CyberCare
CyberCare is a private Lithuanian B2B customer care services provider that combines proprietary GenAI automation (LangChain/LangGraph-based) with 400+ multilingual Customer Success Managers to deliver 24/7 support to global technology companies, primarily within its Tesonet parent ecosystem.
- Company typePrivate
- Founded2021
- HeadquartersVilnius, Lithuania
- Headcount101–250
- GTM typeB2B
- OfferingServices
What CyberCare does
CyberCare is a private B2B managed customer-care services provider headquartered in Vilnius, Lithuania, founded in April 2021 as a spin-off of Tesonet Group's internal customer service department. The company delivers AI-augmented support to global technology companies, primarily within the Tesonet ecosystem, blending proprietary GenAI automation built by its in-house AI Labs division with a workforce of 400+ multilingual Customer Success Managers operating 24/7 across 170+ countries. Productized offerings include AI-powered chatbots and email bots, Help Center management, and strategic data insights; the company reports handling 4M+ customer interactions and 1.5M+ AI-automated inquiries annually.
The underlying technology stack is built around GenAI orchestration using LangChain, LangGraph, and Model Context Protocol (MCP), with Retrieval-Augmented Generation (RAG), intent classification, multi-tenancy, and human-escalation mechanisms for complex cases. CyberCare AI Labs — a sub-brand launched internally — develops custom solutions such as the GenAI Chatbot (built in six weeks), the Ticket Bot (capable of handling 300,000+ email cases per year), and the Saily Chatbot for an eSIM brand. The architecture is positioned as Compound AI Systems that treat the LLM as a logic engine with vector memory, API integration, and Python interpreters for complex math, supporting dynamic test-time scaling.
CyberCare generates revenue through negotiated managed-services contracts with enterprise clients, sold via direct B2B sales within and beyond the Tesonet network; pricing is not publicly disclosed. Publicized customers are concentrated in the Tesonet ecosystem — NordVPN, NordPass, NordLocker, NordLayer, NordVI, Surfshark, Saily, and ncogn — covering cybersecurity, VPN, and eSIM verticals. Delivery is distributed across offices in Vilnius and Kaunas (Lithuania), Lviv (Ukraine), and Cebu City (Philippines). The company is led by CEO Ina Bielskė, who succeeded founder Dainius Vanagas in May 2024 to refocus on AI-driven service quality.
CyberCare firmographics
Firmographics- Name
- CyberCare
- Legal name
- CyberCare, UAB
- Website
- https://cybercare.cc
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- CyberCare is a private Lithuanian B2B customer care services provider that combines proprietary GenAI automation (LangChain/LangGraph-based) with 400+ multilingual Customer Success Managers to deliver 24/7 support to global technology companies, primarily within its Tesonet parent ecosystem.
- Ownership category
- akta.pro rank
CyberCare industry classification
Industry- Product category
- Managed Customer Care Services
- NAICS
- Telephone Call Centers (56142), Custom Computer Programming Services (541511)
- SIC
- Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)
Keywords
Where CyberCare is headquartered
LocationHeadquarters
- HQ city
- Vilnius
- HQ country
- Lithuania
- HQ region
- Europe
Offices4 records
Markets served
CyberCare business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed Customer Care Services: CyberCare provides comprehensive AI-powered customer care as a managed service to technology companies. Revenue is generated through long-term B2B contracts with clients like NordVPN, Surfshark, NordPass, and others. The company blends smart automation (AI chatbots, email bots) with human Customer Success Managers to deliver customer-first experiences across 170+ countries.
- AI-powered automation solutions: Custom GenAI chatbot development and deployment services. The company builds proprietary AI solutions including chatbots, ticket bots, and email automation tools that handle client inquiries at scale (300,000+ cases annually for ticket bot alone).
Go-to-market motion2 records
Distribution channels1 record
Marketing channels8 records
CyberCare product offering
Product offeringCore offering
CyberCare is a B2B managed customer care provider for global technology companies, blending proprietary GenAI automation (chatbots, email bots, ticket bots) with 400+ human Customer Success Managers to deliver 24/7 multilingual support across 170+ countries. Services include outsourced customer support, Help Center content management, and strategic analytics derived from customer inquiry data. The company develops its AI tooling in-house via CyberCare AI Labs and serves clients such as NordVPN, NordPass, NordLayer, NordLocker, Surfshark, Saily, and ncogn.
Product overview
CyberCare is an AI-powered customer care company serving global tech companies. The core offering combines GenAI automation (developed by CyberCare AI Labs) with human support teams. Key products include: GenAI Chatbot (custom generative AI chatbot built in 6 weeks), Ticket Bot (email automation handling 300K+ cases annually), and Saily Chatbot (for eSIM service). These AI solutions work alongside 400+ Customer Success Managers providing 24/7 support. The company also provides Help Center management and strategic insights services. All AI products are built in-house using architectures like LangChain and LangGraph, with human escalation capabilities for complex cases.
Differentiator
Problem solved
Functional benefit
Brands
- CyberCare AI Labs: In-house team developing GenAI automation and data solutions for customer care operations.
Products and services
- AI-Powered Customer Care Managed AI-augmented 24/7 customer care service for global technology companies, combining proprietary GenAI chatbots and email bots with human Customer Success Managers to handle high-volume multilingual customer inquiries.
- Customer Success Teams 24/7 expert Customer Success Teams of 400+ trained managers who help end users worldwide navigate tech products and handle complex or high-value interactions requiring human judgment.
