destinationCRM.com
destinationCRM.com is the B2B media platform of CRM Magazine, an Information Today Inc. brand serving CRM decision-makers, practitioners, and vendors with editorial content, a 60,000-subscriber newsletter, research, webinars, and conferences.
- Company typePrivate
- Founded2009
- HeadquartersNew York, United States
- Headcount1–10
- GTM typeB2B
- OfferingDigital Commerce or Content
What destinationCRM.com does
destinationCRM.com is the digital publishing platform of CRM Magazine, a long-running B2B trade media franchise dedicated to Customer Relationship Management and operated as a brand of Information Today Inc., a privately held, diversified information-technology media group also publishing KMWorld, Database Trends and Applications, Streaming Media, and Speech Technology. The platform has been active in the CRM market since 1999 (with the dedicated destinationCRM.com site launched in 2009) and serves CRM decision-makers, practitioners, and CRM software vendors through a portfolio of interconnected media products: CRM Magazine (monthly print and digital), the CRM eWeekly newsletter (twice weekly, ~60,000 subscribers), CRM Bulletin announcements, the Buyer's Guide & Directory, reports and white papers, webinars, case studies, and an Industry Awards program. The commercial model is classic controlled-circulation B2B media: editorial content is free to qualified subscribers, and revenue is generated through display advertising, sponsored content, webinar sponsorships, events, and a portfolio of recurring conferences including CRM Evolution, CX Connect, Smart Customer Service, SpeechTek, and Digital Experience Conference. Underlying technology is a web-based B2B publishing system with multi-channel distribution (website, email, social on X/LinkedIn/Facebook/YouTube, and in-person/virtual events), with the CRM eWeekly newsletter as the primary owned-audience asset. Recent editorial and product activity has pivoted toward AI/CX themes — including coverage of AI agents, Agentic AI, and Voice AI Agents, alongside new AI-themed research reports — positioning the franchise to capture sponsor demand around the AI-in-CRM wave.
destinationCRM.com firmographics
Firmographics- Name
- destinationCRM.com
- Legal name
- Information Today Inc.
- Website
- https://destinationcrm.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- destinationCRM.com is the B2B media platform of CRM Magazine, an Information Today Inc. brand serving CRM decision-makers, practitioners, and vendors with editorial content, a 60,000-subscriber newsletter, research, webinars, and conferences.
- Ownership category
- akta.pro rank
destinationCRM.com industry classification
Industry- Product category
- B2B Trade Media
- NAICS
- Directory and Mailing List Publishers (51314)
- SIC
- Services-Mailing, Reproduction, Commercial Art & Photography (7330)
- akta.pro primary industry
- Customer Engagement & Messaging (Email, SMS, Push, In-App) (BPAFAFAI)
Keywords
Where destinationCRM.com is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Markets served
destinationCRM.com business model
Business model- GTM type
- B2B
- Offering type
- Digital Commerce or Content
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Free subscription for qualified subscribers |
Distribution channels4 records
Marketing channels6 records
destinationCRM.com product offering
Product offeringCore offering
destinationCRM.com is a B2B trade media platform that publishes CRM industry news, analysis, white papers, and directories, and operates CRM Magazine, the CRM eWeekly newsletter, webinars, and industry conferences. Its editorial content is offered free to qualified subscribers, while CRM vendors pay for advertising, sponsorships, and directory placements to reach enterprise and mid-market CRM buyers.
Product overview
destinationCRM.com is a B2B media platform published by Information Today Inc. that provides Customer Relationship Management product and service information. The platform operates through a portfolio of interconnected offerings: CRM Magazine serves as the flagship publication providing feature articles and editorial coverage; the CRM eWeekly newsletter delivers twice-weekly news summaries to 60,000 subscribers; CRM Bulletin provides occasional partner announcements; the Buyer's Guide & Directory helps decision makers evaluate vendors; Reports & Research publishes white papers and analyst reports; Webinars host live industry roundtables; and Case Studies showcase implementation success stories. Together these products serve to connect CRM decision makers with industry providers.
Differentiator
Problem solved
Functional benefit
Brands
- CRM eWeekly: Free weekly e-newsletter delivering CRM industry news, trends, and analysis
- CRM Evolution Conference
- CX Connect
- CRM Magazine Buyer's Guide & Directory
Products and services
- CRM Magazine Monthly flagship publication of destinationCRM.com delivering feature articles, columns, case studies, and editorial coverage of the CRM industry, available in print and digital formats free to qualified subscribers.
