What Pacom does

Pacom NV was a privately held Belgian IT services company headquartered in Drongen/Ghent, founded in 2011. The firm provided IT infrastructure, software, graphic, web design, and development services to Belgian small and medium-sized businesses (KMO) and accounting firms, with a particular specialization in the implementation, configuration, and ongoing support of Exact Online ERP and accounting software. Its core business revolved around professional services engagements — including software implementation, migration projects, and recurring support contracts — supplemented by software licensing arrangements tied to Exact Online and related business software products.

Pacom operated with a small team of 1-10 employees and sold primarily through direct sales and inside-sales channels (phone, email, and on-site visits), serving the Flanders region of Belgium. Pricing was quote-based and not publicly disclosed, and revenue was not reported. The company maintained ongoing customer relationships that depended heavily on staff expertise, particularly tacit knowledge of customer dossiers, with key personnel such as Claudine functioning as the primary continuity anchor.

In 2025, Pacom was acquired by 4 Business Software NV (4BS), a Belgian IT services group headquartered in Duffel, as part of 4BS's four acquisitions that year. At the end of March 2026, Pacom formally merged with 4BS: the pacom.be website was redirected to 4bs.com, invoicing was transferred to 4 Business Software NV, Dutch-language support was consolidated under 4BS, and French-language support was redirected to 4BS's subsidiary dbBase. Staff were retained to preserve customer knowledge, and the legacy Pacom phone line remained active, but Pacom ceased to exist as an independent legal and operational entity.

Name

Pacom

Legal name

Pacom NV

Website

https://pacom.be

Company type

Private

Founded year

2011

Operating status

Acquired

Headcount range

1–10 employees

Short description

Pacom was a small Belgian IT services firm (1-10 employees) based in Ghent, specializing in Exact Online ERP implementation and ongoing support for Flemish SMBs and accounting firms. It was acquired by 4BS in 2025 and merged into 4BS in March 2026, ceasing independent operations.

Ownership category

akta.pro rank

Product category

IT Services and Software Implementation

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA)

akta.pro secondary industry

Cloud Compliance, Audit & Continuous Controls Monitoring (CCM/GRC) (HDABAHAI)

Keywords

• IT services
• Exact Online support
• Software implementation
• Business automation
• Belgian SMB consulting

Headquarters

HQ city

Drongen

HQ country

Belgium

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. IT Services and Software Implementation: Professional IT services including software implementation, configuration, and support for Exact Online and related business software. Revenue generated through implementation fees, ongoing support contracts, and software licensing arrangements.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Pacom NV provided IT services centered on Exact Online ERP software implementation, configuration, integration, and ongoing technical support for Belgian small and medium-sized businesses and accounting firms. The company also offered broader workflow automation and business software support, helping clients digitize financial administration and operational processes.

Differentiator

Problem solved

Functional benefit

Products and services

• Exact Online Implementation Services End-to-end implementation of Exact Online ERP and accounting software for Belgian SMBs, including setup, configuration, data migration, and go-live support. Targeted at businesses adopting Exact Online as their primary financial and operational platform.
• Ongoing IT Support and Maintenance

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core.

• 4BS (4 Business Software NV)coreStrategic or Co-development Partner · 1 January 20254BS acquired Pacom in 2025 as part of its acquisition strategy. At the end of March 2026, Pacom fuses with 4BS. Post-fusion, Pacom NV's operations are consolidated into 4BS, with invoices issued by 4 Business Software NV. Key Pacom staff are retained to maintain customer dossier knowledge.
• MCH ServicescoreStrategic or Co-development Partner · 1 January 2025MCH Services (Brussels-based) was also acquired by 4BS in 2025 alongside Pacom. Both companies fuse with 4BS at end of March 2026. MCH Services staff remain on board to ensure continuity of service and dossier knowledge.
• dbBasecoreChannel Partner/ Reseller/ DistributordbBase is 4BS's French-speaking subsidiary that handles support for French-speaking customers post-merger. Franstalige support is redirected to dbBase ([email protected], +32 68 25 02 02).

Scale indicators1 record

Recent moves4 records

Expansion highlights3 records

Broad incumbents

• Cegeka: Large Belgian/European IT services and managed-services provider serving SMB and mid-market customers with cloud, infrastructure, and application services. Comparable in target customer (Belgian SMB/mid-market) and broad IT-services delivery model, though at much greater scale than Pacom.
• Wolters Kluwer (Exact Software): Owner of Exact Online, the core platform Pacom implements and supports. Comparable because it sits directly upstream in Pacom's value chain and dictates channel economics, roadmap, and competitive positioning in Belgian ERP.
• Simac: Belgian-headquartered IT solutions and services group serving SMB and enterprise customers with managed services, cloud, and software implementation. Comparable on the Belgian SMB IT-services delivery model and managed-service orientation.

Direct peers

• Xylos: Belgian IT services and consulting firm specializing in Microsoft, cloud, and modern workplace solutions for SMB and mid-market organizations. Highly comparable in scope (Belgian SMB IT services, infrastructure, software implementation) and customer profile to Pacom.
• Approach Belgium: Belgian IT services and solutions provider focused on SMB/mid-market clients, covering cloud, managed services, and Microsoft/ERP implementations. Comparable to Pacom on customer segment, Belgian geography, and IT-services delivery model.
• 4 Business Software NV (4BS): Belgian IT services and Exact Online/WinBooks implementation specialist. Now Pacom's parent company following the March 2026 merger; directly comparable on Exact Online reselling, KMO and accountancy IT services, Cloud Desktop, e-invoicing, and cybersecurity offerings.
• dbBase: French-speaking 4BS subsidiary (and 2025 acquisition target) handling Francophone Belgian customers. Comparable as a small Belgian IT services firm specializing in Exact/WinBooks implementations and accountancy vertical support, mirroring Pacom's Dutch-speaking book of business.
• Arxus (now part of Konings): Belgian managed-service and cloud provider for SMB and mid-market, with infrastructure, workplace, and application-management offerings. Comparable to Pacom on Belgian SMB focus and managed IT-services delivery.
• MCH Services: Brussels-based IT services firm also acquired by 4BS in 2025 and merged at end of March 2026. Near-twin to Pacom on size, Exact/WinBooks focus, Belgian SMB/accountancy vertical, and IT-services delivery model.

Others

• WinBooks (product line / WinBooks On Line): Belgian accounting and ERP software vendor (offered alongside Exact Online by 4BS). Comparable as an adjacent ecosystem player in the Belgian accountancy software market that competes with Exact for the same KMO and accountancy buyers Pacom targeted.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pacom