Recovery Services of Northwest Ohio

What Recovery Services of Northwest Ohio does

Recovery Services of Northwest Ohio (RSNWO), founded in 1975 as the Five County Alcohol/Drug Program and rebranded under its current name, is a 501c3 non-profit behavioral health organization headquartered at 511 Perry St., Defiance, Ohio. The organization delivers substance use disorder treatment, mental health services, and dual-diagnosis care across a four-county service area (Defiance, Fulton, Henry, and Williams counties) through five outpatient offices (Defiance, Napoleon, Wauseon, Bryan, plus administrative functions), a women's residential facility (Serenity Haven in Fayette, OH), and a newly opened women's recovery house (Serenity Spring in Wauseon, OH). Its clinical portfolio spans individual and group therapy, psychiatric services, medication-assisted treatment, case management, grief services, drug testing, school-based prevention curricula, BWC-approved Drug-Free Workplace training, and a 4-County Critical Incident Stress Management Team. Telemedicine is offered across all outpatient sites and the residential facility, with clinical staff accessed remotely to reduce client transportation barriers, and an agency-wide Open Access model enables walk-in assessments without prior appointment.

The core technology stack is limited: secure teleconferencing for remote behavioral health service delivery, a Stripe-integrated online donation page, and a website (rsnwo.org) hosting service descriptions, intake forms, and locations. No proprietary AI, ML, or platform technology is indicated. The revenue model is multi-stream and characteristic of a community behavioral health non-profit: primary funding flows through the Four County ADAMhs Board for assessment and treatment of county residents; insurance billing is submitted to Medicaid, Medicare, and select commercial carriers; a sliding fee scale (income- and family-size-based) is applied to uninsured and underinsured clients, with Serenity Spring recovery housing at $753/month billed weekly; and individual charitable donations provide supplementary support. Go-to-market is community-led, relying on referrals from the ADAMhs Board, healthcare providers, schools, first responder agencies, and self-referrals, supplemented by walk-in Open Access, phone intake, and limited social media presence on Facebook and Instagram.

Leadership is led by CEO Megan Bowser (Master's in Community Counseling, 15+ years in counseling and organizational leadership) with a clinical and operational team that includes Clinical Director Brenda Byers, CFO Jean Groves, Residential Program Director Sarah Lohman, Site Supervisor Craig Bills, Assistant Director Tabitha Kersten, Nursing Supervisor/PMHNP Sharronda Willis, MAT Coordinator Nora Elswick, and Serenity Spring House Manager Amanda Waldfogel. The organization holds CARF accreditation and BWC-approved vendor status, and reports quantifiable outcomes including 73 substance-free births attributed to Serenity Haven's residential program for pregnant women.

Name

Recovery Services of Northwest Ohio

Legal name

Recovery Services of Northwest Ohio, Inc.

Website

https://rsnwo.org

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

101–250 employees

Short description

Recovery Services of Northwest Ohio is a 501c3 non-profit behavioral health organization serving Defiance, Fulton, Henry, and Williams counties with outpatient, residential (Serenity Haven), and recovery housing (Serenity Spring) services for substance use, mental health, and dual-diagnosis disorders, plus school prevention and first responder programs.

Ownership category

akta.pro rank

Product category

Behavioral Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (62142), Residential Mental Health and Substance Abuse Facilities (623220), Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Vocational Rehabilitation Services (62431)

SIC

Services-Specialty Outpatient Facilities, Nec (8093), Services-Social Services (8300), Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Peer Support, Recovery Coaching & Sober Living Services (HLAFACAN)

akta.pro secondary industries

Residential Substance Use Rehabilitation (Inpatient Rehab) (HLAFACAE), Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO), Substance Use Prevention & Recovery Services (EDALAFAE), Substance Use Disorder Prevention & Recovery Services (BPAGACAE)

Keywords

• Behavioral health services
• Substance use treatment
• Outpatient mental health
• Residential recovery housing
• Medication assisted treatment

Headquarters

HQ city

Defiance

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Government Funded Services: Primary funding through the Four County ADAMhs Board providing assistance for assessment and treatment services for residents of Defiance, Fulton, Henry, and Williams counties.
2. Insurance Billing: Billing to commercial insurance carriers, Medicaid, and Medicare for covered behavioral health services including mental health and substance use disorder treatment.
3. Sliding Fee Scale Payments: Subsidized fees based on gross household income and family size determined at financial intake. Fees due at each session including assessment, individual appointments, psychiatric services, and group sessions.
4. Donations: Charitable donations from individuals supporting the non-profit mission of providing substance use, mental health, and dual diagnosis services.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

Recovery Services of Northwest Ohio is a non-profit 501c3 behavioral health provider delivering outpatient and residential substance use disorder and mental health treatment across Defiance, Fulton, Henry, and Williams counties in Northwest Ohio. Core offerings include outpatient counseling, psychiatry and case management, medication-assisted treatment (MAT), women's residential treatment at Serenity Haven, sober recovery housing at Serenity Spring, telehealth-enabled service delivery, school-based prevention curricula, a 4-County CISM Team, a confidential first responder mental health program, grief services, and BWC-approved drug-free workplace training.

