SpaSoft
SpaSoft is a cloud and on-premise spa and activity management software platform that unifies bookings, guest experience, staff scheduling, inventory, point-of-sale, and analytics for luxury hotels, resorts, casinos, and wellness retreats worldwide. It is a Springer-Miller Systems product within the Jonas Hospitality portfolio.
- Company typePrivate
- Founded1984
- HeadquartersMarkham, Canada
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What SpaSoft does
SpaSoft, operated as a product line of Springer-Miller Systems (founded 1984) and owned by Gary Jonas Computing Ltd under the Jonas Hospitality umbrella, is a spa and activity management software platform purpose-built for hospitality-facing wellness operators. The platform unifies appointment bookings (individual, group, and class-based), guest experience management with digital intake forms and preference tracking, therapist and resource scheduling with commission tracking, products and inventory management, point-of-sale with room-charge and split-payment handling, guest retention (memberships, packages, loyalty, gift cards), and revenue/financial analytics. It is offered as either a cloud or on-premise deployment and integrates with 70+ hospitality systems spanning property management (Oracle Hospitality, Infor, Maestro, SMS Host, StaynTouch, Sabre, Agilysys, IQware, InnQuest), payment processing (Adyen, Elavon, Shift4, Worldpay, Freedompay, Planet, PXP), casino management (Konami, IGT, Bally), club management (Jonas Club Software), guest experience platforms (GuestTek, Hudini, Intelity, Six Travel), marketing/CRM (Twilio, Demandforce), gift card programs (Givex, SVS, Valutec), and inventory (Data Plus, Data Works, Fourth, Yellow Dog). The platform is HIPAA-, GDPR-, and PIPEDA-compliant and is positioned for five primary segments: wellness retreats, destination resorts, boutique hotels, luxury hotels, and casinos.
SpaSoft monetizes through recurring software licensing/subscription fees for the unified platform plus professional services revenue from custom training, onboarding, and third-party interface integration. Go-to-market is a direct enterprise field-sales model centered on personalized demos (no self-serve, no public pricing, no channel partners), with sales and support coverage across North America (headquarters in Markham, Canada and North American HQ in Stowe, Vermont), EMEA (Wallingford, UK), and APAC (Kuala Lumpur, with additional support in Hong Kong and Beijing). The company maintains content marketing, webinars, case studies, and active participation at industry events such as the ISPA Conference, and operates the SpaSoft Learning Lab for customer enablement. The platform is sold into more than 20 countries and the parent Jonas Hospitality portfolio addresses 60,000+ hotels globally.
SpaSoft firmographics
Firmographics- Name
- SpaSoft
- Legal name
- Springer-Miller Systems
- Website
- https://spasoft.com
- Company type
- Private
- Founded year
- 1984
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- SpaSoft is a cloud and on-premise spa and activity management software platform that unifies bookings, guest experience, staff scheduling, inventory, point-of-sale, and analytics for luxury hotels, resorts, casinos, and wellness retreats worldwide. It is a Springer-Miller Systems product within the Jonas Hospitality portfolio.
- Ownership category
- akta.pro rank
SpaSoft industry classification
Industry- Product category
- Spa Management Software
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)
- akta.pro primary industry
- Point-of-Sale (POS) & On-Property Commerce (THALACAI)
- akta.pro secondary industries
- Guest Experience & Engagement (CRM, Messaging, Loyalty) (THALACAF), Sales & Catering / Group & Event Management (THALACAM)
Keywords
Where SpaSoft is headquartered
LocationHeadquarters
- HQ city
- Markham
- HQ country
- Canada
- HQ region
- North America
Offices4 records
Markets served
SpaSoft business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Spa Management Software Licenses/Subscriptions: SpaSoft generates revenue through software licensing and subscription fees for its spa and activity management platform. Spa operators (hotels, resorts, casinos) pay for access to the comprehensive suite covering bookings, POS, inventory, staff management, and analytics. Both cloud and on-premise deployment options are available.
- Professional Services & Training: The company offers custom training services and implementation support, including a dedicated training consultant for onboarding and system integration with third-party interfaces.
Go-to-market motion2 records
Distribution channels1 record
Marketing channels7 records
SpaSoft product offering
Product offeringCore offering
SpaSoft is a cloud or on-premise spa and activity management software platform built specifically for hospitality-facing wellness businesses such as hotels, resorts, and casinos. The platform unifies appointment bookings, guest experience management, staff scheduling, inventory control, point-of-sale, guest retention, and financial analytics within a single system. SpaSoft integrates with more than 70 hospitality industry platforms spanning property management systems, payment processors, casino management systems, club management, marketing CRM, gift card, and inventory systems.
Product overview
SpaSoft is a single unified spa and activity management platform designed for luxury hospitality environments including wellness retreats, destination resorts, boutique hotels, luxury hotels, and casinos. The core product consolidates appointment bookings, guest experience management, staff scheduling, inventory control, point-of-sale, guest retention, and financial analytics into one integrated system. The platform is offered as cloud or on-premise deployment and includes modular components such as the Online Booking Engine (OBE) for 24/7 guest reservations, dedicated modules for appointment management, guest profiles, staff resources, products/inventory, POS, guest retention programs, and comprehensive analytics/reporting. SpaSoft integrates with 70+ hospitality industry platforms and is part of the Jonas Hospitality portfolio serving over 60,000 hotels globally.
Differentiator
Problem solved
Functional benefit
Products and services
- SpaSoft Core Platform Comprehensive spa and activity management software platform for hotels, resorts, casinos, wellness retreats, and boutique hotels, with cloud or on-premise deployment, unifying appointment bookings, guest experience management, staff scheduling, inventory, point-of-sale, guest retention, and financial analytics from a single platform.
