What Amicial does

Amicial is a French non-profit association (Association d'Intérêt Général) founded in late 2016 by Croix-Rouge française and Fondation OVE to consolidate five home care services previously operated by the French Red Cross. Headquartered in Avignon and led by Directrice Générale Julie GAUTHIER, the organization delivers integrated home autonomy services (Service Autonomie à Domicile / SAD) in both prestataire (fully managed staffing) and mandataire (administrative support for private employers) models, alongside home nursing care (SSIAD), proximity care centers (CSI), and complementary offerings including four teleassistance tiers with automatic fall detection, respite care (Amirelais/Baluchonnage), meal delivery, home adaptation, and health equipment intermediation. Service delivery is organized through 30 local agencies spanning 15 departments across southern and northern France, with 1,100–1,200+ employees serving an estimated 6,000–7,000 beneficiaries annually.

The organization operates a technology stack comprising a computerized shared user file (Dossier usager informatisé partagé) for multi-professional care coordination, the Amicial&Moi internal mobile application for workforce information access, partnership-driven teleassistance infrastructure (Présence Verte), and Apologic business software for care coordination. All services are funded primarily through French public assistance programs (APA, PCH, departmental aid), Sécurité Sociale / health insurance, and complementary retirement funds (AG2R La Mondiale, Malakoff Humanis) rather than direct consumer payment, with pricing structured by the CNN BAD collective agreement.

Amicial's go-to-market is direct-to-consumer via local agencies, augmented by institutional referrals from departmental councils, regional health agencies (ARS), CLIC/DAC networks, and social workers. The organization has pursued a programmatic consolidation strategy, integrating smaller home care associations including Assad du Pays de l'Ourcq (February 2024) and Âges et Vie Vitry-sur-Seine (June 2026), and is operationally prepared for the 2026 French sector reform consolidating SAAD/SSIAD into a unified SAD framework. Pilot "100% collaborative agencies" at Pertuis, Modane, and Niort (January 2025) test co-designed management models for organizational transformation.

Name

Amicial

Legal name

Amicial

Website

https://amicial.fr

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Amicial is a French non-profit association, co-founded in 2016 by Croix-Rouge française and Fondation OVE, that delivers integrated home care, nursing, and teleassistance services to approximately 6,000–7,000 elderly and disabled beneficiaries annually through 30 local agencies across 15 departments in France, employing 1,100–1,200+ staff.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Social Assistance (624)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Private Duty Personal Care Agencies (Non-Medical Home Care Providers) (HLADAGAL)

akta.pro secondary industries

Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA), Respite In-Home Care (Short-Term Relief) (HLADAGAH), In-Home Respite Care (Hourly/Short-Shift) (HSABAGAA)

Keywords

• Home care services
• Elderly care support
• Nursing care at home
• Disability support services
• Teleassistance services

Headquarters

HQ city

Avignon

HQ country

France

HQ region

Europe

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. SAAD/SAD Services (Service d'Aide et d'Accompagnement à Domicile): Home assistance and support services for elderly and disabled individuals, funded through APA (Allocation Personnalisée d'Autonomie), departmental social assistance, retirement fund contributions, and tax credits
2. SSIAD Services (Service de Soins Infirmiers à Domicile): Home nursing and medical care services prescribed by doctors, funded through health insurance and social security
3. Amirelais/Baluchonnage Services: Respite care services replacing family caregivers at home for 36 hours to 6 days, funded through APA respite envelope (up to €500/year), complementary retirement funds (AG2R La Mondiale, Malakoff Humanis), and mutual insurance
4. Teleassistance Services: Remote monitoring and assistance services with multiple service tiers (INITIAL, HABITATION, SÉRÉNITÉ, PROXIMITÉ), offered at preferential rates for beneficiaries
5. SAAD Mandataire Services: Administrative management services for private employers, handling employment contracts, URSSAF declarations, payroll, and tax attestations on behalf of individuals employing home care workers
6. Home Equipment and Adaptation: Facilitation and intermediation services for home adaptation equipment (door widening, ramps, walk-in showers), billed as part of comprehensive care packages

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Amicial is a non-profit association that delivers home care and support services to seniors, people with disabilities, and family caregivers across France. It offers personal and household assistance, home nursing care (SSIAD), teleassistance packages with optional automatic fall detection, home adaptation, meal delivery, health equipment intermediation, and respite care (Baluchonnage/Amirelais). Services are delivered directly through 30 local agencies staffed by Amicial-employed professionals (Prestataire model) or coordinated on behalf of private employers (Mandataire model), available 7 days a week, 24 hours a day.