Product overview

Recovery Services of Northwest Ohio operates as a non-profit behavioral health organization offering a coordinated portfolio of residential, outpatient, and community-based services. The core offerings include Serenity Haven (women's residential treatment), Serenity Spring (women's recovery housing), Outpatient Services (psychiatry, counseling, assessment, case management), Medication Assisted Treatment (MAT), Prevention Services (school-based curricula), Telemedicine Services (telehealth delivery), Grief Services, Drug-Free Workplace training, the 4-County CISM Team, and a First Responder Mental Health Program. Open Access provides streamlined entry into services without appointments. The organization serves Defiance, Fulton, Henry, and Williams Counties in Northwest Ohio.

Differentiator

Problem solved

Functional benefit

Products and services

• Serenity Haven Women's Residential Residential substance use disorder treatment program for women, providing a safe, substance-free living environment where residents work together toward recovery. Offers 30-day and longer-stay programs, with specialized support for pregnant women.
• Outpatient Services Comprehensive outpatient behavioral health services including psychiatry, individual counseling, diagnostic assessment, case management, drug testing, and group therapy for substance use and mental health disorders.
• Medication-Assisted Treatment (MAT) Treatment program for addiction to opioids (heroin, prescription painkillers, fentanyl), alcohol, and methamphetamine, administered under licensed/certified physicians and advanced practice nurses with required concurrent counseling participation.
• Prevention Services Evidence-based prevention programs for schools including Too Good for Drugs, Teen Safety Matters, Child Safety Matters, You and Me Together Vape-Free, Smart Talk, WhyTry, and Common Sense Education curricula.
• Telemedicine Services Remote delivery of behavioral health services via secure teleconferencing, enabling clients to access mental health assessments, individual counseling, psychiatric services, and medication checks without transportation requirements.
• Serenity Spring Women's Recovery House Sober recovery housing for adult women in Fulton, Henry, Defiance, and Williams Counties, offering eight private bedrooms, kitchen, living spaces, and transportation services to support transition from inpatient treatment.
• Grief Services Clinic-in-clinic grief therapy model using Dr. Alan Wolfelt's compassionate, evidence-informed approach to provide dedicated grief support for individuals navigating loss including death, divorce, retirement, or other life transitions.
• Drug-Free Workplace Program BWC-approved vendor providing Drug Free Safety Program (DFSP) training services for employees and supervisors to help employers prevent workplace injuries through drug-free workplace initiatives.
• 4-County CISM Team Critical Incident Stress Management team providing emotional support, education, peer support, defusing, debriefing, and resources to first responders and community members after traumatic or high-stress events.
• First Responder Mental Health Program Confidential telehealth mental health services specifically designed for first responders (police, firefighters, EMS, dispatchers, corrections) in the four-county area, featuring 100% virtual access and flexible scheduling.
• Open Access Walk-In Assessment Agency-wide program designed to streamline entry into treatment, allowing individuals to walk in without appointments on weekdays at 10 AM and 2 PM at any outpatient office for initial assessments.

Quantifiable outcome

• 73 substance-free babies delivered at Serenity Haven
• +1 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

One partnership is on record.

• Four County ADAMhs BoardcoreStrategic or Co-development PartnerPartnership with the Four County Alcohol/Drug Addiction Services Board for funding assistance, treatment referrals, and coordination of behavioral health services for Defiance, Fulton, Henry, and Williams county residents. The ADAMhs Board provides financial assistance for assessments and treatment through local ADAMhs Boards.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• OhioGuidestone: Large non-profit behavioral health provider serving Ohio with mental health, substance use, and prevention programs across many counties. Larger scope and broader county coverage than RSNWO.
• Acadia Healthcare: National publicly traded behavioral health operator with inpatient psychiatric and residential addiction treatment facilities. Operates at a much larger scale than RSNWO but addresses the same underlying condition categories.
• Pinnacle Treatment Centers: Multi-state addiction treatment operator with residential and outpatient programs including MAT. Larger scale and broader geographic reach than RSNWO, but overlapping service offerings.

Emerging players

• Spero Health: Outpatient addiction treatment provider with MAT services across multiple states. Comparable outpatient substance use treatment model, particularly the medication-assisted treatment offering.
• BrightView Health: Outpatient addiction treatment provider with medication-assisted treatment focus across multiple states. Comparable medication-assisted treatment and outpatient addiction services, though operated as a for-profit.

Regional players

• Coleman Professional Services: Non-profit behavioral health and addiction services provider based in Northeast Ohio. Similar integrated service model (outpatient, residential, addiction recovery) but operating in a different region of Ohio.
• Firelands Health / Firelands Counseling & Recovery Services: Regional Ohio behavioral health provider serving adjacent counties to RSNWO with similar outpatient and residential addiction services. Comparable rural-community service model.

Direct peers

• Maryhaven: Central Ohio non-profit providing residential and outpatient addiction and mental health treatment, including specialized programs for women and pregnant women. Comparable scope to RSNWO's Serenity Haven and outpatient portfolio.
• CommQuest Services: Ohio non-profit delivering integrated mental health, substance use, and recovery housing across multiple counties. Closely comparable multi-county regional model with residential and outpatient service lines.
• Zepf Center: Non-profit behavioral health provider headquartered in Toledo, OH, serving Northwest Ohio with mental health, substance use, and residential services. Closest geographic and service-line peer to RSNWO with overlapping outpatient and residential treatment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/RSNWO419
• Instagraminstagram.com/rsnwo419

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Recovery Services of Northwest Ohio