What Remote Tech Group does

Remote Tech Group (RTG) is a privately held IT consulting firm founded in 2002 in Baton Rouge, Louisiana, that specializes in cloud-based hosting and managed infrastructure for the Act! CRM platform. Operating as an authorized Sage Software / ACT! LLC / Swiftpage partner, RTG serves small and mid-sized businesses seeking to eliminate on-premise Act! infrastructure as well as a network of Act! Certified Consultants (ACCs) who resell its hosting services. The company extends its footprint into the Act! mobile ecosystem via its sister company J3 Software, which produces the iTrACT iOS sync app.

RTG's core product is Act! Cloud Hosting, a multi-version hosted environment (five Act! versions supported concurrently) running in an owned Tier III co-location facility in Dallas, Texas, audited under SSAE 16 SOC 1, Type II. The platform is differentiated by ActCloudPortal, a proprietary self-service control panel for database administration, configuration, and backup recovery without requiring paid consulting. Supporting tooling includes MaxControl/MaxV2 (advanced admin), MaxAlerts/ActAlerts (monitoring and notifications), and a proprietary attachment-sync plug-in connecting Act! databases to Dropbox, Google Drive, and OneDrive. Performance positioning rests on independent-test claims of 3x faster execution than Swiftpage's own hosting, with a 99.99% uptime SLA on the Business tier.

The revenue model combines recurring subscription hosting (per user per year across four tiers: $120–$350) with on-site training services and consulting. Go-to-market is sales-led via the website and phone, complemented by a 30-day free trial and channel referral through the CRM Alliance. Customers are predominantly SMBs and individual ACC resellers in the United States, with some reach into Canada via the partner network.

Name

Remote Tech Group

Legal name

Remote Tech Group, LLC

Website

https://rtgroup.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

Remote Tech Group, founded in 2002 in Baton Rouge, Louisiana, is an authorized Sage Software partner that provides cloud hosting and managed infrastructure for the Act! CRM platform, serving small and mid-sized businesses and Act! Certified Consultants via subscription tiers and CRM Alliance channel partners.

Ownership category

akta.pro rank

Product category

CRM Cloud Hosting Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

akta.pro secondary industries

Backup Appliances & Integrated Systems (HDABAEAE), Cloud‑Native & SaaS ADC / Load Balancing (Managed L4/L7) (HDAFAHAD)

Keywords

• Act CRM hosting
• Cloud CRM hosting services
• Hosted CRM database
• SMB cloud hosting
• CRM cloud infrastructure

Headquarters

HQ city

Baton Rouge

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Act! Hosting Services: Recurring subscription revenue from hosting Act! CRM databases in the cloud. Priced per user per year with multiple tier levels offering different feature sets and performance levels.
2. Professional Services: On-site training services and consulting for Act! implementation, upgrades, and database customization.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Remote Tech Group provides subscription-based cloud hosting for Act! CRM software, running the databases on its own infrastructure in a SSAE 16 SOC 1 Type II audited Dallas data center with nightly backups and remote access. Customers manage their databases through ActCloudPortal, a proprietary self-service control panel, and choose from tiers (Pro Cloud Sync, Premium Economy, Premium Business, Perpetual) priced per user per year. The company also offers Act! training services (onsite in Louisiana and online) and supports integrations with Dropbox, Google Drive, OneDrive, Outlook, and the iTrACT iOS mobile sync application.

Product overview

Remote Tech Group provides Act! cloud hosting services as a specialized CRM hosting provider. The core product is Act! Cloud Hosting, which offers cloud-based access to Act! CRM databases with multiple pricing tiers (Pro Cloud Sync, Premium Economy, Premium Business, and Perpetual). Users access and manage their databases through ActCloudPortal, the company's proprietary self-service control panel. The Business tier includes MaxControl/MaxV2 for advanced administration and MaxAlerts for monitoring. A mobile companion app and iOS sync application (iTrACT) extend access to mobile devices. The company also provides Act! training services and supports database synchronization with external cloud storage (Dropbox, Google Drive, OneDrive). Infrastructure is powered by IBM and Cisco equipment in a SSAE 16 SOC 1 Type II audited Dallas data center.