- Help Center Management Service that streamlines and manages content for product self-help centers, enabling end users to resolve issues and find value independently through AI-anticipated contextual search.
- Strategic Insights Analytics service that gathers and analyses client inquiry data to produce insights that help technology-company clients shape product development and improve service quality.
- GenAI Chatbot Custom generative-AI chatbot built on LangChain/LangGraph for client customer-care operations, supporting multilingual empathetic conversations, chain-of-thought reasoning, intent classification, and human escalation.
- Ticket Bot AI-powered email automation product that recognizes thousands of client request types and provides immediate automated responses, freeing Customer Success Managers to focus on higher-value problem-solving.
- Saily Chatbot AI-based chatbot delivered for the Saily eSIM service to handle simple customer support queries with faster responses and improved overall service quality.
Quantifiable outcome
- 4M+ solutions provided each year
- +4 more outcomes
Companies that use CyberCare
Customer profileNamed customers8 records
Segments1 record
Ideal customer profiles1 record
CyberCare technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability7 records
Feature7 records
CyberCare partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- TesonetcoreCyberCare is part of Tesonet - a network of 3,500+ professionals working alongside brands like NordVPN, Surfshark, and Hostinger. Companies share knowledge, mentorship, networks, and technology. CyberCare operates as a subsidiary with shared infrastructure, systems, web hosting, and technology. The relationship enables internal career mobility across the Tesonet ecosystem.
Scale indicators8 records
Recent moves9 records
Expansion highlights6 records
CyberCare competitors and assessment
Company assessmentBroad incumbents
- Foundever: Major customer experience BPO (formerly Sitel Group) with global delivery and digital CX capabilities. Direct competitor for enterprise tech customer care contracts; broader scale and industry coverage than CyberCare.
- Teleperformance: One of the world's largest outsourced customer experience management providers, serving tech and digital clients globally. Comparable to CyberCare as a 24/7 multilingual CX outsourcer, though far broader in industry coverage.
- Concentrix: Global BPO incumbent with a large CX practice serving technology clients worldwide. Overlaps with CyberCare on outsourced customer support delivery but at much greater scale and across all industries, not specialized in tech/cybersecurity.
- TTEC (ttec): Large customer experience technology and services company offering outsourced support and AI-enabled CX solutions. Comparable as a managed CX provider targeting technology clients, with a broader portfolio than CyberCare's cybersecurity focus.
Emerging players
- Ada: AI-native customer service automation platform used by digital-first brands. Comparable to CyberCare's chatbot and email-bot capabilities as an AI agent layer, though delivered as SaaS rather than a managed service.
- SupportLogic: AI-driven customer support analytics and case management platform serving B2B SaaS companies. Comparable as an AI layer for enterprise customer support, focusing on insights/triage that overlap with CyberCare's Strategic Insights product.
- Netomi: AI customer service platform providing autonomous resolution across email, chat, and voice. Overlaps with CyberCare's GenAI automation products as a software alternative to CyberCare's managed services-plus-AI offering.
- Sierra (AI agents): AI agent platform for customer experience, founded by enterprise software veterans. Comparable to CyberCare's Compound AI Systems ambition and chatbot productization, though operating as a pure software vendor.
- Cresta: GenAI-powered contact center intelligence platform that augments human agents with real-time AI assistance. Comparable to CyberCare's AI Labs automation roadmap, though focused on software rather than managed services delivery.
Direct peers
- TaskUs: Public BPO specializing in digital customer experience outsourcing for tech-forward clients, including high-growth SaaS and consumer tech. Directly comparable as a managed CX services provider competing for the same enterprise tech contracts CyberCare serves.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
CyberCare social profiles
Digital presenceCyberCare financial estimates
Financial estimateRevenue estimate
Valuation estimate
CyberCare leadership team
Management profileNumber of profiles
Profiles11 records
CyberCare funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CyberCare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CyberCare
What does CyberCare do?
CyberCare is a B2B managed customer care provider for global technology companies, blending proprietary GenAI automation (chatbots, email bots, ticket bots) with 400+ human Customer Success Managers to deliver 24/7 multilingual support across 170+ countries. Services include outsourced customer support, Help Center content management, and strategic analytics derived from customer inquiry data. The company develops its AI tooling in-house via CyberCare AI Labs and serves clients such as NordVPN, NordPass, NordLayer, NordLocker, Surfshark, Saily, and ncogn.
Is CyberCare a public or private company?
CyberCare is a private company. It is classified as corporate owned and is currently operating.
When was CyberCare founded?
CyberCare was founded in 2021. It employs 101 to 250 people.
Where is CyberCare based?
CyberCare is headquartered in Vilnius, Lithuania, in the Europe region.
How does CyberCare make money?
Two revenue lines are on record. Managed Customer Care Services are the primary driver. The others are AI-powered automation solutions.
Who are CyberCare's main competitors?
Broad incumbents on record are Foundever, Teleperformance, Concentrix and TTEC (ttec). Emerging players are Ada, SupportLogic, Netomi, Sierra (AI agents) and Cresta. TaskUs is listed as a direct peer.
Does CyberCare have an API?
No public API is recorded for CyberCare.
What industry is CyberCare in?
CyberCare's product category is Managed Customer Care Services. Its primary akta.pro industry code is BPAEAIAI, Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents). Its NAICS code is 56142 and its SIC code is 8741.