J3 Software

What J3 Software does

J3 Software is a private Baton Rouge, Louisiana-based software developer that builds and markets a portfolio of subscription CRM products for small service-industry businesses. Its foundational product, Ember CRM, is a contact-relationship-management platform built on Amazon Web Services infrastructure with offline-and-cloud sync capability, functioning as the core engine from which all vertical offerings are derived. On top of Ember CRM, J3 has packaged nine vertical-specific products — MyChair (stylists), MyBarberChair (barbers), MySalon (salons), MyPetSpa (pet groomers), MySpa (day spas), MyPatients (massage and chiropractic), MyStudio (yoga and dance studios), MyPools (pool service), and MyLandscaping (lawn care) — each tuned with appointment scheduling, automated email and text reminders, and varying levels of multi-user and multi-location support.

The company's business model is self-serve SaaS subscription, billed monthly or annually, with no public pricing tiers disclosed. Distribution is entirely direct-to-consumer through the J3 Software website and the Apple App Store and Google Play, supplemented by lightweight social presence on Facebook and Twitter. The target customer is the individual operator or small multi-provider business in fragmented service verticals across the United States, with booth-renter stylists and barbers representing the most established use cases and the remaining verticals positioned as growth-stage launches (most targeted for early 2020). J3 Software is independently operated with no disclosed investors, parent company, or executive team; its Terms of Service were last updated in August 2019, and its technology integrations are limited to social-login SSO via Google, Facebook, and Twitter. No AI/ML features, patents, certifications, or partnerships are evidenced.

Name

J3 Software

Legal name

J3 Software

Website

https://j3software.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

J3 Software is a bootstrapped Baton Rouge SaaS firm that sells subscription-based, vertical-specific CRM products (Ember CRM plus nine My* brands) with offline-and-cloud sync, targeting small service businesses such as stylists, barbers, salons, pet groomers, spas, and field-service operators across the United States.

Ownership category

akta.pro rank

Product category

Vertical CRM Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Customer Service, Support & Contact Center CRM (HDAEAFAC)

akta.pro secondary industries

Customer Engagement & Messaging (Email, SMS, Push, In-App) (BPAFAFAI), Marketing Automation & Campaign Management CRM (HDAEAFAB)

Keywords

• Vertical CRM software
• Appointment scheduling software
• Cloud-based CRM
• SaaS business management
• Service industry CRM

Headquarters

HQ city

Baton Rouge

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Software Subscriptions: J3 Software generates revenue through subscription fees charged on a monthly or annual basis. Customers pay recurring subscription fees to access and use the CRM software products including Ember CRM and its vertical-specific variants.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

J3 Software develops and sells Ember CRM, an offline-capable, cloud-syncing contact relationship management platform, along with ten vertical-specific products (MyChair, MyBarberChair, MySalon, MyPetSpa, MySpa, MyPatients, MyStudio, MyPools, and MyLandscaping) that add appointment scheduling, automated email and text reminders, and multi-stylist/resource/location support for small service businesses. Products are delivered as subscription SaaS via the company website and mobile app stores.

Product overview

J3 Software offers a portfolio of vertical CRM products built on the Ember CRM core platform, which provides offline and cloud-based contact relationship management. The product family includes the flagship Ember CRM as the foundational system, along with ten specialized vertical products targeting specific service industries: MyChair (stylists), MyBarberChair (barbers), MySalon (salons), MyPetSpa (pet groomers), MySpa (spas), MyPatients (healthcare providers), MyStudio (yoga/dance studios), MyPools (pool services), and MyLandscaping (lawn care). All products share core capabilities including appointment scheduling, automated email and text reminders, with varying levels of multi-user and multi-location support depending on the product tier.

Differentiator

Problem solved

Functional benefit

Brands

• Ember CRM: Contact relationship management software that works offline and with the cloud. Non-vertical version of their popular vertical products.
• MyChair
• MyBarberChair
• MySalon
• MyPetSpa
• MySpa
• MyPatients
• MyStudio
• MyPools
• MyLandscaping

Products and services

• Ember CRM Offline-capable, cloud-syncing contact relationship management software that serves as the foundational platform for all of J3 Software's vertical products and is also sold directly as a non-vertical CRM for general businesses.
• MyChair Booth rental management and appointment scheduling solution for individual stylists, with automated email and text reminders, designed for small businesses to start small and grow.
• MyBarberChair Booth rental management solution for barbers, built on MyChair with a barber-themed interface and automated email and text appointment reminders.
• MySalon Multi-stylist salon management solution with automated appointment reminders via email and text, designed for salons with multiple stylists and chairs.
• MyPetSpa Multi-stylist pet grooming spa management solution with automated email and text appointment reminders for pet groomers and mobile pet groomers.
• MySpa Multi-stylist spa management solution with support for multiple resources and locations, including automated email and text appointment reminders.
• MyPatients Scheduling management solution for massage therapy and chiropractic practices, with automated email and text appointment reminders.
• MyStudio Yoga and dance studio management solution with support for multiple instructors, resources, and locations, including automated email and text appointment reminders.
• MyPools Customer and appointment tracking solution for pool service companies, with automated email and text appointment reminders.
• MyLandscaping Customer and appointment tracking solution for lawn care and landscaping service businesses, with automated email and text appointment reminders.

Segments10 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Recent moves3 records

Expansion highlights3 records

Direct peers

• Booksy: Booksy offers appointment booking and business management software for barbers, stylists, and beauty professionals — overlapping directly with J3's MyChair and MyBarberChair offerings for booth-renting professionals.
• Fresha: Fresha is a beauty and wellness SaaS platform serving salons, barbers, spas, and groomers with booking, reminders, and CRM — directly competing with J3's MyChair, MyBarberChair, MySalon, MySpa, and MyPetSpa products.
• Acuity Scheduling: Acuity Scheduling (owned by Squarespace) provides appointment scheduling with reminders for service-based SMBs across many verticals — directly competing with J3's scheduling-and-reminders core across MyPools, MyLandscaping, and MyPatients.
• GlossGenius: GlossGenius is a CRM, booking, and payments platform for independent beauty and wellness professionals — directly competing with J3's MyChair, MyBarberChair, and MySalon verticals in the solo-operator segment.
• Vagaro: Vagaro is a SaaS platform for salons, spas, barbers, and fitness studios offering appointment scheduling, automated reminders, and customer management — directly overlapping with J3's MyChair, MyBarberChair, MySalon, MySpa, and MyStudio products.
• Mindbody: Mindbody provides business management software for salons, spas, fitness, and wellness verticals with booking, reminders, and CRM — directly competitive with J3's MySalon, MySpa, MyStudio, and MyPatients offerings.
• Boulevard: Boulevard provides salon and spa management software with client management, scheduling, and automated messaging — directly competitive with J3's MySalon and MySpa products.
• ServiceTitan: ServiceTitan provides field service management software for home services including pool and landscaping — overlapping with J3's MyPools and MyLandscaping products in the route-based service segment.
• Mangomint: Mangomint offers modern salon and spa software with scheduling, client management, and automated reminders — overlapping with J3's MySalon and MySpa products at the multi-stylist/multi-location tier.

Broad incumbents

• Square Appointments: Square Appointments is Block's scheduling and CRM product for service SMBs across multiple verticals, with integrated payments. It targets the same self-serve SMB buyer as J3 Software across salons, barbers, and personal services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/j3software
• Facebookfacebook.com/J3Software

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about J3 Software