Differentiator

Problem solved

Functional benefit

Brands

• ActCloudPortal: The powerful control panel interface provided by Remote Tech Group for customers to control their database on RTG servers, avoiding consulting fees for system changes.

Products and services

• Act! Cloud Hosting Cloud-based hosting service for Act! CRM software that lets customers access their databases online with 24/7 support, nightly backups, and USA-based customer service, eliminating on-premise Act! infrastructure.
• ActCloudPortal Proprietary self-service control panel interface that lets users manage their hosted Act! databases, configure settings, and access backups without needing consulting fees for changes.
• Act! Training Services Onsite and online training for Act! users, with half-day ($1,500) and full-day ($2,500) packages taught by Act! Premier Trainers plus hourly online training. Onsite training is offered only in Louisiana.
• iTrACT for ACT! iOS mobile sync application developed by sister company J3 Software and promoted by RTG as part of its hosting ecosystem, marketed as the fastest Act mobile sync app for iPhone and iPad.

Quantifiable outcome

• 3x faster performance than Swiftpage hosting
• +3 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• Sage Software / Swiftpage / ACT! LLCcoreChannel Partner/ Reseller/ Distributor · 1 January 2002RTG is a Sage Software authorized partner since 2002 (now representing ACT! LLC/Swiftpage). Provides Act! hosting and training solutions. As an authorized partner, RTG resells and hosts Act! software, offering a complete cloud-based contact management solution.
• CRM AlliancecoreChannel Partner/ Reseller/ DistributorRTG is a member of The CRM Alliance, an organization of top CRM consulting and training companies specializing in ACT! Customer Relationship Management and Swiftpage E-Marketing Solutions. Members include ACT! Certified Consultants and Swiftpage Certified Consultants across the US and Canada.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Dataprise: Dataprise is a managed IT services and hosting provider focused on mid-market customers in the US. They offer comparable cloud hosting and IT infrastructure management, overlapping with RTG's value proposition for SMBs needing to eliminate on-premise IT burden.

Direct peers

• CRM Together: CRM Together is an Act!-focused consulting and add-on product developer serving the same Act! Certified Consultant ecosystem as RTG. They overlap on the Act! vertical with adjacent (rather than identical) offerings, including add-ins that RTG hosting customers may also deploy.
• Keystroke Creative: Keystroke Creative is an Act! Certified Consultant and hosting provider that serves Act! customers with cloud hosting and consulting services directly competitive with RTG's offering.
• Swiftpage: Swiftpage (now Act! LLC) is both the Act! vendor and a direct hosting competitor. RTG explicitly benchmarks its performance against Swiftpage's hosting service, making them the most directly comparable competitor in the Act! hosting market.
• ActWebHost: ActWebHost is a competing Act! hosting provider, referenced in RTG's own customer testimonials as a peer reseller. They operate in the same niche with overlapping Act!-focused hosting offerings for SMB customers.

Broad incumbents

• Navisite: Navisite is a managed cloud hosting and managed services provider with comparable application hosting capabilities (especially for Microsoft/ERP workloads) that competes for the same managed hosting budget as RTG, though at enterprise scale.
• Rackspace Technology: Rackspace is a large managed cloud hosting provider that serves the same broader 'hosted application infrastructure' need as RTG, but across many applications and enterprise customers rather than specializing in Act! CRM.
• DXC Technology: DXC Technology is a global IT services and managed hosting incumbent. They address the same 'outsource the application hosting burden' pain point that RTG solves, but for large enterprise customers across many applications.
• Insight Enterprises: Insight is a large IT solutions and services provider offering cloud hosting, managed services, and consulting. They compete with RTG for SMB and mid-market IT services and hosting budgets, albeit with a much broader portfolio.

Others

• J3 Software: J3 Software is RTG's sister company developing the iTrACT mobile sync application for Act!. It is an ecosystem participant and adjacent technology provider rather than a competitor, with RTG promoting iTrACT as part of its hosting offering.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/rtgroup
• Facebookfacebook.com/RemoteTechGroup
• LinkedInlinkedin.com/company/resource-trading-group

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Remote Tech Group