What Community Integrated Services does

Community Integrated Services (CIS) is a private, for-profit human services agency founded in 2003 and headquartered in Federal Way, Washington, with a second office in Spokane County. The organization provides residential care, behavioral support, mental and medical healthcare, independent living skills training, and assistance with household and personal tasks to adults with developmental and intellectual disabilities (IDD) and co-occurring behavioral challenges. Its core service is delivered through a live-in staffing model in which care staff reside with clients on week-at-a-time rotations, paired with intentional personality matching between staff, housemates, and clients to maintain treatment-plan consistency. The flagship specialized offering is the Second Step Program, developed in 2022 at the request of the Washington State Department of Disabilities Administration (DDA) to serve IDD adults with severe behavioral challenges transitioning out of state hospitals and Residential Habilitation Centers.

The agency supports a client base of approximately 101–250 employees (mostly Direct Support Professionals) across two Washington counties. The technology footprint is minimal and operational: a Wix-hosted website certified to WCAG 2.1 Level AA accessibility standard, a Paylocity recruiting/job board platform, and standard Facebook/LinkedIn corporate profiles — no proprietary platform, no AI/ML capabilities, and no disclosed data assets. Service delivery is fundamentally human-relationship-driven rather than technology-mediated.

CIS's business model is structured almost entirely around Washington State government referrals: clients are routed through the DDA, and services are reimbursed through the state's Medicaid/DDA per-client rate structure, with no consumer-pay revenue stream disclosed. The leadership team is built almost exclusively through internal promotion from direct-care roles (Jim Shissler since 2006, Angelique O'Brien since 2018, Shaneen Bryant since 2020), and the agency maintains a $150 employee referral bonus to support ongoing hiring. No external investors, parent company, or funding rounds are disclosed; the entity is founder/management-led and privately held.

Name

Community Integrated Services

Legal name

Community Integrated Services

Website

https://cis-wa.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

101–250 employees

Short description

Community Integrated Services is a private human services agency providing residential care, behavioral support, healthcare, and independent living services to adults with developmental and intellectual disabilities across two Washington State counties, primarily through Washington DDA state-government referrals.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Residential Intellectual and Developmental Disability Facilities (623210), Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300)

akta.pro primary industry

Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ)

akta.pro secondary industries

Behavioral Health–Capable Assisted Living (Mental Health/SUD Support) (HLADABAI), Housing Transition & Supported Living Navigation (EDAKANAK), Wraparound & Community-Based Behavioral Support (ABA-Adjacent) (EDAKAHAO)

Keywords

• Residential care services
• Developmental disability support
• Community-based living
• Behavioral health services
• Live-in caregiving

Headquarters

HQ city

Federal Way

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Others, Marketing or Sales, Technology or R&D

Distribution channels2 records

Marketing channels5 records

Core offering

Community Integrated Services provides residential care, community-based housing, mental and medical healthcare, independent living skill-building, and household/personal task assistance for adults with developmental and intellectual disabilities in Washington State. Its service model is anchored by a live-in care approach in which staff reside with clients on week-long rotations to deliver consistent, person-centered support, and its flagship specialized offering is the Second Step Program for individuals with challenging behaviors.

Product overview

Community Integrated Services (CIS) operates as a unified human service agency offering a comprehensive suite of programs for adults with developmental and intellectual disabilities (IDD) and behavioral challenges. The core offering centers on residential care services featuring a live-in care model where staff reside with clients on weekly rotations. The flagship specialized program is the Second Step Program, developed in 2022 in partnership with the Department of Disabilities Administration (DDA) for clients with challenging behaviors who were not thriving in traditional institutional settings. Supporting services include community-based residential living, mental and medical healthcare, independent living skills training, and support staff services for employment assistance, home maintenance, shopping, and recreational activities. The portfolio is unified by a person-centered approach that tailails living arrangements to each individual's unique and changing needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Care Services Comprehensive residential care services for adults with developmental disabilities and behavioral issues, focused on creating and maintaining dynamic living arrangements tailored to unique and changing needs.
• Second Step Program Specialized program for individuals with intellectual and developmental disabilities (I/DD) who exhibit challenging behaviors including self-harm, physical aggression, property destruction, and communication barriers, providing better care solutions than state hospitals and Residential Habilitation Centers (RHCs).
• Community-Based Residential Living Community-based housing support helping individuals with disabilities maintain independent living in residential settings across Washington State.
• Mental and Medical Healthcare Services Healthcare support services addressing mental and physical health needs of adults with developmental disabilities served by the agency.
• Independent Living Skills Training Life skills development programs assisting clients with financial stability, skill-building, and decreased behavioral incidents.
• Support Staff Services Traditional shift-based assistance with employment, home maintenance, shopping, and recreational activities.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• RHA Health Services: RHA operates a multi-state network of residential, behavioral health, and community support programs for individuals with IDD and behavioral health needs. Highly comparable to CIS in target population (high-acuity IDD with behavioral challenges) and service model, including community-based group homes and individualized treatment plans.
• Sevita Health (formerly The MENTOR Network): Sevita is the largest U.S. provider of home- and community-based services for adults and children with intellectual and developmental disabilities (IDD), including behavioral health residential programs. Directly comparable to CIS in mission, population served, and Medicaid-funded service mix, but operating at national scale across dozens of states.
• Dungarvin: Dungarvin provides residential, in-home, and community-based services for adults and children with intellectual and developmental disabilities across multiple U.S. states. Comparable to CIS in delivering 24-hour staffed residential care and individualized community-living supports to IDD populations under Medicaid funding.
• BrightSpring Health Services: BrightSpring is a large public home- and community-based services platform whose IDD segment delivers residential, behavioral, and community-living services to I/DD populations under Medicaid waivers. Closely mirrors CIS's residential care, behavioral support, and life-skills offerings, but at much greater scale and geographic breadth.
• Mosaic: Mosaic is a national nonprofit provider of residential, day, behavioral, and employment services for people with IDD and behavioral health needs. Comparable to CIS in mission, IDD residential care model, and Medicaid/DDA-style funding structure, with similar person-centered philosophy.

Regional players

• Catholic Community Services of Western Washington: Catholic Community Services of Western Washington offers housing, behavioral health, and supported-living programs for individuals with disabilities and behavioral health needs in Washington. Comparable to CIS in service mix (community-based residential care, behavioral support, life-skills) and geography (Western WA, including South King County overlap).
• Alpha Supported Living Services: Alpha Supported Living Services provides supported living and community-inclusion services to adults with developmental disabilities across Washington State. Comparable to CIS as a Washington-based IDD supported-living provider competing for similar DDA-referred clients in the same geography.
• Sunrise Services: Sunrise Services is a Washington- and Pacific-Northwest-based provider of residential, behavioral health, and community support services for individuals with developmental disabilities and mental health needs. Directly comparable to CIS as a fellow Washington-based IDD residential provider with overlapping service lines and DDA contracting exposure.

Emerging players

• Penn-Mar Human Services: Penn-Mar Human Services provides residential, behavioral, and community-based services for adults with IDD, primarily in the Mid-Atlantic. Comparable to CIS in residential IDD service model and person-centered philosophy, though operating in a different geography and at smaller scale than the largest national platforms.

Others

• Washington State Department of Social and Health Services (DSHS): DSHS administers Washington's developmental disabilities administration (DDA), the primary referral and funding source for CIS and other Washington IDD providers. Included as an OTHERS peer because it is the principal payer/regulator shaping CIS's addressable market and rate environment, though it does not directly compete for residential service delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/CISWashington
• LinkedInlinkedin.com/company/community-integrated-services-cis

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Integrated Services