage, and network equipment from more than 15 original equipment manufacturers including Cisco, Dell EMC, HPE, IBM, Juniper, Lenovo, Oracle/Sun, and Nutanix. Its core offering enables customers to extend hardware lifecycles past OEM end-of-support dates at lower cost than original vendor contracts.
The product portfolio comprises four lines: Data Center Maintenance (the core TPM service), Managed Infrastructure Services (covering backup and recovery, IaaS, managed public cloud, infrastructure security, operating system management, and connectivity, powered by ServiceNow), Hardware Solutions (new and refurbished equipment sales plus IT asset disposition), and ExpressConnect®, a proprietary ticketing, monitoring, and account management platform with native integrations to 10+ third-party ticketing and monitoring tools. The company monetizes primarily through multi-year, quote-based managed services contracts sold via a field sales-led GTM motion and a full-service IBM Business Partner channel. In 2024, Service Express merged with Park Place Technologies, forming a combined data center maintenance platform; the company now operates as a strategic subsidiary of Park Place Technologies under the leadership of CEO Steve Studley and President Scott Swain.
Trident Computer Resources firmographics
Firmographics- Name
- Trident Computer Resources
- Legal name
- Service Express Inc.
- Website
- https://tridentusa.com
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Trident Computer Resources (Service Express) is a multivendor data center services provider offering third-party hardware maintenance, managed infrastructure services, and proprietary ExpressConnect® monitoring across 15+ OEM brands for enterprise data center operators.
- Ownership category
- akta.pro rank
Trident Computer Resources industry classification
Industry- Product category
- Third-Party Hardware Maintenance
- NAICS
- Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Other Computer Related Services (541519)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Equipment Rental & Leasing, Nec (7359)
- akta.pro primary industry
- Server Hardware Platforms (Rack/Tower/Blade) (HDABADAA)
- akta.pro secondary industry
- IT Asset Disposition (ITAD) Services (Data-Bearing Asset Handling) (BPALAIAA)
Keywords
Where Trident Computer Resources is headquartered
LocationHeadquarters
- HQ city
- Eatontown
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Trident Computer Resources business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D
Revenue model
- Data Center Maintenance Services: Multivendor server, storage, network and software support maintenance contracts. Provides coverage for hardware past OEM support end-of-life dates, offering an alternative to OEM maintenance agreements.
- Managed Infrastructure Services: Managed Backup & Recovery, Managed Operating Systems, Infrastructure as a Service, Connectivity Services, Infrastructure Security Services, Managed Service Delivery, Managed Public Cloud, and Application Services delivered through certified experts.
- Hardware Solutions: Data center hardware sales including new and refurbished equipment, as well as IT Asset Disposition services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Customized maintenance and service agreements |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
Trident Computer Resources product offering
Product offeringCore offering
Trident Computer Resources is a multivendor data center services provider specializing in third-party maintenance (TPM) and technical support for enterprise IT infrastructure. The company maintains server, storage, and network hardware across 15+ OEM brands past OEM end-of-life, offers managed infrastructure services including managed backup and IaaS, and provides hardware solutions spanning sales, installation, and IT asset disposition.
Product overview
Service Express is a data center maintenance and managed infrastructure services provider offering a multi-vendor hardware support portfolio alongside proprietary software platforms. The core offering includes Data Center Maintenance for enterprise server, storage, and network hardware across 16+ OEM vendors, supplemented by Managed Infrastructure Services covering backup/recovery, IaaS, and security. Hardware Solutions provides equipment sales and IT asset disposition. ExpressConnect® is the proprietary customer-facing platform that unifies ticketing, monitoring, and account management into a single interface, integrating with over 10 third-party ticketing and monitoring tools. The company operates as a Park Place Technologies company following a merger.
Differentiator
Problem solved
Functional benefit
Brands
- ExpressConnect: A ticketing and account management platform for server, storage and network maintenance. Provides monitoring, ticketing, account management, and integrations capabilities.
Products and services
- Data Center Maintenance (Third-Party Maintenance)
Quantifiable outcome
- $5 million savings for international delivery company across 28+ locations
- +1 more outcomes
Companies that use Trident Computer Resources
Customer profileNamed customers5 records
Segments2 records
Ideal customer profiles1 record
Trident Computer Resources technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature3 records
Trident Computer Resources partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Park Place TechnologiescoreService Express merged with and is now part of Park Place Technologies, forming a combined organization for expanded data center maintenance and managed services capabilities.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
Trident Computer Resources competitors and assessment
Company assessmentEmerging players
- TierPoint: TierPoint is a colocation, cloud, and managed services provider serving mid-market and enterprise data center customers. Competes in the managed infrastructure services segment adjacent to Service Express's managed services portfolio.
