What ICP does

ICP Business Communications GmbH is a German B2B telecommunications and IT solutions provider specializing in VoIP-based enterprise communications. Founded in 2004 and headquartered in Tutzing (with a second office in Munich), the company operates as a manufacturer-certified integrator for two primary UC platforms — Mitel MiVoice Business and 3CX — and resells related hardware including IP desk phones (MiVoice 6900 series), DECT wireless solutions, headsets, and networking/perimeter equipment from partners such as Lancom, Ribbon Communications, Poly, Jabra, and Ascom. ICP's technical core centers on integrating these telephony systems with Microsoft 365 and Teams (including video conference-aware call management), CRM systems, multi-site extension networks, and on-premise mobility features like intercom and door-opening, delivered through a 24/7 helpdesk model.

The business is structured around five revenue streams: (1) one-time hardware sales of telephony and IT equipment; (2) managed services and 24/7 maintenance contracts; (3) professional services and IT consulting for digital transformation; (4) recurring SaaS subscriptions for hosted PBX and application hosting; and (5) ongoing telecommunications services under service agreements. Pricing is quote-based and individually negotiated, with annual contracts billed monthly and VAT-exclusive hardware pricing in line with the German 19% standard rate.

ICP's go-to-market is sales-led and consultative, engaging German B2B customers (described as "companies of various sizes") via website contact forms, phone consultation, and email inquiries. The company emphasizes 20+ years of industry experience, manufacturer-certified expertise, and round-the-clock support as its primary value proposition. The company is privately held with no disclosed external investors, no parent company, and operates solely within Germany (DACH-anchored), serving customers ranging from SMBs requiring basic VoIP upgrades to multi-location enterprises needing unified cross-site communications.

Name

ICP

Legal name

ICP Business Communications GmbH

Website

https://icp-com.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

ICP Business Communications GmbH is a German B2B telecommunications integrator specializing in Mitel and 3CX VoIP phone systems, Microsoft Teams integration, and managed IT services for German businesses of all sizes.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)

Keywords

• Business telecommunications systems
• VoIP phone systems
• IT consulting services
• Managed communications services
• Unified communications solutions

Headquarters

HQ city

Munich

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain, Others

Revenue model

1. Hardware Sales: Sale of telecommunications hardware including IP phones, DECT phones, DECT antennas, headsets, and accessories. One-time purchase model with ongoing maintenance options.
2. Managed Services & Maintenance: Ongoing managed services for phone systems, including 24/7 helpdesk support, remote troubleshooting, and system maintenance. Recurring revenue through service contracts.
3. Professional Services & Consulting: IT consulting, digital transformation services, system deployment, configuration, and implementation services. One-time and project-based engagements.
4. Software/SaaS Solutions: Software-as-a-Service offerings for telecommunications including hosted phone systems and server space for application hosting. Monthly recurring subscription model.
5. Telecommunications Services: Telecommunications services including VoIP connections, call routing, and related communication services provided under telecommunications service agreements.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

ICP sells and integrates VoIP-based business telecommunications systems for German businesses, primarily Mitel MiVoice Business and 3CX IP PBX platforms, paired with hardware such as IP desk phones and DECT wireless devices. The company also provides professional IT consulting, managed services with 24/7 helpdesk support, Microsoft 365/Teams integration, and CRM connectivity as end-to-end unified communications solutions.

Product overview

ICP is a telecommunications and IT solutions provider offering a unified communications portfolio centered on Mitel MiVoice Business and 3CX phone systems as the core platforms. The product portfolio includes IP desk phones (MiVoice 6900 series), DECT wireless solutions, headsets, plus implementation, managed services, and IT consulting. The systems provide enterprise voice communications with automatic call routing, call management, Microsoft Teams integration, and multi-location networking. Additional offerings include IT-service and consulting for digital transformation, covering VoIP infrastructure and Session Border Controllers.