- Online Booking Engine (OBE)
- SpaSoft Learning Lab Online training and education platform for SpaSoft users that delivers self-paced courses and tutorials covering software features and best practices.
- Custom Training and Implementation Services Custom training and implementation support services for SpaSoft customers, including a dedicated training consultant for onboarding and integration with third-party interfaces such as property management and payment systems.
Quantifiable outcome
- 87.5% time savings on inventory processing (from 48 hours to 6 hours)
- +3 more outcomes
Companies that use SpaSoft
Customer profileNamed customers1 record
Segments5 records
Ideal customer profiles3 records
SpaSoft technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration33 records
Feature8 records
SpaSoft partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- Jonas HospitalitycoreSpaSoft is a member brand of Jonas Hospitality, a family of hospitality technology brands. SpaSoft is connected via Jonas Unify, which bridges best-of-breed and all-in-one solutions. Jonas Hospitality serves over 60,000 hotels globally across brands including Springer-Miller Systems, Jonas Chorum, Leonardo, Bookassist, Vizergy, Achiga, and Jonas UNIFY.
- ISPA (International Spa Association)minorSpaSoft is a member of ISPA. The team documented attendance at the ISPA Conference 2023 in Las Vegas.
- Leading Spas of CanadaminorSpaSoft is a member/trusted partner of Leading Spas of Canada industry association.
- Spa BusinessminorSpaSoft is listed as a trusted partner of Spa Business industry publication.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
SpaSoft competitors and assessment
Company assessmentDirect peers
- Vagaro: Vagaro offers spa, salon, and fitness business management software with booking, POS, marketing, and inventory features. It serves a similar SMB-to-mid-market customer base as SpaSoft, with comparable product scope.
- Phorest Salon Software: Phorest provides salon and spa management software with booking, CRM, and retail features primarily targeting boutique and premium operators. It overlaps with SpaSoft's boutique hotel and wellness retreat segments.
- DaySmart Software: DaySmart offers salon, spa, and wellness business management software with scheduling, POS, and client management capabilities. It is a direct competitor in the spa and salon management software category.
- Boulevard: Boulevard is a salon and spa management platform focused on premium client experience, online booking, POS, and inventory. It competes with SpaSoft for upscale spa operators and wellness providers.
- Zenoti: Zenoti is a leading cloud-based spa, salon, and wellness management platform serving multi-location enterprise customers. It directly competes with SpaSoft across booking, POS, inventory, CRM, and analytics, and has raised significant venture funding to scale globally.
- Mindbody (Booker): Mindbody, including its Booker module, provides salon, spa, and wellness business management software with online booking, POS, and marketing tools. It is a direct competitor to SpaSoft in the wellness/hospitality segment.
Emerging players
- Mangomint: Mangomint is a cloud-based salon and spa management platform with modern UI, online booking, POS, and client management. It targets premium and modern spa operators, partially overlapping with SpaSoft's boutique and luxury hotel spa customers.
Broad incumbents
- Oracle Hospitality (OPERA): Oracle Hospitality provides broad hotel property management systems (PMS) and adjacent modules used by global hotel chains. SpaSoft integrates with Oracle Hospitality's PMS, but Oracle represents a broad incumbent that could expand deeper into spa-specific functionality.
Others
- Jonas Chorum: Jonas Chorum is a sibling brand under Jonas Hospitality providing club and membership management software. It is adjacent (club management rather than spa) but represents a portfolio adjacency under the same parent.
- Springer-Miller Systems (parent SMS Host): Springer-Miller Systems is the parent operating entity for SpaSoft, providing the SMS Host PMS platform that SpaSoft integrates with. They share ownership and product strategy under Jonas Hospitality.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
SpaSoft social profiles
Digital presenceSpaSoft compliance and trust
Trust signalCompliance3 records
SpaSoft financial estimates
Financial estimateRevenue estimate
Valuation estimate
SpaSoft leadership team
Management profileNumber of profiles
Profiles13 records
SpaSoft funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SpaSoft M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SpaSoft
What does SpaSoft do?
SpaSoft is a cloud or on-premise spa and activity management software platform built specifically for hospitality-facing wellness businesses such as hotels, resorts, and casinos. The platform unifies appointment bookings, guest experience management, staff scheduling, inventory control, point-of-sale, guest retention, and financial analytics within a single system. SpaSoft integrates with more than 70 hospitality industry platforms spanning property management systems, payment processors, casino management systems, club management, marketing CRM, gift card, and inventory systems.
Is SpaSoft a public or private company?
SpaSoft is a private company. It is classified as corporate owned and is currently operating.
When was SpaSoft founded?
SpaSoft was founded in 1984. It employs 1 to 10 people.
Where is SpaSoft based?
SpaSoft is headquartered in Markham, Canada, in the North America region.
How does SpaSoft make money?
Two revenue lines are on record. Spa Management Software Licenses/Subscriptions are the primary driver. The others are professional Services & Training.
Who are SpaSoft's main competitors?
Direct peers on record are Vagaro, Phorest Salon Software, DaySmart Software, Boulevard, Zenoti and Mindbody (Booker). Mangomint is listed as an emerging player. Oracle Hospitality (OPERA) is listed as a broad incumbent. Others are Jonas Chorum and Springer-Miller Systems (parent SMS Host).
Does SpaSoft have an API?
No public API is recorded for SpaSoft.
What industry is SpaSoft in?
SpaSoft's product category is Spa Management Software. Its primary akta.pro industry code is THALACAI, Point-of-Sale (POS) & On-Property Commerce, with a secondary code of THALACAF, Guest Experience & Engagement (CRM, Messaging, Loyalty). Its NAICS code is 54151 and its SIC code is 7370.