Memphis Goodwill

What Memphis Goodwill does

Memphis Goodwill is a 501(c)(3) nonprofit organization founded in 1927 and headquartered at 6895 Stage Road, Memphis, TN, operating across the Mid-South and North Mississippi. It is an autonomous affiliate within Goodwill Industries International's 156-member network, governed by a board of directors and led by President and CEO Tony Martini since 2003. The organization employs 700+ people across its footprint, with approximately 75% of its workforce facing disabilities or other employment barriers, and reports over 1,700 cumulative graduates from The Excel Center adult high-school program.

The organization's revenue is generated through five primary streams: (1) retail sales of donated clothing, furniture, household goods, electronics, and books across 8+ Memphis metro stores and 9+ North Mississippi stores plus specialty bookstores; (2) Contract Services providing janitorial and switchboard operations to federal/state government agencies under the AbilityOne program (25+ years affiliation); (3) monetary donations and vehicle donations; (4) ShopGoodwill.com online auction marketplace for specialty items; and (5) the free public charter high school The Excel Center, authorized by Shelby County Schools with campuses at Thousand Oaks and Austin Peay. Distribution and intake channels include attended donation centers (some with covered drive-throughs), home pickup via a veteran-owned ReSupply partnership, Dell Reconnect electronics recycling, and vehicle title transfers.

Operationally, Memphis Goodwill is a workforce-development mission embedded in a retail and contract-services chassis. Donations are processed and sold in stores, e-commerce, and contract placements, with proceeds funding employment programs and adult education. CARF accreditation signals compliance with human-services standards. The Excel Center provides tuition-free high-school diplomas, industry certifications, and dual-enrollment college credits to adults 18+ with on-site childcare and transportation support. The organization has no proprietary technology platform, no public AI/ML capabilities, and no publicly disclosed revenue or Form 990 financial figures in the input material; its competitive position rests on the Goodwill brand, AbilityOne federal designation, an established regional donation and retail network, and its charter-authorized education arm.

Name

Memphis Goodwill

Legal name

Memphis Goodwill Incorporated

Website

https://goodwillmemphis.org

Company type

Private

Founded year

1927

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Memphis Goodwill is a 501(c)(3) nonprofit operating thrift stores, donation centers, government contract services, and a free adult charter high school (The Excel Center) across the Mid-South and North Mississippi, employing 700+ people—about 75% with disabilities or employment barriers.

Ownership category

akta.pro rank

Product category

Thrift Retail and Workforce Development Services

NAICS

Business Support Services (5614)

SIC

Retail-Apparel & Accessory Stores (5600)

akta.pro primary industry

Special Education, Disability Support & Inclusive Education Nonprofits (BPAGADAH)

akta.pro secondary industries

Donation, Resale & Disposal Coordination (HSAFAAAK), Donation Pickup & Reuse Hauling (HSAKALAI)

Keywords

• Thrift retail stores
• Donation collection
• Workforce development
• Adult charter education
• AbilityOne contract services

Headquarters

HQ city

Memphis

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Retail Sales of Donated Goods: Sale of donated clothing, household items, furniture, electronics, books, and other goods in retail stores. Revenue funds employment programs and operations. Annual budget for programs raised from these sales.
2. Contract Services: Janitorial and switchboard operation services provided to federal and state government agencies under AbilityOne program. Long-term contracts with government entities generating steady revenue.
3. Monetary Donations: Financial gifts from donors supporting mission programs. Tax-deductible contributions. Also includes 'Change Round-up' program at stores supporting The Excel Center.
4. Vehicle Donations: Donated vehicles sold; proceeds fund additional jobs and mission opportunities. Free pickup service. Tax-deductible receipts provided.
5. E-commerce Marketplace: Online auctions through ShopGoodwill.com for specialty items including jewelry, designer purses, and unique treasures.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels5 records

Core offering

Memphis Goodwill is a 501(c)(3) nonprofit that collects donated clothing, household goods, vehicles, and electronics from the community, processes and resells them through a network of thrift retail stores and online auctions, and uses the proceeds to fund workforce training and a free adult high school. It also provides janitorial and switchboard staffing to government agencies through the AbilityOne program, employing people with disabilities or other employment barriers.

Product overview

Memphis Goodwill is a nonprofit retail and workforce development organization operating a network of thrift stores, donation centers, and education programs in the Memphis, TN area and North Mississippi. The organization functions as a unified ecosystem where donated goods are collected, processed, and sold through retail stores and online marketplaces to fund employment programs and adult education services. Core offerings include Goodwill Retail Stores (attended donation centers accepting gently used items), The Excel Center (free charter high school for adults), Contract Services (AbilityOne janitorial/switchboard operations), Titled Goods vehicle donation program, and Donation Pick Up services. The organization also operates specialized Goodwill Bookstores, Bargain Centers, and maintains the ShopGoodwill.com Memphis online marketplace. All operations fund the mission of providing job training and employment to people with disabilities and barriers to employment.

