System Repaircenter GmbH

What System Repaircenter GmbH does

System Repaircenter GmbH (SRC) is a German device repair and refurbishment service provider headquartered in Leipzig at Stöhrerstraße 17, with a secondary workshop in Halle (Saale). Founded in 2004 as a wholly-owned subsidiary of SafeToNet Family Store GmbH, the company operates a six-person technical team that delivers hardware repair services for smartphones, tablets, smartwatches, laptops, and PlayStations across multiple brands including Apple, Samsung, Huawei, Google, Sony, Xiaomi, LG, Nokia, Blackberry, HTC, and Motorola. The company states 76,716 cumulative successful repairs over its 18-year operating history and addresses damage categories including display replacement, battery swap, water damage treatment, data recovery, camera replacement, and backcover replacement. Beyond repair labour, SRC purchases used devices, refurbishes them in-house, and resells them through a refurbed certified pre-owned programme with a 12-month guarantee.

The business runs a hybrid physical channel model anchored by two owned workshops and supplemented by 81 third-party drop-off points distributed across Germany, comprising Telekom Exklusiv Partners, O2 Quality Partners, Vodafone Premium Fachhandel, and independent Mobilfunkshops. Customers initiate service through an online repair request form, phone, or email, and marketing relies on organic social (Instagram, Facebook), word-of-mouth referrals, Google search, and local flyers, with no paid advertising referenced. Revenue is generated from three streams: per-repair service fees (quote-based pricing, not publicly disclosed), insurance claim reimbursements via certified partnership with Wertgarantie, Assurant, and mobile GARANTIE, and one-time resale of refurbished devices. A €25 diagnostic fee is charged for cost estimates and credited against the final invoice if the customer proceeds with repair. The company also serves insurance policyholders and small and medium businesses alongside its primary consumer base.

There is no proprietary technology platform, software product, or algorithmic capability described; the core operational capability is skilled technician labour for hardware repair. SRC holds no patents or trademarks, has not raised external funding, and operates entirely within Germany.

Name

System Repaircenter GmbH

Legal name

System Repaircenter GmbH

Website

https://src-leipzig.de

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1–10 employees

Short description

System Repaircenter GmbH is a German device repair and refurbishment service provider operating two workshops in Leipzig and Halle with 81 nationwide partner drop-off points, offering hardware repair for smartphones, tablets, smartwatches, laptops, and PlayStations to consumers and insurance policyholders.

Ownership category

akta.pro rank

Product category

Consumer Electronics Repair Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (8112), Personal and Household Goods Repair and Maintenance (8114)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro industry

PRIMARYCRACAJAA

Consumer Device Repair Services (Phones, Tablets, PCs)

Consumer Products & Retail/Consumer Electronics & Appliances Retail/Electronics Repair, Refurbished & Pre-Owned Retail

SECONDARYCRACAJAD

Certified Refurbished Electronics Retail

Consumer Products & Retail/Consumer Electronics & Appliances Retail/Electronics Repair, Refurbished & Pre-Owned Retail

SECONDARYCRACAJAJ

Data Recovery, Device Unlocking & Software Repair Services

Consumer Products & Retail/Consumer Electronics & Appliances Retail/Electronics Repair, Refurbished & Pre-Owned Retail

Keywords

• Mobile device repair
• Smartphone repair services
• Refurbished device sales
• Tablet and laptop repair
• Insurance claim repair

Headquarters

HQ city

Leipzig

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Device Repair Services: One-time repair fees charged to customers for diagnosing and fixing damaged smartphones, tablets, laptops, PlayStations, and smartwatches. Services include display replacement, battery swap, camera replacement, backcover replacement, water damage treatment, and data recovery. Revenue is recognised upon completion of repair. Insurance company reimbursements for covered repairs represent an indirect revenue stream through partnered insurance providers (Wertgarantie, Assurant, mobile GARANTIE).
2. Refurbed / Certified Pre-Owned Device Sales: The company purchases used smartphones and tablets from customers, refurbishes them in its Leipzig and Halle workshops, and resells them under a refurbed programme. Devices are sold with a 12-month guarantee. This creates a one-time transaction revenue stream per device sold.
3. Device Trade-In / Purchase: The company buys used devices from customers who want to upgrade, making an offer after inspection. This is a purchase transaction where SRC acquires ownership of the device.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