Product overview

Amicial is a unified home care and support association (not a platform-plus-modules architecture), offering integrated services d'aide et d'accompagnement à domicile (SAD) combining the Prestataire model (fully managed staffing and scheduling) and Mandataire model (administrative support for private employers), alongside medical care through SSIAD (nursing at home) and CSI (care centers). The portfolio extends to complementary services including four Téléassistance tiers (INITIAL, HABITATION, SÉRÉNITÉ with automatic fall detection, and PROXIMITÉ with wellness calls), Matériel de Santé (health equipment), Repas à Domicile (meal delivery), Aménagement de Logement (home adaptation), and Amirelais/Baluchonnage (respite care). A partnership with Présence Verte extends teleassistance coverage in the Basque Country. All services are coordinated through a network of local agencies across 15 departments in France.

Differentiator

Problem solved

Functional benefit

Brands

• Amirelais: A baluchonnage (relay) service where a trained person stays at the care recipient's home during the family caregiver's absence, providing respite for caregivers for 36 hours to 6 consecutive days.
• SAD (Service Autonomie à Domicile)
• SAAD (Service d'Aide et d'Accompagnement à Domicile)
• SSIAD (Service de Soins Infirmiers à Domicile)

Products and services

• SAD Prestataire Home assistance and support service where Amicial fully manages recruitment, training, scheduling, and continuity of care for seniors and disabled beneficiaries, available 7 days a week and 24 hours a day.
• SAD Mandataire Home assistance service where Amicial handles administrative and employment formalities (contracts, URSSAF declarations, payroll) on behalf of private individuals who directly employ caregivers.
• SSIAD (Service de Soins Infirmiers à Domicile) Home nursing care service operating under medical prescription for elderly, ill, or disabled individuals, focused on preventing loss of autonomy, avoiding hospitalization, and facilitating post-hospital discharge.
• CSI (Centres de Soins Infirmiers) Proximity care facilities providing technical nursing care and general hygiene care under medical prescription, with a prevention and health education mission.
• Téléassistance INITIAL Teleassistance package featuring a portable trigger device with 24/7 listening and assistance professionals available around the clock for emergencies.
• Téléassistance HABITATION Teleassistance package including a portable trigger device, 24/7 listening and assistance professionals, plus a connected smoke detector for enhanced home safety.
• Téléassistance SÉRÉNITÉ Premium teleassistance package featuring a trigger device with automatic fall detection capability for automatic emergency alerts without manual activation.
• Téléassistance PROXIMITÉ Teleassistance package with two monthly proactive wellness calls from a listening and assistance specialist, providing regular social contact in addition to emergency response.
• Matériel de Santé Health equipment and medical supplies intermediation service, facilitating home return or maintenance through comfort equipment, wellness seating, and mobility aids.
• Repas à Domicile Meal delivery service providing complete and balanced meals to beneficiaries' homes, with weekly menu selection and accommodation for special dietary needs such as salt-free diets.
• Aménagement de Logement Home modification and adaptation coordination service, connecting beneficiaries with providers for door widening (wheelchair access), ramp installation, and walk-in shower installation.
• Amirelais (Baluchonnage) Respite care service where a trained professional stays at the cared-for person's home during the family caregiver's absence, providing continuity of care for 36 hours to 6 consecutive days, in partnership with Baluchon France.
• Présence Verte Téléassistance Partnership Teleassistance partnership service for seniors in the Basque Country, offering preferential rates on remote monitoring with dedicated technician team and enhanced coordination with Amicial home care teams.

Quantifiable outcome

• 30% reduction in falls with targeted home modifications
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eleven partnerships are on record, tiered major, strategic, core and minor.