Differentiator

Problem solved

Functional benefit

Products and services

• Goodwill Thrift Retail Stores Thrift retail stores selling donated clothing, furniture, electronics, books, and household goods at affordable prices; revenue from sales funds Memphis Goodwill's employment programs.
• Attended Donation Centers Physical donation drop-off locations staffed by Goodwill employees who assist donors and issue tax-deductible receipts for accepted used items.
• The Excel Center (Adult Charter High School) Free public charter high school for adults 18+ who lack a high school diploma; offers tuition-free diploma, college credits, industry certifications, flexible scheduling, licensed teachers, on-site childcare, life coaching, and bus passes.
• Contract Services (Janitorial and Switchboard) Janitorial and switchboard staffing services provided to federal and state government agencies under the AbilityOne program; 75% of hired employees have disabilities or other employment barriers.
• Vehicle Donation Program (Titled Goods) Program accepting donated cars, trucks, boats, RVs, and specialty vehicles; Goodwill handles paperwork, provides free pickup and towing, and donors receive IRS tax-deductible receipts.
• ShopGoodwill.com Memphis Online Auctions Online auction marketplace for specialty donated goods including jewelry, designer purses, and unique treasures, operated through the national ShopGoodwill.com platform.
• Donation Pick-Up Service (ReSupply) Home donation pickup service operated in partnership with veteran-owned ReSupply; pickups arranged within 24 hours with electronic tax receipts.
• Monetary Donations Program Financial gift program supporting Memphis Goodwill's mission of employment and adult education; donations accepted online, by mail, or by phone and are tax-deductible.
• Goodwill Bookstores Specialty retail stores dedicated to books, media, and unique gift items, including the Collierville Bookstore and the Tupelo Bookstore.
• Bargain Centers Discount retail sections where donated goods are sold by the pound to maximize reuse value before final disposition.

Quantifiable outcome

• Over 1,700 graduates from The Excel Center
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered minor and core.

• Dell ReconnectminorStrategic or Co-development PartnerPartnership with Dell's Reconnect program for responsible electronics recycling. Donors can bring computers and accessories to any Memphis Goodwill retail location and receive a tax-deductible receipt.
• ReSupplycoreChannel Partner/ Reseller/ DistributorPartnership with veteran-owned ReSupply company to offer convenient donation pickup service. Pickups available within 24 hours. ReSupply handles logistics and provides electronic tax receipts automatically.
• AbilityOnecoreStrategic or Co-development PartnerFederal government purchasing program that enables Memphis Goodwill to provide office cleaning and switchboard operations. Affiliated for over 25 years. Uses purchasing power of federal government to employ people with disabilities.
• ShopGoodwill.comcoreChannel Partner/ Reseller/ DistributorOnline marketplace for Memphis Goodwill's specialty auction items. Features jewelry, designer purses, unique treasures at auction. Expands reach beyond physical retail locations.
• SourceAmericaminorStrategic or Co-development PartnerNational nonprofit alliance connecting government purchasing with nonprofit agencies for employment of people with disabilities. Memphis Goodwill part of SourceAmerica's network.
• Goodwill Industries InternationalcoreStrategic or Co-development PartnerPart of Goodwill network of 156 community-based autonomous nonprofit organizations across North America. Goodwill operates on five continents with almost 1 million people benefiting from employment programs.
• Shelby County SchoolscoreStrategic or Co-development PartnerThe Excel Center is authorized by Shelby County Schools as a charter school for adult learners. Partnership enables free high school diploma program for Shelby County residents.

Scale indicators6 records

Recent moves9 records

Expansion highlights5 records

Emerging players

• ThredUp: Online resale marketplace that increasingly competes with thrift stores for both inventory (consignors who might otherwise donate) and value-conscious buyers.

Broad incumbents

• Goodwill Industries International: The umbrella network of 156 autonomous Goodwill affiliates that Memphis Goodwill belongs to. Directly comparable operating model, brand, and mission framework, but operates as a federated national body rather than a single local nonprofit.
• Salvation Army: National nonprofit operating thrift family stores and workforce development programs. Direct competitor for donated goods and budget-conscious shoppers, and a parallel operator of social-service contracts.

Direct peers

• Habitat for Humanity ReStore: Nonprofit home-furnishings retail chain that competes with Goodwill for donated furniture and household goods. Comparable nonprofit retail model with overlapping donation supply.
• Savers / Value Village: For-profit thrift operator that purchases donated goods from nonprofit partners. Directly competes with Goodwill thrift retail for value-conscious consumers while often partnering with nonprofits on the supply side.
• Goodwill of North Georgia: Large regional Goodwill affiliate operating thrift retail, career services, and contract programs. Comparable mission-driven nonprofit model with materially larger scale, useful as a regional benchmark.
• Goodwill Industries of Middle Tennessee: A nearby regional Goodwill affiliate with a comparable mix of thrift retail, contract services, and adult education programming. Closest operational peer given overlapping Mid-South geography and similar service portfolio.

Others

• SourceAmerica: National nonprofit that administers the AbilityOne program — Memphis Goodwill's contract services partner. Operates in the same ecosystem as a coordinating body for AbilityOne-affiliated nonprofits.
• Carriage Crossing MarketPlace (store-level context only): Not a peer; included to indicate the retail co-tenancy context. No comparable company identified at this level.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/MemphisGoodwill
• Xx.com/MemphisGoodwill
• LinkedInlinkedin.com/company/memphis-goodwill-inc-

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Memphis Goodwill