System Repaircenter GmbH is a specialist consumer electronics repair company offering professional hardware repair for smartphones, tablets, smartwatches, laptops, and PlayStations from its Leipzig and Halle workshops, supplemented by 81 nationwide partner drop-off points. The company additionally purchases used devices, refurbishes them in-house, and resells them under a refurbed programme with a 12-month guarantee. It also serves as a certified repair partner for device-protection insurers Wertgarantie, Assurant, and mobile GARANTIE, handling claim-routed repair orders.

Product overview

System Repaircenter GmbH operates as a certified partner of Wertgarantie and Assurant, offering repair services for mobile devices and gaming consoles. The core offering consists of repair services for smartphones (Apple, Samsung, Huawei, Google, Sony, Xiaomi, LG, Nokia, Blackberry, HTC, Motorola), tablets (Apple, Samsung, Huawei, Lenovo), smartwatches, PlayStations, and laptops (Microsoft, Samsung, Acer, Apple MacBook). Repair services include diagnosis, backcover replacement, camera swap, battery replacement, data recovery, water damage repair, and display repair. Additionally, the company offers a device trade-in program (Geräteankauf) and sells professionally refurbished (refurbed) smartphones and tablets with a 12-month guarantee. Insurance claim handling is provided as an add-on service through partnerships with warranty providers.

Differentiator

Problem solved

Functional benefit

Products and services

• Reparaturservices (Device Repair Services) Professional hardware repair services for smartphones (Apple, Samsung, Huawei, Google, Sony, Xiaomi, LG, Nokia, Blackberry, HTC, Motorola), tablets (Apple, Samsung, Huawei, Lenovo), smartwatches, laptops (Microsoft, Samsung, Acer, Apple MacBook), and PlayStations. Repair categories include diagnosis, backcover replacement, camera swap, battery replacement, data recovery, water damage treatment, and display replacement, performed by certified technicians at the Leipzig and Halle workshops and via 81 partner drop-off points nationwide.
• Geräteankauf & Refurbed (Device Trade-In and Refurbished Device Sales) The company purchases used smartphones and tablets from customers wishing to upgrade, refurbishes them in-house at the Leipzig and Halle workshops, and resells the refurbished devices with a 12-month guarantee under the refurbed programme. The offering combines a trade-in purchase side with a certified pre-owned resale side.
• Diagnose (Device Diagnosis) Standalone device diagnosis service priced at €25.00 that produces cost estimates usable for insurance claims or for the customer's own repair viability decision. The diagnostic fee is credited toward the final repair invoice if the customer proceeds with the repair.
• Versicherungsfall-Abwicklung (Insurance Claim Processing) Insurance claim processing service for customers whose devices are covered by Wertgarantie, Assurant, or mobile GARANTIE device-protection policies. The service prepares detailed damage reports with photos and cost estimates and handles communication and billing directly with the insurance provider.