Broad incumbents
- CenturyLink / Lumen Technologies: Lumen (formerly CenturyLink) provides global managed infrastructure, cloud, and connectivity services to enterprise customers. While not a pure-play TPM, it competes in the same managed infrastructure services and data center outsourcing segments where Service Express operates.
- CDW Corporation: CDW is a large multi-brand IT solutions provider selling hardware, software, and managed services to enterprise customers. Competes in the enterprise hardware and services segment relevant to Service Express's customer base.
- Park Place Technologies: Park Place Technologies is one of the largest independent third-party data center maintenance providers globally. Service Express merged with and became part of Park Place Technologies in 2024, making PPT the direct acquirer and operating parent. Overlap is comprehensive across multivendor server, storage, and network maintenance, managed services, and ITAD.
- Insight Enterprises: Insight is a global IT solutions and managed services provider offering hardware sales, maintenance, and managed services to enterprise data center customers. Overlaps with Service Express's hardware solutions and managed infrastructure services portfolios.
Direct peers
- Rahi Systems: Rahi provides multivendor data center hardware maintenance, managed IT services, and IT asset disposition. Directly comparable to Service Express across TPM core offering, parts logistics, and global service delivery model, targeting similar enterprise data center customers.
- Expedient: Expedient is a managed cloud, colocation, and data center services provider named as a Service Express enterprise customer. Comparable in target market and complementary in service portfolio (managed infrastructure / private cloud vs. hardware maintenance).
- Curvature: Curvature is a global independent provider of enterprise multi-vendor network and server maintenance, IT asset disposition, and hardware sales — closely matching Service Express's TPM, hardware solutions, and ITAD offerings for enterprise data center operators.
- AHEAD: AHEAD is a managed services and data center solutions provider with strong multivendor support across enterprise hardware and managed cloud capabilities. Comparable in target market (enterprise data centers), service breadth (managed services + hardware solutions), and go-to-market motion.
Regional players
- Zelis / Sirius Computer Solutions (CDW): Sirius Computer Solutions (acquired by CDW) is a multi-OEM hardware and managed services provider serving enterprise customers. Comparable multivendor support, hardware sales, and managed services delivery model to Service Express.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Trident Computer Resources social profiles
Digital presenceTrident Computer Resources financial estimates
Financial estimateRevenue estimate
Valuation estimate
Trident Computer Resources leadership team
Management profileNumber of profiles
Profiles2 records
Trident Computer Resources funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Trident Computer Resources M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Trident Computer Resources
What does Trident Computer Resources do?
Trident Computer Resources is a multivendor data center services provider specializing in third-party maintenance (TPM) and technical support for enterprise IT infrastructure. The company maintains server, storage, and network hardware across 15+ OEM brands past OEM end-of-life, offers managed infrastructure services including managed backup and IaaS, and provides hardware solutions spanning sales, installation, and IT asset disposition.
Is Trident Computer Resources a public or private company?
Trident Computer Resources is a private company. It is classified as unknown and is currently operating.
When was Trident Computer Resources founded?
Trident Computer Resources was founded in 1990. It employs 101 to 250 people.
Where is Trident Computer Resources based?
Trident Computer Resources is headquartered in Eatontown, United States, in the North America region.
How does Trident Computer Resources make money?
Three revenue lines are on record. Data Center Maintenance Services are the primary driver. The others are managed Infrastructure Services and hardware Solutions.
Who are Trident Computer Resources's main competitors?
TierPoint is listed as an emerging player. Broad incumbents are CenturyLink / Lumen Technologies, CDW Corporation, Park Place Technologies and Insight Enterprises. Direct peers are Rahi Systems, Expedient, Curvature and AHEAD. Zelis / Sirius Computer Solutions (CDW) is listed as a regional player.
Does Trident Computer Resources have an API?
No public API is recorded for Trident Computer Resources.
What industry is Trident Computer Resources in?
Trident Computer Resources's product category is Third-Party Hardware Maintenance. Its primary akta.pro industry code is HDABADAA, Server Hardware Platforms (Rack/Tower/Blade), with a secondary code of BPALAIAA, IT Asset Disposition (ITAD) Services (Data-Bearing Asset Handling). Its NAICS code is 541513 and its SIC code is 7373.