• Âges et ViemajorStrategic or Co-development Partner · 1 June 2026Integration of Âges et Vie autonomy service at Vitry-sur-Seine into Amicial network. 150 professionals (119 dedicated) and approximately 300 beneficiaries join Amicial in Val-de-Marne, strengthening Ile-de-France presence.
• Présence VertestrategicTechnology or Integration · 30 January 2025Strategic partnership for teleassistance services in the Basque Country (Saint-Jean-de-Luz and Ascain). Offers preferential rates on remote monitoring services with dedicated technician team and enhanced coordination with Amicial home care teams.
• Baluchon FrancestrategicStrategic or Co-development Partner · 1 January 2022Partnership under quality convention for Baluchonnage (respite care) services. Amicial commits to Baluchon France quality standards as a deposited model. Baluchonneurs trained and certified under this framework.
• Croix-Rouge françaisecoreStrategic or Co-development Partner · 1 January 2016Co-founding partner of Amicial association. Croix-Rouge française established Amicial in late 2016 along with Fondation OVE to take over home care activities from 5 services of the French Red Cross.
• Fondation OVEcoreStrategic or Co-development Partner · 1 January 2016Co-founding partner of Amicial association. Together with Croix-Rouge française, established the association to provide comprehensive home care services for people with loss of autonomy.
• Conseil Départemental du VauclusestrategicStrategic or Co-development PartnerDepartmental council providing institutional support for Amicial operations in Vaucluse, including support for solidarity olympiades event and agency inauguration.
• ARS 84 (Agence Régionale de Santé Vaucluse)strategicStrategic or Co-development PartnerRegional health agency providing institutional support and partnership for Amicial services in the Vaucluse region.
• ADESSAstrategicStrategic or Co-development PartnerPartnership at Gap combining forces to address aging and disability challenges in the territory.
• Association APSADstrategicStrategic or Co-development PartnerUnion with APSAD at Perreux-sur-Marne to strengthen home care and nursing services in Ile-de-France.
• Assad du Pays de l'OurcqmajorStrategic or Co-development PartnerIntegration of SAD from Assad du Pays de l'Ourcq in Seine-et-Marne (77), bringing 54 employees and 300 beneficiaries into Amicial structure in February 2024.
• Action LogementminorOthersNational housing assistance programs offering aid for housing, moving, property acquisition, and renovation works for eligible employees.

Scale indicators8 records

Recent moves9 records

Expansion highlights5 records

Broad incumbents

• Korian: European leader in residential care, nursing homes, and home care services. Expanded into home care through acquisitions and could overlap with Amicial's service territory as a capitalized competitor.
• UNA (Union Nationale de l'Aide, des Soins et des Services aux Domiciles): National federation representing French home care associations and providers across SAAD, SSIAD, and family caregiver services. Functions as both peer and ecosystem umbrella for Amicial's category.
• DomusVi: Major French private operator of residential care facilities and home care services, with significantly broader geographic and service-line scale than Amicial. Comparable in elder care but operates as a for-profit incumbent.

Direct peers

• Senior Compagnie: Network of locally-operated home care agencies across France delivering ADL assistance, specialized care for Alzheimer's, and dedicated family caregiver support — directly comparable service portfolio to Amicial's per-agency model.
• Vitalliance: French national home care provider offering personalized in-home assistance services to elderly and disabled individuals across multiple regions, with strong focus on caregiver matching and service quality — direct overlap with Amicial's SAD Prestataire offering.
• Aidadom: French home care services provider offering personal assistance, disability support, and family caregiver respite across French regions with similar association-cooperative roots to Amicial.
• Petits-fils: Specialized French home care network providing hourly and live-in assistance for seniors, with a brand proposition focused on family trust — directly comparable to Amicial's elderly ADL assistance services.
• ADMR: France's largest home care association network with ~2,000 local branches providing same categories of services (SAAD, SSIAD, teleassistance, family caregiver support) to elderly and disabled individuals. Closest direct peer by service mix and association-based model.

Emerging players

• Alenvi: Mission-driven French home care startup offering personalized caregiver services to elderly and disabled individuals with an emphasis on caregiver empowerment and tech-enabled coordination. Comparable in mission but for-profit/cooperative structure.

Others

• Croix-Rouge française (Réseau National): Co-founder of Amicial with residual home care services through its national network. Functions as ecosystem sponsor and partial peer; Amicial originated as a carve-out of 5 Croix-Rouge home care services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/AmicialD
• Facebookfacebook.com/amicialofficiel
• LinkedInlinkedin.com/company/amicial

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Amicial