Differentiator

Problem solved

Functional benefit

Products and services

• Mitel MiVoice Business Telefonanlagen IP-based business telephone system and communications platform providing enterprise voice communications, automatic call routing, call management, and multi-location networking capabilities for German businesses.
• MiVoice Business Deployment Implementation and deployment services for Mitel MiVoice Business communications systems, including configuration and rollout for customer environments.
• Mitel Service & Dienstleistungen Managed services including maintenance, 24/7 helpdesk support, remote troubleshooting, and ongoing service for Mitel communications solutions.
• MiVoice 6900 IP-Telefone Family of IP desk phones for the Mitel MiVoice Business system, offering crystal-clear audio quality and intuitive operation for business users.
• Headset für PC und Telefon Headsets for PC and telephone use, supporting softphone and desk phone integration for business communications.
• Mitel DECT Lösung DECT wireless solution enabling mobile telephony, including DECT antennas and DECT phones for cordless enterprise communications across office locations.
• Mitel Partner White Label Services White-label Mitel service offerings for partner organizations looking to resell or extend Mitel communications under their own brand.
• 3CX Telefonanlagen 3CX IP PBX and communications solutions offered as an alternative to Mitel systems with similar enterprise communications capabilities for German businesses.
• IT-Service & Consulting IT consulting services for digital transformation, covering network infrastructure, software, VoIP & VPN routers, and Session Border Controllers (SBC-Mediagateways) for business customers.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core and major.

• MitelcoreTechnology or IntegrationICP is a certified Mitel partner offering Mitel MiVoice Business communication systems, MiVoice 6900 IP phones, DECT solutions including antennas and phones, and associated services including deployment and maintenance.
• 3CXcoreTechnology or IntegrationICP is an expert partner for 3CX phone systems and communication solutions, providing installation, configuration, and ongoing support for 3CX-based telecommunications.
• Microsoft (Microsoft 365, Teams)majorTechnology or IntegrationICP integrates phone systems with Microsoft 365 and Teams, offering MS Teams-compatible telecommunications. Company is a Microsoft partner helping customers maximize Microsoft 365 potential.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• RingCentral: Global cloud UCaaS leader offering RingEX/Phone to businesses of all sizes. Comparable as a competing unified communications solution ICP's customers may evaluate, especially for cloud-first deployments versus Mitel/3CX.
• Cisco (Webex): Cisco's Webex Calling and collaboration suite competes with ICP's Microsoft Teams-integrated offerings for unified communications and telephony in mid-market and enterprise segments.
• Vonage (Ericsson): Cloud communications platform provider (now part of Ericsson) offering UCaaS and APIs. Comparable as a competing cloud telephony solution targeting business customers with similar communication needs.
• 3CX Ltd. Global software vendor of 3CX IP PBX, one of ICP's two core partner platforms. Comparable because ICP builds its 3CX practice around it; serves the same SMB/mid-market customer segment and competes indirectly for the same end-customer wallet.
• 8x8: Global cloud communications provider offering voice, contact center, and UCaaS. Comparable as an enterprise-grade cloud telephony alternative that competes for the same business communications wallet ICP addresses.
• Mitel Networks: Global vendor of MiVoice Business unified communications, ICP's other core platform. Comparable as the underlying technology provider whose products ICP resells, deploys, and supports for German business customers.

Direct peers

• NFON AG: Munich-based cloud telephony provider (Cloud PBX) serving European SMBs and mid-market. Directly comparable to ICP as a German-headquartered UCaaS/hosted PBX specialist targeting similar B2B segments, though with a proprietary cloud platform versus ICP's integrator model.
• STARFACE GmbH: German UCC platform provider offering on-premise and cloud PBX solutions for SMBs. Closely comparable to ICP in customer profile (German SMBs), product category (IP PBX), and channel-led distribution through certified partners.
• Deutsche Telefon Standard AG: Hamburg-based VoIP and cloud telephony provider serving German SMBs. Comparable as a German-domiciled business telephony provider offering hosted PBX, SIP trunking, and managed services to similar mid-market customers.

Regional players

• Binect AG: German-based communications provider offering cloud telephony and digital communication services for SMBs. Comparable as a smaller regional competitor operating in adjacent German business communications segments with overlapping SMB target customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ICPBC

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ICP