Quantifiable outcome

• 76,716 successful repairs completed over 18 years of operation
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• WertgarantiecoreChannel Partner/ Reseller/ DistributorSystem Repaircenter GmbH is a certified partner of Wertgarantie, an insurance provider offering device protection and warranty programmes. As a certified partner, SRC processes repair orders covered under Wertgarantie insurance policies and handles insurance claim workflows for eligible customers.
• AssurantcoreChannel Partner/ Reseller/ DistributorSRC is a certified partner of Assurant, an international insurance company providing mobile device protection programmes. As an authorised repair partner, SRC handles device repairs covered by Assurant insurance policies and manages the associated claim processing and billing.
• mobile GARANTIEcoreChannel Partner/ Reseller/ DistributorSystem Repaircenter GmbH is a certified partner of mobile GARANTIE, handling device repair services for policyholders. The partnership enables SRC to serve customers with mobile device insurance coverage under the mobile GARANTIE programme.
• SafeToNet Family Store GmbHcoreOthersSafeToNet Family Store GmbH is the parent company of System Repaircenter GmbH. SRC operates as a subsidiary of SafeToNet Family Store, a specialist in telecommunications and mobile retail. The parent company provides corporate infrastructure, retail channel access, and brand association. SRC is described as a daughter company (Tochterunternehmen) of SafeToNet Family Store GmbH.
• TrademobileminorStrategic or Co-development PartnerTrademobile is listed as a partner in the website footer alongside Wertgarantie and Assurant. The nature of the partnership appears to relate to the refurbed / certified pre-owned device programme, potentially involving device sourcing or resale platforms.

Scale indicators5 records

Recent moves5 records

Expansion highlights6 records

Emerging players

• Rebuy: Germany's largest recommerce platform for used electronics, media, and household items, buying used devices from consumers and reselling refurbished stock. Partial overlap with SRC's trade-in and refurbed streams; competes for both supply (consumer devices) and demand (refurbished buyers).

Direct peers

• iSmash: UK-based walk-in phone and tablet repair chain offering same-day screen, battery, and charging-port repairs across multiple cities. Closely analogous to SRC's smartphone/tablet repair service model with comparable turnaround targets and brand coverage.
• asgoodasnew Electronics: Germany-based retailer of refurbished and certified pre-owned smartphones, tablets, laptops and consumer electronics sold with warranty. Closely comparable to SRC's refurbed programme in product mix, German market focus, and trade-in/buy-back model, and competes head-to-head for the same used-device supply and resale demand.
• uBreakiFix: Large US-based mobile device repair franchise (now part of Asurion) offering smartphone, tablet, computer, and game-console repairs. Directly comparable to SRC on service scope (phones, tablets, gaming consoles, computers) and franchise/storefront model.
• Back Market: Leading European marketplace for refurbished smartphones, tablets, and laptops operating in Germany with merchant sellers offering 12-month warranties. Directly comparable to SRC's refurbed resale line, and a benchmark for scaling the certified-pre-owned device business online.
• Phone Doctors: US mobile device repair franchise specializing in smartphone, tablet, and game console repairs across many locations. Comparable to SRC on core service categories (phones, tablets, consoles) and on the multi-site physical-service model.

Broad incumbents

• Geek Squad (Best Buy): Best Buy's device repair, setup, and support arm operating across hundreds of US locations with multi-category coverage (phones, tablets, computers, gaming). Relevant incumbent comparable on multi-category consumer repair service and physical-retail service delivery.
• Samsung Customer Service / Service Center: OEM-direct and authorized Samsung repair network in Germany handling Galaxy smartphone, tablet, and wearable repairs with genuine parts. Directly competes with SRC on Samsung-device volume and benefits from manufacturer support and tooling.
• MediaMarkt Saturn: Germany's largest consumer electronics big-box retailer offering in-store repair services, trade-in, and refurbished device sales across hundreds of locations. Broad incumbent whose repair/refurb services overlap with SRC's consumer-facing offering at much greater scale.
• Apple Authorized Service Providers: Apple's certified in-warranty and out-of-warranty repair network, including providers like Gravis and Mobile Service Partner, handling iPhone, iPad and Mac repairs. Competes with SRC for Apple-device repair volume and benefits from official parts and calibration tooling.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/profile.php?id=100054670170769
• Instagraminstagram.com/src_handyreparatur
• LinkedInlinkedin.com/company/system-repaircenter-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about System Repaircenter GmbH