- CRM eWeekly Newsletter Twice-weekly email newsletter written by the award-winning CRM Magazine editorial staff, delivering CRM news, trends, and analysis to approximately 60,000 subscribers.
- CRM Buyer's Guide & Directory Comprehensive directory of CRM vendors and solutions designed to help enterprise and mid-market buyers evaluate and select CRM products and providers.
- CRM Reports & Research Free industry research reports and white papers covering CRM trends, best practices, technology developments, and vendor evaluations such as The Enterprise AI Agent Buying Scorecard, State of CX Tech 2026, and The Buyer's Guide to Voice AI Agents.
- CRM Webinars Online sponsored roundtables and webcasts covering CRM, CX, and AI topics such as Knowledge Management and AI, Agentic AI in the Contact Center, Omnichannel CX with AI, and Predictive CX Analytics, featuring industry experts and vendor sponsors.
Companies that use destinationCRM.com
Customer profileSegments3 records
Ideal customer profiles2 records
destinationCRM.com technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
destinationCRM.com partnerships and signals
Strategic signalScale indicators1 record
Recent moves4 records
Expansion highlights4 records
destinationCRM.com competitors and assessment
Company assessmentEmerging players
- G2: Software marketplace and review platform that has moved into original research and buyer-intent content, competing with destinationCRM.com's Buyer's Guide & Directory for vendor lead-generation budgets.
- Diginomica: Independent enterprise technology publication covering digital transformation, CRM, and customer experience with deep vendor analysis — competes for the same thought-leadership readership with a more digital-first editorial model.
Broad incumbents
- MediaPost: Larger B2B media company covering advertising, marketing, and technology with newsletters, events, and research — broader portfolio but overlapping vendor audiences and sponsorship competition.
- Adweek: Major B2B media brand covering advertising, marketing, and technology trends — overlapping CRM vendor marketing audience but a much broader portfolio and scale.
Direct peers
- CMSWire: Independent B2B media publication covering customer experience, digital workplace, and CRM-adjacent topics with editorial content, research, and webinars — closest independent competitor in the CRM/CX media niche.
- MarTech (formerly Marketing Land): Long-running B2B media brand covering marketing technology, martech stacks, and CRM-adjacent platforms; competes for the same marketing-ops buyer and overlapping vendor sponsorship pool.
- Database Trends and Applications: Another Information Today Inc. title covering databases and data management with magazines, webinars, and events — same parent, same controlled-circulation B2B media playbook.
- No Jitter: Enterprise communications and contact-center media publication covering CCaaS, UC, and customer experience — overlaps with destinationCRM.com's Smart Customer Service and SpeechTek conference audiences.
- CX Today: Digital-first B2B publication covering customer experience, contact center, and CRM technology with news, analysis, and vendor content — directly competes for the same CRM/CX buyer audience and vendor sponsorship dollars.
- KMWorld: Sister publication under Information Today Inc., operating the same B2B trade media model with newsletters, magazines, webinars, and conferences for knowledge management professionals — directly comparable in format, audience, and monetization.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
destinationCRM.com social profiles
Digital presencedestinationCRM.com financial estimates
Financial estimateRevenue estimate
Valuation estimate
destinationCRM.com leadership team
Management profileNumber of profiles
destinationCRM.com funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
destinationCRM.com M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about destinationCRM.com
What does destinationCRM.com do?
destinationCRM.com is a B2B trade media platform that publishes CRM industry news, analysis, white papers, and directories, and operates CRM Magazine, the CRM eWeekly newsletter, webinars, and industry conferences. Its editorial content is offered free to qualified subscribers, while CRM vendors pay for advertising, sponsorships, and directory placements to reach enterprise and mid-market CRM buyers.
Is destinationCRM.com a public or private company?
destinationCRM.com is a private company. It is classified as corporate owned and is currently operating.
When was destinationCRM.com founded?
destinationCRM.com was founded in 2009. It employs 1 to 10 people.
Where is destinationCRM.com based?
destinationCRM.com is headquartered in New York, United States, in the North America region.
Who are destinationCRM.com's main competitors?
Emerging players on record are G2 and Diginomica. Broad incumbents are MediaPost and Adweek. Direct peers are CMSWire, MarTech (formerly Marketing Land), Database Trends and Applications, No Jitter, CX Today and KMWorld.
Does destinationCRM.com have an API?
No public API is recorded for destinationCRM.com.
What industry is destinationCRM.com in?
destinationCRM.com's product category is B2B Trade Media. Its primary akta.pro industry code is BPAFAFAI, Customer Engagement & Messaging (Email, SMS, Push, In-App). Its NAICS code is 51314 and its SIC code is 7330.